Globe Internet Service and DSL Sucks!

[misseksaherada]

I can think of three things:

1. How many devices do you have on your network?
2. Do you hear modem-like sounds when using your telephone? You shouldn't be.
3. Press any number (to kill the dial tone) and listen carefully for any noise. You should only hear absolute silence. If you hear static and/or humming noises, that will definitely interfere with the DSL signaling.

Sa case ko...
5-7 devices (if unstable I disconnect other devices)
ang weird actually nung nangyayari sa telephone namin, para syang dial-up. Kapag iaangat ko ang phone mawawala ang internet. Mamatay light indicators sa modem. At kapag tatawagan ko yung landline same thing ang nangyayari. Sinubukan ko idisconnect ang wire ng phone then tinawagan ko landline, same thing once na mag ring mawawala internet.
And yes ang daming noise kapag mag press ako ng number kahit yung default sound lang kapag iniangat ko phonr, ang daming noise. Yung tunog nya parang kumukonek sa space alien. hahaha [emoji23][emoji89]

[12vdc]

^sounds like a splitter or telephone handset problem. The function of splitter is to isolate the low voice frequency from modem frequency kaya abnormal yung may modem-tone not unless the modem is baseband which in these days of ADSL technology mga V dot discreet multi-tone na ang encoding kya wlakana maririnig sa line. Yung dial-tone ng handset may battery voltage for the ringer kaya minsan kung grounded o nabasa linya na pickup din yung noise.

Theoretically the maximum limit of copper is 15mb, it gets lower depending on line quality and distance. Kaya kung madumi linya, bagal connection or worse bibitaw yung modem.

[12vdc]

Wala ako vpn. Sa android lang vpn front-end for ad blocking pero sa router wala. Eto yung ping mukhang may mataas. Line problem na to or router?

Monitor lang sir which segment gets RTO tuwing nadidisconect ka. Naka VPN yung LAN at nka mask yung public iP siguro nagkakaubusan na ng iP. Ang pwede mo monitor i-ping yung first hop LAN then yung first visible public iP(google). 3digits latency maybe normal kung may traffic, ang abnormal yung bungi-bungi and consistent hi latency.

[BratPAQ]

Monitor lang sir which segment gets RTO tuwing nadidisconect ka. Naka VPN yung LAN at nka mask yung public iP siguro nagkakaubusan na ng iP. Ang pwede mo monitor i-ping yung first hop LAN then yung first visible public iP(google). 3digits latency maybe normal kung may traffic, ang abnormal yung bungi-bungi and consistent hi latency.

Ok sir, thanks for the big help. I learned a lot from you.

Naka schedule na yung technician bukas. Which I hope na pumasok man lang sa bahay. Minsan kasi tamad ang technicians pumunta sa bahay. Hanggang dun sa box lang sa main road.

Sent from my Mi 9T Pro using Tapatalk

[BratPAQ]

I can think of three things:

1. Most consumer-grade routers including those provided by the telco, may not have the horsepower and resources to handle all your devices. How many devices do you have on your network?
2. Check or replace the DSL filter. Do you hear modem-like sounds when using your telephone? You shouldn't be. Oftentimes, a power surge from a nearby lightning strike could could kill these filters.
3. Remove everything from the telco line and just connect your phone. Press any number (to kill the dial tone) and listen carefully for any noise. You should only hear absolute silence. If you hear static and/or humming noises, that will definitely interfere with the DSL signaling.

I have my own wifi router dun naka connect lahat ng device, then pass to load balancing router then globe.

Yung DSL filter naman sana isa yan sa palitan ng tech bukas, scheduled sila pumunta, sana dumating. Although I don't know kung may DSL filter ang Globe namin. Sa router modem kasi naka connect yung landline at sa software ng Globe dalawa connection nga, isang internet at isang voip.

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[kisshmet]

^ping response from windows command prompt isnt as robust as with unix, linux or android

Try to install a terminal app from your android phone then run "ping 8.8.8.8"

Watch out for the "icmp_seq=number", the number should be incremental. If it's not, then there are lost packets in your connection

Another thing to observe is the "time=something", where something is the time it took for the packet sent from your device to get back or the round trip time

You can also compare the "time=something" from "ping 8.8.8.8" with "ping <router ip address>". The time with the router should always be less or faster than with 8.8.8.8 (Google domain name server)

Sent from my SM-A520W using Tsikot Forums mobile app

[12vdc]

Ok sir, thanks for the big help. I learned a lot from you.

