Just me ranting about BPI.... don't mind me.

[CoDer]

i find it funny that you know how to post in a forum like this but you don't know how to use their online facility, FYI you can do bills payment or transfers there para hindi ka na pumila sa loob ng branch, and why will you wait 45 mins to deposit ur check whereas you can do it faster if you deposited it using their ATM, they have plenty of sites naman here in Makati that is if you work here wherein you can also withdraw your payroll, incidentally our company payroll is with BPI and i haven't encountered any problem with them especially when they introduced me to the options i could use whenever i do banking transactions....i guess totoo yung sabi ng friend ko na officer na kung sino pa yung walang pera sila pa ang masyadong demanding...oops sorry kung may tinamaan, ikaw kasi naninira ng institution na i appreciate : )

Yung friend mo na empleyado ng banko eh di siguro alam ang ibig sabihin ng customer service. As I said wala ka talagang reklamo pag may pera ka dahil preferred client ka.

[xninjax]

am wondering why you people still go to the branches whereas you can transact via online naman for transfers and bills payment, siguro naman kung marunong ka mag-post sa forum na ito marunong ka mag-enroll sa EOL nila, they also have plenty of ATM sites here in Makati if you work here so why not just withdraw thru the ATM, you can also make deposits thru ATM if you're not familiar yet kasi i find it very funny yung post ng isa na nag-wait sya ng 45 mins just to deposit his check, di kaya nya naisip na sana sa ATM na lang nya ginawa yung deposit...sabi nga ng friend ko na officer ng BPI na kung sino pa yung wala namang pera sila pa yung demanding...oops sorry kung may tinamaan : )

Backread first before you start wondering.. :D

we're talking here about checks

[ghosthunter]

am wondering why you people still go to the branches whereas you can transact via online naman for transfers and bills payment, siguro naman kung marunong ka mag-post sa forum na ito marunong ka mag-enroll sa EOL nila, they also have plenty of ATM sites here in Makati if you work here so why not just withdraw thru the ATM, you can also make deposits thru ATM if you're not familiar yet kasi i find it very funny yung post ng isa na nag-wait sya ng 45 mins just to deposit his check, di kaya nya naisip na sana sa ATM na lang nya ginawa yung deposit...

So tell us how do we deposit a cheque via online or ATM? Because ATMs do not accept cheque deposits. Or are you just too brainwashed by your BPI officer friend's story telling?

sabi nga ng friend ko na officer ng BPI na kung sino pa yung wala namang pera sila pa yung demanding...oops sorry kung may tinamaan : )

Ask anyone. If BPI's service is that bad, will it encourage your clients to deposit more money into your bank? Of course NOT! Honestly, I had a lot more money in my account couple years ago but the LACK of service simply discouraged me from maintaining that balance in BPI. Instead, I moved most of balance to another bank nearby which gave much better service to ALL of their customers. The only reasons I still have BPI accounts is having accounts in multiple banks gives me some banking flexibility as well as access to online banking services.

By the way, if your BPI officer friend told you how much a client has in his/her account(s) then that is WORST because that is BREACH of client's bank details. The more I would not want my money and my bank business done there.

[shadow]

i find it funny that you know how to post in a forum like this but you don't know how to use their online facility, FYI you can do bills payment or transfers there para hindi ka na pumila sa loob ng branch, and why will you wait 45 mins to deposit ur check whereas you can do it faster if you deposited it using their ATM, they have plenty of sites naman here in Makati that is if you work here wherein you can also withdraw your payroll, incidentally our company payroll is with BPI and i haven't encountered any problem with them especially when they introduced me to the options i could use whenever i do banking transactions....i guess totoo yung sabi ng friend ko na officer na kung sino pa yung walang pera sila pa ang masyadong demanding...oops sorry kung may tinamaan, ikaw kasi naninira ng institution na i appreciate : )

For the sake of argument na pwede mag deposit nf cheques sa ATM, ikaw mag deposit ng mga cheques namin every week para buong araw ka mag input sa ATM

[Ry_Tower]

I use EOL kaso kapg offline pipila ka pa din sa branch. wapak!!! Ganun din, still same story, kulang sa tellers! Bakit BDO at MB ginagawan nila paraan pero BPI just doesn't mind.

Again it might be different on a per branch basis but I just hope they do improve their service.

