Globe Internet Service and DSL Sucks!

[1D4LV]

i share your frustration with Globe DSL too.

i had mine upgraded from 3 mbps to 5 mbps using their promo which is 1,599/mo. During the upgrade process, the customer service representative told me that I have to settle muna yung outstanding bill ko which is 1,599. tapos nun, what i did not notice is that the payment was made on a different account number (kapangalan ko yung subscriber). so parang lumalabas hindi ako nagbayad and nakalibre yung subscriber na yun.

so na upgrade yung connection namin... but the problem is Globe is calling me on the non-payment daw, so when i checked the receipt, sa ibang account number nga. i had it reported to Globe's Customer Service face-to-face (hindi sa phone ha) explaining the discrepancy. they promised to fix the boo-boo.

after three months, Globe is still calling me on some outstanding account. Told them I had it fixed with their ATC office already. So para makasigurado, I again visited the ATC office kung saan ko ni-report yung discrepancy. Until I discovered na hindi pa pala nagagawaan ng aksyon yung report ko (imagine after 3 months, hindi pa din naaayos?)

Up to now..... I am waiting for the fixing of this account. Nag aantay din ako ng feedback sa Globe on the fixing.... And nagaantay din ako ng tawag na naniningil sila.

Different naman yung account ko sa cellphone..... Pag na crecredit yung bayad, two months behind. So my existing billing always reflect na may kulang pa ako whereas I pay it on time every month. So ang dami kong hawak na papeles na proof of payment.

Iba pa ang issue sa connectivity.... Masyado ng mahaba.....

So it came to a pass where I was really frustrated on this..... Disconnected my line and applied for another PP line with Smart. Sa Smart kasi, wala akong nagiging problema sa billing (I own a personal PP line) and wala akong nagiging problem sa connectivity.