Do You Still Trust The Casa?

[eryxon]

August 13, 2016 - Pinasok ang hilux namin sa Toyota Pasong Tamo for body works dahil nabangga ang fender.

The next week approved na sa insurance at sabi sa casa ginagawa na raw nila.

After a week only this August 27, 2016 binisita ng asawa ko at anak ko sa Toyota Pasong Tamo para alamin kung ano na lagay ng Hilux namin. Hay naku po kung pano sya dinala ganun parin at puro alikabok ang unit halatang hindi man lang nagalaw.

Ang dahilan ng Casa hindi daw sa kanila binili ang unit kaya di nila ginagawa. Sana bago nila accept un unit sinabi na nila agad para hindi natulog ang hilux namin sa kanila ng 2 weeks at wla din palang mangyayari.

Anong klaseng katwiran kaya iyon porke sa Toyota Fairview namin nakuha ang unit eh ayaw gawin ng Toyota Pasong Tamo kahit approved naman na ng insurance. Sana talaga sinabi nalang nila para sa Fairview nalang namin dinala. Akala ko ba ang Toyota ay full support sa mga customer nya? Ilang unit na nakuha ng family namin na toyota pero itong Pasong Tamo ang pinaka worst ata. 2 unit ng avanza, 1 unit ng Innova, 1 hilux at nagbabalak pa uli ng 1 hilux kuya ko at 1 fortuner naman ang kaibigan ko pero parang sasabihan ko sila na sa iwasan na nila ang Pasong Tamo dealer.

[sirkosero]

Padocument mo sa service yung reason na yun. Then forward mo sa toyota philippines.

Mabilis sila sumagot sa complaints

Sent from my ASUS_Z00AD using Tapatalk

[namwaran]

Wow. That's very unprofessional for Toyota Pasong Tamo.

1. They could have just declined the unit when it was submitted to them.
2. They could have contacted you to let you know of the case.
3. They could have contacted Toyota Fairview/Insurance to have it transferred.

Wasting your time was the biggest fault they have caused you.

[StockEngine]

Padocument mo sa service yung reason na yun. Then forward mo sa toyota philippines.

Mabilis sila sumagot sa complaints

Sent from my ASUS_Z00AD using Tapatalk

Submit a complaimt. The SA should suffer. Ruin his Christmas...

2weeks downtime is too much money lost imo.

[eryxon]

Padocument mo sa service yung reason na yun. Then forward mo sa toyota philippines.

Mabilis sila sumagot sa complaints

Sent from my ASUS_Z00AD using Tapatalk

How to document that? I dont think they are that stupid to give us any document that will incriminate them.

Wow. That's very unprofessional for Toyota Pasong Tamo.

1. They could have just declined the unit when it was submitted to them.
2. They could have contacted you to let you know of the case.
3. They could have contacted Toyota Fairview/Insurance to have it transferred.

Wasting your time was the biggest fault they have caused you.

Yeah they should have told us right away before they accepted the unit.

They did not call or inform us in anyway. We just went there to visit the unit to know the status but to our disappointment..... it was just a waste of time.

Everything was ok with the insurance and we were informed by our SA that she called Pasong Tamo. Pasong Tamo confirmed to her that the unit is already in their shop for repair but it was all lie. They made us and the SA believed that everything is going fine.

Submit a complaimt. The SA should suffer. Ruin his Christmas...

2weeks downtime is too much money lost imo.

Not only the two weeks but bringing the unit and pulling it out there is a total waste of time and money.

[edongl]

Had problems with Pasong Tamo branch years ago. I live in Makati and I take our Toyotas to Toyota Pasig.
Avoid Toyota BGC too as its the same owner. Macapagals

[zoomzoom]

How to document that? I dont think they are that stupid to give us any document that will incriminate them.

No need for written proof.

Just go to complaints/ customer care dept. Tell them what happened. You're the customer, your word should be good enough. Sila na bahala niyan.

[minicarph]

Yan din mahirap pag dami benta, last year 90000+ nabenta, ngaun sabi ng Toyota na hapon prez they aim to sell 120k daw

Parang Yellow regime, puros post ng growth pero nadale tayo ngaun sa traffic and congretion coz of no logistics and infrastructure to handle the surge pf motorists

Ngaun traffic na lagi sa kalsada, ma-traffic ka pa din sa Toyota.

