Globe Internet Service and DSL Sucks!

[RakataK]

Sa mga nagbabalak magpakabit ng Globe DSL wag nyo ng subukan magngingitngit lang kayo sa serbisyo nila.

August last year nagpakabit ako ng DSL (2 mbps bundled with phone) Noong ikinabit ng technician nasa .33kbps lang nakukuha after 24 hrs. makukuha ko na daw yung "up to" 2 mbps. ok fine! hintay ako ng isang araw wala pa rin yung promise speed nila tinawagan ko na ang costumer service aayusin daw baka mali pagkakabit ng canopy pumunta ang technician hindi wala rin nagawa ganun pa rin after 3 days tawag ulit ako pumunta na naman ang technician as usual wala na naman nagawa tatlong buwan na hindi maayos-ayos kaya pull-out na nila yung modem at nag-iwan ng letter na "no fees to be collected". after 2 months heto na naniningil na ang potek na collecting agent ng globe kelangan ko daw bayaran ang 8,300+ na bill ko kung hindi idedemanda ako at ilalagay ang pangalan ko sa blacklist nila tinanong ko nga yung collecting agent na kung siya ang sisingilin sa hindi naman nagamit na DSL babayaran kaya? hindi makasagot basta bayaran ko daw. Then yesterday they texted me again reminding me of the bill dahil nasa korte na daw.

How to deal with this? ireklamo ko din ba sila sa NTC sa kapalpakan nila? or ignore ko na lang sila?

[foresterx]

lahat naman ng ISP natin hit and miss. smart, pldt, skycable din madami reklamo. anyway kung may iniwan sila letter sa iyo na no fees to be collected at na saiyo pa yon then tell them mga lawyer niyo na lang mag usap. i doubt mag aksaya ng oras mga yan para habulin ka and incase din na talagang dedemanda ka nila malaki din chance mo manalo kung na sa iyo pa yung no fees to be collected na letter nila.

[Noel Salisipan]

lahat naman ng ISP natin hit and miss. smart, pldt, skycable din madami reklamo. anyway kung may iniwan sila letter sa iyo na no fees to be collected at na saiyo pa yon then tell them mga lawyer niyo na lang mag usap. i doubt mag aksaya ng oras mga yan para habulin ka and incase din na talagang dedemanda ka nila malaki din chance mo manalo kung na sa iyo pa yung no fees to be collected na letter nila.

Agree with this! smart naman gamit ko pero ganun din problema, may time na mabagal at may time na tama lang para hindi ako "maghikab". Most of the time lalo na pag dalawa na kami ng anak ko na gumagamit, kailangan na ng buffering para makapanuod sa youtube!

[_Qwerty_]

depende sa location yan sir.. sa amin sa mandaluyong ok naman yung globe.. naka 2mb bundle w/ phone din ako tapos ni upgrade sa 3mb.. 1,299 a month, unli call pa sa globe cellphones, everytime i check the speed.. lagpas 3mb naman sya.. kung mababa nakukuha nyo baka may problema yung box na pinagkabitan.. try calling them.. tawag lang nang tawag aayusin naman nila yan..

[kotiko]

Like what I've always been telling everyone:

Globe is one of the worst companies in the PH pretending to be one of the best.

[asb75]

This is the biggest problem in the philippines. Internet is so horrible, kaya nga pag umuuwi ako for my christmas vacation hindi na ako nageexpect to much sa internet service. Dahil mabubuwisit at mastress lang ako. Biruin mo from 1Gbps na ginagamit ko dito sa singapore ay magiging 323kbps sa philippines.

[machinepistol]

It's not advisable to file a complaint with NTC. The government just seems so powerless against these telcos. We're still 3rd world where consumer protection is only secondary to company profits.

I think what could persuade the telcos to shape up is for subscribers to file a class action for damages. But the number of plaintiffs requires a critical mass, otherwise the telcos will just laugh it off.

I've given up long ago on my aspirations for this country to have good internet providers.

[shadow]

Collecting agencies are ****! Tell them magdemanda na sila para hinde na sila mapagod maningil.


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[falken]

Just make sure the no fees to be collected letter is still with you.

Posted via Tsikot Mobile App

[12vdc]

Sa mga nagbabalak magpakabit ng Globe DSL wag nyo ng subukan magngingitngit lang kayo sa serbisyo nila.

