Does CASA do what it says it does?

[theveed]

i tend to give them the benefit of the doubt. although my only assurance is that grimy checklist that appears to have been accomplished by the mechanic while he went through each item to be checked as stated on that checklist

Hehe, remember the AutoHaus sticker :P

[jayelgee]

i can only speak of PMS sa Toyota Casa..

sa toyota balintawak north (besides SM North Edsa), pwede panoorin yung lahat ng ginagawa sa PMS, wala kasi sa loob yung service bay at accessible from customers.. talagang pinapanood ko lahat ng PMS jobs na gawa sa auto namin, maski yung 40K pms na halos 5 hours eh pinanood ko pa din.. kaya everytime na ilalabas ko yung auto eh very happy ako.. pwede din psychological lang hehe... pero medyo marami lang extra charge ang itong casa na ito compared to toyota makati..

sa toyota makati, pwede mo din panoorin yung auto mo basta sa service bay sa labas dalhin kotse mo..

sa toyota pasong tamo, di pwede panoorin..

yung tanong ng original poster na Does CASA do what it says it does? .... the answer is NO for toyota casas hehe... minsan change oil ang spark plug change gawa nila but you paid the 10K PMS labor..

Thanks, RevoGSX! It's good to know, even for information purposes only.

[Jiggs]

Guys,

IMHO mostly eh Paper works lang ung PM checklist. Know why i did arrived to that? I got proof of the checklist..i got this habit of collecting all receipts and doc. from the CASA everytime i go for PMS. And i did noticed that it's just paper works mostly...In the PMchecklist there was a portion there about Brake pads/shoe measurement and Tire depth measurement, guess what...hehehe..last March,2004 the figures for my pads were FR-LH=6mm FR-RH=6mm RR-LH=4mm RR-RH=4mm and for the Tire Dept FR-LH=4mm FR-RH=4mm RR-LH=4mm RR-RH=4mm ; Zoom forward to present after a year with no tire or pads replacement the figures suddenly were FR-LH-10mm FR-RH=10mm RR-LH=9mm RR-RH=9mm and tires depth to Front L&R=7mm and REAR L&R=8mm. You be the judge..ano un kumakapal ung break pads and tire ko habang tumatagal ? I had once also a friendly argument dun sa Service advisor one time...Imagine they replaced my Spark plug kahit it was just less than 4K km ang natakbo...the reason kase kasama daw sa checklist for the 10000km pm..ang question ko lang how could they proved to me that the replaced one was defective? the only answer i could get was a wryly smile and mavoid po ang warranty!!! .. sure ko lang nacheck talga nila is all lightings/signal and un oil change. eh yun ngang mga Drive boots check ni hinde nagkamark man lang ng hands or tools eh..so meaning purelyvisual lang??? heck..ur paying for those checks alone P1,400++

Bdway...I am referring my comments sa HONDA casa Alabang and San Pablo..Bottom line wla lang me choice because of the warranty thing..kapg natapos na to...never na ko balik dun kung basic PMS check lang.

[jayelgee]

Guys,

IMHO mostly eh Paper works lang ung PM checklist. Know why i did arrived to that? I got proof of the checklist..i got this habit of collecting all receipts and doc. from the CASA everytime i go for PMS. And i did noticed that it's just paper works mostly...In the PMchecklist there was a portion there about Brake pads/shoe measurement and Tire depth measurement, guess what...hehehe..last March,2004 the figures for my pads were FR-LH=6mm FR-RH=6mm RR-LH=4mm RR-RH=4mm and for the Tire Dept FR-LH=4mm FR-RH=4mm RR-LH=4mm RR-RH=4mm ; Zoom forward to present after a year with no tire or pads replacement the figures suddenly were FR-LH-10mm FR-RH=10mm RR-LH=9mm RR-RH=9mm and tires depth to Front L&R=7mm and REAR L&R=8mm. You be the judge..ano un kumakapal ung break pads and tire ko habang tumatagal ? I had once also a friendly argument dun sa Service advisor one time...Imagine they replaced my Spark plug kahit it was just less than 4K km ang natakbo...the reason kase kasama daw sa checklist for the 10000km pm..ang question ko lang how could they proved to me that the replaced one was defective? the only answer i could get was a wryly smile and mavoid po ang warranty!!! .. sure ko lang nacheck talga nila is all lightings/signal and un oil change. eh yun ngang mga Drive boots check ni hinde nagkamark man lang ng hands or tools eh..so meaning purelyvisual lang??? heck..ur paying for those checks alone P1,400++

Bdway...I am referring my comments sa HONDA casa Alabang and San Pablo..Bottom line wla lang me choice because of the warranty thing..kapg natapos na to...never na ko balik dun kung basic PMS check lang.

I think that's also what i'll be doing from now on...

[revoGSX]

I think that's also what i'll be doing from now on...

you must do your research kung saan pwede magpagawa ng PMS after ng warranty period ..kung minsan mag naba-baboy lang outside kasi.. minsan palpak din like sa rapide..

kaya yung 2000 Revo ng parents ko eh sa casa pa rin ang PMS, nasa 100,000km na odometer reading, ang reason ko is, walang alam sa kotse parents ko and lagi napabayaan lahat ng previous cars nila.. as-in napabayaan hehe... kaya nung bumili sila ng first ever brand new car nila eh kinulit ko na sila na sa casa na lang ..

