i see now, bawal pala mag reklamo sa BB since mag kano lang ang ibabayad mo pag nag pa carwash ka lang. i don't know the real story but based on BB's explanation commending his supervisor for handling the situation the way he did, i don't see any reason why an owner should be proud of that. BB for the sake of the reputation of your shop please stop explaining na lang kasi mali talaga yung pag handle mo ng mga customers mo. when people ask me where to get their car washed i only recommend 2 shops, big berts and hillsborough. i've been to big berts a few times only because they don't have a branch near me and i was satisfied with their work naman but now seeing how they treat customers i won't recommend them to anyone i know anymore. and they won't be able to touch any of my cars or my friends/families cars either since mag kano lang naman pala binabayad ko. saying "mag kano lang naman binayad mo" to a customer no matter how disrespectful he/she was is just wrong.