Big Bert's Thread [continued]

[SRGuy]

I tried to all their branches and I would say I'm impressed with the guys from BF, Sucat branch. Next would be Araneta, then Ortigas

Araneta for me or kung nasaan si Vince - masipag at mabusisi during QA. Call na lang the branch for Vince's schedule, pagkakaalam ko may araw na nasa Sucat branch sya.

[freakmao]

mga sir sulit ba yung optiguard na for 1 yr ng bigbert? yung 5k+ sa small cars. papaexterior detail sana ako kaso sabi sakin nung naginquire ako sa sucat branch ng bb mas ok na yung optiguard since kasma na exterior detail dun.

natilamsikan kasi ako ng pintura ng kapitbahay dami din hairline scratches dahil sa pagpupunas ng basahan

[white_hatchback]

BB,

What can you recommend for a 3-yr old white car - Ford Focus Ivory White. May yellow hues ng onti na kasi. TIA

[man524]

ok lang ba ang meguiars all purpose cleaner on optiguard? i enrolled my 2013 monty with optiguard last week. satisfied naman ako and i really like the finish. yesterday kasi nag byahe ako from manila to subic and back. shmpre i had bugs and dirt all over so i had to have it clean. i went to BB ortigas kaso pang 7th pa daw ako eh i have work so i had it clean at a carwash in BGC near where i work. all products they use are meguiars naman and as i checked yung soap na ginamit nila is meguiars all purpose cleaner ang naka lagay. kaso after they wash the car na wala yung smooth coating. ngayon when i run my finger its not as smooth as before i had it wash although its still as shiny as it was. feeling ko lang bare na sha wala na protection.. is this normal....

btw normal lang ba yung mga swirl marks sa black paint after i optiguard? i didnt had to chance to ask kasi when i had it done kasi satisfied naman ako sa smoothness and kintab and i dont know if its normal pero when im standing close to the hood i see alot of swirl mark/scratches na paikot, i think from the buffing machine they use..

[nivraarvin]

Is Optiguard the Optimum Optiguard?

[Steveyemd]

How much palagay ng optiguard sa BB??

[hockeyblood]

Bantayan nio maigi sasakyan nio sa big berts ortigas...naging kampante ako since this is my second year being on optiguard and ok naman.Until last saturday Feb 16 left my Car for 3rd maintenance session. Just this morning ko lang napansin may pumitik ng brand new apple earpods ko tapos may dent sa rear left door. Di ko na nakuha i complain kay willy since I went out of town na.

[7138]

Just got BB car shampoo this morning (1 gallon), on the way naman papuntang work, since i do my own washing, will try their product.

First time ko sa shop nila, accommodating mga tao, pati mga car wash boys,
pati si sir (i didn't get his name, nagmamadali kasi ako) na nakausap ko dun sa cashier.

maybe ill come back to try naman mga services nila for my daily beater.

[Ginnova]

Just got BB car shampoo this morning (1 gallon), on the way naman papuntang work, since i do my own washing, will try their product.

First time ko sa shop nila, accommodating mga tao, pati mga car wash boys,
pati si sir (i didn't get his name, nagmamadali kasi ako) na nakausap ko dun sa cashier.

maybe ill come back to try naman mga services nila for my daily beater.

magkano yung shampoo nila...

[7138]

magkano yung shampoo nila...

P400 for the gallon.

this is from BB Araneta btw.

[Pipefish]

I just got back from a car wash -- not at Big Bert's. I arrived at Big Bert's Ortigas at 11:25 a.m. and I was told to come back at 1 p.m. because they were about to have lunch break. I was also told there were nine cars in line, although I didn't see that many cars.

I had two bottles of wine in my trunk for the boys but I guess I will have to give these to somebody else.

[BlackMagic]

I just got back from a car wash -- not at Big Bert's. I arrived at Big Bert's Ortigas at 11:25 a.m. and I was told to come back at 1 p.m. because they were about to have lunch break. I was also told there were nine cars in line, although I didn't see that many cars.

I had two bottles of wine in my trunk for the boys but I guess I will have to give these to somebody else.

Thank your for bringing this to our attention. I will be discussing this matter with Willy the branch supervisor. I am compelled to commend him for not breaking the queue for 2 bottles of wine.