[batang_raon14]

Hmm... saken lang,
sa Isuzu Alabang, oks naman sa Sportivo M/T namin and XTO A/T dati. Wala gaanong problema except minsan ung mga nirerequest mong service eh hindi nagagawa o nakakalimutan. Gaya nung pinaayos namin ung panghold ng rear seats ng Sportivo, pinarequest namin na ayusin yung clips, walang nangyari. Hehe..

GM P.Tamo naman, oks! Kaso kelangan magpareserve ka talaga at aabutin ng isang araw bago matapos ang PMS! Paglipat ko sa Chevrolet Alabang, ayun! Wala pang dalawang oras tapos na! Pwede mo pa silipin kung ano talaga ginagawa at kung ano ung makita mo sa list ng ginawa nila, yun lang talaga ang makikita mong nilagay/tinanggal gaya ng headlights, oils, etc.

Pero di nga lahat ng kasa eh oks. Worst kasa na napuntahan ko't pinupuntahan pa eh ung Citimotors aka Mitsubishi sa Makati, along Chino Roces tapat ng Don Bosco! Gagawa ng checklist, pababalikin ka ng hapon, pagbalik mo ng hapon, andaming scratches sa body! Parang cables na tinrasfer nila from left to right side of car over the roof! Sabay nung nireklamo ko na wala sa checklist yung mga scratches, tinawag ba naman ung nagchecklist sabay sinabi saken, "Sir, di po namin talaga tinitignan ung status ng roof paint"! BS! Sinabi ko "Eh ba't sa diagram ng checklist nyo ung bubong ko walang nakaindicate na scratches! Dito nanggaling yun! Ako nalinis ng sasakyan ko at ni isang gasgas wala pa yan hanggang kaninang umaga nung dinala ko dito!". Sabi pa rin ba naman saken, "Sir di po talaga dito yan eh, kasi wala naman po kaming cables na ginamit para sa PMS, check nyo man po ung mga ginawa namin, change oil lang naman po eh". Sabay di oras talaga napamura na lang ako at umalis. Pinagawa ko na lang ung pintura sa labas. Sabay after another 5000km, kinailangan na namang dalhin sa casa ung Lancer ng dad ko, wala eh, no choice talaga dahil company car yun at under warranty pa. Sabay every PMS at repairs covered ng company kaya dun talaga. So pagdating ko na naman dun, pachange oil, inabot saken checklist pero this time nagpasama ako sa nagchecklist para ako na mismo magdouble check kung hindi binasta-basta ung checklist! Ok na. Pagbalik ko nga lang ng hapon, pambihira! May singaw ung steering pump! Pag nagaaccelerate parang pang-drag ung sasakyan sa sobrang ingay na parang sira ung muffler! Bwisit talaga! Ininquire ko na naman sa kanila and buti at ni-warranty nila! Kung hindi demandahan na talaga!

Sheesh... talk about worst casa experience and you can't do anything about it! Worst of all, 3 months na and ung parts na kelangan for replacement are still out of stock! WTF?!

Hay...

[baludoy]

^^sama naman ng experience mo sa citimotors.dapat siguro na-ireport mo na yan sa dti o kay imbestigador!

[3stan]

got bad experience din sa casa.

Experience 1

PMS ng Dmax namin sa isuzu alabang. pina check ko din yung bulb ng foglamps kasi twice na ko nagpapalit palaging pundi. so pinalitan nila and sabi ok naman daw yung wiring tapos 1 month palang pundido na naman yung bulb at take note same side pa din so there's something wrong talaga so binalik ko sa casa. pinacheck ko and ok naman daw. sabi ko bakit ganoon kung ok yan 4x na ko nagpapalit ng bulb at same side palaging pundi. kinuwento ko yung history na first two ako nagpalit den yung succeeding kayo na. tapos etong mayabang na service advisor biglang sumabat sabi na "sir baka mali kabit niyo kasi may screw dun for ground and pag hindi daw maayos pagkakabit eh magshort at mapupundi yung bulb" sinagot ko na eh di ibig sabihin yung last two bulbs ko na kayo nagkabit ay hindi din maayos pagkakabit ninyo kaya napupundi.." ayun tumahimik at pinalitan yung bulb ng libre.

Experience 2.

