BEWARE: HYUNDAI's USELESS 5-YEAR warranty!! [MERGED]

[Noel Salisipan]

That should be the standard, "quality service", not "alibi service"!

At First, I admired their 5-yrs waranty. But I came to realize the 5-yrs waranty is useless if they have a good product.

[CVT]

Not for Honda based from my experience.
I'm hands-down when it comes to warranty claim with Honda.
I had a Honda civic 2008 1.8s, they replaced 2 headlights due to small moist (around size of 50 cent) , engine support, 2 front shocks, stabilizer links, auto tensioner before it turned 3 yrs.
Cost of all the replacement was roughly P100k, didn't cost me even a centavo.
I just had my unit inspected and they initiated the claim without me asking for a claim.
I sold my unit and replaced it with a Toyota Grandia, now I miss the quality service of Honda.
Even after I sold my Honda Civic, i received a call from Honda advising me to tell the new owner to bring the unit cos they want to inspect the rear shocks and claim for warranty if needed.
That's quality service.

Ayos bro. ha? Parang Shangri-la...

Taga-Honda ka ba?....

14.7K:cow:

[shadow]

Not for Honda based from my experience.
I'm hands-down when it comes to warranty claim with Honda.
I had a Honda civic 2008 1.8s, they replaced 2 headlights due to small moist (around size of 50 cent) , engine support, 2 front shocks, stabilizer links, auto tensioner before it turned 3 yrs.
Cost of all the replacement was roughly P100k, didn't cost me even a centavo.
I just had my unit inspected and they initiated the claim without me asking for a claim.
I sold my unit and replaced it with a Toyota Grandia, now I miss the quality service of Honda.
Even after I sold my Honda Civic, i received a call from Honda advising me to tell the new owner to bring the unit cos they want to inspect the rear shocks and claim for warranty if needed.
That's quality service.

Factory defect Kasi lahat yan ng FD eh kaya kailan nila palitan, if your beloved Honda is really dependable and sincere dapat palitan nila lahat ng factory defects Kahit out of warranty na mga saksakyan

[basti08]

Warranty doesn't cover "wear" items. A bocked or dirty EGR will never be covered under warranty... because it got dirty due to use.

The windshield, if there's a defect on the glass that's noticeable as "orange peel", may be a warranty-coverable item, but you have to fight for it. If the ripples are due to the tint, no coverage. If they're due to the safety lamination failing, then that should be replaced under warranty.

How about my 6 month old Accent then (one of the last CRDi units)??? Which mysteriously started honking by itself??? Apparently, Hyundai doesn't implement its 5 year warranty if your car isn't casa maintained. Btw, at the time my car was still bonestock. Even the failing horns. Another, we just found out, because we gave our office agent another Hyundai Accent CRDi, his car is casa maintained at Hyundai Commonwealth up until 30tkms, at 35tkms PMS he failed to have it done at the casa, now at 38tkms, he's complaining a rather loud turbo whine. But since he missed the 35tkms PMS, it's goodbye to their 5 year warranty. They didn't even touched the vehicle.

These 2 Accents, are our first and last Hyundais.

So go ahead and buy more Hyundais, so that Toyota and Honda would one day lower their prices
Especially Toyotas, we never really had issues from Vios, Altis, Innova and Camry. Solid cars.

[vinj]

Factory defect Kasi lahat yan ng FD eh kaya kailan nila palitan, if your beloved Honda is really dependable and sincere dapat palitan nila lahat ng factory defects Kahit out of warranty na mga saksakyan

Haha. Just like the second hand ES Civic i bought before. I personally knew the previous owner and he always had it serviced at Honda Shaw and it was already out of warranty. I was driving to Baguio one late night and the engine just died on me right after the lions head on Kennon (and eerily, next to the hairpin with a cross). I restarted the car, drove a few meters and it would die again even if you were keeping the revs high. When it was brought to Honda Marikina to be looked at, we just explained the problem and Honda immediately said that its a defective TDC sensor and they'll replace it free of charge. You'd think it's good of them to replace it even if the car is out of warranty but why the hell will they only tell you that when you complain of the problem? Searched the net and it was quite common and that is a real safety issue as the car would just shut off even if you were running at speed.

