Big Bert's Thread [continued]

[BlackMagic]

Here is what happened with the Tucson:

He came in for a wash. The client informed the crew not to open the doors of his vehicle. So after the wash, i asked the supervisor, Paul to ask the owner to move the car to the drying area. The client asked: "Bakit?" The supervisor informed him: "sir para hindi matalsikan ng hinuhugasang kotse sa tabi ng kotse niyo." So the client moved the car to the drying area. Then i went inside the office. After drying the exterior of the car, Paul asked the client to open the doors so we can clean the inside of the car. After cleaning, the crew asked me to inspect the car. After inspecting it, I asked the supervisor to inform the client that the car was done. We then went inside the office. When the client went inside the car he got out again was berating the crew in a loud voice pointing out the thumb mark on his front windshield so I asked Paul to check what the commotion was about. The client then shouted to Paul, "Anong klaseng linis yan?" To which Paul answered, sir papupunasan natin yan walang problema. Pwede niyo naman sabihin ng maayos. Huwag naman yung sisigawan niyo nalang ng ganyan ang mga tao namin. Magkano lang binayad niyo sisigawan mo na agad yung mga tauhan sa maliit na mali. Tao lang. Eh mahirap talaga mapulido kung ayaw niyong pabuksan ang pinto ng kotse niyo." To which the client replied, "Andiyan ba may ari niyo. Kakausapin ko." The supervisor then said "Ako yung may ari." The client then left and the supervisor narrated to me what happened and I reprimanded the supervisor for his actions at the expense of lowering the morale of my crew.