Globe vs. Smart Plan

[boybi]

Until now hindi pa din restored mga lines namin. Pano ba magreport sa NTC?

[BratPAQ]

Until now hindi pa din restored mga lines namin. Pano ba magreport sa NTC?

Did you asked the person assigned to the phone to visit telco's physical store? Mabilis lang yan. They will get a new sim and program that sim to the old number that got deactivated, within minutes bibigay na yung bagong sim. Just make sure they have the documents necessary for proof.

[boybi]

Did you asked the person assigned to the phone to visit telco's physical store? Mabilis lang yan. They will get a new sim and program that sim to the old number that got deactivated, within minutes bibigay na yung bagong sim. Just make sure they have the documents necessary for proof.

under Corporate account kami. Walang access ang physical stores sa mga corp accts.

[Little Missy]

So how were you able to change to prepaid? ... How did you get the code? ... On their website, the instruction is to go to their physical store ...

so, what happened?
naputol na ba?
which of them was telling the right way?

I had to fill out a form for MNP (mobile number portability) and send it back with a copy of an ID and a bill. Also had to pay my last bill. My # is officially prepaid effective end of March. Ang iniinquire ko ngayon yung refund nung kalahati ng last na binayaran ko and again walang makasagot sakin.

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[papi smith]

Ung globe postpaid ko, sa globe one lang in-apply, may callback lang ang ayun na, prepaid na sya after a few days. Problem lang is walang notification na prepaid na sya. I had to make a separate inquiry kung nag take effect na nga ba

[12vdc]

^They will de-list the account on your GlobeOne app. Same crap din ang Globe customer service pero atleast may reply sa chat.

[papi smith]

Actually they did not, which is why I had to confirm.

[misseksaherada]

under Corporate account kami. Walang access ang physical stores sa mga corp accts.

Kagagaling ko lang din ng Globe physical store kanina.. Ipapa-terminate ko na din kasi yung postpaid ko sa work, di na need sa bago ko na Project.. Saklap, hindi nga sila makakapag-terminate ng enterprise account.. Meron Account Manager designated pala yung pinagta-trabahuan ko at dun ko pala dapat ipa-process yung termination.. [emoji28]
Sayang oras din..

[boybi]

Kagagaling ko lang din ng Globe physical store kanina.. Ipapa-terminate ko na din kasi yung postpaid ko sa work, di na need sa bago ko na Project.. Saklap, hindi nga sila makakapag-terminate ng enterprise account.. Meron Account Manager designated pala yung pinagta-trabahuan ko at dun ko pala dapat ipa-process yung termination.. [emoji28]
Sayang oras din..

Bakit ba nila punapahirapan mga corporate accounts? Feeling ba nila kapag sinabi corporate e mala Globe and PLDT conglomerates na madaming staff na pwede magasikaso ng mga company phones?

[Ry_Tower]

Bakit ba nila punapahirapan mga corporate accounts? Feeling ba nila kapag sinabi corporate e mala Globe and PLDT conglomerates na madaming staff na pwede magasikaso ng mga company phones?

May punto ka dyan sir. Dapat nga anywhere pwede sila asikasuhin as a show of total support and committment.

[ninjababez]

Bakit ba nila punapahirapan mga corporate accounts? Feeling ba nila kapag sinabi corporate e mala Globe and PLDT conglomerates na madaming staff na pwede magasikaso ng mga company phones?

sa trabaho ko bro, pag business or corp account may tao talaga na naghandle ng kahit anong request
medyo hassle sa individual user pero ganun talaga sistema namin (not sure sa ibang telco)
buti nalang di kasama troubleshooting, pero pag unrepairable na and need to replace the unit dadaan talaga account manager. masaklap kasi nyan, yun account managers marami din hawak na account and nakadepende sa katamaran nya or kasipagan nya ang pag expedite ng concerns.
anyway wala kayo account manager, parang liaison sya ng telco sa corp account?