[Pipefish]

Thank your for bringing this to our attention. I will be discussing this matter with Willy the branch supervisor. I am compelled to commend him for not breaking the queue for 2 bottles of wine.

Excuse me. I don't try to get my way by bribing people. Never mentioned the wine to Willy. And I didn't try to get him to break the queue, if there indeed was one. So spare me the snide remark. You need to treat your customers with respect, including here on the forum.

[BlackMagic]

Excuse me. I don't try to get my way by bribing people. Never mentioned the wine to Willy. And I didn't try to get him to break the queue, if there indeed was one. So spare me the snide remark. You need to treat your customers with respect, including here on the forum.

Funny but i was there the last time you had your car washed and you were like 7th in line. I was the one who received your ASX with HIDRetrofit.net decal at the rear windshield and i was also the one who drove it to the wash bay. You wore your usual cyclist/runner outfit with Livestrong wristband. Before you left, you told Willy that on your next visit you would be bringing some wine for the boys. I was even joking with Willy that the boys might not be used to drinking wine as they usually have Emperador and Red Horse.

Well, about respect, please re-read your first post. Isnt there a certain measure of disrespect in expecting my boys to work way past their lunch break? Can you please enlighten me why we shouldnt also regard your first post as "snide"?

For your information, we regularly park queued and completed cars in the common parking area of the compound so we will have enough space for drying and vacuuming. We only move them once their turn is up. Instead of assuming something malicious, you could have simply asked Willy which cars you are following in the queue.

I would also like to correct you since i have spoken to Willy. He informed me that he told you that there were still 4 cars not 9 as you mentioned. If there was a miscommunication, we apologize. Of those 4 cars, we werent even able to finish the yellow Mazda and the red Mini (for claying, asphalt removal) before our lunch break. So by asking you to come back at 1 pm isnt being unreasonable. It isnt always the number of cars ahead of you, its also the scope of work that needs to be done on those cars.

[Pipefish]

Funny but i was there the last time you had your car washed and you were like 7th in line. I was the one who received your ASX with HIDRetrofit.net decal at the rear windshield and i was also the one who drove it to the wash bay. You wore your usual cyclist/runner outfit with Livestrong wristband. Before you left, you told Willy that on your next visit you would be bringing some wine for the boys. I was even joking with Willy that the boys might not be used to drinking wine as they usually have Emperador and Red Horse.

Let me tell you that much of what you mentioned here is irrelevant. During my last visit, I did ask Willy who I should give the wine to on my next visit. But what does that have to do with what I posted? Out of the blue, you accuse a loyal customer of trying to break the queue by offering a bribe, which I denied. When I was told that I would have to come back at 1 p.m. during my visit there this morning, I just asked how many were in line; I never offered anything. I just left.

Well, about respect, please re-read your first post. Isnt there a certain measure of disrespect in expecting my boys to work way past their lunch break? Can you please enlighten me why we shouldnt also regard your first post as "snide"?

Are you dyslexic? I just told everybody about my experience, and here you are turning the tables and accusing me now of disrespect and imagining my first post as snide. Seriously?!?

For your information, we regularly park queued and completed cars in the common parking area of the compound so we will have enough space for drying and vacuuming. We only move them once their turn is up. Instead of assuming something malicious, you could have simply asked Willy which cars you are following in the queue.
I would also like to correct you since i have spoken to Willy. He informed me that he told you that there were still 4 cars not 9 as you mentioned. If there was a miscommunication, we apologize.

I'm a regular customer and I know that. It was one of your boys (Super Mario), not Willy, who told me there were nine in the queue. That's why I said I didn't see that many cars. And now you're adding another adjective in this kettle of fish that you've created -- malicious.

Before you start off "correcting" loyal customers, make sure you got your facts right. And make doubly sure whatever you bring up is pertinent. You "apologize" if there was miscommunication? Really? The tone of your post is not in any way apologetic. You're very condescending, to say the least.

I took offense in your allusion to a bribe. Instead of saying sorry, you mix everything up with your irrelevant narrations. You also add insult to injury by imputing malice and reverse the circumstances by making it sound like I'm the snide one.

