Globe Internet Service and DSL Sucks!

[12vdc]

^ You can easily replace modem even with CDRking if you know the ATM settings(VPI.VCI) for Globe i think its 0.35. You also need to know the login parameters if its using PPPoE.

[12vdc]

Kelan ka last ngpunta sir? Kasi sa SM AUra na globe nag assist sila regarding sa landline ko na barred at walang bill na dumadating. Sa MOA sa guard pa lang sabi di daw sila nag aassist nun.

Matagal na sir but with a corpo leased line account. IDK now, AFAIK puro Telephone bundled ang DSL so dapat pwede..

[GlobeSucks]

Hi guys. i was also tricked by that fraudulent Globe DSL. i am a Globe subscriber for 5 years now. ended my 1mbps contract, then i had my 2mbps contract for 4 years upgraded to 3mbps with landline 1299 per month. before any contract or upgrade of your account they will not tell you that you will actually only get a maximum of 2.5mbps and a 60% passing rate which they did not included in their contracts. so effectively i got a 500kbps upgrade for the full price im paying. my problem is that im in a new 1yr lock in period and if i terminate my account they are threatening to charge me 5,000 pesos termination fee. this is how they treat loyal subscribers. is there any way i can fight this termination fee legally or through customer rights agencies ? i think its time we fight Globe, PLDT, Bayantel, Smart etc. these companies are charging us filipinos way more money than what we get compared to the rest of the world. maybe its time we encourage foreign companies to expand their companies to the philippines and offer us a better deal. i cant wait for that day when Globe will finally realize they should have been fair to their subscribers.

[asb75]

Hi guys. i was also tricked by that fraudulent Globe DSL. i am a Globe subscriber for 5 years now. ended my 1mbps contract, then i had my 2mbps contract for 4 years upgraded to 3mbps with landline 1299 per month. before any contract or upgrade of your account they will not tell you that you will actually only get a maximum of 2.5mbps and a 60% passing rate which they did not included in their contracts. so effectively i got a 500kbps upgrade for the full price im paying. my problem is that im in a new 1yr lock in period and if i terminate my account they are threatening to charge me 5,000 pesos termination fee. this is how they treat loyal subscribers. is there any way i can fight this termination fee legally or through customer rights agencies ? i think its time we fight Globe, PLDT, Bayantel, Smart etc. these companies are charging us filipinos way more money than what we get compared to the rest of the world. maybe its time we encourage foreign companies to expand their companies to the philippines and offer us a better deal. i cant wait for that day when Globe will finally realize they should have been fair to their subscribers.

I feel your frustration sir, Ako nga naainis din ako sa internet namin sa pilipinas sobrang bagal at mahal ang bayad. Sobrang bagal pa. Dito kasi sa ibang bansa nang minomonopolize nang 3 telecom companies ang internet. May isang bagong company pumasok at sinabi sa customer kaya nilang magprovide nang 1Gbps internet service. Hayun 70% nang customer lumipat sa kanila. Kaya nga hindi na ako nagpakabit nang cable tv dahil nakakapanood na ako nang movies at series sa veetle. Sana may mangyari ganyan diyaan sa pilipinas.

[1D4LV]

i share your frustration with Globe DSL too.

i had mine upgraded from 3 mbps to 5 mbps using their promo which is 1,599/mo. During the upgrade process, the customer service representative told me that I have to settle muna yung outstanding bill ko which is 1,599. tapos nun, what i did not notice is that the payment was made on a different account number (kapangalan ko yung subscriber). so parang lumalabas hindi ako nagbayad and nakalibre yung subscriber na yun.

so na upgrade yung connection namin... but the problem is Globe is calling me on the non-payment daw, so when i checked the receipt, sa ibang account number nga. i had it reported to Globe's Customer Service face-to-face (hindi sa phone ha) explaining the discrepancy. they promised to fix the boo-boo.

after three months, Globe is still calling me on some outstanding account. Told them I had it fixed with their ATC office already. So para makasigurado, I again visited the ATC office kung saan ko ni-report yung discrepancy. Until I discovered na hindi pa pala nagagawaan ng aksyon yung report ko (imagine after 3 months, hindi pa din naaayos?)

