
Originally Posted by
number001
Just is to serve as warning to anybody who deals with Dexter Ulip of Toyota Bicutan.
I contacted this guy based on the glowing review by spencersy. This was around the time (april to may) when supplies of vehicles were beginning to constrict due to the earthquake/tsunami in Japan last mar. 2011. We (me and Ulip) had negotiations. Afterward, I had him put everything down in writing and even noting the applicable promos of Toyota that I was eligible for (ie. loyalty award, unit discounts, etc). After, I made arrangements with the bank branch that I deal with , to send in a P.O. to bicutan. Ulip made me wait for several weeks for a unit, only to offer me a unit that was not to my liking (different engine, color, variant, etc...). Maybe he probably got tired of me following up after him constantly. All throughout, He never once gave me an update on the status of my unit. Deadma lang siya.
Resigned and weary from all the waiting, I thought of just getting that same unit (that was not what I ordrered) he offered. Then suddenly he mentions that he cannot release the unit bec. the bank branch (same bank that owns 50%+ in Toyota Phils.) is giving bicutan a very small (in their view) "D.I." <dealer's incentive-the dealers cut in the loan-in % of the interest>. When I insisted that their tit for tat with the bank and his dealer should not involve me, he reluctantly agreed to push through with the deal to the extent of even portraying himself as martyr who will have to sacrifice his commission just to see through our agreement we made in writing.
But he was not sincere in his martyr act, since he tried to recoup the costs by claiming that certain discounts are not longer applicable due to the delay in getting the unit. Funny thing is, its Toyota Phils that cannot deliver me a unit and yet this Ulip and his cahoots at Bicutan are claiming that discounts and promos will have to be reduced because the promo period "expired". Also the solex spare tire lock that he agreed to give for free, he tried to pull a fast one on me by recouping the cost by saying the applicable loyalty discount to me (fr 10,000) has now been reduced to 5,000 only.
Tired but not desperate, I pulled out my P.O. from him and his useless Bicutan dealer.
Dexter, by true to your words. If you cannot deliver what you promise (esp in writing), you got to let your clients know that fact early on. They will appreciate that. Don't waste their time. They don't want to be fed with false hopes.