[bratski]

*vinj
We just have to face the fact that we live in the Philippines, where anarchy rules the streets and many businesses out to make a quick buck on everyone. If they make a massive recall for sure they would incur losses. Their motto is "complain before replace" hehehe. At least honda had the decency to replace a defective part....which can't be said of hyundai/hari.
When it comes to out of warranty replacement parts. HARI will gladly replace it....for a fee of course.

[nels76]

I agree.

Mabilis kapag may bayad na like out of warranty ang units or during insurance claim na babayrang ng insurance ang mga nasira or na damage na parts - angbilis ng arrival ng parts. he he.

[aimphilippines]

TS,

Thanks for posting this information. Very helpful for me who is currently considering to buy a Tucson Theta 2 MT.

Isa sa selling point sa akin if Hyundai is 5 year Warranty..... but seems pahirapan.

Seems talagang dapat ko na siguro alisin sa list ko ang Hyundai Tucson. Sayang Ganda pa naman ng porma ng labas at loob. But again, I am getting a new ride because I dont like problems.

Currently, my drive is a 2003 Isuzu Crosswinds XUV (Did not experience to Claim any Warranty) so far, 9 years na wala pa major na sira. Nagsimula lang masira after 8 Years at 120,000.00km total cost to date of minor parts replaced less than PhP 40k lang.

Current 2012 Isuzu Crosswinds XUV or Sprotivo ..... over over over price... i am looking for alternatives. I guess i really have to say out na ako sa Hyundai Tucson.

:-)

[aloy]

Ako me honda saka hyundai. Malayo pa rin sa after sales support yung Hyundai as compared sa Honda. Wala pang piyesa. Lately nasira battery ng Hyundai ko, still warranty pa. Called them pero walang stock kaya napabili ako ng ibang battery brand. I claimed for replacement, ilang weeks na wala pang tawag. Anu pa kaya kung major parts na? I llove my Hyundai sana lang di masira. I also have horrible experiences with Honda service, but for parts availability and follow up Hyundai can still improve a lot and learn from other casas.

[meikey]

Ako me honda saka hyundai. Malayo pa rin sa after sales support yung Hyundai as compared sa Honda. Wala pang piyesa. Lately nasira battery ng Hyundai ko, still warranty pa. Called them pero walang stock kaya napabili ako ng ibang battery brand. I claimed for replacement, ilang weeks na wala pang tawag. Anu pa kaya kung major parts na? I llove my Hyundai sana lang di masira. I also have horrible experiences with Honda service, but for parts availability and follow up Hyundai can still improve a lot and learn from other casas.

Well I have a honda and hyundai. Service wise, wala akong naging problema w/ Both Hyundai & Honda Casas. Although totoo nga na sa parts replacement, talagang sablay si Hyundai...

Pero si honda rin, may mga kapalpakan din sila. Like what they did to my sister's GE... Sino pong mag-aakalang gawang honda casa ito.



We bought an original Mugen Spoiler, tapos pina-install namin sa CASA. Eh discompyado kami sa kalidad, kasi both the service manager and mismong nagtrabaho do have different arguments when we try to scrutinize them about the process...

But I do still saluted them kasi, in two weeks time, they replace the whole tailgate. But we had the spoiler installed to another shop na...

[rmsoriano]

5-year warranty is just a mere marketing strategy of a Car Dealership. You are Hooked to them for 5 - year PMS and with overcharged expenses...

[brf]

Ayos bro. ha? Parang Shangri-la...

Taga-Honda ka ba?....

14.7K:cow:

No, i'm not connected with Honda.
Just sharing my experience with their warranty claim.
If you're in doubt, we could go to Honda Kalookan and check my unit's service history.
Don't get me wrong guys, I'm not bashing any brand.
I'm just telling that all manufacturers have their share of factory defects like what the TS has posted.
It's just some manufacturers/dealers have better customer service.

[CVT]

^^^ Thanks for the response bro. I guess that you're one lucky guy...

Mahirap mag-claim ng warranty, especially if the cost is that much....

Well, Honda Kalookan is Yuchengco, right?... Dito kami sa south, so Ayala...

Based on my limited experience with Honda vehicles,- I have not (yet) claimed warranty....

