BEWARE: HYUNDAI's USELESS 5-YEAR warranty!! [MERGED]

[numbah5]

*TS, you're one unlucky guy because you brought your car at Hyundai Shaw. That dealer is very notorious among Hyundai tsikoteers. You should have brought your car to Hyundai Pasig or Hyundai EDSA Central.

[dct]

*TS, you're one unlucky guy because you brought your car at Hyundai Shaw. That dealer is very notorious among Hyundai tsikoteers. You should have brought your car to Hyundai Pasig or Hyundai EDSA Central.

eto po ba ang top hyundai dealers para sainyo? how about abad santos? or e. rod?

[crazy_boy]

Baka you can forward your message directly to HARI sir. Malaking kalokohan nga yan.

BTW, ano yung C repair shop? Hindi ko maisip e. Hehe Cruven?

[hammerhead2]

Hyundai Shaw is not an honest dealer. Have suffered from their lies and horrific customer service too.

[numbah5]

eto po ba ang top hyundai dealers para sainyo? how about abad santos? or e. rod?

I mentioned the two dealers because I assumed that they are the 2 nearest dealers to him, and no complaints for the 2 dealers so far. Abad Santos and E. Rod, medyo sablay din yung 2 dealer na yan. If you're living in the area of Quezon City, Quezon Avenue and North EDSA are two dealers which are highly recommended. If in the area of San Juan, Mandaluyong and Pasig, Pasig and EDSA Central. If in the south, Alabang and Las Pinas.

[renzo_d10]

I mentioned the two dealers because I assumed that they are the 2 nearest dealers to him, and no complaints for the 2 dealers so far. Abad Santos and E. Rod, medyo sablay din yung 2 dealer na yan. If you're living in the area of Quezon City, Quezon Avenue and North EDSA are two dealers which are highly recommended. If in the area of San Juan, Mandaluyong and Pasig, Pasig and EDSA Central. If in the south, Alabang and Las Pinas.

Agree with this. I have yet to hear numerous complaints about the said dealers.

You may want to add Hyundai Dasmarinas Cavite

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BTW, good move in pulling your car out. Some CASAs, not just limited to Hyundai dealers, are assholes when it comes to after-sales service or when facing warranty claims.

Is the shop you're talking about Cruven?

[tidus1203]

Complaint ko lang sa Quezon Avenue is medyo mabagal mag trabaho. A simple PMS and I even had to leave my Santa Fe overnight. PMS lang yan di kaya isang araw. Liit kasi garahe nila tapos daming customer.

[numbah5]

I agree with you tidus. Ganyan din ang ginagawa sa Sonata namin, iniiwan namin ng overnight. Di ko lang maintindihan, why won't they utilize their former PDI area for all minor and major PMS since it has a bigger area than their current PMS area. Since yung former PDI area nila, ginagamit na nila for major repairs except body repair and paint

[numbah5]

Agree with this. I have yet to hear numerous complaints about the said dealers.

You may want to add Hyundai Dasmarinas Cavite

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BTW, good move in pulling your car out. Some CASAs, not just limited to Hyundai dealers, are assholes when it comes to after-sales service or when facing warranty claims.

Is the shop you're talking about Cruven?

Deliberately kong hindi sinama ang Dasmarinas kasi hindi naman sa loob ng Metro Manila yun. Pero ok din ang service nila kahit same owner sila ng E. Rodriguez, Manila Bay at Abad Santos. Dasmarinas lang yata ang matinong casa sa Union Motor Group eh

[pop3corn]

Hyundai After-sales Servitude
Servitude: a condition in which one lacks liberty especially to determine one's course of action or way of life; slavery or bondage of any kind.

Titled Hyundai After-sales Servitude, this post tries to expand on the alleged predatory practices that other people have experienced with vehicle manufacturers’ after sales service, specifically Hyundai’s. Differing opinions are always welcome.

One of Hyundai motor vehicle’s main selling points is their 5-year warranty. At first impression, the consumer appears to be getting a good deal… until something in the vehicle breaks down that requires an actual warranty service. The 5-year warranty is only a marketing gimmick that serves to tie or bond the Hyundai customer to its predatory after-sales practices. The vehicle warranty is only valid if it is regularly brought to Hyundai according to the PMS (Preventive Maintenance Schedule. Well, this makes sense, but even if the vehicle is brought to Hyundai for all PMS, Hyundai’s ASS (After-Sales Servitude) department would think of a creative excuse NOT to honor the warranty.

In this post, I would like to share our family’s experience with Hyundai’s ASS department. The purpose is to give other potential Hyundai vehicle buyers a heads up and give them a chance to make an informed decision whether Hyundai is the right vehicle for them or not.

Hyundai’s ASS statements are riddled with errors, absurdities, inventions and contradictions. We’ve spent about 2 months negotiating with Hyundai regarding the issues outlined below. After the air-con stopped working, we shoved the vehicle in Hyundai’s ASS and left it there for 2 months, to prevent any possible further damage (to the vehicle, not to the ASS).

