Job Openings at E-Telecare

[woodfire]

Mababa yata ang P12XXX sa trabahong pang short term at hindi pedeng gawing career. Oooops, babanatan na naman ako dito ng mas maganda na to kesa walang trabaho. Ang sa akin lang naman kung makakakuha kayo ng "REAL" IT experience kahit na kumikita ka ng P5K a month, mas maganda sya in the long run. Kaya nga lagi kong sina-suggest na pumasok na lang kayo sa software house with a starting of P5K kesa sa mga call centers (with P18K salary) at mapag-iwanan. Alam kong likas sa ating mga Pinoy ang mahilig bumaling sa "easy money" pero isipin din natin paminsan-minsan ang ating mga sarili lalung-lalo na ang ating kinabukasan. Sa dami ng nagta-trabaho sa call-centers, ilan sa kanila sa inyong palagay ang totohanang makakapasok sa IT after 10 years sa call center? At huwag nyong iisipin na pang-matagalan ang call centers dahil pana-panahon lang din yan tulad ng nursing at IT noon (boom ulit ang nursing)! Opinion ko lang po 8)

I agree with Macky! Think long-term guys! Plan your career carefully!

[ssaloon]

e-tel contacted me the other day, aggressive hiring nga!

[papichulo168]

Mababa yata ang P12XXX sa trabahong pang short term at hindi pedeng gawing career. Oooops, babanatan na naman ako dito ng mas maganda na to kesa walang trabaho. Ang sa akin lang naman kung makakakuha kayo ng "REAL" IT experience kahit na kumikita ka ng P5K a month, mas maganda sya in the long run. Kaya nga lagi kong sina-suggest na pumasok na lang kayo sa software house with a starting of P5K kesa sa mga call centers (with P18K salary) at mapag-iwanan. Alam kong likas sa ating mga Pinoy ang mahilig bumaling sa "easy money" pero isipin din natin paminsan-minsan ang ating mga sarili lalung-lalo na ang ating kinabukasan. Sa dami ng nagta-trabaho sa call-centers, ilan sa kanila sa inyong palagay ang totohanang makakapasok sa IT after 10 years sa call center? At huwag nyong iisipin na pang-matagalan ang call centers dahil pana-panahon lang din yan tulad ng nursing at IT noon (boom ulit ang nursing)! Opinion ko lang po 8)

You are right in several points. Sometime in the future the call center industry will taper down and only the strongest will remain. But I beg to differ na wala kang matututunan sa call center. First of all the people skills you develop in terms of customer care and sales training is very much applicable in any industry. Second of all your communication skills get highly developed and would always be practical in any situation specially during interviews. Iba pa rin pag articulate na, American accent pa, pati yung nag iinterview sa iyo na iintimidate. Hindi lahat ng tao may carreer sa call center as much as hindi lahat ng tao may career sa IT. And it is never "Easy Money", ang daming sacrifices din. Ang easy money is the money you ask from your parents.

[CaRGirL]

KANYA KANYANG DESISYON LANG NAMAN YAN E... DBA....

pinagiinit nyo na naman ulo ko e... lech! :twisted:

[mazdamazda]

Macky, you have some points in there bud. Medyo hindi lang maganda dating!

The problem in working in companies like etelecare is that your career path is narrowed down to on being a CSA. There would be some upward movements (supervisory) but your other skills would not be honed that much. Your communications skills might be excellent but what other career options do you have?

With the current environment, you must move to become knowledge workers. Multidisiplinary skills are a must and should be developed at the onset. Networking with your co-workers / managers / upper management is also a must if you want to go somewhere.

I'll take my case for example (di naman sa pagyayabang). Am receiving a sub 10k salary and my job title is **** but my current job responsibilities and technical expertise is high. When there are meetings, I am the one representing our department. When a problem comes up, am the troubleshooter. I didn't start with my current job that way but I worked on it in less than a year. The good thing is that I am in a position with some independence / flexibility. Right now, they are working on my promotion / transfer after our outsourced consultancy firm expressed interest in me. Couldn't believe that all that transpired in only 1 year. :mrgreen: Hope you got something out of my novel. :mrgreen:

[ssaloon]

very well said.

