Just me ranting about BPI.... don't mind me.

[ghosthunter]

i beg to disagree with this.
client handling and customer service depends on branch locations, mind you.
the more dense the population around the branch is, the more queuing time you need.
it's just the way it is. don't think the bank disregard their client's needs. they only act to the best of their knowledge balancing prompt service with the available resource.

my advise? enroll in online banking like modern people do to avoid falling in lines

And how would modern people deposit a cheque via online banking?

I have transactions with other banks as well (BDO, UCPB, even EastWest Bank) and the wait in line was never as bad I always experience in BPI.

[renzo_d10]

GH, have you tried sending your complaint to the head office via email? Or make a petition first ( http://www.thepetitionsite.com/ ) then gather signatures before you send a complaint to the head?

[seymorebutts]

dati rin ako, naghihintay sa pila sa bpi para mag transact, tapos napansin ko bakit may mga taong bigla na lang papasok tapos dire-diretso sa preferred counter? ano ba meron sila, so nag research ako at nalaman ko na yung mga yun pala ay may at least 300k sa savings account, so tinawagan ko yung lintek na branch at tinanong ko pano maging preferred client, at yun nga kailangan at least ^ sa savings, sabi ko e antagal ko ng depositor dyan with that balance, tapos kinuha yung mga accounts ko at chineck, sabay sabing "preferred client po kayo", sabi ko ganun lang yun??! e antagal ko ng depositor dyan wala naman kayong sinasabi sa akin tungkol dyan, transferred 95% of my money to Metrobank

[foresterx]

my advise, always know your privileges, if you don't have the VIP privileges yet then know the bank employees and be friendly with them. i have transactions with BPI,BDO,UCPB,metrobank and all the banks i go to regularly i know every single employee who works there and have conversations with them when i go to the bank personally. i always give them presents lalo na pag pasko, pag birthday ng manager ofcourse may regalo din, pag nakikita ko medyo busy sila or mainit na ulo ng mga tellers nag papa deliver ako sa kanila ng pizza or kahit anong miryenda. in return di na ako pumipila, kahit tapos na banking hours nakaka habol ako basta text ko lang sila kung malalate ako ng konti para antayin nila ako. di lang sa banko ko ito ginagawa halos lahat ng business na regular customer ako so i could get excellent service. basically alagaan mo sila para alagaan ka din nila.

[shadow]

my advise? enroll in online banking like modern people do to avoid falling in lines

how would you be able to deposit cheques on online banking? that's the bulk of our business with banks specially Mondays and Fridays...

[Gumusut_Amige]

tanong ko lang... wala bang mga cheque deposit machine na available para mabawasan ang pila? hindi naman siguro lahat ay cash cheque ang hawak

[Super Inggo]

tapos dyan sa BPI may preferred clients lane pa.. tapos wala naman ginagawa yung teller don pag walang tao don..

nakaka inis din dyan.. minsan ang dami daming counter tapos 2 lang naka pwesto.. tapos nag kwe kwentuhan pa ang haba haba na nga nang pila!!!


sa UCPB.. they serve brewed coffee while you wait...

agree with UCPB. at maganda ang ginawa nilang renovation sa mga branches. Been a UCPB client since 2000

[Starex_Gold]

Okay naman kami sa BPI..

[marg]

To add to my rant above....

To: BPI Branch Manager HELENA TIU, maybe you should not let your bank STAFF front for you when your CUSTOMERS wants to talk to the BRANCH MANAGER because I know the lady you asked to talk to me was not you because I know who you are.

The fact is I asked the lady who fronted for you if she is the branch manager TWICE and both times she LIED by saying she is the branch manager. So how the f*ck would you ask me the trust the bank if the staff lies to their customers?

Write to Arthur Ty, President Metropolitan Bank and Trust Co. GT Tower Ayala Ave. cor. Geronimo, Makati MM

Tell them what happened. Take pics. Name names. Heads will roll.

Be Pro-active. Be more American when it comes to customer rights.

[ghosthunter]

Write to Arthur Ty, President Metropolitan Bank and Trust Co. GT Tower Ayala Ave. cor. Geronimo, Makati MM

Tell them what happened. Take pics. Name names. Heads will roll.

Be Pro-active. Be more American when it comes to customer rights.

Is Metrobank connected with BPI?

[CoDer]

Okay naman kami sa BPI..

Mayaman kasi kayo.

[tsupermario]

kapag mahaba ang pila lilipat lang ng branch. pero ibang usapan na kapag ang service ay usad pagong

[uls]

hey dudes basta when we go to the bank at wala nakalagay sa pinto "bank holiday" ok na yan hehe

[marg]

Write to Arthur Ty, President Metropolitan Bank and Trust Co. GT Tower Ayala Ave. cor. Geronimo, Makati MM

Tell them what happened. Take pics. Name names. Heads will roll.

Be Pro-active. Be more American when it comes to customer rights.

Ay sori....

Aurelio R. Montinola III
President and CEO
Bank of Philippine Islands
Ayala Avenue cor Paseo de Roxas
Makati MM

[niwde11]

agree with UCPB. at maganda ang ginawa nilang renovation sa mga branches. Been a UCPB client since 2000

totally agree with this. since my parents pa in 1992 kami dito. dapat din sa BPI sana sila kaso bagal daw ng customer service nung pumasok sila para sa retirement fund nila unlike ucpb na para kang nasa hotel ang istima.

pero client din ako ng metro and bpi(kaso minor lang kami)

GH; kaya gawin mo ng primary bank mo ucpb lalo na kung ayaw mo pumila. kusa sila magiinvite sa table nila pag valued clients ka. if you need referral PM me lang.

gawin mo na lang secondary ang BPI at metro lalo na kung mga transactions mo dito e minsan lang i.e. long term time deposit.

[dnomyar]

add ko na rin yung delay ng pagpapadala nila ng billing statement for credit card holders. two months ang delay lately. kaya yung mga bayarin mo di mo na masundan. tawag ka sa customer service, then sagot sayo pa-prioritize nila---pero wala rin. ano kayang nangyayari sa mga employees nila. low morale ba or sign of subtle protests directed to management? di naman ako makalipat sa ibang banks kasi ayoko nang dumaan sa kumplikadong proseso. 'tsaka may extension card misis ko dito. at least di ako depositor katulad niyo na may bad experience with their service.

[tidus1203]

BDO is worse trust me. Mas mahaba ang pila kasi mas maraming depositors. If you want quick service, go to a smaller bank na mas konting depositors.

[shadow]

bulok talaga BPI, yun account namin diyan para lang sa mga cheques na BPI na collection but other bank business sa Security and BDO kami..

[ghosthunter]

BDO is worse trust me. Mas mahaba ang pila kasi mas maraming depositors. If you want quick service, go to a smaller bank na mas konting depositors.

Maybe the BDO branch you have is at the mall or besides one. In our area, we have five or six BDO branches in less than half a kilometer stretch. Service is quick and easy at every branch EXCEPT for the one at the mall.

[shadow]

depende talaga sa relationship niyo sa bank, sa security and BDO where we do our business eh we don't need to stand in lines..basta diretso na sa teller kahit meron pila ang iwan na lang yun mga cheques then balikan na lang ng tao...