Globe vs. Smart Plan

**JohnM** · March 24th, 2022 10:10 AM

Just got a PSA from Globe today. Starting April 1 di na daw pwede gamitin ang rewards points for bill rebates

**Ry_Tower** · March 30th, 2022 11:52 AM

Originally Posted by JohnM

Just got a PSA from Globe today. Starting April 1 di na daw pwede gamitin ang rewards points for bill rebates

Bad trip nga.

**BratPAQ** · April 13th, 2022 02:13 PM

Free "Netflix on us" is included on my smart plan, Netflix mobile lang sya, pero kung naka premium ka na sa Netflix you can still avail but instead of ₱549 a month eh ₱400 na lang. ₱149 monthly savings is not bad.

My wife has same plan. Although I don't think I can apply her discount to my Netflix again. [emoji16]

**boybi** · April 27th, 2022 12:24 PM

Sobra na frustrating etong Smart/Sun.

1. Our company mobile phones were, according to the CS my staff talked to, "accidentally cut" last April 7. Walang signal most of our company phones issued to our staff and drivers. Hirap tuloy kami to communicate sa mga nasa field. We had to temporarily get prepaid sims. And need to inform all our customers our new numbers. Sobrang hassle natapat pa sa holy week. Until now, they are still "checking" daw. Grabe ganyan ba sobra ka-lowtech ang No. 1 Telecom and IT company natin? Di ba they should be able to see it in their system regarding the problem and just click something and dapat ok na?

2. Last March 1, I requested for roaming activation of my personal number for my out of country travel this April. Had several followups through their hotline. Every time ang sagot is i-escalate nila ang request. Until the the day of my flight, hindi ko alam if activated or not, wala akong na receive na confirmation text. And alas, when I landed sa destination, walang signal.

3. With my request for roaming activation, I also requested for an increase in credit limit. 899.00 lang ang limit. Ok lang if nasa Pinas ako since unlimited naman lahat ang calls and texts and with several GB of data pa. But if I'm roaming, baka wala pa 5min of calls yang limit ko. I know pwede naman calls through viber or messenger, but I don't let everybody know that I'm out of the country, so need ko accept mga calls. Well, same with my request for roaming activation, walang balita, not even an email requesting for additional supporting documents.

I know one of our tsikoteer is an executive of Smart/PLDT but I don't know him personally. So I asked a common friend to relay my dilemma. I have also sent him email with all the details, but I never received a reply. Maybe he had relayed to his subordinates my concerns, so baka talagang napaka incompetent lang ng mga tao sa Smart/PLDT.

For our company phones, laging 3 months advance ang payment namin sa monthly. Definitely walang refund sigurado eto for the month na hindi namin nagamit yung mga lines. It will take ages again if we request for the refund.

**BratPAQ** · April 27th, 2022 02:02 PM

Originally Posted by boybi

Sobra na frustrating etong Smart/Sun.

1. Our company mobile phones were, according to the CS my staff talked to, "accidentally cut" last April 7. Walang signal most of our company phones issued to our staff and drivers. Hirap tuloy kami to communicate sa mga nasa field. We had to temporarily get prepaid sims. And need to inform all our customers our new numbers. Sobrang hassle natapat pa sa holy week. Until now, they are still "checking" daw. Grabe ganyan ba sobra ka-lowtech ang No. 1 Telecom and IT company natin? Di ba they should be able to see it in their system regarding the problem and just click something and dapat ok na?

2. Last March 1, I requested for roaming activation of my personal number for my out of country travel this April. Had several followups through their hotline. Every time ang sagot is i-escalate nila ang request. Until the the day of my flight, hindi ko alam if activated or not, wala akong na receive na confirmation text. And alas, when I landed sa destination, walang signal.

3. With my request for roaming activation, I also requested for an increase in credit limit. 899.00 lang ang limit. Ok lang if nasa Pinas ako since unlimited naman lahat ang calls and texts and with several GB of data pa. But if I'm roaming, baka wala pa 5min of calls yang limit ko. I know pwede naman calls through viber or messenger, but I don't let everybody know that I'm out of the country, so need ko accept mga calls. Well, same with my request for roaming activation, walang balita, not even an email requesting for additional supporting documents.

I know one of our tsikoteer is an executive of Smart/PLDT but I don't know him personally. So I asked a common friend to relay my dilemma. I have also sent him email with all the details, but I never received a reply. Maybe he had relayed to his subordinates my concerns, so baka talagang napaka incompetent lang ng mga tao sa Smart/PLDT.

For our company phones, laging 3 months advance ang payment namin sa monthly. Definitely walang refund sigurado eto for the month na hindi namin nagamit yung mga lines. It will take ages again if we request for the refund.

When smart accidentally cut my line, they had to transfer my number to a new sim. Di na pede yung sim na nasa phone ko.

**Little Missy** · April 27th, 2022 02:31 PM

I'm using Smart din kasi yun ang malakas ang signal samin pero I agree na ang sama ng customer service. Meron ako dati billing dispute ang tagal na resolve. Basta ang dami kong naging issues pa. There was a time naririnig ko na lang humihikbi hikbi na yung customer service rep na kausap ko, napaiyak ko sobrang frustration ko.

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

Sent from my LYA-L29 using Tsikot Forums mobile app

**boybi** · April 27th, 2022 03:10 PM

Originally Posted by Little Missy

I'm using Smart din kasi yun ang malakas ang signal samin pero I agree na ang sama ng customer service. Meron ako dati billing dispute ang tagal na resolve. Basta ang dami kong naging issues pa. There was a time naririnig ko na lang humihikbi hikbi na yung customer service rep na kausap ko, napaiyak ko sobrang frustration ko.

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

Sent from my LYA-L29 using Tsikot Forums mobile app

Ang labo nga e, may physical store sila pero parang walang kwenta except to receive payments. When I went to Smart business center to request for my roaming activation, ang sinabi sa akin tawag ako sa hotline. So right that moment tumawag na ako, baka sabihin pa sa akin sa hotline na punta ako ng store. Pero wala din nangyari, hindi din naactivate roaming ko.

**boybi** · April 27th, 2022 03:11 PM

Originally Posted by BratPAQ

When smart accidentally cut my line, they had to transfer my number to a new sim. Di na pede yung sim na nasa phone ko.

If that's the case, wala naman na mention sa several emails with them. Pero try ko nga magpapunta sa smart store and mag request ng new sim.

**Walter** · April 30th, 2022 01:46 PM

Originally Posted by Little Missy

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

So how were you able to change to prepaid? ... How did you get the code? ... On their website, the instruction is to go to their physical store ...

**dr. d** · April 30th, 2022 01:54 PM

Originally Posted by Little Missy

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

Sent from my LYA-L29 using Tsikot Forums mobile app

so, what happened?
naputol na ba?
which of them was telling the right way?