Globe vs. Smart Plan

[Ry_Tower]

Yes you're right and I also use GOMO. I just prefer Globe because of Gcash.

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GCash pwede kahit Smart or Dito ang number mo.

[RavenBlack]

I know that, but im using prepaid, so in case it got lost, mas madali mabalik.

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[papi smith]

I know that, but im using prepaid, so in case it got lost, mas madali mabalik.

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I'm not so sure about this, just because they are both globe makes it easier to retrieve the account? I have no experience with other telcos but I know it is difficult to communicate with globe or even reach them first.

Also had a bad experience with globe when I overpaid my broadband and sought a refund when I had it disconnected. I processed it with a store and the CS made me sign that I already received the refund before processing, she said it was just protocol, well since I know she's been there for so many years, so I signed. After so many months and several unanswered follow up online, I came back to the store only to be told that the overpayment was an accounting error, and that they were sorry I was not informed a week after I filed the refund. Since I had no accounting of my payments, though I know I do make advance payments since they charge penalty, I just let it go. But I still maintain my globe phone since my daughter does not want to let go of her line

[Walter]

Similar naman ito sa GOMO sir, which is 300 for 25gb good for a year, if you get the smart giga 90 days, for a year, it will cost you 2400, deduct 300 and the remainder will be 175/month for the free unli call and text. Depende na lang sa subscriber kung pano ang usage/needs nya.

Is there a Globe unli call and SMS for 175 / month? ...

[papi smith]

Is there a Globe unli call and SMS for 175 / month? ...

I don't know, that's why I said it depends on the user to choose, like in my case, hindi ko maubos ang data ng GOMO but I can convert it to calls and text. Or kung bitin, I can subscribe to more data packs, or the equivalent of 175 GB for 175x12 months for conversion.

[RavenBlack]

There are globe combo promos that can approximate this. I think 1000 all net text and 500 mins of globe/TM calls. Costs 158 for 30 days, if Im not mistaken.

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[ninjababez]

Lumipat ka na din ng smart?


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yun office number ko bro smart na
personal ko yun globe (dating galing office)

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[WallyWest]

There are globe combo promos that can approximate this. I think 1000 all net text and 500 mins of globe/TM calls. Costs 158 for 30 days, if Im not mistaken.

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Found one combo na Php204 good for 30 days. 500 min calls + 2k text (Globe networks only) and 5GB data.

[papi smith]

Sa tagal ko ng hindi ginagamit ng globe load hacks, ewan ko lang kung meron ng call to all networks na bundle. What I like with GOMO is that it's data conversion costs only 80 centavos/minute for calls to all networks and 8 centavos for text to all networks, and 25% cheaper if you get the call and text conversion bundle.

Btw, I converted that 204 bundle and found out it costs 620 using GOMO prices. Sulit if you consume it all in 30 days. Or in GOMO terms, 204 will get you 2GB data, 193 mins call and 774 texts for 1 year. Wala lang, trip ko lang mag mental exercise [emoji16]

[Egan101]

Just extended our plans with Smart and got new phones (IPhone 13 Pro). 10 years na with Smart and always satisfied with their service.

12 years ako sa Globe dati at pahirapan yung retention plans.


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[JohnM]

Just got a PSA from Globe today. Starting April 1 di na daw pwede gamitin ang rewards points for bill rebates

[Ry_Tower]

Just got a PSA from Globe today. Starting April 1 di na daw pwede gamitin ang rewards points for bill rebates

Bad trip nga.

[BratPAQ]

Free "Netflix on us" is included on my smart plan, Netflix mobile lang sya, pero kung naka premium ka na sa Netflix you can still avail but instead of ₱549 a month eh ₱400 na lang. ₱149 monthly savings is not bad.

My wife has same plan. Although I don't think I can apply her discount to my Netflix again. [emoji16]

[boybi]

Sobra na frustrating etong Smart/Sun.

1. Our company mobile phones were, according to the CS my staff talked to, "accidentally cut" last April 7. Walang signal most of our company phones issued to our staff and drivers. Hirap tuloy kami to communicate sa mga nasa field. We had to temporarily get prepaid sims. And need to inform all our customers our new numbers. Sobrang hassle natapat pa sa holy week. Until now, they are still "checking" daw. Grabe ganyan ba sobra ka-lowtech ang No. 1 Telecom and IT company natin? Di ba they should be able to see it in their system regarding the problem and just click something and dapat ok na?

2. Last March 1, I requested for roaming activation of my personal number for my out of country travel this April. Had several followups through their hotline. Every time ang sagot is i-escalate nila ang request. Until the the day of my flight, hindi ko alam if activated or not, wala akong na receive na confirmation text. And alas, when I landed sa destination, walang signal.