PMS ng Dmax ulit sa isuzu alabang. umaga ko pinasok. hapon ilalabas ko na tiningnan ko yung ginawa nila. may remarks nila handbrake cable needs replacement. tinanong ko sa service advisor sabi daw medyo marupok na yun. so ok lng baka ganun talga. nyway paglabas ko sa parking going to makati. nasa stop light na ko ng ayala tapos paghandbrake ko nagulat ako walang handbrake. binalik ko kinabukasan tapos sabi sakin putol daw kaso wala silang stock. tinanong ko kung underwarranty tapos sabi tanong daw muna nila. so inuwi ko muna yung dmax. after 2 weeks wala pa din call kasi sabi nila tatawagan daw ako. nagfollow up ako then sabi nila dalhin ko daw yung unit kasi kailangan daw ng picture ng busted cable ng planta para sa warranty. dinala ko yung dmax.nung ichecheck ng service advisor sumama ako at wala akong pakialam sa bawal pumasok sa service bay at to my suprise buo ang cable at natanggal lang. ibig sabihin careless sila in terms sa mga ginagawa nila. BS talaga mga tao diyan sa isuzu alabang lalo na mga service advisor ang yayabang na kala mo ang dami nilang alam. may itatanong ka lang na simpleng bagay iba isasagot sayo. next day nafile kami ng complaint mismo dun sa head ng isuzu at ayun nabulabog silang lahat sa service.

[batang_raon14]

*3stan

I think kilala ko ung mayabang na tinutukoy mo... si Vallejo ata un? Hehe.... "ATA" lang... kausap ko lagi sa service dun eh si Dwight. Para saken kasi sya ung pinaka open makinig sa complaints and mabait naman in terms of customer relations. Tuwing napunta ako dun nagpapa-appointment talaga ako kay Dwight lang eh. As ung iba kasi medyo, well, gaya na nga po ng sinabi nyo.

[nugundam93]

bogeyman, sino SA niyo sa quezon ave? :D

[jayelgee]

you must do your research kung saan pwede magpagawa ng PMS after ng warranty period ..kung minsan mag naba-baboy lang outside kasi.. minsan palpak din like sa rapide..

kaya yung 2000 Revo ng parents ko eh sa casa pa rin ang PMS, nasa 100,000km na odometer reading, ang reason ko is, walang alam sa kotse parents ko and lagi napabayaan lahat ng previous cars nila.. as-in napabayaan hehe... kaya nung bumili sila ng first ever brand new car nila eh kinulit ko na sila na sa casa na lang ..

oo nga. i know a little about cars and i think, after having read the posts here, mas comfortable ako to bring my car for PMS to a shop where i can see what's actually being done. dati kasi, i assumed na (1) basta sinabi ng CASA na gagawin, gagawin nila and (2) that they would do a better job of it since dapat mas kabaisado nila yung type and brand of car. eh it appears that's not the case all the time at maraming kalokohang nangyayari sa mga CASA (although hindi naman siguro lahat ng CASA). i guess ingat na nga lang and just go to a shop where you would be most comfortable going. thanks, revoGSX.

[Bogeyman]

bogeyman, sino SA niyo sa quezon ave? :D

Actually, dumaan na ako sa tatlong SA. Nung mga unang check-up, si Francis Tanquintic. Yung mga sumunod, si Mel Paguiligan. Nung Lunes, si Alfred naman. Wala naman akong reklamo sa kanila, basta naaasikaso yung sasakyan.

Yung kilala kong Mitsu technician, nasa Dubai na. Wala na akong home service.

[baludoy]

^ot lang mga bro..kung home service magkano bayad mo sa labor?

[baludoy]

^^anyone care to answer this pls

[theveed]

Please stay on topic baludoy, you can PM Bogeyman for such queries.

[fireblade]

Based on my experience today [SIZE=7]NO[/SIZE]

I just came from Ford Global City for the 10kPMS of my Escape this afternoon. Coolant level was not refilled, tires were not rotated, windshield washer not refilled as well. And of these were marked with YES in the job order and checklist as having been done. The service manager was very apologetic and believes that they are being sabotaged by some mechanics. It is a good thing, I placed an erasable marker on some of the components and the tires just to be abe to check it before I leave the casa. Lo and behold, it was untouched!!!

[davy88]

kung ganon, *#$* nila...

sabotage daw, walang quality control. Wala rin ata talaga kuenta paying a high premium sa casa, hanp nalang ng reputable servioce shop

[Autobeat]

windshield washer not refilled as well. And of these were marked with YES in the job order and checklist as having been done.

Had a similar experience when pina-CASA the MX with an unworking windshield washer. Checklist was marked na inspected, but when it came back, still no working washer. No note rin that it was detected or if they maybe just wanted some part replacement approved.

It is a good thing, I placed an erasable marker on some of the components and the tires just to be abe to check it before I leave the casa. Lo and behold, it was untouched!!!

Galing, fireblade! Hehe. Which components did you put erasable markings? Para magawa rin.

[fireblade]

Had a similar experience when pina-CASA the MX with an unworking windshield washer. Checklist was marked na inspected, but when it came back, still no working washer. No note rin that it was detected or if they maybe just wanted some part replacement approved.


Galing, fireblade! Hehe. Which components did you put erasable markings? Para magawa rin.

Just on the lids of fluid containers. I normally put on the cap and the cylinder itself. Tires were just marked 1, 2 , 3 and 4 but the marking were quite unseen to them.

[luloym]

My wife brought her Vios to Toyota Alabang for 20K PMS last Saturday. Sabi ng SA kelangan daw linisin ang aircon and the car should stay in the casa 2-3 days and will cost P5,500.00. Gano'n ba talaga ang linis ng aircon?