Just me ranting about BPI.... don't mind me.

[ghosthunter]

BPI or Bank of the Philippine Islands is celebrating their 160 years of service. They are also promoting in their adverts that you can save minutes if you bank with them. Yet my years of personal experience at one of the branches says differently.

I have been a client since 2004. And since that time until today I could defintely say that their service has NOT improved. Doing a simple cheque deposit would require me to allocate at least 45 minutes to an hour of my time just waiting in line to get to the teller. Why is that? That happens practically every time I go there to either pay a bill, withdraw or deposit into my accounts.

What got my goat was within the last couple of years, the amount of waiting in line has simply gotten out of hand. If they're planning to keep me waiting for such a long time, they should already be serving coffee and snacks. At least airlines have the decency to do that for their waiting passengers.

Okay, they have installed a "computerize" system to help speed up the cues in the last few months. BUT I fail to see any improvements months later after they have implemented the system. It is still the same minimum 30 to 45 minute waiting whether or not there is actually anyone transacting with the tellers. Let me point out that there are other banks that can get me processed under ten minutes with more people ahead of me.

BPI, let me tell you this, the problem is NOT in the cue. It is the simple fact that you lack tellers. WHY is it that the people handling the SERVICES cannot accept teller transactions? Other banks have done it and it greatly decreases the waiting time in the line and improves customer satisfaction as well. Cost to the bank, ZERO. No need to spend hundreds of thousands of pesos for an over-hyped computerized cuing system.

BPI, I doubt if you're system is going to improve anytime soon. I have given you enough of my life waiting in your pointless cues. I'm closing my accounts with you once I can schedule half a day (I assume that is enough??) to do it at the branch.

[renzo_d10]

Tama ka GH. Kapag ako nagdedeposit sa BPI, ang tagal. Sobra. Hindi OA yung 30-45m mo, correct figures iyan.

Mabuti pa Metrobank. Mabilis.

[Bin Diesel]

Tama ka GH. Kapag ako nagdedeposit sa BPI, ang tagal. Sobra. Hindi OA yung 30-45m mo, correct figures iyan.

Mabuti pa Metrobank. Mabilis.

Actually ganun din metrobank.

[_Qwerty_]

tapos dyan sa BPI may preferred clients lane pa.. tapos wala naman ginagawa yung teller don pag walang tao don..

nakaka inis din dyan.. minsan ang dami daming counter tapos 2 lang naka pwesto.. tapos nag kwe kwentuhan pa ang haba haba na nga nang pila!!!


sa UCPB.. they serve brewed coffee while you wait...

[ghosthunter]

sa UCPB.. they serve brewed coffee while you wait...

At the branch of UCPB where I also have transactions, aside from the coffee, you can notice they increase the number of tellers if they see the cue getting longer, which really does help get the line moving a whole lot faster.

That part I appreciate a whole lot more than the coffee.

[ghosthunter]

To add to my rant above....

To: BPI Branch Manager HELENA TIU, maybe you should not let your bank STAFF front for you when your CUSTOMERS wants to talk to the BRANCH MANAGER because I know the lady you asked to talk to me was not you because I know who you are.

The fact is I asked the lady who fronted for you if she is the branch manager TWICE and both times she LIED by saying she is the branch manager. So how the f*ck would you ask me the trust the bank if the staff lies to their customers?

[renzo_d10]

Actually ganun din metrobank.

depe-depende siguro sa branch ng metro. dito sa sta. mesa tabi ng mga motel, in-escort ako palabas ng sekyu dahil napamura nako sa soooooobrang bagaaaaaaal! natakot yung daldalerang teller dahil dudukutin ko na talaga lalamunan niya! mag isa na nga lang siya, konti lang kami sa pila, yung gawaing pang 5 minutes ang tagaaaaal puro daldal kasi sa katabi. nasabihan ko tuloy ng Put*ng ina mo.

Yung Kamuning Branch ng Metrobank mabilis naman kasi. Kaya siguro wala akong reklamo whenever I withdraw or deposit.

At the branch of UCPB where I also have transactions, aside from the coffee, you can notice they increase the number of tellers if they see the cue getting longer, which really does help get the line moving a whole lot faster.

That part I appreciate a whole lot more than the coffee.

That's what you call absolute customer service!

--

" It takes months to have a customer, but takes only a second to lose one. "

--

Nakakabadtrip lang sa BDO, parating offline yung mga ATM.

[Red Advent 04]

ako ganiyan din na obserbahan ko e, para din baga silang mga taga gobyerno na matagal ang service nila. kase minsan kahet inagahan mo na ang pila e ang bagal din naman nila mag process. kaya ang ginagawa ko thru express teller machine nalang kapag ako ay nag dedeposito e. para dina pumila pa ng mahaba.

[Super Inggo]

tapos dyan sa BPI may preferred clients lane pa.. tapos wala naman ginagawa yung teller don pag walang tao don..

nakaka inis din dyan.. minsan ang dami daming counter tapos 2 lang naka pwesto.. tapos nag kwe kwentuhan pa ang haba haba na nga nang pila!!!


sa UCPB.. they serve brewed coffee while you wait...

agree with UCPB. at maganda ang ginawa nilang renovation sa mga branches. Been a UCPB client since 2000

[Starex_Gold]

Okay naman kami sa BPI..

