call center team leader salary

[Tikoyman]

TL's average P30-35K starting salary

hindi madali work sa call centers, i think it's a tough choice to stay in the industry weighing the Php which goes with it vs. Quality Life - Health - Long Term Career Goal
i personally think, call center employees are the new "heroes" given the number of businesses na dito naka-outsourced (corny ba?)

pero mahirap talaga ang buhay, kahit sa single people. ito na lang simple scenario ... when bad trip ka or masaya ka and you want to share it immediately with a friend/nanay or tatay mo/partner etc ... kaso tulog sila :-) kainis kaya buy ka na lang Starbucks coffee hehehehe

Ganyan lang pala kalaki ang sweldo ng TL's sa call center , babawasan pa ng 25% tax for our honorable tongressmen at senators! Hindi sapat para buhayin ang isang pamilya.

May kapitbahay akong nagta-trabaho sa HSBC, palagi syang night shift...Gusto na nyang mag-resign dahil hindi na nya masubaybayan ang pamilya nya.

[margaux]

the only problem if you;re working in a call center is time.... especially if you already have your own family...

ummmm, I am also applying for a TL position.... sana lang eh maging maayos lahat....

[russpogi]

Sarap sana maging TL kso mabagal promotion sa company ko.. este namin pala!

Honestly, yoko na din mag work ng graveyard and sa outsourcing industry PERO madami din namang advantages 'tong company ko for me like:
- I do not experience traffic at all
- free parking
- I have full advantage over the weekends. why? I work Sun-Thurs 9pm-6am. Besides, wala naman ginagawa dito sa opis pag Sunday eh! Libre pa food tapos tulog lang... and paid!! hehehe!!
- IP Phone! I have my own US phone number and I can call anyone in the US and they can call me. So pag bored ako, I call my tito, tita, bestfriend, ninang, etc... kwento then sabay bilin ng pasalubong! hehehe!
- dual 17" LCD monitors! Sarap mag-browse! hehehe! Tsikot.com on the left screen and kotseaudioclub.com on the right and my work on the background! hehehe!

I don't for for a call center but for a branch of a US based company that sells flooring they outsourced most of its business process like inside sales, accounting, claims, etc. In short, direct hire kme not like how bigger corporations get the services of a contact center like PeopleSupport or Sykes (i worked for both before). Mas mahal kse if they do it that way eh. Mautak din tong boss namin, liit naman ng pa-sweldo!

[rayban7g]

Sarap sana maging TL kso mabagal promotion sa company ko.. este namin pala!

Honestly, yoko na din mag work ng graveyard and sa outsourcing industry PERO madami din namang advantages 'tong company ko for me like:
- I do not experience traffic at all
- free parking
- I have full advantage over the weekends. why? I work Sun-Thurs 9pm-6am. Besides, wala naman ginagawa dito sa opis pag Sunday eh! Libre pa food tapos tulog lang... and paid!! hehehe!!
- IP Phone! I have my own US phone number and I can call anyone in the US and they can call me. So pag bored ako, I call my tito, tita, bestfriend, ninang, etc... kwento then sabay bilin ng pasalubong! hehehe!
- dual 17" LCD monitors! Sarap mag-browse! hehehe! Tsikot.com on the left screen and kotseaudioclub.com on the right and my work on the background! hehehe!

I don't for for a call center but for a branch of a US based company that sells flooring they outsourced most of its business process like inside sales, accounting, claims, etc. In short, direct hire kme not like how bigger corporations get the services of a contact center like PeopleSupport or Sykes (i worked for both before). Mas mahal kse if they do it that way eh. Mautak din tong boss namin, liit naman ng pa-sweldo!

sarap naman ng buhay mo papi,.. ...dapat idagdag mo: "wala pating INIT" di ba...as usual!

OT: bro you've mentioned that you worked at Sykes too,.. my sis kasi is working there for almost 6 years narin,.. supervisor na ata siya.. do you have an idea how much is the salary of that (supervisor) position?.. wala lang, naitanong ko lang po, (di kc kame close nun, di kame nagkakausap, hehehe) salamat brader!

