Globe vs. Smart Plan

[Walter]

Nitong huli kong experience, pinaputol ko na kasi yung line ko at pinamigrate sa prepaid. Ang sabi sakin punta daw ako sa smart store. I called again, may follow up question ata ako or I wanted to confirm it, the second rep told me a different procedure. Para kang kumukunsulta sa doktor, kelangan ng second opinion. Sinabi ko yun sa second rep na nakausap ko. Imagine papupuntahin ka smart store tapos pagdating dun mali pala yung turo sayo. Eh that's me, tumawag ako ulit to confirm, eh pano kung ibang customer na basta tatanggapin yung instruction nila.

So how were you able to change to prepaid? ... How did you get the code? ... On their website, the instruction is to go to their physical store ...