Big Bert's Thread [continued]

[crazy_boy]

my friend have bad experience also in Araneta branch. After washing his car. there are some stains in the glass, i guess di napunasan ng maayos. My friend ask someone to please punasan ng mabuti. They guy said to him magkano lang biniyad ninyo. With this remark he said can i talk to the owner he said his the owner. After that, my friend umalis na siya. Told me he will never go back there again. Mas ok pa daw diyan sa Otis mag wash MG yata ang name forgot ko na. Share ko lang po. Peace!!!

Is this the Hyundai Tucson?

Ito mejo disturbing yung ganito..

[Retz]

^

please explain this. bad impression yan sa customer. paano naging kulang sa bayad.

[reloaded_acer]

BOOM!

Tumpak!

Ngayon kilala na kung sino ang bastos o masasabi nating balasubas na business owner.

Kay hirap ba magpakumbaba?

Maaring naiisip ng BB may pangalan na sila at isa ka lang na customer na mawala ka man, Wala silang Pakialam!
"bakit ako mag paumanhin sayo?, e isa ka lang naman, hindi ka kawalan!"

Kita mo naman may sumagot pa na, "e yan lang binayad nyo" tapos un na pala un owner ang nagsabi pa. hindi ba kabalasubas un ganun?!

Kunsabagay professional detailers sila. Huwag natin asahan na professional sila sa pag trato ng kagandahang asal sa customer nila.

peace out braders!

Tama!

Ang yabang kasi ng iba jan. kala mo sila lang meron business na ganon. Customer ka lang naman hindi ka naman kawalan .

[BlackMagic]

Here is what happened with the Tucson:

He came in for a wash. The client informed the crew not to open the doors of his vehicle. So after the wash, i asked the supervisor, Paul to ask the owner to move the car to the drying area. The client asked: "Bakit?" The supervisor informed him: "sir para hindi matalsikan ng hinuhugasang kotse sa tabi ng kotse niyo." So the client moved the car to the drying area. Then i went inside the office. After drying the exterior of the car, Paul asked the client to open the doors so we can clean the inside of the car. After cleaning, the crew asked me to inspect the car. After inspecting it, I asked the supervisor to inform the client that the car was done. We then went inside the office. When the client went inside the car he got out again was berating the crew in a loud voice pointing out the thumb mark on his front windshield so I asked Paul to check what the commotion was about. The client then shouted to Paul, "Anong klaseng linis yan?" To which Paul answered, sir papupunasan natin yan walang problema. Pwede niyo naman sabihin ng maayos. Huwag naman yung sisigawan niyo nalang ng ganyan ang mga tao namin. Magkano lang binayad niyo sisigawan mo na agad yung mga tauhan sa maliit na mali. Tao lang. Eh mahirap talaga mapulido kung ayaw niyong pabuksan ang pinto ng kotse niyo." To which the client replied, "Andiyan ba may ari niyo. Kakausapin ko." The supervisor then said "Ako yung may ari." The client then left and the supervisor narrated to me what happened and I reprimanded the supervisor for his actions at the expense of lowering the morale of my crew.

[joemarski]

I just got back from a car wash -- not at Big Bert's. I arrived at Big Bert's Ortigas at 11:25 a.m. and I was told to come back at 1 p.m. because they were about to have lunch break. I was also told there were nine cars in line, although I didn't see that many cars.

I had two bottles of wine in my trunk for the boys but I guess I will have to give these to somebody else.

Wala talaga akong makitang hindi maganda dito sa post ni sir Pipefish.
it's as simple as "he came... he saw... he left..."
Meron lang nagbuhos ng gas sa maliit na ningas kaya nagliyab.
Oh well... I enjoyed the banatan ng posts... ang tindi ng English-an, hehehe.
Well. I do have a bottle of JWBlue beside me... before we call it a day, on the rocks, anyone?