[russpogi]

sarap naman ng buhay mo papi,.. ...dapat idagdag mo: "wala pating INIT" di ba...as usual!

OT: bro you've mentioned that you worked at Sykes too,.. my sis kasi is working there for almost 6 years narin,.. supervisor na ata siya.. do you have an idea how much is the salary of that (supervisor) position?.. wala lang, naitanong ko lang po, (di kc kame close nun, di kame nagkakausap, hehehe) salamat brader!

Oo nga pala! Hehehe! Sandali lang ako sa Sykes eh. 1 month lang kse telemarketing ng MCI account ko eh. Bad trip! Outbound! hehehe!

Big time pala sister mo eh! Laki sweldo nun! Siguro mga Php50k more or less! Maganda pa benefits sa Sykes aside sa sweldo!

[rayban7g]

Big time pala sister mo eh! Laki sweldo nun! Siguro mga Php50k more or less! Maganda pa benefits sa Sykes aside sa sweldo!

...aaahhhhhh, okey,...now I know,..malaki pala sahod ha,..hmmmm! :mad: ...big time na KURIPOT...so to speak... :arghhh:

[C#@RD]

OT : ok pa sa call center, dami chickas at age level ng call center peeps halos pare pareho.

[empy]

kayong mga CC agents and TL's na babad sa tsikot....hindi ba nahuhuli ng mga call recording monitors ninyo yung tsikot browsing nyo? :evillaugh

[margaux]

kayong mga CC agents and TL's na babad sa tsikot....hindi ba nahuhuli ng mga call recording monitors ninyo yung tsikot browsing nyo? :evillaugh

nope..... petiks mode eh

[russpogi]

kayong mga CC agents and TL's na babad sa tsikot....hindi ba nahuhuli ng mga call recording monitors ninyo yung tsikot browsing nyo? :evillaugh

Nah! Ok lang yun! hehehe! Basta bibes kayo ng Tech (isa lang kse tech guy namin eh kse maliit na company lang kme)!

[scarab]

kayong mga CC agents and TL's na babad sa tsikot....hindi ba nahuhuli ng mga call recording monitors ninyo yung tsikot browsing nyo? :evillaugh

...ok lang sa tsikot pre. i almost got terminated before for being #4 on the **** browser list.

[nugundam93]

...ok lang sa tsikot pre. i almost got terminated before for being #4 on the **** browser list.

#4? wow. idol.

[scarab]

#4? wow. idol.

....bwiset na google yan with safesearch off tapos search by image pa! nakupo!

[fireblade]

Left the call center industry as an Assistan Vice President for Sales and Operations and this is what I can share:

Work advice for Call Center riders
Decided to join the industry two years ago and left recently. Here are the reasons why:

Upside:

1. High pay.
2. Women are aplenty.
3. I almost got pirated 6 times in two years.
4. So easy to transfer but I did not. (only twice)
5. Very nice work atmosphere.


Downside :

1. Possible to lose your family
2. Most of my Shift Managers and Operations Managers (reporting to me) have no moral authority.
3. If only I can share with you the stories of agents especially women, you will be so disheartened.
4. GRAVEYARD is not easy. Studies prove that you slowly develop memory gaps as you are tampering with your body clock.
5. Too much pressure from both external and internal customers. Day in/out they are harping on the smallest concerns.
6. Hard to look for another job outside the industry if you have not tried other industries. It is a good thing I had customer service, IT and FMCG tucked in all of 19 years.
7. Agents who are on displinary actions would rather transfer to another company than learn from the experience.
8. Etc.