Up to now..... I am waiting for the fixing of this account. Nag aantay din ako ng feedback sa Globe on the fixing.... And nagaantay din ako ng tawag na naniningil sila.

Different naman yung account ko sa cellphone..... Pag na crecredit yung bayad, two months behind. So my existing billing always reflect na may kulang pa ako whereas I pay it on time every month. So ang dami kong hawak na papeles na proof of payment.

Iba pa ang issue sa connectivity.... Masyado ng mahaba.....

So it came to a pass where I was really frustrated on this..... Disconnected my line and applied for another PP line with Smart. Sa Smart kasi, wala akong nagiging problema sa billing (I own a personal PP line) and wala akong nagiging problem sa connectivity.

[_Qwerty_]

my previous plan with them was 2mb for 1295.00.. then they called me na they will make it 3mb for 1299.00 (additional 4 pesos a month).. ok naman connection pero pansin ko pag peak hour.. malimit nag dro drop yung connection nag pupula yung modem..

mas malaki problema ko don sa mobile ko from globe.. nagpalit ako nang combo.. kasi yung dating GoSurf nila eh 100 pv points for 50mb.. eh yung ngayon 100 pv points for 100mb.. so pinapalitan ko.. ang nangyari nilagyan ako nang unliBB (for blackberry) eh hindi naman blackberry yung phone ko.. 2 months na ngayon di pa nababago..

[Syuryuken]

baka yung naibigay sa inyong modem yung na hack pa. wag ng tangkilikin ang globe

[BratPAQ]

I'd like to resurrect this thread instead of creating a new thread.

Globe sent me this and kudos to them from being proactive. A few months ago they also sent a message saying that they have fixed my connection. Both time I didn't report it. Kusa sila. But the problem isn't resolved.

The problem is intermittent. My Globe will lose connection 4 to 5 times a day. It won't reconnect unless you reboot it or turn it off and on, then it will connect in 3 to 15 minutes.

Yes, this is the 2nd time Globe detected the problem on their own and tried to fix it. But since it's intermittent when technicians visit us tatanung lang Kung may internet na kami, of course meron since reboot lang kailangan. I can't ask them to stay at my home for hours just to monitor the internet.

My 1st suspect is the router, why it isn't trying to reconnect whenever it loses connection? Tapos restart lang connected agad. My 2nd suspect is in their system. 3rd is the cable line, baka may disconnect pag humangin.

Any technical people here who can help? My Globe router is HG180. I'm thinking of asking/buying a new modem router from Globe. Pero baka hindi naman modem ang problem.

Sent from my Mi 9T Pro using Tapatalk

[Tha_Mann]

I'd like to resurrect this thread instead of creating a new thread.

Globe sent me this and kudos to them from being proactive. A few months ago they also sent a message saying that they have fixed my connection. Both time I didn't report it. Kusa sila. But the problem isn't resolved.

The problem is intermittent. My Globe will lose connection 4 to 5 times a day. It won't reconnect unless you reboot it or turn it off and on, then it will connect in 3 to 15 minutes.

Yes, this is the 2nd time Globe detected the problem on their own and tried to fix it. But since it's intermittent when technicians visit us tatanung lang Kung may internet na kami, of course meron since reboot lang kailangan. I can't ask them to stay at my home for hours just to monitor the internet.

My 1st suspect is the router, why it isn't trying to reconnect whenever it loses connection? Tapos restart lang connected agad. My 2nd suspect is in their system. 3rd is the cable line, baka may disconnect pag humangin.

Any technical people here who can help? My Globe router is HG180. I'm thinking of asking/buying a new modem router from Globe. Pero baka hindi naman modem ang problem.