August last year nagpakabit ako ng DSL (2 mbps bundled with phone) Noong ikinabit ng technician nasa .33kbps lang nakukuha after 24 hrs. makukuha ko na daw yung "up to" 2 mbps. ok fine! hintay ako ng isang araw wala pa rin yung promise speed nila tinawagan ko na ang costumer service aayusin daw baka mali pagkakabit ng canopy pumunta ang technician hindi wala rin nagawa ganun pa rin after 3 days tawag ulit ako pumunta na naman ang technician as usual wala na naman nagawa tatlong buwan na hindi maayos-ayos kaya pull-out na nila yung modem at nag-iwan ng letter na "no fees to be collected". after 2 months heto na naniningil na ang potek na collecting agent ng globe kelangan ko daw bayaran ang 8,300+ na bill ko kung hindi idedemanda ako at ilalagay ang pangalan ko sa blacklist nila tinanong ko nga yung collecting agent na kung siya ang sisingilin sa hindi naman nagamit na DSL babayaran kaya? hindi makasagot basta bayaran ko daw. Then yesterday they texted me again reminding me of the bill dahil nasa korte na daw.

How to deal with this? ireklamo ko din ba sila sa NTC sa kapalpakan nila? or ignore ko na lang sila?

Bluff yung sa korte..

Kung nakuha mo account number, i-report mo at reklamo yung sales agent. Sabihin mo sinisingil ka sa serbisyong hindi nagamit, pruweba yung pinull-out na equipment at "no fees to be collected" letter..

Get the report#/reference number then ikaw naman mangulit sa pag follow-up.. Ang problema kasi baka ma blacklist ang name mo for unsettled accounts kung hindi mo ilalaban.

Puro kasi subcontracted na from sales, billing, restoration, kulang nalang pati quality assurance i subcon. Halos lahat naman ganyan, dapat lang alert ka at wag pipirma sa acceptance kung hindi mo nakuha ang tamang serbisyo during installation period. Then every complaint, have it documented, log the reference number as proof na nagkaroon ng problema..

Malamang demo unit yung naibenta sayo yung mga onsite benta. Usually pre-activated yun. Walang capacity kaya hindi na adjust ang profile ng bandwidth..

[BratPAQ]

I'd like to resurrect this thread instead of creating a new thread.

Globe sent me this and kudos to them from being proactive. A few months ago they also sent a message saying that they have fixed my connection. Both time I didn't report it. Kusa sila. But the problem isn't resolved.

The problem is intermittent. My Globe will lose connection 4 to 5 times a day. It won't reconnect unless you reboot it or turn it off and on, then it will connect in 3 to 15 minutes.

Yes, this is the 2nd time Globe detected the problem on their own and tried to fix it. But since it's intermittent when technicians visit us tatanung lang Kung may internet na kami, of course meron since reboot lang kailangan. I can't ask them to stay at my home for hours just to monitor the internet.

My 1st suspect is the router, why it isn't trying to reconnect whenever it loses connection? Tapos restart lang connected agad. My 2nd suspect is in their system. 3rd is the cable line, baka may disconnect pag humangin.

Any technical people here who can help? My Globe router is HG180. I'm thinking of asking/buying a new modem router from Globe. Pero baka hindi naman modem ang problem.

Sent from my Mi 9T Pro using Tapatalk

[Tha_Mann]

I'd like to resurrect this thread instead of creating a new thread.

Globe sent me this and kudos to them from being proactive. A few months ago they also sent a message saying that they have fixed my connection. Both time I didn't report it. Kusa sila. But the problem isn't resolved.

The problem is intermittent. My Globe will lose connection 4 to 5 times a day. It won't reconnect unless you reboot it or turn it off and on, then it will connect in 3 to 15 minutes.

Yes, this is the 2nd time Globe detected the problem on their own and tried to fix it. But since it's intermittent when technicians visit us tatanung lang Kung may internet na kami, of course meron since reboot lang kailangan. I can't ask them to stay at my home for hours just to monitor the internet.

My 1st suspect is the router, why it isn't trying to reconnect whenever it loses connection? Tapos restart lang connected agad. My 2nd suspect is in their system. 3rd is the cable line, baka may disconnect pag humangin.

Any technical people here who can help? My Globe router is HG180. I'm thinking of asking/buying a new modem router from Globe. Pero baka hindi naman modem ang problem.

Sent from my Mi 9T Pro using Tapatalk

the last time we had an intermittent connection problem, 2 yrs ago yata, Globe replaced our modem free of charge. You don't need to buy it from them. The next time the technician will visit your place, ask them to replace the modem and observe it for a few days. also, you can ask them to check the cable connection from the post going to your house, sometimes may kamot na yung mga cable that may cause problems din.

[StockEngine]

I'd like to resurrect this thread instead of creating a new thread.

Globe sent me this and kudos to them from being proactive. A few months ago they also sent a message saying that they have fixed my connection. Both time I didn't report it. Kusa sila. But the problem isn't resolved.

The problem is intermittent. My Globe will lose connection 4 to 5 times a day. It won't reconnect unless you reboot it or turn it off and on, then it will connect in 3 to 15 minutes.