[Macky]

Dun sa mga uminit ang ulo..... ilang taon na kayo sa call center? Alam mo ba ang technical skills required para maging competitive sa IT world? Hindi lang basta magaling kang mag-slang OK ka na. At bakit naman mai-intimidate yung mga HR na nagi-interview sa mga ex-call center employees e kaya nga kayo ini-interview ay dahil kailangan nyo ng trabaho. Yung mga nagi-interview sa inyo may trabaho na (parang yung mga ini-interview kong mga nasa Pinas.... I better make sure daw na maganda ang offer ko since nasa Ayala na daw sila sa Pinas :roll: E bakit naga-apply ka ngayon?). From experience, naging consultant din ako at naging palaboy sa iba't ibang kumpanya both in th Philippines and the US..... ang nakakainis sa lahat ay yung mga Indians na nakukuha sa trabaho dahil sweet talker pero walang laman in between the ears. Tapos sasabihin na madaming technical stuffs na natututunan sa call center??!!?? Alin? Ang magbasa ng problem log at pagaralan yung mga recomended solutions? Asan ang practical application...... alam mo ba na kaya nasa Pilipinas ang mga supposedly "higanteng" call centers ay dahil hindi makabayad ng mga tao sa US ang mga yan kaya nag outsource sa Pinas? They are taking advantage ng pagiging naive natin. Hindi ka ba maiinis pag nalaman mong dapat ay kumikita kayo ng $30K a year imbes na P18K monthly..... walang mauuto kung walang magpapa-uto..... ayan na naman, naririnig ko na naman yung mabuti nang mag-trabaho sa call center kesa sa wala...... ang daming alternative dyan, unang-una na ang software house. Maraming dahilan kung ayaw...... pero kung hindi nga naman kaya ang REAL IT job, pede na ang call center, atleast malaki ang sahod :mrgreen:

mazdamazda,
Congratulations on your upcoming promotion. Yan ang idinidiin ko dito.... siguradong kahit saan ka pakawalan, with your technical expertise marami kang mapapasukan dahil may REAL experiences ka. Halos parehas ang situwasyon mo sa mga pumasok sa software house were thereare an abundance of knowledge to be learned of.

[Macky]

Sayang.... ganda pa naman ng sig mo..... no boundsries, take it to the extreme??? Bakit bounded yung trabaho mo? Pero tama ka sa extreme.... nasa lower end of the spectrum ka nga lang 8) Wake up girl!!! Masyadong magaling ang mga Pinoy para mabobo lang sa call center. Call me blunt but the truth shall set you free 8) Di ko kailangang lumabas at magkaroon ng dating na maganda dahil alam kong nasa katotohanan ako. Bale wala ang image sa akin basta makatulong lang :roll: At kung sa tingin mo ay hindi ako nakakatulong..... then, tama lang na mag-call center ka habang buhay :lol:

[Macky]

Hindi lahat ng tao may carreer sa call center as much as hindi lahat ng tao may career sa IT.

Ano ba ang career plan mo (if any)? Do you have any long term plans?

I am one of those na may IT career and I'm giving you a wake up call. Call center o IT? Sensya na if I posted na easy money ang call center pero in my case totoo sya since it would be a sure shot na makakapasok ako sa call centers pero para ano? Para magkaroon ng supervisory skills? Tapos ano, magpa-Project Manager ako handling more than 10 people per project? Papano ko madadala yung call center skills ko don if I don't know **** about the REAL IT world-sense of business. Do you even have a concept of a systems full-life-cycle? My point.... exactly!

[papichulo168]

Macky

Your points are well taken. But like I said, hindi lahat ng tao pang IT as much as hindi lahat ng tao for call centers. But I resent your statement na ang trabaho sa call center ay nakakabobo. You don't know a lot about call centers to arrive at that conclusion and it is really unfair for the people who work in the industry to lump them into one image. Hindi pwedeng lahat ng tao nasa IT industry lang making programs and building networks. Some of us have to be service crew members, sales people, garbage men, doctors, engineers and some people have to be call center professionals. Your statements demean a lot of people in the industry and as far as your statement na "nakakatulong ako" I can't see how can you help other people with your crab mentality by talking down on an industry that contributes badly needed dollars and employment to our sagging economy. Four days into this thread and as far as I am concerned I have already helped 16 people get employment. It's not much but at least I walk the talk. How many people have you helped lately?