Over the past few years, the 2010 model vehicle has been involved in 2 fender bender accidents that caused a small amount of damage. The damages have since been repaired. Furthermore, it’s been only a couple of days since we spent about Php7K for the vehicle’s Preventive Maintenance Schedule. I will no longer mention the exact vehicle model as the issue here is Hyundai’s abusive practices and not the quality of any specific vehicle.

1. One day while driving, the air-con stopped blowing cool air. We brought the vehicle to Hyundai Shaw Blvd. to have it checked. After 2 days of waiting, they told us that 3 parts are broken: the compressor, condenser, rack & pinion. The material and labor cost to repair these parts is estimated to be in the vicinity of Php100K. They claimed that these parts were damaged due to the accidents that happened before and are not valid for warranty. There is no and never has been any actual proof that the defects were NOT due to manufacturing defect! Hyundai shifted the burden of proof to us! A fender bender accident causing damage to the rack and pinion assembly and compressor is extremely doubtful. Most people require some form of proof in order to accept something happened but we are forced to believe that the malfunctioning parts are due to the fender bender that happened 2 years ago. Hyundai didn’t even notice or mention any of these problems during the PMS inspection.

2. After negotiating, they offered to help claim the cost of repairing these parts from the insurance company as additional undetected damages. They said they will take care of the affidavit and notarization and asked Php500 from us. After several weeks of waiting and talking to the insurance company, we received a copy of the official report and a claim denial letter. The letter indicated that the affidavit has not been notarized. Why has it been not notarized? We believe it is because Hyundai doesn’t want a notarized affidavit containing their lies, which may implicate them in case we find proof that the damages are due to manufacturing defect. And where did our Php500 go?

3. We rerequested Hyundai to provide us the OEM number of the compressor as it is the most expensive part to replace among the 3 malfunctiong parts. They are quoting Php40K for this part alone. We’d like to try sourcing it from 3rd party suppliers or importing it ourselves. Hyundai claimed that they don’t know the OEM part number.

4. After about 2 months of being passed around and going nowhere, we decided to pull out the vehicle from Hyundai’s ASS department and have the vehicle repaired by more trustworthy repair shops. Hyundai even had the face to bill us Php1300 for checkup and pull-down labor!!! This fee was waived only after I exploded like a volcano.

5. Here is an interesting part. We brought the car to a well-know under-chassis specialist repair shop called C….. they found that the rack & pinion is not damaged, but was loose and only needed some adjustment. We were also informed that in order to check if the rack & pinion is broken, a big metal panel needs to be pulled down or taken off. According to the specialist, this metal panel has not been opened or moved recently. In that case, how did Hyundai diagnosed that the rack & pinion is damaged? Hyundai was asking Php22K for the repair of this part. The specialist only charged Php1700.

6. Here is another interesting part. Hyundai said that there is a crack on the lower side of the condenser. They also diagnosed this without taking out the condenser. Hyundai is asking Php20K for materials and labor for this. We brought the car to an air-con specialist referred to by C’s owner. They pulled down the condenser, checked and found that there is no problem. There is no leak whatsoever. They just cleaned it. Fee? Php400.

7. Here is the most interesting part. Hyundai said that they guess that the damage is magnetic. Hyundai also diagnosed this without taking out the compressor. According to the air-con specialist, the compressor has a leak. The weird thing is that the label sticker on the compressor is missing. There are scratches on the compressor where the label sticker is supposed to be located. The scratches appear to be from a pointed object used to remove the label sticker. The label sticker is important to us since this is where the brand, part number and OEM number are printed. Hyundai knows that we were trying to look for the compressor replacement from the spare parts market to save cost and have asked them before for the OEM part number.

Anyway, I appreciate all readers that took the time to read through this post and hopefully got a glimpse of what Hyundai’s ASS is about. Never take anything at face value, not from me, nor from anyone else. Verify, double verify and trust no one but your own gut. Continuously supporting big-money corporations who provide poor quality goods and services is equivalent to unequivocally accepting poor quality goods and services. You have a choice. You be your own authority for you deserve better goods and services.

You may wanna rethink your move. IMHO, Baka galit ka Lang sa Hyundai Casa na yan and suddenly mas I-take mo pa ang advice ng third party shops. Hyundais are new, wala pa 10 years dito ang popularity nila and tapos bigla ka maniniwala sa pinagsasabi ng 3rd party. We have 3 Hyundais, (since 2005) one was serviced by 3rd party - yun pa pinaka-worst performance ngaun.



If you really want quick and responsive service, buy the appliance - Toyota. Yan pang mga segurista. Korean cars are slow when it comes to parts. Yan kse ang Korean business style eh Hindi nag-stock dbale na pag-antayin customers kahit 1month or so. Korean cars are back up cars. Kung isa Lang Plano mo tsikot, better buy Toyota, Mitsu.

Yan lang naman dahilan why we got Korean cars. Kasi we have other cars. Unreliable pa din supply network nyan kasi infant stage pa Lang. Unlike Toyota, Mitsu, Honda, since 80s 90s pa.