Sent from my Mi 9T Pro using Tapatalk

the last time we had an intermittent connection problem, 2 yrs ago yata, Globe replaced our modem free of charge. You don't need to buy it from them. The next time the technician will visit your place, ask them to replace the modem and observe it for a few days. also, you can ask them to check the cable connection from the post going to your house, sometimes may kamot na yung mga cable that may cause problems din.

[StockEngine]

I'd like to resurrect this thread instead of creating a new thread.

Globe sent me this and kudos to them from being proactive. A few months ago they also sent a message saying that they have fixed my connection. Both time I didn't report it. Kusa sila. But the problem isn't resolved.

The problem is intermittent. My Globe will lose connection 4 to 5 times a day. It won't reconnect unless you reboot it or turn it off and on, then it will connect in 3 to 15 minutes.

Yes, this is the 2nd time Globe detected the problem on their own and tried to fix it. But since it's intermittent when technicians visit us tatanung lang Kung may internet na kami, of course meron since reboot lang kailangan. I can't ask them to stay at my home for hours just to monitor the internet.

My 1st suspect is the router, why it isn't trying to reconnect whenever it loses connection? Tapos restart lang connected agad. My 2nd suspect is in their system. 3rd is the cable line, baka may disconnect pag humangin.

Any technical people here who can help? My Globe router is HG180. I'm thinking of asking/buying a new modem router from Globe. Pero baka hindi naman modem ang problem.

Sent from my Mi 9T Pro using Tapatalk

Have the router replaced if restarting works..

[xwangbu]

so nakakaconnect ka pa din sa wlan but no "internet" access?
you can check the modem network status sa router admin interface.

else, baka me tumitira lang ng wifi router mo...doing some deauth attacks.

[12vdc]

If you have access at the modem, check line performance if SNR is low(below 10dB) and attenuation (higher than 10dB), and if line errors are incrementing. If there are such issues in the line, there is a high probability of a line problem causing intermittency and modem hang-up(fix the line issue before proceeding with modem replacement). You can always request for modem replacement free of charge, as long as damage is not caused by negligence, just state in your report that the modem is intermittent and link normalizes everytime its re-booted. Insist replacement for isolation purposes and always ask for the reference number.

Possible din DDNS attack pero mostly dynamic ang WAN you could always renew the iP. Worst is network problem or the VDSL port or a bad route, but based on the initial description of isolation mukhang modem or line problem.

[BratPAQ]

If you have access at the modem, check line performance if SNR is low(below 10dB) and attenuation (higher than 10dB), and if line errors are incrementing. If there are such issues in the line, there is a high probability of a line problem causing intermittency and modem hang-up(fix the line issue before proceeding with modem replacement). You can always request for modem replacement free of charge, as long as damage is not caused by negligence, just state in your report that the modem is intermittent and link normalizes everytime its re-booted. Insist replacement for isolation purposes and always ask for the reference number.

Possible din DDNS attack pero mostly dynamic ang WAN you could always renew the iP. Worst is network problem or the VDSL port or a bad route, but based on the initial description of isolation mukhang modem or line problem.

Sir, saan dito yung SNR and 2 yung attenuation eh. Also this is in working state. Should wait for it to get disconnected before reading it again?

Sent from my Mi 9T Pro using Tapatalk

[12vdc]

Parang line problem nga, mababa SNR mo while mataas attenuation. Dapat kasi wag tataas yung attenuation above SNR.

Try mo sir check yung xDSL line performance makikita dun yung errored seconds, unavailable secs, line errors CRC errors, etc. Kung incrementing yun ibig sabihin line problem or minsan naghihingalo na yung modem and port need na palitan. Bungi-bungi ba ang ping test mo at mataas(3digits) latency kahitsa gateway point-to-point ping test? Check mo sa WAN status DHCP kung ano yung pt2pt iP for the ping or mag traceroute na lang to check next hop gateway.