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[_Qwerty_]

i was at the mall last weekend and I dropped by Globe, i was surprised that the new mobile plans has UNLI calls to landlines nationwide, so kahit saang area code and kahit anong landline network, it's free.. ang alam ko lang dati eh unli calls to all mobiles and landlines if you are in the same area code..

[shadow]

Bakit ba nila punapahirapan mga corporate accounts? Feeling ba nila kapag sinabi corporate e mala Globe and PLDT conglomerates na madaming staff na pwede magasikaso ng mga company phones?

Pagawa mo sa Account manager mo, dapat meron naka assigned saiyo since corporate account ka.


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[boybi]

sa trabaho ko bro, pag business or corp account may tao talaga na naghandle ng kahit anong request
medyo hassle sa individual user pero ganun talaga sistema namin (not sure sa ibang telco)
buti nalang di kasama troubleshooting, pero pag unrepairable na and need to replace the unit dadaan talaga account manager. masaklap kasi nyan, yun account managers marami din hawak na account and nakadepende sa katamaran nya or kasipagan nya ang pag expedite ng concerns.
anyway wala kayo account manager, parang liaison sya ng telco sa corp account?

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Having a corporation does not mean one is a very big firm with a complete corporate structure. Most businesses na corporations is because madami sila magkasosyo. But they still operate as if they are a single proprietorship.

[shadow]

Having a corporation does not mean one is a very big firm with a complete corporate structure. Most businesses na corporations is because madami sila magkasosyo. But they still operate as if they are a single proprietorship.

Wala ba binigay account manager smart?


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[ninjababez]

Having a corporation does not mean one is a very big firm with a complete corporate structure. Most businesses na corporations is because madami sila magkasosyo. But they still operate as if they are a single proprietorship.

specifics does not matter bro in our case, big or small
kumbaga business account meron account manager and tbh turn off ako sa sistema namin kasi in the end consumer ang nag suffer
as much as our department wants to help, dumadaan talaga sa account manager. not sure about local telco, pero sa may ilang business nalang na nagbibigay nalang ng comms allowance dahil sa red tape involved ng business accounts.
1st world country itong sinishare ko dito, ang maganda lang yun NTC counterpart nila mabilis mag trabaho/sumagot.
nakakainis lang si call center agent (or manager nya) na sumusunod lang sa protocol ng company pa napapahamak sa sistema na gawa nun company mismo. fall guy lang kami kumbaga. minsan gusto mo na sabihin sa mga customer, nasa terms yan and legally wala ka laban if ipilit mo. best thing you could do is port your number sa ibang telco, yan na yun big FU mo sa kanila
sa dati ko work sa "maliit na malambot" natatawa ako na naawa dun sa mga customer na nag file ng case kasi kalaunan payong at mug lang ng company nakukuha nila pagkatapos ng effort at galit nila

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[ninjababez]

Wala ba binigay account manager smart?


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sa amin meron, matino naman pero minsan may mga request lang talaga na matagal magawa like changing the number and removing numbers from the account. iirc pinakamatagal 2x pa na bill bago natanggal, meron naman matagal na wala ang agent pero nabibigyan parin ng load

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[boybi]

Wala ba binigay account manager smart?


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Magulo nga e. When we first subscribed, sa Sun cellular store kami nagapply. During that time, pag may concerns, sa store lagi ang punta. And then tinanggal na mga Sun stores, sa Smart stores na lahat ng transactions. Pero mga corporate accounts ayaw tanggapin sa Smart. So we don't know kung meron ba automatic na-assign na account manager ang Smart sa amin.

Every email namin kay Smart, iba iba ang nagrereply.

[Little Missy]

Regular postpaid to enterprise (corporate) to prepaid ako sa smart, all using the same #. Pinamigrate ko lang.

Malaking company kami, multinational. Hiwalay lang ang customer service pero yung dedicated talaga para sa amin, hindi ganun yung experience ko. Iba iba ang sumasagot.



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[Ry_Tower]

Pagawa mo sa Account manager mo, dapat meron naka assigned saiyo since corporate account ka.


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Oo nga, usually may account manager na assigned yan.