Globe Internet Service and DSL Sucks!

[misseksaherada]

I can think of three things:

1. How many devices do you have on your network?
2. Do you hear modem-like sounds when using your telephone? You shouldn't be.
3. Press any number (to kill the dial tone) and listen carefully for any noise. You should only hear absolute silence. If you hear static and/or humming noises, that will definitely interfere with the DSL signaling.

Sa case ko...
5-7 devices (if unstable I disconnect other devices)
ang weird actually nung nangyayari sa telephone namin, para syang dial-up. Kapag iaangat ko ang phone mawawala ang internet. Mamatay light indicators sa modem. At kapag tatawagan ko yung landline same thing ang nangyayari. Sinubukan ko idisconnect ang wire ng phone then tinawagan ko landline, same thing once na mag ring mawawala internet.
And yes ang daming noise kapag mag press ako ng number kahit yung default sound lang kapag iniangat ko phonr, ang daming noise. Yung tunog nya parang kumukonek sa space alien. hahaha [emoji23][emoji89]

[12vdc]

^sounds like a splitter or telephone handset problem. The function of splitter is to isolate the low voice frequency from modem frequency kaya abnormal yung may modem-tone not unless the modem is baseband which in these days of ADSL technology mga V dot discreet multi-tone na ang encoding kya wlakana maririnig sa line. Yung dial-tone ng handset may battery voltage for the ringer kaya minsan kung grounded o nabasa linya na pickup din yung noise.

Theoretically the maximum limit of copper is 15mb, it gets lower depending on line quality and distance. Kaya kung madumi linya, bagal connection or worse bibitaw yung modem.

[oj88]

Sa case ko...
5-7 devices (if unstable I disconnect other devices)
ang weird actually nung nangyayari sa telephone namin, para syang dial-up. Kapag iaangat ko ang phone mawawala ang internet. Mamatay light indicators sa modem. At kapag tatawagan ko yung landline same thing ang nangyayari. Sinubukan ko idisconnect ang wire ng phone then tinawagan ko landline, same thing once na mag ring mawawala internet.
And yes ang daming noise kapag mag press ako ng number kahit yung default sound lang kapag iniangat ko phonr, ang daming noise. Yung tunog nya parang kumukonek sa space alien. hahaha [emoji23][emoji89]

Two things may be happening...

1. If your broadband connection goes out when you use the phone, your filter is defective, missing, or mis-wired. You can have the telco replace it or you can buy one from Ace, Handyman, etc. for immediate gratification.
2. Your line may be noisy due to interference, loose connection, etc. Sometime, rain will have an effect as water is conductive.

If you hear something like the following, it means that your DSL and voice signals are interfering with each other due to a faulty or missing DSL filter... or even if you mis-wired the filter.

The 2nd half of this video demonstrates what DSL sounds like while connected and you abruptly lifted the phone (audio taken from a dial-up modem as they have similar audio signatures, only DSL has a higher pitch).


If you hear the following, your line is dirty.

[misseksaherada]

Two things may be happening...

1. If your broadband connection goes out when you use the phone, your filter is defective, missing, or mis-wired. You can have the telco replace it or you can buy one from Ace, Handyman, etc. for immediate gratification.
2. Your line may be noisy due to interference, loose connection, etc. Sometime, rain will have an effect as water is conductive.

If you hear something like the following, it means that your DSL and voice signals are interfering with each other due to a faulty or missing DSL filter... or even if you mis-wired the filter.

The 2nd half of this video demonstrates what DSL sounds like while connected and you abruptly lifted the phone (audio taken from a dial-up modem as they have similar audio signatures, only DSL has a higher pitch).


If you hear the following, your line is dirty.

Thank you Sir oj88!! Yung sa video start 0:17 yun po exact sound kapag ini-angat phone at kahit mag dial ako number.

[BratPAQ]

I can think of three things:

1. Most consumer-grade routers including those provided by the telco, may not have the horsepower and resources to handle all your devices. How many devices do you have on your network?
2. Check or replace the DSL filter. Do you hear modem-like sounds when using your telephone? You shouldn't be. Oftentimes, a power surge from a nearby lightning strike could could kill these filters.
3. Remove everything from the telco line and just connect your phone. Press any number (to kill the dial tone) and listen carefully for any noise. You should only hear absolute silence. If you hear static and/or humming noises, that will definitely interfere with the DSL signaling.

I have my own wifi router dun naka connect lahat ng device, then pass to load balancing router then globe.

Yung DSL filter naman sana isa yan sa palitan ng tech bukas, scheduled sila pumunta, sana dumating. Although I don't know kung may DSL filter ang Globe namin. Sa router modem kasi naka connect yung landline at sa software ng Globe dalawa connection nga, isang internet at isang voip.

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[kisshmet]

^ping response from windows command prompt isnt as robust as with unix, linux or android

Try to install a terminal app from your android phone then run "ping 8.8.8.8"

Watch out for the "icmp_seq=number", the number should be incremental. If it's not, then there are lost packets in your connection

Another thing to observe is the "time=something", where something is the time it took for the packet sent from your device to get back or the round trip time

You can also compare the "time=something" from "ping 8.8.8.8" with "ping <router ip address>". The time with the router should always be less or faster than with 8.8.8.8 (Google domain name server)

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[papi smith]

Wtf?! 1yr 7mos may upgrade? I think they don't want you to shift when your lock in expires in 2 years. Ako 7+ years, nada.

