Horror SAMSUNG split type aircon.

6/18/2011 bought a Samsung split type aircon 2.0 horsepower
6/23/2011 unit was delivered, but due to recent strong storms unit was installed on 6/28/2011
6/30/2011 unit automatically shuts down after 5 minutes. no cooling and unit is blinking. reported to Samsung
7/2/2011 unit was inspected and compressor was defective. They advise new unit to come in 3 days. That afternoon Samsung called asking for the serial numbers for which I said I will look but she told me that she will call back which she did not. But nothing happened.
7/12/2011 Already not happy. I called them in the morning . They said the person in charge is not in her table. They got my number and cellphone and will return call. By 4:45 pm, no one called, so I called them again. This time, the lady told me after being on hold for 5 minutes that I should call them back again. I said "what, call back again?" Yes she said, she cant do anything except for me to call them back.
7/13/2011 930am I called them . really angry already. I told them that I need to talk to someone who knows what she is doing. Then I narrated the story from day one. Then she said my sales invoice was of poor quality that they could not discern anything. I told them if that was keeping you then why did you not informed me earlier. Then I demanded for the supervisor, she has the nerve to negotiate for a "repair". I told them this was a lemon unit. I asked for a new unit.
7/18/2011 The new unit arrived, but since the delivery guys have no tools and technical know how to remove the said unit . it was agreed to post pone another day. The new unit was not left behind the delivery brought it again with them.
7/19/2011 The technician who were supposed to arrive to remove the old unit is not yet here as of 3:45 pm.

to be continued.