[niwde11]

agree with UCPB. at maganda ang ginawa nilang renovation sa mga branches. Been a UCPB client since 2000

totally agree with this. since my parents pa in 1992 kami dito. dapat din sa BPI sana sila kaso bagal daw ng customer service nung pumasok sila para sa retirement fund nila unlike ucpb na para kang nasa hotel ang istima.

pero client din ako ng metro and bpi(kaso minor lang kami)

GH; kaya gawin mo ng primary bank mo ucpb lalo na kung ayaw mo pumila. kusa sila magiinvite sa table nila pag valued clients ka. if you need referral PM me lang.

gawin mo na lang secondary ang BPI at metro lalo na kung mga transactions mo dito e minsan lang i.e. long term time deposit.

[holdencaulfield]

Tama ka GH. Kapag ako nagdedeposit sa BPI, ang tagal. Sobra. Hindi OA yung 30-45m mo, correct figures iyan.

Mabuti pa Metrobank. Mabilis.

depe-depende siguro sa branch ng metro. dito sa sta. mesa tabi ng mga motel, in-escort ako palabas ng sekyu dahil napamura nako sa soooooobrang bagaaaaaaal! natakot yung daldalerang teller dahil dudukutin ko na talaga lalamunan niya! mag isa na nga lang siya, konti lang kami sa pila, yung gawaing pang 5 minutes ang tagaaaaal puro daldal kasi sa katabi. nasabihan ko tuloy ng Put*ng ina mo.

[shadow]

I agree with you! bulok BPI ang haba ng pila ang tagal lalo na binondo branch. na complain ko na yan couple of times ilan beses na rin tumawag sa akin manager and sinabi na mag improve, nagtitipid eh ang dami daming counter pero 3 tellers lang ang available.

before meron mang special lane for gold depositor 3 na lang nga tellers isang lane exclusive pa sa gold depositor... BDO na kami and Security bank...hinde na kami pumipila iniiwan ko na lang sa teller then babalikan ko na lang...

[Retz]

lipat ka na lang sa BDO sir GH. pag may complain ka sa service, sabihin mo lang sa akin.

[keithdb]

I can feel for you. Sometime last week or the other week, we went to a BPI branch to deposit a check to my wifes BPI account. Take not this check was also a BPI check albeit with a different branch. after waiting 15 minutes or so, we were told by the teller to wait for at least another 45 minutes before we can deposit the check since they have to confirm with the source branch. WTF. why do you have to do that, in other banks, they will process the deposit for you just like a cash deposit and all you have to do is wait for it to be cleared before you can use the funds, you don't need to wait for 45 minutes before you can even process it. So what we did is go to our other bank and we were done in no more than 10 minutes.

[shadow]

I can feel for you. Sometime last week or the other week, we went to a BPI branch to deposit a check to my wifes BPI account. Take not this check was also a BPI check albeit with a different branch. after waiting 15 minutes or so, we were told by the teller to wait for at least another 45 minutes before we can deposit the check since they have to confirm with the source branch. WTF. why do you have to do that, in other banks, they will process the deposit for you just like a cash deposit and all you have to do is wait for it to be cleared before you can use the funds, you don't need to wait for 45 minutes before you can even process it. So what we did is go to our other bank and we were done in no more than 10 minutes.

bobo nga! eh paano kung ibang bank yun cheque? 1 week kayo maghintay

[Noel Salisipan]

I suggest,
1. Schedule
(Avoid monday & friday that most people do the
transaction, or avoid the day & time that most people
do the banking.)
2. Branch
(Change your branch, maybe nearby branch can
accomodate your problem)
3. Asset
(build a good relationship with the supervisor or
manager, they can help you personally do the
transaction.)
4. Bank change
(change your bank if they cannot satisfy your needs.)

For me, #1 already solved the common problem we have. But, if the urgency demand during rush-time I still use #1, & or #3!

Have a happy banking...

[Gerbo]

Yes. This is also my experience with BPI. Long ques and few tellers. Been a BPI client since my college days (late 80's).

Actually ganun din sa BDO, long ques din but transactions seems to mover faster. They have more tellers.

[_Qwerty_]

sa bdo kasi pag nakita nila mahaba yung pila.. pati yung nasa new accounts pinapatulong nila..

tip sa BPI.. kung nasa makati ka.. yung BPI sa Greenbelt 5 Basement 1, open till 6pm.. wala masyadong pila..

Yes. This is also my experience with BPI. Long ques and few tellers. Been a BPI client since my college days (late 80's).

Actually ganun din sa BDO, long ques din but transactions seems to mover faster. They have more tellers.

[baludoy]

pareho lang ga-kilometro ang linya sa bpi, unionbank at bdo. pero tama nga minsan ginagawan ng paraan ng bdo kasi ginagamit na din nila iyong new accounts kapag libre sila. sa unionbank naman medyo di rin nakaka-inip kasi may coffeepot sila sa lounge area nila at pwede lapitan iyong mga non-tellers for assistance

so far mabilis sa mga medium sized banks at talagang personalized ang service nila like robinson's bank and sterling bank of asia na may coffeepot din sa lounge area at magaganda ang front liners

Nakakabadtrip lang sa BDO, parating offline yung mga ATM

i agree. kani-kanina lang mag wiwithdraw ako sa atm nila. 2 branches (a total of 4 machines) ang offline