2007 Kia Carens [ARCHIVE]

[Hanren]

Hindi ko na lang na update yesterday. Around 4pm, got a call from Mr. Jess De Leon, GM ng Signet Mandaluyong. Siya na daw tumawag mismo sa Columbian to order the part for my air con.

Of course, I felt relieved but at the same time, sad and dissapointed. This shouldn't have happened if Columbian was pro-active enough. The Signet people appear to me feel hostage to the people over at Columbian. Kumbaga, yung dealer pa nagmamakaawa sa distributor.

Hopefully though, the part they (will) order is THE defective part. And that in the end, magawa.

Hindi pa the end ito. Abangan susunod na kabanata. Hehe.

Sir Mari, tumawag lang ba siya dun sa Columbian and did he get the nod of the Columbian people? Baka naman nag inquire lang siya or baka hindi pa siya na order. Mas maganda siguro i verify mo mabuti.

Maybe in a simple way, just ask kung kelan mo pwede asahan yung part- kung in a week, a month, in a year. Maganda kasi concreto yung kung kelan mo i e expect yung part. Hindi naman sa nagiging demanding ka na. It's just that you have the right to peace of mind also.

I just remembered some bad experiences of some of our carens posters here. It took weeks before the parts arrived.

I'm beginning to believe hanggang newspapers (or papel) lang yung awards na nakuha ng Columbian. They should prove to their customers first that they deserve the awards in the first place.

[itlog_na_pula]

Thanks for the advice hanren.

ang sabi sa akin, not in the exact words, na 'ok na daw yung piyesa, oorderin na daw ng planta pero i'll have to wait lang.'

i can accept some parts DO fail. pero ang nagiging issue dito is their poor service. nakakalungkot pa is that the service advisor was visibly unable to help the customer because he seems beholden to columbian. ang nakakainis pa dito, yung unang reply DAW ng columbian is wala silang makitang 'problema' sa report ng signet. kako, sana magpapunta sila ng rep para makita mismo yung sasakyan before brushing it off almost immediately as nonesense.

i know mine can be construed as an 'isolated incident' and that if you take percentages, which is always the case, maliit lang ang 'nagrereklamo' sa customer base nila. pero sana maalala nila na behind on customer complaint is several people (maybe a family) that gets affected kasi hindi magamit sasakyan for some reason.

like i said i'm relieved pero disappointed. although 'na-order' na daw, i'm still on pins and needles kung talagang magagawa ito. until magawa ito, hindi pa ako mapapalagay.

btw, on the way to the office today, nawala nang tuluyan lamig ng aircon. hindi na pumapasok compressor. natuluyan na rin.

[silicon]

guys, during my 10,000km pms sometime last year... i complained about the rear door air damper (cylinder) coz the door doesn't open as high as before kaya minsan nauuntog ako. Kia congressional then told me to come back in 2 weeks... after a week, tumawag na sa akin yung service manager. they replaced it in 5 to 10 minutes. the response time was really fast, i mean, when I complained about it, they told me that they will replace it under warranty, no ifs and buts. maybe it's because mura lang yung piyesa or something. i really don't know.....

[Hanren]

Thanks for the advice hanren.

ang sabi sa akin, not in the exact words, na 'ok na daw yung piyesa, oorderin na daw ng planta pero i'll have to wait lang.'

i can accept some parts DO fail. pero ang nagiging issue dito is their poor service. nakakalungkot pa is that the service advisor was visibly unable to help the customer because he seems beholden to columbian. ang nakakainis pa dito, yung unang reply DAW ng columbian is wala silang makitang 'problema' sa report ng signet. kako, sana magpapunta sila ng rep para makita mismo yung sasakyan before brushing it off almost immediately as nonesense.

i know mine can be construed as an 'isolated incident' and that if you take percentages, which is always the case, maliit lang ang 'nagrereklamo' sa customer base nila. pero sana maalala nila na behind on customer complaint is several people (maybe a family) that gets affected kasi hindi magamit sasakyan for some reason.

like i said i'm relieved pero disappointed. although 'na-order' na daw, i'm still on pins and needles kung talagang magagawa ito. until magawa ito, hindi pa ako mapapalagay.

btw, on the way to the office today, nawala nang tuluyan lamig ng aircon. hindi na pumapasok compressor. natuluyan na rin.

Sana nga maayos na sir Mari..just keep us posted. The countdown begins..

[itlog_na_pula]

sana nga maayos na sir mari..just keep us posted. The countdown begins..

10, 9, 8, 7.....