My sysnopsis is that it may be worth the experience but my advise to you young agents and executives of the BPO business, as early as now prepare yourself to experiencing daytime jobs that are regular. It is very difficult if all they see in your CV is Call Center 1 to CC2 to CC3. What is happening right now is alarming, who offers the highest base pay get the agents momentarily and loses them again to another company. This is not good at all and can you imagine the catastrophe if the BPO business ends. Where do all these people go? Better be prepared to slug it out by continually improving yourself and learning to adjust to regular jobs. But it all depends on how you look at your career (short or long term). I am now leaving the industry feeling good as it was a great learning experience. Very fortunate to lead a service company that is M-F ( regular 8am-5pm)and values work life balance.

My conclusion, I was right when I started that there is a certain lifespan. And that is two years. After that, you get to realize so many things that you have missed out. Don't you guys even wonder why there is so much office politics in the BPO, because CC employees are being paid to talk. And believe me, we are paid for what we are missing in life

Part 2


Thank you for all your valuable inputs. Let this be not misconstrued as a statement that the BPO business is bad at all. Admittedly, I have learned in the short two years that I stayed. What I am clearly stating here is that, do not limit yourself to the industry as your skill set will be boxed. If and when this sunshine industry fades, what will happen to the almost 200,000 employees currrently employed? Better be prepared so you may still be ahead of the pack. I do have a lot of friends who keep on saying that they want a career shift but are afraid to lose their title and high pay. Also they are afraid to face corporate people and be asked how do you manage your team given that the 20/60/20 rule on sales should be practiced. How many BPO people know what is the business lingo being used outside? Only a couple i must say.

The quick buck that we are getting may come to an end. Do you realize that the base pay has been increasing rapidly that it is becoming costly for the BPO to operate profitably. And this is where it all bogs down. This maybe a short enjoyment for most but for how long? What the hell am I trying to share here? It is just a concern that I am trying to raise as early as now without sounding like a prophet of doom. I can write at least 15 pages of how this industry flourished and 30 pages why it may not stay any longer. I am finishing a paper to share with most people to reeducate them of what the call center is all about, other than the high pay. One comment was, as long as I am happy I will stay. Fair enough I must say but very dangerous as it does not involve any planning at all.

And yes, I am looking forward to meeting up with you and doing a short ride. I remember the days when I would ride to work and come home with a smile not because of work but because of the ride. Now, I will be missing that as I will be returning as a weekend warrior.

Cheers to all By the way, only today I received at least four calls from headhunters who knew that I left and were offering opportunities with other centers. My simple answer was, I am going back to the mainstream and please do not treat us as commodities who have a price tag attached whether or not we are still connected with our present centers.

Trivia : Do you guys know that headhunters make P50,000 for TL, P150,00 for an OM and around P400,000 for an AVP that they place with call centers?

[C#@RD]

OT: rip off tayo ng mga kano, they pay them $12-$20/hr tapos we get that pay for an entire day's work, kahit half or 1/3 ng sweldo nila per day pwede na

[russpogi]

OT: rip off tayo ng mga kano, they pay them $12-$20/hr tapos we get that pay for an entire day's work, kahit half or 1/3 ng sweldo nila per day pwede na

SOBRA! :fire:

[Alpha_One]

OT: rip off tayo ng mga kano, they pay them $12-$20/hr tapos we get that pay for an entire day's work, kahit half or 1/3 ng sweldo nila per day pwede na

And that's why all the call centers are moving to places such as here and India.

[scarab]

....hehehe, when i was training in the US i asked one of the CSRs there how much they get in a month, around $3-4k/month.

[empy]

how is that a rip-off when you make much much more than you would for an equivalent job in your market?

are you asking to be paid on a scale equivalent to the US market?

[flakez]

how is that a rip-off when you make much much more than you would for an equivalent job in your market?

are you asking to be paid on a scale equivalent to the US market?

hehehe

kung ang salary ng agent dito katulad ng sa USAsiguradong wala ng pupuntang call center companies dito. sure don na lang sila sa US at mag hire ng tunay na kano kesa pag panggapin na kano ung agent. hehehe.

kaya nga dito pumunta ung mga CC dahil sa mababang pasahod.