3. With my request for roaming activation, I also requested for an increase in credit limit. 899.00 lang ang limit. Ok lang if nasa Pinas ako since unlimited naman lahat ang calls and texts and with several GB of data pa. But if I'm roaming, baka wala pa 5min of calls yang limit ko. I know pwede naman calls through viber or messenger, but I don't let everybody know that I'm out of the country, so need ko accept mga calls. Well, same with my request for roaming activation, walang balita, not even an email requesting for additional supporting documents.

I know one of our tsikoteer is an executive of Smart/PLDT but I don't know him personally. So I asked a common friend to relay my dilemma. I have also sent him email with all the details, but I never received a reply. Maybe he had relayed to his subordinates my concerns, so baka talagang napaka incompetent lang ng mga tao sa Smart/PLDT.

For our company phones, laging 3 months advance ang payment namin sa monthly. Definitely walang refund sigurado eto for the month na hindi namin nagamit yung mga lines. It will take ages again if we request for the refund.

[BratPAQ]

Sobra na frustrating etong Smart/Sun.

1. Our company mobile phones were, according to the CS my staff talked to, "accidentally cut" last April 7. Walang signal most of our company phones issued to our staff and drivers. Hirap tuloy kami to communicate sa mga nasa field. We had to temporarily get prepaid sims. And need to inform all our customers our new numbers. Sobrang hassle natapat pa sa holy week. Until now, they are still "checking" daw. Grabe ganyan ba sobra ka-lowtech ang No. 1 Telecom and IT company natin? Di ba they should be able to see it in their system regarding the problem and just click something and dapat ok na?

2. Last March 1, I requested for roaming activation of my personal number for my out of country travel this April. Had several followups through their hotline. Every time ang sagot is i-escalate nila ang request. Until the the day of my flight, hindi ko alam if activated or not, wala akong na receive na confirmation text. And alas, when I landed sa destination, walang signal.

3. With my request for roaming activation, I also requested for an increase in credit limit. 899.00 lang ang limit. Ok lang if nasa Pinas ako since unlimited naman lahat ang calls and texts and with several GB of data pa. But if I'm roaming, baka wala pa 5min of calls yang limit ko. I know pwede naman calls through viber or messenger, but I don't let everybody know that I'm out of the country, so need ko accept mga calls. Well, same with my request for roaming activation, walang balita, not even an email requesting for additional supporting documents.

I know one of our tsikoteer is an executive of Smart/PLDT but I don't know him personally. So I asked a common friend to relay my dilemma. I have also sent him email with all the details, but I never received a reply. Maybe he had relayed to his subordinates my concerns, so baka talagang napaka incompetent lang ng mga tao sa Smart/PLDT.

For our company phones, laging 3 months advance ang payment namin sa monthly. Definitely walang refund sigurado eto for the month na hindi namin nagamit yung mga lines. It will take ages again if we request for the refund.

When smart accidentally cut my line, they had to transfer my number to a new sim. Di na pede yung sim na nasa phone ko.

[Little Missy]

I'm using Smart din kasi yun ang malakas ang signal samin pero I agree na ang sama ng customer service. Meron ako dati billing dispute ang tagal na resolve. Basta ang dami kong naging issues pa. There was a time naririnig ko na lang humihikbi hikbi na yung customer service rep na kausap ko, napaiyak ko sobrang frustration ko.

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

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[boybi]

I'm using Smart din kasi yun ang malakas ang signal samin pero I agree na ang sama ng customer service. Meron ako dati billing dispute ang tagal na resolve. Basta ang dami kong naging issues pa. There was a time naririnig ko na lang humihikbi hikbi na yung customer service rep na kausap ko, napaiyak ko sobrang frustration ko.

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

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Ang labo nga e, may physical store sila pero parang walang kwenta except to receive payments. When I went to Smart business center to request for my roaming activation, ang sinabi sa akin tawag ako sa hotline. So right that moment tumawag na ako, baka sabihin pa sa akin sa hotline na punta ako ng store. Pero wala din nangyari, hindi din naactivate roaming ko.

[boybi]

When smart accidentally cut my line, they had to transfer my number to a new sim. Di na pede yung sim na nasa phone ko.

If that's the case, wala naman na mention sa several emails with them. Pero try ko nga magpapunta sa smart store and mag request ng new sim.

[Walter]

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

So how were you able to change to prepaid? ... How did you get the code? ... On their website, the instruction is to go to their physical store ...

[dr. d]

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

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so, what happened?
naputol na ba?
which of them was telling the right way?