PS: FYI, hindi uminit ang ulo ko nung previous post mo, ngayon lang nung pi-nost mong bobo (yes, that's what you mean on your last post) ang mga nagta-trabaho sa call centers.

[pajerokid]

tsk tsk tsk.....

[Kennon_road]

Macky,

Lahat ng sinabi mo ay tama dude, I'm in IT also, just like you, I started as a low ranked programmer trainee with a monthly income of P3800, 3800 pesos, considering
I only shifted to programming because I could not stand being a technician in a Huge Semiconductor company, na worked almost 24 hours na sa planta eh di parin umaasenso, so after 1 year, nag try ako sa programming(mainframe), shitt 3800 pesos as starting, eh mas malaki pa overtime ko sa dating trabaho ko, pero my main objective is to gain basic knowledge and foundation sa IT cause in the long run talaga ay mapapakinabangan mo din.

Medyo masakit man tanggapin, tama yung sinabi mo na exploited ang mga pinoy sa callcenter( ang tawag sa ibang bansa niyan ay HELPDESK), taga receive ng problema then ipasa sa application side para maresolve. shifting pa nga yan, pati dito sa sa amin, magaan lang ang trabaho ng hepdesk, not much logical thinking involved but I guess some people like to keep work life simple and easy, basta ok na sila sa sweldo, contented na sila na mag stay sa ganyang trabaho which is fine basta wala silang tinatapakan na ibang tao.

Kanya kanyang diskarte yan, but tama ka, magaling ang pinoy, sabi ng ng mga puting amo dito sa mga pinoy, we are more of the worker type, not the talker,(approve ako sa sinabi mong magaling lang magsalita yang mga Indian na yan, although may magagaling din, karamihan ay puro salita lang, pag may meeting kala mo ang daming alam, kaya minsan napagiiwanan ang mga pinoy dahil diyan), if we have a chance to get a better job then maybe we should take the risk kahit mas mababa sweldo.

peace:D

[Kennon_road]

Baka ma mis interpret din yung sinabi ko ah, anyway sorry mali yung logical thinking na term ko, it should be not technically in nature yun. Anyway, I hope you are all getting the benefits like medical leave, vacation, bunos, at least di masyadong agrabyado sa ibang call center.
peace:D

[Macky]

Last post.... nakakabobo is different sa bobo.... get my drift? Ikaw ang nagsabi na bobo ang nasa call centers. I posted na nakakabobong magtrabaho sa call centers. Ako nabobobo minsan kapag monotonous na ang trabaho. Konting isip naman kaibigan. Isa pa, sinung may sabi sa yo na hinuhusgahan ko pati yung mga basurero? Ang sinasabi ko, at sana totohanan mo nang makuha ang mga points ko.... is that imbes na mag-call center, mas maganda kung mag apply na lang sa software house kahit mas mababa ang sahod dahil hindi hamak na mas malawak ang experience na mae-established mo sa software house compared sa mas malaking sahod na call center employee na TOTOONG mas maganda in the long run. Did you REALLY get my point? Nasa call center ka nga ba? Bakit naman hindi mo ako maintindihan e nakasulat naman yung mga sinabi ko at hindi over the phone?

I'm not trying to be cute ofcourse like the others :lol: BTW, hindi ko binibilang ang mga natulungan ko pero I did post a requirement before here in tsikot at may mga nakuha naman ako nang walang referal fee :roll:

Ano nga ulit long term plans mo? Please reply sensibly.... baka sabihin mo na namang points well taken tapos in the end crab mentality na naman lahat ng sinabi ko (although I do think na it's the other way around) :roll: Be matured naman kaibigan.

[Macky]

Kennon_road,

Yup... the truth hurts..... and yes.... madalas ma-take out of context mga post dito kaya good for you dahil pinoint out mo agad. Minsan nga they put words right out of your mouth e :roll:

Eto lang ang sensible post na nabasa ka sa thread bna to about call centers:

Medyo masakit man tanggapin, tama yung sinabi mo na exploited ang mga pinoy sa callcenter( ang tawag sa ibang bansa niyan ay HELPDESK), taga receive ng problema then ipasa sa application side para maresolve. shifting pa nga yan, pati dito sa sa amin, magaan lang ang trabaho ng hepdesk, not much logical thinking involved but I guess some people like to keep work life simple and easy, basta ok na sila sa sweldo, contented na sila na mag stay sa ganyang trabaho which is fine basta wala silang tinatapakan na ibang tao.

if we have a chance to get a better job then maybe we should take the risk kahit mas mababa sweldo.