Naka schedule na yung technician bukas. Which I hope na pumasok man lang sa bahay. Minsan kasi tamad ang technicians pumunta sa bahay. Hanggang dun sa box lang sa main road.

Sent from my Mi 9T Pro using Tapatalk

I'd suggest papalitan yung modem para 1 less to isolate, if nag recur then hi chance palabas na problem. Walang proper loop tester mga technician they rely on continuity tester nung pang trace ng linya which is limited to full short/open test. Common causes ng erroneous/intermittent line are high loss/loop/ hi-resistance, 1-side open, grounded/corroded. Kung papayag sila palitan narin yung line.

You mentioned load balancer, possible point-of-failure din may issue sa negotiation ng ethernet baka half-duplex na dedetect kahit nka full or auto yung router. Eto ba sir gamit mo UN/PW for the fiberhome modem? username: admin / password: 3UJUh2VemEfUtesEchEC2d2e

[oj88]

Sa case ko...
5-7 devices (if unstable I disconnect other devices)
ang weird actually nung nangyayari sa telephone namin, para syang dial-up. Kapag iaangat ko ang phone mawawala ang internet. Mamatay light indicators sa modem. At kapag tatawagan ko yung landline same thing ang nangyayari. Sinubukan ko idisconnect ang wire ng phone then tinawagan ko landline, same thing once na mag ring mawawala internet.
And yes ang daming noise kapag mag press ako ng number kahit yung default sound lang kapag iniangat ko phonr, ang daming noise. Yung tunog nya parang kumukonek sa space alien. hahaha [emoji23][emoji89]

Two things may be happening...

1. If your broadband connection goes out when you use the phone, your filter is defective, missing, or mis-wired. You can have the telco replace it or you can buy one from Ace, Handyman, etc. for immediate gratification.
2. Your line may be noisy due to interference, loose connection, etc. Sometime, rain will have an effect as water is conductive.

If you hear something like the following, it means that your DSL and voice signals are interfering with each other due to a faulty or missing DSL filter... or even if you mis-wired the filter.

The 2nd half of this video demonstrates what DSL sounds like while connected and you abruptly lifted the phone (audio taken from a dial-up modem as they have similar audio signatures, only DSL has a higher pitch).


If you hear the following, your line is dirty.

[misseksaherada]

Two things may be happening...

1. If your broadband connection goes out when you use the phone, your filter is defective, missing, or mis-wired. You can have the telco replace it or you can buy one from Ace, Handyman, etc. for immediate gratification.
2. Your line may be noisy due to interference, loose connection, etc. Sometime, rain will have an effect as water is conductive.

If you hear something like the following, it means that your DSL and voice signals are interfering with each other due to a faulty or missing DSL filter... or even if you mis-wired the filter.

The 2nd half of this video demonstrates what DSL sounds like while connected and you abruptly lifted the phone (audio taken from a dial-up modem as they have similar audio signatures, only DSL has a higher pitch).


If you hear the following, your line is dirty.

Thank you Sir oj88!! Yung sa video start 0:17 yun po exact sound kapag ini-angat phone at kahit mag dial ako number.

[oj88]

Thank you Sir oj88!! Yung sa video start 0:17 yun po exact sound kapag ini-angat phone at kahit mag dial ako number.

Yup, kaya bagsak signal-to-noise ratio (SNR) mo. Another way to put it, mataas yung noise floor.

Check all your connections from the modem going back to the utility box.

I used to have a cordless phone so bitbit ko yun at pinakikinggan ko kung nagbabago yung noise kapag ginagalaw ko mga connections. That way, kung sa wiring mo yung problem, pwede mo pang maayos on your own.

But if the problem is beyond the utility box, kailangan telco na tiitingin.

To summarize, you have two problems... faulty DSL filter and a noisy line.

We were on PLDT DSL from 2001 to 2018. Been to this situation and it's very frustrating. I hope maayos yung sayo or mapalitan ng fiber.

