Good pm again sirs, I inquired about the MAF sensor/ check engine light a few pages back of this thread. And finally, I convinced my dad to finally go to the casa and hook the patrol up with the CONSULT-II.
Here is our tale...
Backgrounder:
We reside in Quezon province, in the near vicinity of Villa Escudero…
The unit is a 2001 Nissan Patrol 3.0 M/T…
Date: March 07, 2007
Total Expense: P 16,000++
We went to Nissan Southwoods, Lipa City, to have engine checked since there is a problem with the check engine light, it turns on when 3500rpm is reached and loss of torque is experienced. The service/maintenance area of Nissan Southwoods is operated by Rapide. So we went on to replace all the filters and the oil, and have the hoses of the turbo system check, so as to detect leaks, the service advisor “found” a leak and said that the cause of the grime below the intercooler is a busted/bulging hose connector (5K Pesos), they told us that cleaning the intercooler and replacing and tightening the hoses of the turbo system would do the trick, luckily the light went out, we went home thinking that our check engine light problem was solved… but after a day of driving, it went back this time the light goes on immediately after turning on the ignition.
Date: March 09, 2007
We returned the unit to Nissan Southwoods Lipa to have the unit check…again… After 30 mins of tinkering and re-cleaning… they finally gave up and said the sensors are the culprit, they also told us that we must bring the unit to their main branch, Nissan Southwoods in Carmona, since the diagnosis tool (CONSULT-II) that would point out the busted sensor is located there.
Date: March 12, 2007
The first thing I did when I woke up was to call up Nissan Southwoods in Carmona to inquire the price and availability of the MAF sensor (since I was advised by fellow tsikoteers and really believe that this the culprit why the check engine light turns on), a sales staff answered the phone and told me that yes they have the MAF sensor and it costs P8,760. I also asked if the CONSULT-II is in their possession, since I was told that all Nissan dealers share the use of this gadget, they told me that it is with Westgate in Alabang, but they are willing to get it if I would be bringing our unit for diagnosis. I told them I would, and we will be there before lunch time.
We arrive in Carmona at about 11pm, CONSULT-II was hooked up with the Patrol w/c confirmed that the MAF sensor is busted, and should be replaced.
But here is another side of the story, our visit in Nissan Southwoods in Carmona produced disappointment, especially with my dad, after opening the bonnet, and seeing the condition of the engine, the mechanic quickly noted/advised that our unit should be sold immediately after we replaced the sensor, since there is already a leak in the turbo system (both snail and inter cooler), and it will definitely cause us headaches...to qoute him...(pagkakita palang sa engine)... "Tsk,tsk,tsk…Sir pagkapalit nyo nitong sensor, ibenta nyo na kasi, sabog na ang turbo!"---very "encouraging" remark coming from a "service advisor/mechanic"!!!(It's like going to a hospital and the doctor tells you that "we have to amputate your leg but you're gonna die anyway!)Tough luck!---They could at least gave us or suggested some options so that the problem with the turbo system be remedied... but they gave none and instead advised us to sell our Patrol. So, I ask them if the turbo can be repaired/cleaned, and they said "Ndi na sir yan marerepair… mahirap sir yan… sakit nalang ng ulo...(very vague answers coming from a nissan/rapide "mechanic"... I assumed rapide din yung mga tao sa Nissan Southwoods in Carmona, since all their service area both in San Pablo City and Lipa City are operated by rapide). With the comments and replies I got, I know there and then that I came to the wrong place and maybe they are not trained to service/repair turbo systems...
With my dad, discouraged and I, disappointed... since noone in the service area offered possible solutions with our turbo system (and keeps on whining about the flaws of our engine, and how big headache it would become, if we wouldn’t let go of the unit after the “temporary patch”). We still opted to replace the sensor, thinking that we will seek a turbo system speacialist and ask for a second opinion… To my surprise the service advisor told us that it would cost P31,000, for the whole assembly (I was beginning lose my temper by this time) I told him that only the sensor is to be replaced, and we don’t need the whole assembly, surprised by my answer, he went on to reason out that “ dati kasi sir nung nag palit kami, sira na rin yung assembly kaya ganun din ang binigay kong price sa inyo, check ko sir kung magkano yung sensor…sabay alis.” (sira yung assembly eh plastic top intake cover yun, pano masisira agad-agad yun, …by this time 4 mechanics are looking at the engine and still goes on with their “discouraging remarks”) After 10 mins, the SA came back and told us that the sensor costs P8,800(may mark-up na 40 pesos, pang yosi siguro…

) but unfortunately they have none on stock!!! HA??!!! I told him that before we went there, I called their parts department to check for availability of the sensor, and their staff replied the affirmative, and now they are telling me there is none on stock!!!! The SA looked shocked and told me, “Wait lang sir, check ko lang po…” and he never returned… It was his mechanic that told us that they have none on stock.
So I told my dad that we should leave because the people in that place is really getting into my nerves… but we cannot since we thought that we will be needing a gate pass to present to the guard, so we waited for almost 15mins, and I decided to walk around the service area. I found our “very accommodating” SA talking to another client(he also saw me by this time)… I waited, because I do not want to butt-in in their conversation, but after waiting for almost 10mins, I lost my temper…I told him…”Alis na kami, wala pala naman kayong stock…(still in a calm way)” He approached my dad and me and told us that if we want, he could order the sensor for us but we should give a down payment…(to hell with him!!!!) I said, I will just call you if ever we decided to order the sensor… we left…
No way! You will never receive a single peso from us again!!! After the treatment your people showed us… NEVER!!!
So, sirs, I may be wrong to doubt their diagnosis…
I may have been too sensitive to the frank/discouraging remarks of their mechanics…
I may be biased and still believes that our turbo system can be repaired…
but I guess we deserve better and shouldn’t be treated the way we were treated yesterday…
options to solve our problem should have been laid out and explained before us…
talk of customer service and customer satisfaction huh?…
So again, I would want to seek your advice… anyone of you know how would I go about our problem? May ma rerecommend po ba kayong speacilist for Nissan Patrol turbo system?
Thank you in advance sirs!!!
OT: Pde rin yata to sa GoonSquad...