8)

[beintedos]

well.. kennon_road and macky has d same point of view.. but kennon's way of voicing out his opinion is more appropriate than macky's... :|

[kevinp]

Macky, not all the job applicants at call centers know how to program. Yes, there are firms like accenture that hire folks even if they don't have a computer-related degree in college, but these are very few and far between (and places like accenture only hire grads from the top 4 schools in the country). not everyone has the capability or opportunity to land jobs in software houses kaya some people take up jobs in call centers. AFAIK, even people with degrees in Journalism or Psychology can end up as a CSR. How can these people possibly end up in programming jobs. Mahirap na nga ang IT jobs dito, mas mahirap pa kung IT job that will train someone who doesn't have programming background.

IMO, if one has the potential to land a job other than one as a CSR, one should go for it. But if opportunities don't present themselves, mabuti na nga ang may trabaho kaysa maging mapili. :D While computer science grads may be dreaming of jobs in multinational software corporations, others may be dreaming of a job in a call center because they know that (at the moment), this is the highest that they can aim for (but then again, I'm not speaking of every single CSR in the country, some lang).

BTW, programmer din ako sa isang multinational software company here in Makati. :wink:

Peace! :D

[mgam]

12k as a starting salary is ok, at least here in Metro Manila.

Interested lang ako dun sa TL na 300 to 400k ang pay. Ano ba ang mga job responsibilities ng position at nasa ganitong range ang annual pay?

Ano ba ang average age ng TL?

At ano rin ang usual benefits ng mga TL?

Thanks!

[papichulo168]

12k as a starting salary is ok, at least here in Metro Manila.

Interested lang ako dun sa TL na 300 to 400k ang pay. Ano ba ang mga job responsibilities ng position at nasa ganitong range ang annual pay?

Ano ba ang average age ng TL?

At ano rin ang usual benefits ng mga TL?

Thanks!

Back to the topic:

TL's who started out as pioneer CSRs 3 years ago in their early 20's are around 24 to 26 years old now. Their jobs involve a lot of coaching and mentoring junior and senior CSRs in either the customer care or sales aspect as well as meeting and surpassing group targets while maintaining a set standard of call quality. What I like about this company is career advancement is based purely on merit so halos lahat ng actions mo have to follow certain clearly established standards. A lot of clients even finance trips of selected CSRs and TLs in the US for further training. TLs then move on to become shift managers and then eventually handle projects of their own or become trainors. My operations manager moved up from a low level CSR to a junior op manager (8 levels) in less than 2 years. And he's only 24. Even though there are a lot of older employees under him (including me) he's very humble but no-nonsense.

About other benefits, there's the standard health benefit w/c includes dependents, 30% night diff (w/c is a given since you're gonna work off hours) and in some projects there are productivity bonuses on top of a 30% performance bonus given quarterly. To be a successful TL you have to keep people, keep them productive and keep them happy, so people skills are absolutely essential. It's hard to keep people at E-Tel because a lot of promising employees are pirated by other outfits so there is a minimum 12 month contract when you do sign up.

Lastly, the company is an equal opportunity employer. They wouldn't even ask you your age (but there is a minumum age to be followed) but the hiring process is so thorough so all claims in your CV are checked and double checked.

I hope I answered all your questions satisfactorily.

[CaRGirL]

BAHALA KA(YO) KUNG ANO GUSTO NYO SABIHIN OK...

ok fine, bobo na kung bobo... bahala kayo...

ok, hindi pa ako grad ok, kaya siguro ako nag apply dito... pero sana wag maliitin ang trabaho ok... all i just need is a work that can support my family (if not, my kid man lang...)

ano gusto mo gawin ko, lumipat ng trabaho o mag aral ulet para mag- hmmm... doctor? nurse? piloto? sabihin mo lang...

ANO MASAYA KA NA?!