Slex rfid

**rmolivar** · November 20th, 2019 04:13 PM

I noticed that I am being charged by Autosweep for Skyway rates for my normal route these past week even though I am only passing through grade-level portion of SLEX. Has anyone the same experience?

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**heavenlee** · November 20th, 2019 04:54 PM

Originally Posted by rmolivar

I noticed that I am being charged by Autosweep for Skyway rates for my normal route these past week even though I am only passing through grade-level portion of SLEX. Has anyone the same experience?

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I've had that happen to me on 4 separate occasions just this year, in a span of 4 months. Complained all four times to customer service hotline. Only 1 was acknowledged as an error and they refunded the difference back. The other 3 was not, for whatever reason. Didn't bother to contest anymore. Just calling them up on the hotline is a big PITA already. But so far, my other trips after that, which are not too many to begin with, have all turned out ok.

Suggest you call them up immediately if you're inclined to, especially if it happened multiple times already and especially if you are a frequent user of the expressway, sir. Their system is definitely not error-free.

**rmolivar** · November 21st, 2019 01:58 PM

Originally Posted by heavenlee

I've had that happen to me on 4 separate occasions just this year, in a span of 4 months. Complained all four times to customer service hotline. Only 1 was acknowledged as an error and they refunded the difference back. The other 3 was not, for whatever reason. Didn't bother to contest anymore. Just calling them up on the hotline is a big PITA already. But so far, my other trips after that, which are not too many to begin with, have all turned out ok.

Suggest you call them up immediately if you're inclined to, especially if it happened multiple times already and especially if you are a frequent user of the expressway, sir. Their system is definitely not error-free.

Thanks Sir for sharing.
I tried to message them through their website.

Received an acknowledgment email, will see how this progresses.

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**TheUninvited** · December 8th, 2019 02:40 AM

Had a problem today, "invalid tag".

Then for 4 times exit/entry I was told na hindi pa pumapasok yung load daw.

Eh 550 nakalagay na balance ko sa website.

Naka auto debit din pala ko. May similar case kaya?

One cashier told papalitan ko na daw yung sticker. Ugh

**Tenchi** · December 8th, 2019 09:19 AM

Originally Posted by TheUninvited

Had a problem today, "invalid tag".

Then for 4 times exit/entry I was told na hindi pa pumapasok yung load daw.

Eh 550 nakalagay na balance ko sa website.

Naka auto debit din pala ko. May similar case kaya?

One cashier told papalitan ko na daw yung sticker. Ugh

It happens sir. Sa motor ko, naka tatlong palit na ako ng sticker. I dont know pero hindi nagtatagal yung RFID ng motor ko. Dumarating yung point na hindi na nababasa sa kahit anong toll exit, ayun, pinapalitan ko na lang.

**TheUninvited** · December 8th, 2019 09:39 AM

Originally Posted by Tenchi

It happens sir. Sa motor ko, naka tatlong palit na ako ng sticker. I dont know pero hindi nagtatagal yung RFID ng motor ko. Dumarating yung point na hindi na nababasa sa kahit anong toll exit, ayun, pinapalitan ko na lang.

550 pa din balance ko... Nakalibre ata ako ng toll kahapon lol.

**dr. d** · December 8th, 2019 09:42 AM

wifey tells me to get one, for convenience.
but when i hear these stories...

**Tenchi** · December 8th, 2019 09:56 AM

Originally Posted by dr. d

wifey tells me to get one, for convenience.
but when i hear these stories...

Well, if you put it this way sir, may batting average is about 80%. The 20% failure does not beat the convenience of not having to fumble around for some bills / loose change. Specially for me that also use my motorcycle to commute along SLEX...

**dr. d** · December 8th, 2019 09:58 AM

80% !! that's bad! that's one in five failure rate...

well, i can see the convenience of rfid, for motorcyclers.
but i drive a car.
i am surrounded by bills and loose change, in the various nooks and crannies around me...
also, i prepare the bayad, before the trip.

**Tenchi** · December 8th, 2019 10:09 AM

Originally Posted by dr. d

80% !! that's bad! that's one in five failure rate...

well, i can see the convenience of rfid, for motorcyclers.
but i drive a car.
i am surrounded by bills and loose change, in the various nooks and crannies around me...
also, i prepare the bayad, before the trip.

Well, medyo bad nga, hehehe... But in the event of un-readable tag, ia-abot lang sa teller yung ID pass that came with the sticker, they scan it, and off you go. [emoji4]

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