[yubby24]

Wtf?! 1yr 7mos may upgrade? I think they don't want you to shift when your lock in expires in 2 years. Ako 7+ years, nada.

Di ko talaga alam sa kanila. Pero, it's still free kaya no problem. Hehe. Okay pa naman si wife sa online classes nya. Wala akong naririnig na reklamo kahit nanonod pa ng 1080p youtube videos yung anak ko.

[JohnM]

Nung nag offer sila ng upgrade from 1599 15mbps 500gb cap to 1899 25mbps unli a few months before my contract expired sinigurado ko talaga na walang lock in before agreeing. Been a subscriber since 2014.

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[BratPAQ]

I "reset to default" my globe router now it cannot connect to the internet. [emoji23] Mahirap masyado paki alamero ng bagay na hindi ko alam. Malay ko bang hindi gumagana default settings ng router. [emoji23]

Now ilang days pa bago maka punta technician

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[mokong22]

I "reset to default" my globe router now it cannot connect to the internet. [emoji23] Mahirap masyado paki alamero ng bagay na hindi ko alam. Malay ko bang hindi gumagana default settings ng router. [emoji23]

Now ilang days pa bago maka punta technician

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How did you reset, sa settings ba or sa maliit na hidden button? I did tried hard reset many times my globe modem hindi naman nag ka problem

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[BratPAQ]

How did you reset, sa settings ba or sa maliit na hidden button? I did tried hard reset many times my globe modem hindi naman nag ka problem

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Sa settings. Then sa hidden button sa likod. Ano model ng modem router mo ng Globe? Pano ka nag reset?

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[mokong22]

Sa settings. Then sa hidden button sa likod. Ano model ng modem router mo ng Globe? Pano ka nag reset?

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ZLT P21 sakin, sa hidden button ako nag rereset ok naman, Yung mga na openline modem mawawala openline nya pag nag reset ka sa modem, bumabalik syat sa factory default settings, ano ba modem mo?

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[BratPAQ]

ZLT P21 sakin, sa hidden button ako nag rereset ok naman, Yung mga na openline modem mawawala openline nya pag nag reset ka sa modem, bumabalik syat sa factory default settings, ano ba modem mo?

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Hg180 vdsl2, PPPoE kasi sya eh, may user name at password. Nakuha ko naman sa net yung password kasi yung account number lang, naka connect naman sya sa Globe pero walang internet, hindi ko alam kung ano pa kulang sa settings. Wala rin phone kasi nasa router din settings ng voip.

Naalala ko nung kinabjt pldt namin at planet fiber eh nilagay lang yung modem router at wala na binago sa settings. Etong Globe may binago pa sila.

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[yubby24]

I "reset to default" my globe router now it cannot connect to the internet. [emoji23] Mahirap masyado paki alamero ng bagay na hindi ko alam. Malay ko bang hindi gumagana default settings ng router. [emoji23]

Now ilang days pa bago maka punta technician

Sent from my Mi 9T Pro using Tapatalk

Taga-saan ka sir? Ako kakapaschedule ko lang ng tech visit nung Monday, kahapon lang andito na sila. Kaso wala rin nagawa sa high ping ng wifi users ko.

[BratPAQ]

Taga-saan ka sir? Ako kakapaschedule ko lang ng tech visit nung Monday, kahapon lang andito na sila. Kaso wala rin nagawa sa high ping ng wifi users ko.

Bacoor. Sabi sa Globe messenger sa Friday pa darating. Pero minsan maaga sila ng isang araw kung dumating.

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[misseksaherada]

Yey!!! Na-upgrade na ako sa Globe Fiber Plan!! Bakit kaya ganun upload speed ng Globe? Pero ok lang wala naman issue basta working na!!
Grabe 1 week ako na less than 1Mbps ang speed. Buti na lang sakto sa Oncall Weekend work ko bukas.. Di na uubra ang less than 1Mbps sa ibang tools na gamit namin..

[shadow]

Yey!!! Na-upgrade na ako sa Globe Fiber Plan!! Bakit kaya ganun upload speed ng Globe? Pero ok lang wala naman issue basta working na!!
Grabe 1 week ako na less than 1Mbps ang speed. Buti na lang sakto sa Oncall Weekend work ko bukas.. Di na uubra ang less than 1Mbps sa ibang tools na gamit namin..

Bakit ganyan ang layo ng upload sa download!?


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[sirkosero]

Bakit ganyan ang layo ng upload sa download!?


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Ganyan talaga ang globe. Ang sagot ng CS nila download speed kasi ang priority nila at advertised nila, not upload.

Mine is 50mbps download. Barely 10mbps upload

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[Walter]

Fiber optic lines usually have equal download and upload ... strange why the upload would be slower ... it's a fiber optic line ... it not like they can make the download line "bigger" than the upload line ...