Quote Originally Posted by heavenlee View Post
I've had that happen to me on 4 separate occasions just this year, in a span of 4 months. Complained all four times to customer service hotline. Only 1 was acknowledged as an error and they refunded the difference back. The other 3 was not, for whatever reason. Didn't bother to contest anymore. Just calling them up on the hotline is a big PITA already. But so far, my other trips after that, which are not too many to begin with, have all turned out ok.

Suggest you call them up immediately if you're inclined to, especially if it happened multiple times already and especially if you are a frequent user of the expressway, sir. Their system is definitely not error-free.
Thanks Sir for sharing.
I tried to message them through their website.

Received an acknowledgment email, will see how this progresses.


Sent from my iPhone using Tapatalk