Sa sobrang traffic sa kalsada, ambilis mag wear n tear ng cars, then andun pa yun element of road rage with accidental bumps and sideswipes, tapos hindi magawa ng Toyota casa

Kung ako sa inyo avoid Toyota muna


_________________________________
If you are wrong, turn right.
If you are right, turn left.

[Stigg ma]

yan lang ang damage? a scratch sa fender at konti scratch sa bumper? edi palit fender yan at option to repair the bumper or kung ma swerte ka replace ang bumper... ang laki loss sa insurance yan, common sense tells me they can simply order the fender (and bumper) tapos ikaw you can take home the vehicle while waiting for the part kase di naman na paralyze ang sasakyan mo sa damage... pero NOT! ang laki loss nga nyan sa insurance, need mo iwan sasakyan mo ng matagal para makahuyan naman ng parts yan to offset the loss...

insurance nga naman, in a country where consumer protection is weak and the law is completely optional is that you got to think ahead...

[homhomnova]

yan lang ang damage? a scratch sa fender at konti scratch sa bumper? edi palit fender yan at option to repair the bumper or kung ma swerte ka replace ang bumper... ang laki loss sa insurance yan, common sense tells me they can simply order the fender (and bumper) tapos ikaw you can take home the vehicle while waiting for the part kase di naman na paralyze ang sasakyan mo sa damage... pero NOT! ang laki loss nga nyan sa insurance, need mo iwan sasakyan mo ng matagal para makahuyan naman ng parts yan to offset the loss...

insurance nga naman, in a country where consumer protection is weak and the law is completely optional is that you got to think ahead...

Mismo.. had a bad experience na kinahuyan yung kotse ko but that was with Diamond Q. Ave.. gusto ko hampasin ng early warning device yung SA pero i just kept my cool.

Better check muna yung car bago ilabas. Kung ganun katagal sa casa most likely nakahuyan na yan.. sana wag naman..

[carguy101]

ako i dont trust toyota alabang branch, manloloko yung mga yun.

meron kami dati issue with our altis na hard start siya and they say na fuel pump, ilan beses nila pinalitan ang fuel pump and binayaran namin lahat yun, di nila nagawa. pero nun pinagawa in the talyer sa tabi, they replaced the fuel pump again, tapos binigay sakin yung lumang pump. hindi na nag hard start pagkatapos...

hindi kaya they were just saying that they replaced the fuel pump, they replaced the fuel pump, pero hindi naman pala talaga pinalitan?

also, nagka-brake issues ako noon sa altis namin, maingay at nag shake yung brake pedal. pinalitan nila lahat: master cylinder, front rotor, brake pad, brake booster something yata... tapos isa pa, i forgot what its called.
knowing a bit better, i asked for the old parts for proof na pinalitan nila... kaso nga lang after a few days bumalik nanaman yung brake pedal issue. nun pinacheck ulit sa talyer, inadjust yung preno sa likod, tapos wala na! di naman pala sira in the first place yung mga pinagpapalit nila...

[eryxon]

Mismo.. had a bad experience na kinahuyan yung kotse ko but that was with Diamond Q. Ave.. gusto ko hampasin ng early warning device yung SA pero i just kept my cool.

Better check muna yung car bago ilabas. Kung ganun katagal sa casa most likely nakahuyan na yan.. sana wag naman..

Palagay ko di naman nila kakahuyan un unit namin kasi wala pa silang ipapalit sa kukunin nila. Ang alam ko na kinakahuyan ay mga model na medyo matagal na sa market kasi madami ng nagpapagawa pero kapag bagong labas lang ang model di pa masyadong indemand ang parts.

[jaggerx3]

August 13, 2016 - Pinasok ang hilux namin sa Toyota Pasong Tamo for body works dahil nabangga ang fender.

The next week approved na sa insurance at sabi sa casa ginagawa na raw nila.

