
Originally Posted by
csiel
To mohwn 2,
Hi, I hope this advice won't be too late. Our Innova J also had that problem. We thought di sya kasama sa warranty and we called up Fujitsu Ten to inquire kung san pwede ipagawa. Sabi ng Fujitsu, covered pa so dalhin lang sa dealer (in our case, also Toyota QAv) and they will send a brand new replacement and in fact, nandun daw sa office nila yung coordinator ng Toyota QA so ibibigay na lang nila. Unfortunately, when we brought it there, sabi nila i-re-repair lang kahit na anong pilit namin na ang sabi ng fujitsu e brand new yung ipapalit. Nakakakulo ng dugo kasi sinabi pa na fortuner lang ang pinapalitan ng stereo. We called Fujitsu and they denied that claim. After several wasted hours trying to call up that stupid coordinator, Fujitsu and I gave up and they just asked kung anong alternative dealer ang gusto namin and they'll just send the replacement there. Ayun, we chose North EDSA and within a couple of hours, our stereo got replaced. I wrote their GM to complain about their lousy service and to their credit nag-apologize naman. But still, when we had a problem with out aircon assembly, sa North EDSA na lang nagpunta; mahirap na. So, if you still have time, demand to get a replacement -- covered ng warranty mo yan.
Good luck.