Quote Originally Posted by Monseratto View Post
Best is to go to a PLDT office mismo rather doing it by phone. Bring a letter and all pertinent papers regarding your account with you. Dealing over the phone won't get you anywhere.
Quote Originally Posted by jmpet626 View Post
Nangyari din sakin to pero sa Bayan DSL.. Nag babayad ako pero sa ibang account kinredit bayad ko so lumabas di pa ko bayad kaya dinisconnect DSL ko. Na correct naman kaagaad after nung pumunta ako sa mall branch nila. Pag uwi ko ng bahay activated na ulit DSL ko
I was about to say that. TIngin ko mas me mangyayari sa complaint ni TS kung derecho siya magpunta ng PLDT office than thru phone. Seldom na me mabuting nangyayari thru these call centers. More like they just act like a buffer between the customer and the company. Like instead of you bugging their staff and officers thru phone, you have these agents as dedicated shields.