The issue that was raised last year for Pacer was communicated to Filtration Singapore for investigation since Pacer is not under our jurisdiction.
For the new issue that you have raised,Singapore confirms that the filter LF 3564 was purchase to W&L is an original filter and Fleetguard Singapore can affirmed on this,if you can give us the contact detail for this person who raised this issue so that we can communicate directly and we can pay him a visit to verify this complain,
No country of origin on filter, no zulu date stamp, no crimped gasket, and the filters internals are clearly not Fleetguard.
Pictures attached. LF3564 as shown below has been supplied by Cummins Filtration since YR2004 from source in Malaysia. All Fleetguard products will always meet or exceed OE specifications and they are covered under Fleetguard global warranty.
CSSPI has been purchasing LF3564 made in Malaysia since Feb 2008 So far, there has been no quality issue raised.
Silk screen not indicated
We apologized if the current variation on Fleetguard silkscreen on Fleetguard products causes any confusion. Cummins Filtration is embarking an exercise to standardize the Fleetguard Silkscreen policy.
I would like to visit those customers of CSSPI who are confused by this issue and I will address them in person for my next trip to Philippines
Country of Origin not indicated
Country of Origin of all Fleetguard products is stated in Cummins Invoices.
Regards