Kung hindi makita yung line performance baka pwede itanong sa cs, nakikita nila sa katapat na modem/DSLAM yan. May modems/CPE kasi na locked yung admin mode secret yung pW.

[BratPAQ]

Parang line problem nga, mababa SNR mo while mataas attenuation. Dapat kasi wag tataas yung attenuation above SNR.

Try mo sir check yung xDSL line performance makikita dun yung errored seconds, unavailable secs, line errors CRC errors, etc. Kung incrementing yun ibig sabihin line problem or minsan naghihingalo na yung modem and port need na palitan. Bungi-bungi ba ang ping test mo at mataas(3digits) latency kahitsa gateway point-to-point ping test? Check mo sa WAN status DHCP kung ano yung pt2pt iP for the ping or mag traceroute na lang to check next hop gateway.

Kung hindi makita yung line performance baka pwede itanong sa cs, nakikita nila sa katapat na modem/DSLAM yan. May modems/CPE kasi na locked yung admin mode secret yung pW.

Di ko makita xdsl line performance. Yung trace route at ping nang nakita ko. Tama na ginawa ko?

Sent from my Mi 9T Pro using Tapatalk

[12vdc]

VPN ba bro connection mo? the WAN is using private iP so either nka VPN or VLAN trunk sa carrier. Try mo traceroute outside modem GUI, sa DOS shell/ command prompt mo run yung trcert and ping to include the WAN/LAN NAT on the hops. Locked nga siguro yang Huawei modem to restrict tweaking by subscriber.

You--WiFi--CPE/modem--DSLAM--Aggregator Network--PE router--Intrnet

Try mo lang ping kahit google.com -t or DNS 8.8.8.8

[BratPAQ]

VPN ba bro connection mo? the WAN is using private iP so either nka VPN or VLAN trunk sa carrier. Try mo traceroute outside modem GUI, sa DOS shell/ command prompt mo run yung trcert and ping to include the WAN/LAN NAT on the hops. Locked nga siguro yang Huawei modem to restrict tweaking by subscriber.

You--WiFi--CPE/modem--DSLAM--Aggregator Network--PE router--Intrnet

Try mo lang ping kahit google.com -t or DNS 8.8.8.8

Wala ako vpn. Sa android lang vpn front-end for ad blocking pero sa router wala. Eto yung ping mukhang may mataas. Line problem na to or router?

Sent from my Mi 9T Pro using Tapatalk

[misseksaherada]

ganyan din original issue ko.. pinalitan na nila router ko at nagpalit na din ng wires simula sub-box hanggang bahay (free charge). Nag ok lang ng 1-2 weeks tapos bumalik yung issue.. Nung bumalik Globe Tech nawala landline, bumaba speed lalo na upload.. di na nila maayos sa main box, gawa ng "permit issue" ayaw sila papasukin sa area ng main box.
Game over na sa area ko, saklap.

[papi smith]

I had this problem several years ago, like Ms Eks, I had everything replaced, yup pati ung wire, yet it persisted for 6 months, then it was magically fixed. I suspect their service really had a problem during this time. I had not way to confirm, all my close neighbors were all PLDT.

Despite this, I remained with them not because I was loyal, but because PLDT did not act on my application, they just called to confirm and that was it. So, I stayed with Globe for the next 7 years till we left our house.

[oj88]

I can think of three things:

1. Most consumer-grade routers including those provided by the telco, may not have the horsepower and resources to handle all your devices. How many devices do you have on your network?
2. Check or replace the DSL filter. Do you hear modem-like sounds when using your telephone? You shouldn't be. Oftentimes, a power surge from a nearby lightning strike could could kill these filters.
3. Remove everything from the telco line and just connect your phone. Press any number (to kill the dial tone) and listen carefully for any noise. You should only hear absolute silence. If you hear static and/or humming noises, that will definitely interfere with the DSL signaling.