Macky, not all the job applicants at call centers know how to program. Yes, there are firms like accenture that hire folks even if they don't have a computer-related degree in college, but these are very few and far between (and places like accenture only hire grads from the top 4 schools in the country). not everyone has the capability or opportunity to land jobs in software houses kaya some people take up jobs in call centers. AFAIK, even people with degrees in Journalism or Psychology can end up as a CSR. How can these people possibly end up in programming jobs. Mahirap na nga ang IT jobs dito, mas mahirap pa kung IT job that will train someone who doesn't have programming background.

IMO, if one has the potential to land a job other than one as a CSR, one should go for it. But if opportunities don't present themselves, mabuti na nga ang may trabaho kaysa maging mapili. :D While computer science grads may be dreaming of jobs in multinational software corporations, others may be dreaming of a job in a call center because they know that (at the moment), this is the highest that they can aim for (but then again, I'm not speaking of every single CSR in the country, some lang).

BTW, programmer din ako sa isang multinational software company here in Makati. :wink:

Peace! :D