[jovill]

Thanks for the advice hanren.

ang sabi sa akin, not in the exact words, na 'ok na daw yung piyesa, oorderin na daw ng planta pero i'll have to wait lang.'

i can accept some parts DO fail. pero ang nagiging issue dito is their poor service. nakakalungkot pa is that the service advisor was visibly unable to help the customer because he seems beholden to columbian. ang nakakainis pa dito, yung unang reply DAW ng columbian is wala silang makitang 'problema' sa report ng signet. kako, sana magpapunta sila ng rep para makita mismo yung sasakyan before brushing it off almost immediately as nonesense.

i know mine can be construed as an 'isolated incident' and that if you take percentages, which is always the case, maliit lang ang 'nagrereklamo' sa customer base nila. pero sana maalala nila na behind on customer complaint is several people (maybe a family) that gets affected kasi hindi magamit sasakyan for some reason.

like i said i'm relieved pero disappointed. although 'na-order' na daw, i'm still on pins and needles kung talagang magagawa ito. until magawa ito, hindi pa ako mapapalagay.

btw, on the way to the office today, nawala nang tuluyan lamig ng aircon. hindi na pumapasok compressor. natuluyan na rin.

You know what Mari? We dont know if these Service Advisors are even trained for rendering good Customer Service. Or if they ever know what Customer Service really is. It happened to me in the past Toyota pa nga e. Kaya kung ang customer e hindi rin alam ang rights nya to claim warranty jobs, more often than not di talaga naa address itong ganitong mga issues. Pero good thing is you insisted and this prompted the SA to budge and escalate the issue to the higher up. These SAs are more often than not given scripts that they will use in case something like this pops up and will only escalate things once the customer is really pissed off and really stand their ground.

[vinrem]

Hope na maayos agad, di mo na try na sabihin na sge babayaran ko na lang ang spare parts, baka 1wk lang eh nandyan na na parts mo hehehehe...but kidding aside, medyo matagal talaga dumating mga spare parts ng kia.

[joshua_ching]

10, 9, 8, 7.....

Ang mga warranty repairs ay talagang nakaka-inis. Unang-una di naman sa bulsa ng mga dealership nanggagaling ang bayad dito!! Di rin sa Columbia, kung hindi ipinapasa nila ito sa Manufacturer, which is KIA.

Minsan nagkakagulo kasi di malaman kung ang parte at repair na pinag-uusapan e covered ng WARRANTY o hindi! Ito ang nakaka-inis na parte, kasi marami sa mga service managers ng dealership e di kabisado kung ano-ano ba ang covered at ano-ano ang kino-consider na parte ng natural "wear and tear" ng ownership!!.. Yung iba naman e maski na alam ang sagot e patumpik-tumpik pa rin sa kanilang mga sagot na para bang nakakaloko.

Ang pinaka-mabuting paraan ay maging AWARE tayo sa kung ano ba ang covered parts at hindi covered ng warranty. Nasa manual naman nating lahat yan, at kung may tanong tayo ay madali naman sigurong kausapin ang manager, o kung sino man ang higher up para pag-usapan ang nasa manual at warranty booklets natin.

Ang comressor ng air conditioning ay nasa gitna ng covered at hindi covered na parte ng ating warranty. Kung kabibili lang natin ng ating Carens tapos wala pang certain number of miles e nasira na, reasonable na humingi tayo ng kapalit bilang parte ng ating warranty. On the other hand, kung ito ay masira pagkalipas ng certain number of miles na nasa booklet natin, e hindi na ito covered ng warranty at manggagaling sa atin ang gastos ng pagpapalit nito.

Sana naman e wag mangyari sa akin ang ganito, kasi pupuntahan ko mismo yung taong nagpapatumpik-tumpik at di ako titigil hangga't di ako nakakatanggap ng sagot. Kung may mas mataas pa sa kanya na kailangang kausapin e pupuntahan ko din yon, maski na puntahan ko ang Columbia mismo.

[yhanyhan]

akala ko ako lang may problema sa aircon. almost a week ko ng hindi ginagamit yung carens ko. kanina ginamit ko, pag on ko sa aircon di lumalamig. the last time naman na ginamit ko oks sya.

[bingski]

[SIZE=2]Hi Guys,

I'm going to Balanga, Bataan on Saturday and would appreciate if anyone of you can give me directions, I'll be coming from Proj. 4, QC. This is my first time to drive up north so I really need help on what road to take. Once out of EDSA, I'll take NLEX. Will it be best if I get out of Dau then take SCTEX? From SCTEX, should I take the last exit? From there di ko na alam hehheheh...

Thanks in advance!