[vinj]

i find it funny that you know how to post in a forum like this but you don't know how to use their online facility, FYI you can do bills payment or transfers there para hindi ka na pumila sa loob ng branch, and why will you wait 45 mins to deposit ur check whereas you can do it faster if you deposited it using their ATM, they have plenty of sites naman here in Makati that is if you work here wherein you can also withdraw your payroll, incidentally our company payroll is with BPI and i haven't encountered any problem with them especially when they introduced me to the options i could use whenever i do banking transactions....i guess totoo yung sabi ng friend ko na officer na kung sino pa yung walang pera sila pa ang masyadong demanding...oops sorry kung may tinamaan, ikaw kasi naninira ng institution na i appreciate : )

If online is supposed to be convenient, BPI requires users to go to the branch or correspond with the branch to process enrolling accounts for online fund transfers which is the opposite of convenient. I deactivated my BPI online banking because of this, and I'm closing my BPI account as soon as the last few issued checks I issued have cleared.

I also used to have a friend who's an officer at BPI (not at the branch level). He's still an officer at BPI, but is not my friend anymore.

So tell us how do we deposit a cheque via online or ATM? Because ATMs do not accept cheque deposits. Or are you just too brainwashed by your BPI officer friend's story telling?

Ask anyone. If BPI's service is that bad, will it encourage your clients to deposit more money into your bank? Of course NOT! Honestly, I had a lot more money in my account couple years ago but the LACK of service simply discouraged me from maintaining that balance in BPI. Instead, I moved most of balance to another bank nearby which gave much better service to ALL of their customers. The only reasons I still have BPI accounts is having accounts in multiple banks gives me some banking flexibility as well as access to online banking services.

By the way, if your BPI officer friend told you how much a client has in his/her account(s) then that is WORST because that is BREACH of client's bank details. The more I would not want my money and my bank business done there.

The most customer service oriented bank managers and officers that i know do not make any distinction between high net depositors/borrowers down to the regular depositors.

For the sake of argument na pwede mag deposit nf cheques sa ATM, ikaw mag deposit ng mga cheques namin every week para buong araw ka mag input sa ATM

Hehehe. Baka tapos na clearing, nag-iinput pa rin.

[1997]

i find it funny that you know how to post in a forum like this but you don't know how to use their online facility, FYI you can do bills payment or transfers there para hindi ka na pumila sa loob ng branch, and why will you wait 45 mins to deposit ur check whereas you can do it faster if you deposited it using their ATM, they have plenty of sites naman here in Makati that is if you work here wherein you can also withdraw your payroll, incidentally our company payroll is with BPI and i haven't encountered any problem with them especially when they introduced me to the options i could use whenever i do banking transactions....i guess totoo yung sabi ng friend ko na officer na kung sino pa yung walang pera sila pa ang masyadong demanding...oops sorry kung may tinamaan, ikaw kasi naninira ng institution na i appreciate : )

Same with you.. kung sino pa yung bago siya pa yung mayabang..

[glenn manikis]

manyak. :hysterical:

kaya nga manikis eh... it means kis... mani...

[glenn manikis]

manyak. :hysterical:

bruha!!! magagandang lalake... ang ibig sabihin ko.... kulutin kita dyan eh...

[vinj]

kaya nga manikis eh... it means kis... mani...

Ampch, learned something new today.

[ghosthunter]

i find it funny that you know how to post in a forum like this but you don't know how to use their online facility, FYI you can do bills payment or transfers there para hindi ka na pumila sa loob ng branch, and why will you wait 45 mins to deposit ur check whereas you can do it faster if you deposited it using their ATM, they have plenty of sites naman here in Makati that is if you work here wherein you can also withdraw your payroll, incidentally our company payroll is with BPI and i haven't encountered any problem with them especially when they introduced me to the options i could use whenever i do banking transactions....i guess totoo yung sabi ng friend ko na officer na kung sino pa yung walang pera sila pa ang masyadong demanding...oops sorry kung may tinamaan, ikaw kasi naninira ng institution na i appreciate : )

I guess you're just a little rich girl so you "appreciate" the prejudicial style of treatment this bank offers you? For years I have transacted with this BPI branch and the people manning the services/new accounts are so "tamad" in doing anything beyond their immediate job. I remember inquiring about other online services they have and how to enroll to them, nothing.

Banks only product is "service" to their customers. Why should one be different from another? We are all depositors of that bank? All I am asking for is a faster and more efficient system. Is that too much to ask from one of the biggest banks in the country? Or has BPI simply grown too big to care about the needs of simple account holders? BDO has shown in their numerous branches that quick and efficient service for ALL CUSTOMERS without prejudice to the money in your wallet can be achieved.

Some people are just so typical "onion-skinned" pinoys when people are telling the simple truth. Pointless to get angry at the person because it will not solve the issue of the complaint. Fix the problem and that same person will probably give recommendations in place of customer complaints.

