call center team leader salary

[C#@RD]

OT: rip off tayo ng mga kano, they pay them $12-$20/hr tapos we get that pay for an entire day's work, kahit half or 1/3 ng sweldo nila per day pwede na

[russpogi]

OT: rip off tayo ng mga kano, they pay them $12-$20/hr tapos we get that pay for an entire day's work, kahit half or 1/3 ng sweldo nila per day pwede na

SOBRA! :fire:

[scarab]

....hehehe, when i was training in the US i asked one of the CSRs there how much they get in a month, around $3-4k/month.

[empy]

how is that a rip-off when you make much much more than you would for an equivalent job in your market?

are you asking to be paid on a scale equivalent to the US market?

[CtrlAltDel]

Left the call center industry as an Assistan Vice President for Sales and Operations and this is what I can share:

Work advice for Call Center riders
Decided to join the industry two years ago and left recently. Here are the reasons why:

Upside:

1. High pay.
2. Women are aplenty.
3. I almost got pirated 6 times in two years.
4. So easy to transfer but I did not. (only twice)
5. Very nice work atmosphere.


Downside :

1. Possible to lose your family
2. Most of my Shift Managers and Operations Managers (reporting to me) have no moral authority.
3. If only I can share with you the stories of agents especially women, you will be so disheartened.
4. GRAVEYARD is not easy. Studies prove that you slowly develop memory gaps as you are tampering with your body clock.
5. Too much pressure from both external and internal customers. Day in/out they are harping on the smallest concerns.
6. Hard to look for another job outside the industry if you have not tried other industries. It is a good thing I had customer service, IT and FMCG tucked in all of 19 years.
7. Agents who are on displinary actions would rather transfer to another company than learn from the experience.
8. Etc.

My sysnopsis is that it may be worth the experience but my advise to you young agents and executives of the BPO business, as early as now prepare yourself to experiencing daytime jobs that are regular. It is very difficult if all they see in your CV is Call Center 1 to CC2 to CC3. What is happening right now is alarming, who offers the highest base pay get the agents momentarily and loses them again to another company. This is not good at all and can you imagine the catastrophe if the BPO business ends. Where do all these people go? Better be prepared to slug it out by continually improving yourself and learning to adjust to regular jobs. But it all depends on how you look at your career (short or long term). I am now leaving the industry feeling good as it was a great learning experience. Very fortunate to lead a service company that is M-F ( regular 8am-5pm)and values work life balance.

My conclusion, I was right when I started that there is a certain lifespan. And that is two years. After that, you get to realize so many things that you have missed out. Don't you guys even wonder why there is so much office politics in the BPO, because CC employees are being paid to talk. And believe me, we are paid for what we are missing in life

Part 2


Thank you for all your valuable inputs. Let this be not misconstrued as a statement that the BPO business is bad at all. Admittedly, I have learned in the short two years that I stayed. What I am clearly stating here is that, do not limit yourself to the industry as your skill set will be boxed. If and when this sunshine industry fades, what will happen to the almost 200,000 employees currrently employed? Better be prepared so you may still be ahead of the pack. I do have a lot of friends who keep on saying that they want a career shift but are afraid to lose their title and high pay. Also they are afraid to face corporate people and be asked how do you manage your team given that the 20/60/20 rule on sales should be practiced. How many BPO people know what is the business lingo being used outside? Only a couple i must say.

The quick buck that we are getting may come to an end. Do you realize that the base pay has been increasing rapidly that it is becoming costly for the BPO to operate profitably. And this is where it all bogs down. This maybe a short enjoyment for most but for how long? What the hell am I trying to share here? It is just a concern that I am trying to raise as early as now without sounding like a prophet of doom. I can write at least 15 pages of how this industry flourished and 30 pages why it may not stay any longer. I am finishing a paper to share with most people to reeducate them of what the call center is all about, other than the high pay. One comment was, as long as I am happy I will stay. Fair enough I must say but very dangerous as it does not involve any planning at all.

And yes, I am looking forward to meeting up with you and doing a short ride. I remember the days when I would ride to work and come home with a smile not because of work but because of the ride. Now, I will be missing that as I will be returning as a weekend warrior.

Cheers to all By the way, only today I received at least four calls from headhunters who knew that I left and were offering opportunities with other centers. My simple answer was, I am going back to the mainstream and please do not treat us as commodities who have a price tag attached whether or not we are still connected with our present centers.

Trivia : Do you guys know that headhunters make P50,000 for TL, P150,00 for an OM and around P400,000 for an AVP that they place with call centers?

Lengthy but interesting post. I hope prospective CC employess take notice. Pero sa hirap maghanap ng trabaho dito sa Pilipinas ok pa rin dyan sa call center kesa sa wala.

[chris_d]

AFAIK sa amin salaries for tech agents range from 16k-25k, TL/SL is around 34k-40k I think. Yung mga SL lang nga sa amin walang overtime and holiday pay. Buti na lang nde ako SL...

[Chip]

very good post sir fireblade.

i hope all current and prospective CC employees read it. If not to plan their future and career path, then just for a little perspective check.

[Alpha_One]

OT: rip off tayo ng mga kano, they pay them $12-$20/hr tapos we get that pay for an entire day's work, kahit half or 1/3 ng sweldo nila per day pwede na

And that's why all the call centers are moving to places such as here and India.

[Mguy]

Downside :

1. Possible to lose your family
2. Most of my Shift Managers and Operations Managers (reporting to me) have no moral authority.
3. If only I can share with you the stories of agents especially women, you will be so disheartened.

Can you elaborate on these?

[fireblade]

Can you elaborate on these?

First point was in losing your family:

If you are married and you keep on meeting people who work the same hour as you do while your husband or wife is sleeping, where do you go to? I have had several talks with my managers wherein guiding them was never heard of in the past. They live in a different world so to speak. Remember that shooting incident in a Makati building between call center agents of two different companies? What was the reason, infidelity! I cannot count with my fingers the number of broken marriages that I have seen happen within our group and the countless that are about to happen.


Second point was moral authority:

Most of the leaders i.e. team leaders, shift manager, etc came from the ranks of agents. Most are not prepared to handle the true meaning of a leader since some were promoted just to fill in the slots and for them not to move out. They have leaders who were just promoted just when they said, I will have to transfer to another center since my efforts have not been recognized within this company, but you have only worked for six months! It is more because of the demand outside that people take advantage of it and use it as a bargaining tool. Also, most managers do not have the proper discipline that they should be showing. A newly promoted manager was once caught doing some hanky panky with an agent! Oh well, remember that people think differently at this time of the night and you can not blame them. Also, they earn so much but if you look at their bank account, close to nil before the next payday comes.Rolex, Techno-marine, lacoste,guess, etc were easily purchased by most because of the huge pay.I myself got a brand new Volvo and Escape( cash) only after six months (defense-i saved for it )


Third point was about women agents who have no choice but to travel at night. I am sorry but I can not elaborate on this. It is not right for me to discuss how some are abused on their way to work. In my 2.2 years, at least 6 were referred to my office. Let us leave it at that.