[/SIZE]

[wavecxs]

maam... see my reply at clubcarens

[woohoo]

[SIZE=2]Hi Guys,

I'm going to Balanga, Bataan on Saturday and would appreciate if anyone of you can give me directions, I'll be coming from Proj. 4, QC. This is my first time to drive up north so I really need help on what road to take. Once out of EDSA, I'll take NLEX. Will it be best if I get out of Dau then take SCTEX? From SCTEX, should I take the last exit? From there di ko na alam hehheheh...

Thanks in advance!

[/SIZE]

Go all the way to the last NLEX exit, go past the Dau exit, then take the next exit to SCTEX. Go straight, don't go right to McArthur.

Take the Dinalupihan exit of SCTEx, and then on to the Roman Highway to Balanga.

Good luck, and drive safely!

[vinrem]

Has anybody here using SEAOIL biodiesel fuel in their carens??? ano ang performance ng carens nyo???

[rfgoons]

Has anybody here using SEAOIL biodiesel fuel in their carens??? ano ang performance ng carens nyo???

I have been using seaoil biodiesel for the past 3 weeks and no problem. I experienced a slight improvement in fuel economy

[yapoy86]

I have been using seaoil biodiesel for the past 3 weeks and no problem. I experienced a slight improvement in fuel economy

hindi ba bawal sa CRDI engines yung biodiesel?? parang may nabasa ako na bawal yung may bio diesel.. i'm sure na aandar pa din yan kasi maganda naman CRDI ng kia ang hindi ko lang sure eh kung tatagal yan using bio diesel..

had my kia carens serviced at kia congressional kahit taga las pinas ako.. ok naman service nila medyo masikip lang yung service area pero ok naman ang trabaho at pwede ka tumingin habang ginagawa.. ok din si ferdinand santiago at yung isa technician si sammy.. isang napansin ko sa mga tao nila MADUMI ang mga kamay!!! beige yung interior ko tapos binuksan yung tech nila yung sa aircon filter.. naka gloves naman pero madumi ayun puro bakat ng langis ang DUMI.. also may mga OJT sila na tech dun.. medyo wala ako tiwala sa gawa nila!! so better bantayan talaga yung kotse while being serviced

[Horsepower]

sa manual ng Santa Fe CRDI VGT (which i believe is identical to Carens), up to B5 (5% blend) is allowed. Yung binebenta sa atin B1 lang (which is really low it's funny).

Kung beyond B5, yun lang ang wala akong information.

[yapoy86]

sa manual ng Santa Fe CRDI VGT (which i believe is identical to Carens), up to B5 (5% blend) is allowed. Yung binebenta sa atin B1 lang (which is really low it's funny).

Kung beyond B5, yun lang ang wala akong information.

ok sana kung ganon at pwede nga.. kaya lang with the quality of diesel in our country tapos hindi pa tayo sure kung 1% nga ang blend.. what if more than 5% ang blend?? masisira ang engines natin.. other countries have high quality diesel fuel kaya OK eh sa pinas napakadumi ng diesel

[Horsepower]

I'm not sure if SeaOil already sells Euro V compliant diesel but everyone else is selling Euro II compliant diesel.

[rfgoons]

sa manual ng Santa Fe CRDI VGT (which i believe is identical to Carens), up to B5 (5% blend) is allowed. Yung binebenta sa atin B1 lang (which is really low it's funny).

Kung beyond B5, yun lang ang wala akong information.

the same is true sa Carens as stated in its manual, up to 5% is allowed

[wavecxs]

I'm not sure if SeaOil already sells Euro V compliant diesel but everyone else is selling Euro II compliant diesel.

This is true, according to this article http://www.tsikot.com/seaoil-to-offe...n-the-country/ and according to seaoil's website.

On this account (assuming that seaoil is not lying, which I doubt they will do or DTI will get them), I have been filling up with seaoil (bio) diesel. I thought euro V diesel, being cleaner than all other diesel here (petron, shell, caltex and others) will be more beneficial to the crdi diesel in our carens. It's better for the environment too.

What got me worried is the coco diesel blend. But it is specifically written in the manual that it IS SAFE (page 1-4 or page 1.5 yata basta sa bandang unahan) to use biodiesel blend up to 5%. As you know, seoil's blend is only 1%, so I think we don't have anything to worry about.

So far I see no difference. I could swear it brings some improvement in terms of power but I could just be imagining things . In terms of fuel economy, too early to tell, I'm only on my 2nd full tank....saka hataw mode na ulit ako lately e kaya hindi conclusive if i were to compare FC.