After a week only this August 27, 2016 binisita ng asawa ko at anak ko sa Toyota Pasong Tamo para alamin kung ano na lagay ng Hilux namin. Hay naku po kung pano sya dinala ganun parin at puro alikabok ang unit halatang hindi man lang nagalaw.

Ang dahilan ng Casa hindi daw sa kanila binili ang unit kaya di nila ginagawa. Sana bago nila accept un unit sinabi na nila agad para hindi natulog ang hilux namin sa kanila ng 2 weeks at wla din palang mangyayari.

Anong klaseng katwiran kaya iyon porke sa Toyota Fairview namin nakuha ang unit eh ayaw gawin ng Toyota Pasong Tamo kahit approved naman na ng insurance. Sana talaga sinabi nalang nila para sa Fairview nalang namin dinala. Akala ko ba ang Toyota ay full support sa mga customer nya? Ilang unit na nakuha ng family namin na toyota pero itong Pasong Tamo ang pinaka worst ata. 2 unit ng avanza, 1 unit ng Innova, 1 hilux at nagbabalak pa uli ng 1 hilux kuya ko at 1 fortuner naman ang kaibigan ko pero parang sasabihan ko sila na sa iwasan na nila ang Pasong Tamo dealer.

Dapat nilapit niyo sa customer service at email nyo Toyota PH

Sent from my LG-H818 using Tapatalk

[eryxon]

Dapat nilapit niyo sa customer service at email nyo Toyota PH

Sent from my LG-H818 using Tapatalk

Matapos lang itong repair saka ko aasikasuhin ang reklamo sa toyota ph. Ang taas pa naman ng tingin ko sa toyota kaya nga halos lahat ng unit namin toyota. Pero hindi naman talaga toyota may problema.... mga dealers lang naman nila ang problema talaga. Pero sana binabantayan din ng Toyota Phil ang mga dealers nila at may regular assessment ng service para sa accrediation (at least) para talagang satisfied ang mga loyal customers nila.

[Adenkaye]

Yes I do trust them, Toyota Bicutan one of the finest service centers of Toyota nationwide if not the best.

[Walter]

^^^ Have you tried them all to arrive at this conclusion?

[jack_husain]

Why wouldn't I?

If I trusted them enough that I got my car from them, with more reason that I would trust them to take good care of it.

At the very least, if they bungled up their job, I know who to run after and where to go, not somebody who would just say: "Sorry, boss, di ko sinasadya."

And I think I am not that gullible that they could easily rip me off.

[dct]

Why wouldn't I?

If I trusted them enough that I got my car from them, with more reason that I would trust them to take good care of it.

At the very least, if they bungled up their job, I know who to run after and where to go, not somebody who would just say: "Sorry, boss, di ko sinasadya."

And I think I am not that gullible that they could easily rip me off.

Yan lang ang akala mo. Mas magaling pa majority ng mga banawe boys kaysa casa boys. Not all. Pero majority

You'll never know kung may pinalitan silang parts sa kotse mo. Ipapalit naman nila sayo hindi sobrang bulok e. Kung sayo ay 75% of its usage. Mga 50% ipapalit sayo. So pano mo malalaman? Tapos yung hawak na nilang 75%, ipapalit naman nila sa ibang customer na almost new para hindi rin halata

Sent from my SM-N930F using Tapatalk

[jack_husain]

Yan lang ang akala mo. Mas magaling pa majority ng mga banawe boys kaysa casa boys. Not all. Pero majority

You'll never know kung may pinalitan silang parts sa kotse mo. Ipapalit naman nila sayo hindi sobrang bulok e. Kung sayo ay 75% of its usage. Mga 50% ipapalit sayo. So pano mo malalaman? Tapos yung hawak na nilang 75%, ipapalit naman nila sa ibang customer na almost new para hindi rin halata

Sent from my SM-N930F using Tapatalk

Let's just give it to them. It isn't an arm or a leg.
But, honestly, if push comes to shove, let us just say it pays to know the names of their dogs and where their children go to school.

[waver]

Question guys, if you dont have pms done sa casa anymore, do the gas stations or Serviteks as some of you go to carry items that are as good as toyota products? i.e. oil filters for change oil; or sparkplugs.. no need to use toyota original? etc. *user manual says to use original to avoid problems