Yes, this is the 2nd time Globe detected the problem on their own and tried to fix it. But since it's intermittent when technicians visit us tatanung lang Kung may internet na kami, of course meron since reboot lang kailangan. I can't ask them to stay at my home for hours just to monitor the internet.

My 1st suspect is the router, why it isn't trying to reconnect whenever it loses connection? Tapos restart lang connected agad. My 2nd suspect is in their system. 3rd is the cable line, baka may disconnect pag humangin.

Any technical people here who can help? My Globe router is HG180. I'm thinking of asking/buying a new modem router from Globe. Pero baka hindi naman modem ang problem.

Sent from my Mi 9T Pro using Tapatalk

Have the router replaced if restarting works..

[12vdc]

If you have access at the modem, check line performance if SNR is low(below 10dB) and attenuation (higher than 10dB), and if line errors are incrementing. If there are such issues in the line, there is a high probability of a line problem causing intermittency and modem hang-up(fix the line issue before proceeding with modem replacement). You can always request for modem replacement free of charge, as long as damage is not caused by negligence, just state in your report that the modem is intermittent and link normalizes everytime its re-booted. Insist replacement for isolation purposes and always ask for the reference number.

Possible din DDNS attack pero mostly dynamic ang WAN you could always renew the iP. Worst is network problem or the VDSL port or a bad route, but based on the initial description of isolation mukhang modem or line problem.

[BratPAQ]

If you have access at the modem, check line performance if SNR is low(below 10dB) and attenuation (higher than 10dB), and if line errors are incrementing. If there are such issues in the line, there is a high probability of a line problem causing intermittency and modem hang-up(fix the line issue before proceeding with modem replacement). You can always request for modem replacement free of charge, as long as damage is not caused by negligence, just state in your report that the modem is intermittent and link normalizes everytime its re-booted. Insist replacement for isolation purposes and always ask for the reference number.

Possible din DDNS attack pero mostly dynamic ang WAN you could always renew the iP. Worst is network problem or the VDSL port or a bad route, but based on the initial description of isolation mukhang modem or line problem.

Sir, saan dito yung SNR and 2 yung attenuation eh. Also this is in working state. Should wait for it to get disconnected before reading it again?

Sent from my Mi 9T Pro using Tapatalk

[12vdc]

Parang line problem nga, mababa SNR mo while mataas attenuation. Dapat kasi wag tataas yung attenuation above SNR.

Try mo sir check yung xDSL line performance makikita dun yung errored seconds, unavailable secs, line errors CRC errors, etc. Kung incrementing yun ibig sabihin line problem or minsan naghihingalo na yung modem and port need na palitan. Bungi-bungi ba ang ping test mo at mataas(3digits) latency kahitsa gateway point-to-point ping test? Check mo sa WAN status DHCP kung ano yung pt2pt iP for the ping or mag traceroute na lang to check next hop gateway.

Kung hindi makita yung line performance baka pwede itanong sa cs, nakikita nila sa katapat na modem/DSLAM yan. May modems/CPE kasi na locked yung admin mode secret yung pW.

[xwangbu]

so nakakaconnect ka pa din sa wlan but no "internet" access?
you can check the modem network status sa router admin interface.

else, baka me tumitira lang ng wifi router mo...doing some deauth attacks.

[misseksaherada]

ganyan din original issue ko.. pinalitan na nila router ko at nagpalit na din ng wires simula sub-box hanggang bahay (free charge). Nag ok lang ng 1-2 weeks tapos bumalik yung issue.. Nung bumalik Globe Tech nawala landline, bumaba speed lalo na upload.. di na nila maayos sa main box, gawa ng "permit issue" ayaw sila papasukin sa area ng main box.
Game over na sa area ko, saklap.

[papi smith]

I had this problem several years ago, like Ms Eks, I had everything replaced, yup pati ung wire, yet it persisted for 6 months, then it was magically fixed. I suspect their service really had a problem during this time. I had not way to confirm, all my close neighbors were all PLDT.

Despite this, I remained with them not because I was loyal, but because PLDT did not act on my application, they just called to confirm and that was it. So, I stayed with Globe for the next 7 years till we left our house.

[oj88]

I can think of three things:

1. Most consumer-grade routers including those provided by the telco, may not have the horsepower and resources to handle all your devices. How many devices do you have on your network?
2. Check or replace the DSL filter. Do you hear modem-like sounds when using your telephone? You shouldn't be. Oftentimes, a power surge from a nearby lightning strike could could kill these filters.
3. Remove everything from the telco line and just connect your phone. Press any number (to kill the dial tone) and listen carefully for any noise. You should only hear absolute silence. If you hear static and/or humming noises, that will definitely interfere with the DSL signaling.