By the way, you got the ASX right, but you totally got the owner all wrong. I just need to correct you, even if that doesn't have anything to do with the matter, because you seem to have a habit of mixing things up.

You started your post with "Funny," you asked me to "reread" my post and "enlighten" you, you started a paragraph with "For your information" and you offered to "correct" me. My advice to you: Before you open your mouth and make a total fool of yourself, keep it shut now. I don't expect you to learn respect because that takes time and requires early training (i.e., upbringing). Some reading about customer relationship might help you, but if your previous posts are any indication, I'm not that hopeful. And yes, I'm rolling my eyes now.

[BlackMagic]

Am i mixing things up? Now my mind is mixed up. First you said "Never mentioned the wine to Willy." Now you say "During my last visit, I did ask Willy who I should give the wine to on my next visit."
You say i am imagining things. I just felt i had to give some details to prove i wasnt imagining hearing you mention giving the boys wine during your last visit. So i guess the details are pertinent.

You are too sensitive. What's wrong with saying "for your information". Geez take a chill pill will you. I was just giving you a heads up of how we manage our queue so as to guide you in your expected waiting time. No need to get all riled up with such a phrase.

You keep insisting i am insinuating you were bribing your way. Again for your information, we have clients who request my boys to have a late lunch in exchange for a bigger than usual tip. We have repeatedly discouraged this practice before it gets out of hand. I just wanted to commend Willy for upholding our policy even if he knows you are about to give the boys a token of appreciation. I dont see anything wrong with that. I just mentioned "breaking queue" since I knew there were still 2 unfinished cars in the wash bay during our lunch break. Giving in to the aforementioned request would have resulted in moving one unfinished car from its wash bay.

My bad, i know you are a regular customer. So i took it for granted that you already know who to ask for an updated position in our queue.

Super Mario? Fool? Really now, name calling?
Being a regular customer doesnt give you the right to call us names. It also doesnt mean you cant be corrected .
UPBRINGING? You are getting way too personal.

[Pipefish]

Am i mixing things up? Now my mind is mixed up. First you said "Never mentioned the wine to Willy." Now you say "During my last visit, I did ask Willy who I should give the wine to on my next visit."
You say i am imagining things. I just felt i had to give some details to prove i wasnt imagining hearing you mention giving the boys wine during your last visit. So i guess the details are pertinent.

You are too sensitive. What's wrong with saying "for your information". Geez take a chill pill will you. I was just giving you a heads up of how we manage our queue so as to guide you in your expected waiting time.

You keep insisting i am insinuating you were bribing your way. Again for your information, we have clients who request my boys to have a late lunch in exchange for a bigger than usual tip. We have repeatedly discouraged this practice before it gets out of hand. I just wanted to commend Willy for upholding our policy even if he knows you are about to give the boys a token of appreciation. I dont see anything wrong with that.

Super Mario? Fool? Really now, name calling?
Being a loyal customer doesnt give you the right to call us names. UPBRINGING? You are getting way too personal.

OK, I guess your mind must really be in a bad state, and that's coming from you.

Again, I never mentioned "wine" when I went there for a car wash this morning. Never asked to be accommodated. I just left. I mentioned "wine" in my first post after the fact. And no, I wasn't demanding anything. Gets? I can see that you've dished out another set of impertinent information.

If you're not a fool, you must be a douchebag1. And that's because douchebags don't have respect for people, simply because they don't have any upbringing.

Of course it's all personal. "Every bit of business. Every piece of sh*t every man has to eat every day of his life is personal." And that's The Godfather for you. Adios.

1 See here for definitions:
http://www.urbandictionary.com/defin...term=Douchebag

Sent from my GT-N7000 using Forum Runner

[BlackMagic]

Thank you for your selectively addressing parts of my posts with the label "impertinent".

[foresterx]

if this is how big bert's treats their customers then i'd rather bring my car some where else. there is a saying that customer is always right. and doing what you're doing in a public forum just brings your reputation down.

[c_cube]

i dont see anything wrong with what pipefish posted, it was just pure ranting.

pero bakit nga naman ganun reply ni BB.. medyo off nga naman..

i do not have any problems with BB, i availed the optiguard program pa nga eh.