Good luck!

[BratPAQ]

I'd suggest papalitan yung modem para 1 less to isolate, if nag recur then hi chance palabas na problem. Walang proper loop tester mga technician they rely on continuity tester nung pang trace ng linya which is limited to full short/open test. Common causes ng erroneous/intermittent line are high loss/loop/ hi-resistance, 1-side open, grounded/corroded. Kung papayag sila palitan narin yung line.

You mentioned load balancer, possible point-of-failure din may issue sa negotiation ng ethernet baka half-duplex na dedetect kahit nka full or auto yung router. Eto ba sir gamit mo UN/PW for the fiberhome modem? username: admin / password: 3UJUh2VemEfUtesEchEC2d2e

Gumana nga sir. Pero hindi ko alam yan pala password. Haha, now I'm seeing more options inside the router.

Its been 2 days at wala pa disconnection. Nag restart lang ako dahil 1 mbps na lang.

Thanks for the help.

PS, sir nakita ko nga, dahil sa bigay mo password, sa Globe naka auto yung duplex then sa load balancing naka auto din pero half duplex. Ni set ko pareho sa full at 100m.

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[misseksaherada]

Yup, kaya bagsak signal-to-noise ratio (SNR) mo. Another way to put it, mataas yung noise floor.

Check all your connections from the modem going back to the utility box.

I used to have a cordless phone so bitbit ko yun at pinakikinggan ko kung nagbabago yung noise kapag ginagalaw ko mga connections. That way, kung sa wiring mo yung problem, pwede mo pang maayos on your own.

But if the problem is beyond the utility box, kailangan telco na tiitingin.

To summarize, you have two problems... faulty DSL filter and a noisy line.

We were on PLDT DSL from 2001 to 2018. Been to this situation and it's very frustrating. I hope maayos yung sayo or mapalitan ng fiber.

Good luck!

Nakapag submit na ako ng application sa PLDT for fiber plan.
Yung sa Globe ayaw ko na mag follow up.. Meron daw scheduled Tech visit this week, if matuloy banggitin ko po yung mga details na binigay nyo.. Thank you po ulit.
Nanghihinayang talaga ako sa Globe gamit na gamit kasi namin yung landline na unli call sa Globe.

[12vdc]

Gumana nga sir. Pero hindi ko alam yan pala password. Haha, now I'm seeing more options inside the router.

Its been 2 days at wala pa disconnection. Nag restart lang ako dahil 1 mbps na lang.

Thanks for the help.

PS, sir nakita ko nga, dahil sa bigay mo password, sa Globe naka auto yung duplex then sa load balancing naka auto din pero half duplex. Ni set ko pareho sa full at 100m.

Sent from my Mi 9T Pro using Tapatalk

Good to know bro, may duplex mismatch pala. Howabout the line performance may CRC line errors? Possible din yung random/intermittent downtime hindi nadedetect dahil sa load balancing.

[12vdc]

Nakapag submit na ako ng application sa PLDT for fiber plan.
Yung sa Globe ayaw ko na mag follow up.. Meron daw scheduled Tech visit this week, if matuloy banggitin ko po yung mga details na binigay nyo.. Thank you po ulit.
Nanghihinayang talaga ako sa Globe gamit na gamit kasi namin yung landline na unli call sa Globe.

May Duo parin yata to covert to mobile landline.

Hindi priority ni Globe ang FTTH, baka maunahan pa ni Ditto at DICT sa roll-out ng fiber. Iyong plans nila for fiber 20mb P1.6k, talong-talo ni PLDT at Converge. Naging complacent si Globe nag concentrate sa wireless 4G 5G, dapat sinabay nila sa FTTH. Napagiwanan na yung copper VDSL at LTE nila parang Skycable hangang ngayon coaxial parin, and ang deployment sa NCR pa lang yata. Iyong dalawang telco kahit saang probinsya yata merona deployment ng FTTH.

[BratPAQ]

Good to know bro, may duplex mismatch pala. Howabout the line performance may CRC line errors? Possible din yung random/intermittent downtime hindi nadedetect dahil sa load balancing.

The came and just connected to my globe router and used speediest. Since it's shows my subscribed speed eh pinasa nya ang sisi mismo sa Globe. Madami daw Globe sa area namin may problem. Ok naman daw ang linya. Nsa Globe na daw problem. I doubt he even checked the line. Nag speed test lang sya. Anyway, it seems stable naman globe ko ngayon. Yun nga lang may mga time na it slows down to 1 mbps and I had to restart to go back to 20 mbps.

About the CRC error, I honestly don't know where to see it. I looked at the logs and the only thing I noticed is a lot of "unable to compete PPPoE discovery" followed by "timeout waiting for PADO packets". But the log was 2 days ago.

And yes, hindi masyado pansin ang down ng Globe dahil sa pldt. Pag napansin ko disconnected ang Globe restart lang at sinasalo ng pldt. Nung nawala pldt eh ang sakit sa ulo ng Globe.

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[misseksaherada]

May Duo parin yata to covert to mobile landline.

Hindi priority ni Globe ang FTTH, baka maunahan pa ni Ditto at DICT sa roll-out ng fiber. Iyong plans nila for fiber 20mb P1.6k, talong-talo ni PLDT at Converge. Naging complacent si Globe nag concentrate sa wireless 4G 5G, dapat sinabay nila sa FTTH. Napagiwanan na yung copper VDSL at LTE nila parang Skycable hangang ngayon coaxial parin, and ang deployment sa NCR pa lang yata. Iyong dalawang telco kahit saang probinsya yata merona deployment ng FTTH.

Nag compare nga ako ng plans ulit kahapon.. mahal talaga yung Globe hindi naka unli kahit yung 1699 nila.. Sa PLDT kahit yung 1299 unli fiber plan na.
Ituloy ko na lang itong sa PLDT kahit 36 months lock-in period, sana lang mag install na sila soon para sakto sa cut off ng Globe ko para malinis kapag papa-close ko na Account.
Buti nga nag stable na internet ko kahit na 5Mbps lang talaga abot niya.. Nakaka stream naman ako ng HD na walang buffer.. Kaya ko pa tiisin, may mga online activities lang like Kahoot games na di kaya connection ko while ongoing ang webex meeting.. Delayed lumalabas ang choices di tuloy ako maka enjoy.. Pero so far video calls no problem naman. Di ako makapaniwala kaya ng 5Mbps hehehe [emoji16]

[yubby24]

Nagtext sakin today yung Globe. Dahil loyal subscriber daw ako, in-upgrade nila ang speed ko for free. From 10mbps 15mbps na daw. Nagspeed test ako at tama nga.

[misseksaherada]

Nagtext sakin today yung Globe. Dahil loyal subscriber daw ako, in-upgrade nila ang speed ko for free. From 10mbps 15mbps na daw. Nagspeed test ako at tama nga.

whoah!!! Sir Yubby, oks lang malaman saang area ka and ilang years na subscription nyo? Or baka naman VIP po kasi kayo.. Inggit ako!! Hahaha
Kanina lang may appointment ako for call pina follow up ko yung application ko for Globe Fiber Plan 1699.. Kasi naman naka-receive ako message sa PLDT na parang hindi ako makakabitan ng Fiber, saklap nga wala ako choice.. Gusto ko lang naman maayos lang yung internet and landline issue ko, para matapos na isipin ko.. [emoji58]

[12vdc]

^Install ka GlobeOne app then doon ka file ng complaint or service upgrade. May chat feature din if you can't e-mail talk2globe(talk*globe.com.ph)

[yubby24]

whoah!!! Sir Yubby, oks lang malaman saang area ka and ilang years na subscription nyo? Or baka naman VIP po kasi kayo.. Inggit ako!! Hahaha

Di ko nga alam pano sinukat ni Globe yung loyalty na sinasabi nya kasi 1 year and 7 months pa lang yung plan ko sa kanila. 2nd upgrade na nila ito actually. Nag-apply kasi ako noon 5mbps pa lang ang advertised speed nila. Tapos parang mga April o May yata this year naging 10mpbs tapos this week naging 15 na.

Taga-Pinagbuhatan, Pasig po ako. Regular subscriber lang ako hindi VIP hehe.