Hi sir vinkim, dyan ko rin kinuha unit ko at dyan din ako nagpa-pms. Im not generalizing na pangit lahat ng services nya pero here are the things I experienced.
Got my unit and had my additional accessories installed there - iniwan ko ng 830am and they called me na ok na yung unit by 12pm so when I went there, hindi pa tapos yung raingutter so I have to wait for almost 30 mins.
When I went back sa office, I noticed there were some scratches sa edge ng door ( driver and passenger) - so I immediately called them and told me to bring it back sa casa. They inspected it naman and they told me na kelangan nila ipadala sa Union Motors Paco kase medyo deep yung scratches and hindi makuha sa buffing lng. Isabay ko na ng daw sa 1K PMS coz malamang overnight yung car dun.
During the 1K PMS, I left the car at 8:30AM and they told me na makuha ko the following morning at 9AM. They will call and advice me later that afternoon on the status of the unit. I waited until 5PM but there was no call coming from them. So when I called them at 5:20PM same day, they told me that the SA handling my unit already went home.... yaay!!!!
The following day, still no call so I went there by 12PM to give them more time. So they told me the unit is already ok and nasa kanila na pla since yesterday afternoon.

. All I have to do is pay it sa cashier, pag punta ko sa cashier, 1PM pa daw kase naka break... there were two cashiers and both of them naka break... yaaay!!! so I have to wait again for an hour....
At 1 PM nakabayad na ako then I went back to my SA. She lead me sa may unit - lo and behold, kakatapos lang ma car wash and they even ask me if gusto ko pa daw ipa tire black!!! nde ba standard sa carwash yun? also namumuti yung gulong so I said yes.

Then I have to wait for 20mins more plus yung scratch sa passenger door side is for buffing na lang daw kase yung sa driver side ay napagawa na nila sa Paco. To cut the story short... haba na eh. hehehe.... 12PM ako pumunta dun at nakaalis ako ng 2PM. yun yung hassle kase nasanay kase ako sa Casa ng Honda na may sms notification sa status ng PMS and they will even call you na okay na yung unit for pick-up. They have a comfy lounge and the PMS procedure is discussed in detail. Maybe I was just expecting more sa service. But nevertheless baka nagkataon lang lahat ng pangyayari.

Sorry mga mods bka wrong thread story ko, please do the necessary. Thanks!!!