[jdjoeydean]

Here is what happened with the Tucson:

He came in for a wash. The client informed the crew not to open the doors of his vehicle. So after the wash, i asked the supervisor, Paul to ask the owner to move the car to the drying area. The client asked: "Bakit?" The supervisor informed him: "sir para hindi matalsikan ng hinuhugasang kotse sa tabi ng kotse niyo." So the client moved the car to the drying area. Then i went inside the office. After drying the exterior of the car, Paul asked the client to open the doors so we can clean the inside of the car. After cleaning, the crew asked me to inspect the car. After inspecting it, I asked the supervisor to inform the client that the car was done. We then went inside the office. When the client went inside the car he got out again was berating the crew in a loud voice pointing out the thumb mark on his front windshield so I asked Paul to check what the commotion was about. The client then shouted to Paul, "Anong klaseng linis yan?" To which Paul answered, sir papupunasan natin yan walang problema. Pwede niyo naman sabihin ng maayos. Huwag naman yung sisigawan niyo nalang ng ganyan ang mga tao namin. Magkano lang binayad niyo sisigawan mo na agad yung mga tauhan sa maliit na mali. Tao lang. Eh mahirap talaga mapulido kung ayaw niyong pabuksan ang pinto ng kotse niyo." To which the client replied, "Andiyan ba may ari niyo. Kakausapin ko." The supervisor then said "Ako yung may ari." The client then left and the supervisor narrated to me what happened and I reprimanded the supervisor for his actions at the expense of lowering the morale of my crew.

Ic, thanks for the respond. I know my friend he will never never shout to anyone kahit sino man ( many will vouch for that, i can give reference but to my friend go signal). I have been a client since Mr. David "Theveed" pa. sa unang branch ninyo sa tabi ng Robinsdale formerly REDLINE RACING. Actually i recommend him to try it out. Regardless whether he shouted or not. For me, the supervisor is hiding SOMETHING when he assumed he is the OWNER.
I think sobra MALI when your guy said magkano lang binayad ninyo..... anyway to each his own.
I think its the owner perrogative not to clean inside. I know why he did not want to clean inside- because on that day he had with him very large amount of cash inside the car. Anyway thanks again sa respond. God Bless po.

[foresterx]

i see now, bawal pala mag reklamo sa BB since mag kano lang ang ibabayad mo pag nag pa carwash ka lang. i don't know the real story but based on BB's explanation commending his supervisor for handling the situation the way he did, i don't see any reason why an owner should be proud of that. BB for the sake of the reputation of your shop please stop explaining na lang kasi mali talaga yung pag handle mo ng mga customers mo. when people ask me where to get their car washed i only recommend 2 shops, big berts and hillsborough. i've been to big berts a few times only because they don't have a branch near me and i was satisfied with their work naman but now seeing how they treat customers i won't recommend them to anyone i know anymore. and they won't be able to touch any of my cars or my friends/families cars either since mag kano lang naman pala binabayad ko. saying "mag kano lang naman binayad mo" to a customer no matter how disrespectful he/she was is just wrong.

[bbpd-araneta]

i see now, bawal pala mag reklamo sa BB since mag kano lang ang ibabayad mo pag nag pa carwash ka lang. i don't know the real story but based on BB's explanation commending his supervisor for handling the situation the way he did, i don't see any reason why an owner should be proud of that. BB for the sake of the reputation of your shop please stop explaining na lang kasi mali talaga yung pag handle mo ng mga customers mo. when people ask me where to get their car washed i only recommend 2 shops, big berts and hillsborough. i've been to big berts a few times only because they don't have a branch near me and i was satisfied with their work naman but now seeing how they treat customers i won't recommend them to anyone i know anymore. and they won't be able to touch any of my cars or my friends/families cars either since mag kano lang naman pala binabayad ko. saying "mag kano lang naman binayad mo" to a customer no matter how disrespectful he/she was is just wrong.

boss, pakibasa ulit yung post ni blackmagic. nakalagay dun he REPRIMANDED the supervisor, hindi commended. I agree mali yung pagsagot ng supervisor kaya nga po pinagalitan.

[fourtheboys96]

minsan kasi ang mga customer inaabuso yung "the customer is always right".
anu ba yung thumbmark na nakita? pintura ba yun? pwede nga naman sabihin na lang ng maayos tsk tsk tsk

anyway hindi din naman tama na sabihin maliit lang binabayad ng customer. pero at the same time, hindi din naman kasama sa bayad yung sigawan mo yung mga tao lalo na kung maliit ng pagkakamali lang naman

[bbpd-araneta]

also we understand that it's the prerogative of the customer not to have their car cleaned inside, BUT it's unfair to put the blame on us na hindi nalinis ng mabuti yung car dahil nga ayaw buksan yung doors.

to those people who said that we don't accept negative feedback, konting backread lang po at makikita niyo na marami namang reklamo samin dati at tinanggap naman namin ang pagkakamali namin