to continue the Samsung split type inverter aircon 2.0 hp

7/19/2011 technician came and remove unit. (around 5 pm)
7/20/2011 my request for a "brand new" unit came in 2 boxes. Before I signed the invoice, I got curious as to whether there could be a mix up in the model. So I ask for the blower unit to be opened. And lo and behold, I saw a dirty unit. They tried to explain it as dirt that can be removed with a cloth. So they did and result was shabby but acceptable. So then I ask to open the compressor. And I saw 2 corners (topside) with deep scratch, first was about 1 inch long and the other 1/4 inch long, supposed to be powder coated but now colored black as the white powder coating got scratched. And then I saw 2 very long scratches (more than 18 inches long) on the top metal or plastic cover ( not sure if plastic). The unit were all sealed with three straps and several industrial type staplers when they arrived this morning before I opened it in the presence of the delivery guys. So I refused to accept and the units were sent back.

My claim to them is they tried to sent me "refurbished units" and not "brand new". For them to claim these as "brand new" would imply that there was no quality control on their part.

If I were to treat my customers the way Samsung treats me, I would be out of business already. (original quote from me, I think)

I think a refund is in order. I want my money back.