call center team leader salary

[margaux]

kayong mga CC agents and TL's na babad sa tsikot....hindi ba nahuhuli ng mga call recording monitors ninyo yung tsikot browsing nyo? :evillaugh

nope..... petiks mode eh

[russpogi]

kayong mga CC agents and TL's na babad sa tsikot....hindi ba nahuhuli ng mga call recording monitors ninyo yung tsikot browsing nyo? :evillaugh

Nah! Ok lang yun! hehehe! Basta bibes kayo ng Tech (isa lang kse tech guy namin eh kse maliit na company lang kme)!

[mazdamazda]

...yup mga ganun,.. pero yung iba mababa lang bawas like my friend who's working on teletech, P17k starting niya,.. take home niya daw P16k,.. not bad talaga..

1K lang ang tax, sss, philhealth, pagibig? ampucha... malaki pa ang kaltas sa akin nung halos minimum wage pa lang ang kinikita ko before! ma report kaya sa BIR yan! :evillaugh

[scarab]

kayong mga CC agents and TL's na babad sa tsikot....hindi ba nahuhuli ng mga call recording monitors ninyo yung tsikot browsing nyo? :evillaugh

...ok lang sa tsikot pre. i almost got terminated before for being #4 on the **** browser list.

[BlueBimmer]

1K lang ang tax, sss, philhealth, pagibig? ampucha... malaki pa ang kaltas sa akin nung halos minimum wage pa lang ang kinikita ko before! ma report kaya sa BIR yan! :evillaugh

baka exempted sa tax? haha

[nugundam93]

...ok lang sa tsikot pre. i almost got terminated before for being #4 on the **** browser list.

#4? wow. idol.

[scarab]

#4? wow. idol.

....bwiset na google yan with safesearch off tapos search by image pa! nakupo!

[fireblade]

Left the call center industry as an Assistan Vice President for Sales and Operations and this is what I can share:

Work advice for Call Center riders
Decided to join the industry two years ago and left recently. Here are the reasons why:

Upside:

1. High pay.
2. Women are aplenty.
3. I almost got pirated 6 times in two years.
4. So easy to transfer but I did not. (only twice)
5. Very nice work atmosphere.


Downside :

1. Possible to lose your family
2. Most of my Shift Managers and Operations Managers (reporting to me) have no moral authority.
3. If only I can share with you the stories of agents especially women, you will be so disheartened.
4. GRAVEYARD is not easy. Studies prove that you slowly develop memory gaps as you are tampering with your body clock.
5. Too much pressure from both external and internal customers. Day in/out they are harping on the smallest concerns.
6. Hard to look for another job outside the industry if you have not tried other industries. It is a good thing I had customer service, IT and FMCG tucked in all of 19 years.
7. Agents who are on displinary actions would rather transfer to another company than learn from the experience.
8. Etc.

My sysnopsis is that it may be worth the experience but my advise to you young agents and executives of the BPO business, as early as now prepare yourself to experiencing daytime jobs that are regular. It is very difficult if all they see in your CV is Call Center 1 to CC2 to CC3. What is happening right now is alarming, who offers the highest base pay get the agents momentarily and loses them again to another company. This is not good at all and can you imagine the catastrophe if the BPO business ends. Where do all these people go? Better be prepared to slug it out by continually improving yourself and learning to adjust to regular jobs. But it all depends on how you look at your career (short or long term). I am now leaving the industry feeling good as it was a great learning experience. Very fortunate to lead a service company that is M-F ( regular 8am-5pm)and values work life balance.

My conclusion, I was right when I started that there is a certain lifespan. And that is two years. After that, you get to realize so many things that you have missed out. Don't you guys even wonder why there is so much office politics in the BPO, because CC employees are being paid to talk. And believe me, we are paid for what we are missing in life

Part 2


Thank you for all your valuable inputs. Let this be not misconstrued as a statement that the BPO business is bad at all. Admittedly, I have learned in the short two years that I stayed. What I am clearly stating here is that, do not limit yourself to the industry as your skill set will be boxed. If and when this sunshine industry fades, what will happen to the almost 200,000 employees currrently employed? Better be prepared so you may still be ahead of the pack. I do have a lot of friends who keep on saying that they want a career shift but are afraid to lose their title and high pay. Also they are afraid to face corporate people and be asked how do you manage your team given that the 20/60/20 rule on sales should be practiced. How many BPO people know what is the business lingo being used outside? Only a couple i must say.

The quick buck that we are getting may come to an end. Do you realize that the base pay has been increasing rapidly that it is becoming costly for the BPO to operate profitably. And this is where it all bogs down. This maybe a short enjoyment for most but for how long? What the hell am I trying to share here? It is just a concern that I am trying to raise as early as now without sounding like a prophet of doom. I can write at least 15 pages of how this industry flourished and 30 pages why it may not stay any longer. I am finishing a paper to share with most people to reeducate them of what the call center is all about, other than the high pay. One comment was, as long as I am happy I will stay. Fair enough I must say but very dangerous as it does not involve any planning at all.

And yes, I am looking forward to meeting up with you and doing a short ride. I remember the days when I would ride to work and come home with a smile not because of work but because of the ride. Now, I will be missing that as I will be returning as a weekend warrior.

Cheers to all By the way, only today I received at least four calls from headhunters who knew that I left and were offering opportunities with other centers. My simple answer was, I am going back to the mainstream and please do not treat us as commodities who have a price tag attached whether or not we are still connected with our present centers.

Trivia : Do you guys know that headhunters make P50,000 for TL, P150,00 for an OM and around P400,000 for an AVP that they place with call centers?

[rayban7g]

1K lang ang tax, sss, philhealth, pagibig? ampucha... malaki pa ang kaltas sa akin nung halos minimum wage pa lang ang kinikita ko before! ma report kaya sa BIR yan!

OT: ...yes pare ang baba talaga, gulat nga ko eh.. di ko nga lang alam kung anung sakop nun besides on tax.. pati yung isa kong barkada who works in a pharmaceutical company, less P1K nga lang kaltas sa sahod.. ..don't know why ehh!?!.. kaya swerte daming ipon!

[rayban7g]

Big time pala sister mo eh! Laki sweldo nun! Siguro mga Php50k more or less! Maganda pa benefits sa Sykes aside sa sweldo!

...aaahhhhhh, okey,...now I know,..malaki pala sahod ha,..hmmmm! :mad: ...big time na KURIPOT...so to speak... :arghhh: