Do You Still Trust The Casa?

[CVT]

So why does it take so long in the casa? The whole bumper will be repainted AFAIK.

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Nakatengga lang ang sasakyan mo for 85% of the time,- that's it.

Normally [or during overflow of their capacity- depends on their model], they will engage an outside shop (subcon it) to do the work....

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"The measure of a man is what he does with power" LJIOHF!

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[dr. d]

So why does it take so long in the casa? The whole bumper will be repainted AFAIK.

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maybe they did subcontract it. and the subcontractor can't do it just yet, what with the wet weather we have been having.
mahaba na siguro and pila nila, dahil sa ulan ulan natin.

[kai s.]

So why does it take so long in the casa? The whole bumper will be repainted AFAIK.

Bakit nga ba antagal nung kay Cathy?

When I had my bumper replaced, it only took three days, painting included. The casa asked me to bring my car to them only when the replacement part arrived for minimal downtime.

[cast_no_shadow]

By the time ba na pinasok mo may LOA na?


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[_Cathy_]

By the time ba na pinasok mo may LOA na?


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Yes meron na

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[cast_no_shadow]

Yes meron na

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Hmmm ano sabi nila bakit ang tagal?

Haba pila sa body works?

Sana hindi muna pinapasok if hindi naman agad gagawin?


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[_Cathy_]

Hmmm ano sabi nila bakit ang tagal?

Haba pila sa body works?

Sana hindi muna pinapasok if hindi naman agad gagawin?


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Monday August 1 in the afternoon ko pinasok. They did a test drive that day para sa rattling. I would assume 1 day lang yan to insulate so dapat August 3 ready na for body repair. When I followed up one week after (Aug 8) walang reply.

Yesterday day August 11 I followed up again, ready na daw after lunch. Ang problem naman kahapon ko din lang nasabi sa agent na pwede na ilabas (my fault) kaya asikasuhin pa niya yung fixed participation na P2k. Dapat today pwede na o release.

So 2 weeks nga inabot

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[_Cathy_]

Overspray again I'm OC with the paint so I had them fix it.

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[papi smith]

Casa pa more!

[_Cathy_]

Casa pa more!

Please don't reply in the anymore if your post does not add value to the discussion. This is MY thread BTW.

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[dr. d]

Overspray again I'm OC with the paint so I had them fix it.

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ayaw kasi tanggalin ang bumper, e.
at kung ayaw tanggalin, ay kuberan naman the rest of the car from overspray.

errr... did the casa boys do it, po? or, was it sub-contracted?

[_Cathy_]

The casa. They said they removed the bumper. Na anggihan siguro kasi back portion lang ng car (trunk and rear bumper) sobrang galasgas. They buffed that.

The rest of the car had a little galasgas but I didn't have them buff anymore. 2nd time na this year if I did. Baka numipis na masyado clear coat. I'll KAIO na lang tomorrow.

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[Vann-O]

May mga nakikita akong latest generations ng sedan at SUVs sa daan iisang tail light lang ang gumagana. Nagtataka ako bakit ang aga naman napundi nung ilaw eh naka-conduction sticker pa.

So do I! I've been noticing that for a while. Alam mong brand new pro pundido na 1 ilaw. But I heard din one problem daw talaga ng toyota is their head/tail light??

[_Cathy_]

Not true re headlight/tail light. Never had issues with mine. Alam ko sakit ng Toyota steering at AC

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[cast_no_shadow]

At some time this dealer hire project based / job order contractuals from our province (paint/body works)

Is it a bad thing?

No. Workmanship wise magaling naman talaga mga yun.

Case of contractualization, para iwas magbigay benefits no employer-employee relationship.

Will you take it against the dealer if malaman mo?


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[onewaytrip]

i recently encountered a young service advisor at honda magallanes, who promised to release at 11:30 am, but went on an early and long lunch break making some irate customers (including myself) wait for him for over two hours on a saturday. i overheard from his colleagues that he was taking a nap. hondamakati was good casa, until this irresponsible service advisor joined them.

speaking of subcons, i saw a toyota bicutan guy bring a vios for alignment outside the casa. i also remember toyota pasong tamo sourcing radiator repair from outside the casa.

i think my female friend with a second-gen vios got ripped off by toyota bicutan, as they made her replace her aircon compressor prematurely. i have long avoided toyota bicutan because of bad experiences with them.

[eryxon]

August 13, 2016 - Pinasok ang hilux namin sa Toyota Pasong Tamo for body works dahil nabangga ang fender.

The next week approved na sa insurance at sabi sa casa ginagawa na raw nila.

After a week only this August 27, 2016 binisita ng asawa ko at anak ko sa Toyota Pasong Tamo para alamin kung ano na lagay ng Hilux namin. Hay naku po kung pano sya dinala ganun parin at puro alikabok ang unit halatang hindi man lang nagalaw.

Ang dahilan ng Casa hindi daw sa kanila binili ang unit kaya di nila ginagawa. Sana bago nila accept un unit sinabi na nila agad para hindi natulog ang hilux namin sa kanila ng 2 weeks at wla din palang mangyayari.

Anong klaseng katwiran kaya iyon porke sa Toyota Fairview namin nakuha ang unit eh ayaw gawin ng Toyota Pasong Tamo kahit approved naman na ng insurance. Sana talaga sinabi nalang nila para sa Fairview nalang namin dinala. Akala ko ba ang Toyota ay full support sa mga customer nya? Ilang unit na nakuha ng family namin na toyota pero itong Pasong Tamo ang pinaka worst ata. 2 unit ng avanza, 1 unit ng Innova, 1 hilux at nagbabalak pa uli ng 1 hilux kuya ko at 1 fortuner naman ang kaibigan ko pero parang sasabihan ko sila na sa iwasan na nila ang Pasong Tamo dealer.

[sirkosero]

Padocument mo sa service yung reason na yun. Then forward mo sa toyota philippines.

Mabilis sila sumagot sa complaints

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[namwaran]

Wow. That's very unprofessional for Toyota Pasong Tamo.

1. They could have just declined the unit when it was submitted to them.
2. They could have contacted you to let you know of the case.
3. They could have contacted Toyota Fairview/Insurance to have it transferred.

Wasting your time was the biggest fault they have caused you.

[StockEngine]

Padocument mo sa service yung reason na yun. Then forward mo sa toyota philippines.

Mabilis sila sumagot sa complaints

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Submit a complaimt. The SA should suffer. Ruin his Christmas...

2weeks downtime is too much money lost imo.