[renzo_d10]

am wondering why you people still go to the branches whereas you can transact via online naman for transfers and bills payment, siguro naman kung marunong ka mag-post sa forum na ito marunong ka mag-enroll sa EOL nila, they also have plenty of ATM sites here in Makati if you work here so why not just withdraw thru the ATM, you can also make deposits thru ATM if you're not familiar yet kasi i find it very funny yung post ng isa na nag-wait sya ng 45 mins just to deposit his check, di kaya nya naisip na sana sa ATM na lang nya ginawa yung deposit...sabi nga ng friend ko na officer ng BPI na kung sino pa yung wala namang pera sila pa yung demanding...oops sorry kung may tinamaan : )

Natural. Paano magiging demanding yung mga may pera eh preferred client na nga sila?

Ano point mo dito? Yung mga walang millions of pesos sa account nila kailangan magtiis sa walang kwentang customer service ng ibang brances ng BPI? Ganun?

Wow ha.

Alam naman namin na may special privileges ka kapag special client ka nila, pero ang kinaiinis lang naman namin eh bakit hindi nila gawing mas productive yung staff nila. Or damihan nila yung numero ng staff nila para mas maging efficient yung takbo nung bank. Hindi naman kami nagwwish na sana lahat kami magkaron ng VIP treatment, ang gusto lang naman namin mas magandang customer service.

Kaya konti nalang pera namin diyan sa BPI eh. Ultimo mga staff, bulok.

[1997]

Sa Allied hindi ko na rin kailangan pumila kasi mabait yung Manager sa aken.. pero I prefer to fall in line kasi respect na rin sa nakapila.. if minsan mahaba pila and nag mamadali ako pinapadeposit ko na lang sa ibang tao... Kasi parang ang bastos and yabang naman kung hindi ka pipila... pwera na lang cguro yung nag iiwan ng passbook kasi hindi naman rush yun eh, pwede nila gawin after nung pila...

[vinj]

Sa Allied hindi ko na rin kailangan pumila kasi mabait yung Manager sa aken.. pero I prefer to fall in line kasi respect na rin sa nakapila.. if minsan mahaba pila and nag mamadali ako pinapadeposit ko na lang sa ibang tao... Kasi parang ang bastos and yabang naman kung hindi ka pipila... pwera na lang cguro yung nag iiwan ng passbook kasi hindi naman rush yun eh, pwede nila gawin after nung pila...

Same here. I always fall in line and i resort to my friends in the bank or our messenger only if time is of essence. Heck, I even saw the president and chairman of the bank fall in line or personally do his transactions from time to time.

[Tifosi]

Hindi kaya taga BPI si abby17? Tingnan ninyo yung join date at 2 posts pa lang siya...interesting

Sa Philam Tower yung office ko and I usually transact sa branch on the ground floor. Usually napupuno yan from the 14th-16th of the month and if coming from a long holiday. Kaya I usually end up depositing cheques pag malapit na magsara ang branch. Hindi ko nga rin maintindihan sa BPI kung bakit di nila gamitin yung new accounts/services section nila pag mahaba pila sa tellers. Sa Metrobank ginagawa nila yun kaya malaki tulong sa waiting time.

[Starex_Gold]

Pics muna.... :hammer: :naughty2:

[uls]

Hindi kaya taga BPI si abby17? Tingnan ninyo yung join date at 2 posts pa lang siya...interesting

Sa Philam Tower yung office ko and I usually transact sa branch on the ground floor. Usually napupuno yan from the 14th-16th of the month and if coming from a long holiday. Kaya I usually end up depositing cheques pag malapit na magsara ang branch. Hindi ko nga rin maintindihan sa BPI kung bakit di nila gamitin yung new accounts/services section nila pag mahaba pila sa tellers. Sa Metrobank ginagawa nila yun kaya malaki tulong sa waiting time.

baka may union ang mga empleyado ng BPI

may kasunduan with management na bawal ma-overwork ang mga teller hehe

dapat at any given time isa o dalawang teller lang active kahit mahaba pila

yung ibang teller nagpapahinga sa "new accounts"

[ghosthunter]

baka may union ang mga empleyado ng BPI

may kasunduan with management na bawal ma-overwork ang mga teller hehe

dapat at any given time isa o dalawang teller lang active kahit mahaba pila

yung ibang teller nagpapahinga sa "new accounts"

In BPI, the tellers never swap places with the ones at the new-accounts/services.

[ghosthunter]

Hindi kaya taga BPI si abby17? Tingnan ninyo yung join date at 2 posts pa lang siya...interesting

Obvious naman na si Abby is the one directly connected to BPI.

[Ry_Tower]

In BPI, the tellers never swap places with the ones at the new-accounts/services.

Nakaabot na ata sa BPI ito, a friend of mine just confirmed that BPI bolstered their manpower in some branches because of the long queue and obvious need to add "teller manpower daw". Kaso parang holiday season lang, yung mga branch na kunti trnsactions yung binawasan.

Pero in my observation parang the previous months mahaba na rin talaga pila.