(With Hyundai - yes; With Toyota and Nissan - no)

14.8K:fone:

[brf]

no problem bro.
di ko lang sure kung under yuchengco yun honda kalookan.
baka swerte lang nga ako with my dealer, they provide good service.
even I never thought that a dealer would be willing to replace such parts that would cost that much, but they did.
lately i noticed na may few public announcements ang honda ng recall of defective parts.
good thing lang na they make such initiative, free labor and replacement of parts kahit na yun iba out of warranty na.
unlike with other manufacturers, marami ng reported factory defects eh denial pa.
now that I have a Toyota Grandia, this concerns me since meron reported D4D problem.

[niky]

I've had my own bad experiences with Honda Alabang... but in terms of claiming for damages or defects, they're pretty decent.

-

If you're considering not buying a Hyundai because of these issues... then consider that all manufacturers have theses issues when it comes down to the dealer level. Sometimes, it's down to who you know and how you talk to them, as to whether defects get fixed or not.

[brf]

If you're considering not buying a Hyundai because of these issues... then consider that all manufacturers have theses issues when it comes down to the dealer level. Sometimes, it's down to who you know and how you talk to them, as to whether defects get fixed or not.

Totally agree with this.
All manufacturers have their share of defects.
It boils down to their dealers, issues management and customer service.

[vinj]

*vinj
We just have to face the fact that we live in the Philippines, where anarchy rules the streets and many businesses out to make a quick buck on everyone. If they make a massive recall for sure they would incur losses. Their motto is "complain before replace" hehehe. At least honda had the decency to replace a defective part....which can't be said of hyundai/hari.
When it comes to out of warranty replacement parts. HARI will gladly replace it....for a fee of course.

That's the sad truth indeed. We don't have the consumer laws and the agencies with enough bite unlike in the US and Europe. I feel for your dilemma with the Accent (i was actually thinking of getting one... very good price eh); going in for regular service with all our busy schedules nowadays is already enough, what the more for having to go in and out for unscheduled repairs and defects.

OT: I still see the old Everest running around Manila even out in the province. Mukhang gamit na gamit siya with the current owner ;)

[bratski]

That's the sad truth indeed. We don't have the consumer laws and the agencies with enough bite unlike in the US and Europe. I feel for your dilemma with the Accent (i was actually thinking of getting one... very good price eh); going in for regular service with all our busy schedules nowadays is already enough, what the more for having to go in and out for unscheduled repairs and defects.

OT: I still see the old Everest running around Manila even out in the province. Mukhang gamit na gamit siya with the current owner ;)

O.T. Naalala mo parin siya? Hehehe. I also saw it a few months ago. Still had the rims i put on it when it was still with me. Kaso parang laspag gumamit yung new owner. Brakes are very noisy na.

The last few trips in and out sa casa pinapadala ko nalang sa driver ko. I dont want to waste anymore of my time languishing in the dealers customer lounge doing nothing. Right now pinakargahan ko na ng shell v power.this is the fuel usually recommended by tsikoteers here and sa casa. If the knocking still persist, i would pursue a refund na. Mahaba ang patience ko. but going in and out of casa to fix the same problem for the last 8 months would really test anyones patience.

[reactor]

mukhang swerte ako at kahit paano FOC yung shock mount ng 09 gen 1 tucs ko sa hyundai LP though at first they want to charge me pero sabi ko i need reason kung bakit nasira yung shock mount bahay school palengke lang gamit ng wife ko then after almost 2 hrs i was informed nagawan nila ng paraan sa HARI para ma waive yung charges...ask ko SA going 3yrs pa lang yan how much more yng 5yrs warranty ang sagot eh may sariling extended warrant booklet yung extended warranty, doon daw sila mag base kung ano ang i honor especially for replacement BUT the hyundai MUST be religiously service by the casa for the entire period to avail such EXTENDED WARRANTY of 5 years...

[weisshorn]

mukhang swerte ako at kahit paano FOC yung shock mount ng 09 gen 1 tucs ko sa hyundai LP though at first they want to charge me pero sabi ko i need reason kung bakit nasira yung shock mount bahay school palengke lang gamit ng wife ko then after almost 2 hrs i was informed nagawan nila ng paraan sa HARI para ma waive yung charges...ask ko SA going 3yrs pa lang yan how much more yng 5yrs warranty ang sagot eh may sariling extended warrant booklet yung extended warranty, doon daw sila mag base kung ano ang i honor especially for replacement BUT the hyundai MUST be religiously service by the casa for the entire period to avail such EXTENDED WARRANTY of 5 years...

Yes kailangan talaga you religiously follow the PMS schedule otherwise... forget it.