call center team leader salary

[russpogi]

how is that a rip-off when you make much much more than you would for an equivalent job in your market?

are you asking to be paid on a scale equivalent to the US market?

Actually, no. May only sentiments is that our commision scheme (sales kse ako) has been changed almost 3 times in a span of 2 years. On top of that, the commission gets smaller with every change. Sobrang kuripot pa sa benefits and incentives yung company ko. We don't even get paid night diff...

[scarab]

Actually, no. May only sentiments is that our commision scheme (sales kse ako) has been changed almost 3 times in a span of 2 years. On top of that, the commission gets smaller with every change. Sobrang kuripot pa sa benefits and incentives yung company ko. We don't even get paid night diff...

...dude, alis ka na dyan.

[russpogi]

...dude, alis ka na dyan.

Oo nga eh. I just need to graduate from school. Convenient kse sa school and home yung work ko eh. Basta after grad, LAYAS agad ako! hehehe! Thanks dude!

[sarahbaby]

I just need to graduate from school.

:question:

[chris_d]

AFAIK sa amin salaries for tech agents range from 16k-25k, TL/SL is around 34k-40k I think. Yung mga SL lang nga sa amin walang overtime and holiday pay. Buti na lang nde ako SL...

[neko-chan]

AFAIK sa amin salaries for tech agents range from 16k-25k, TL/SL is around 34k-40k I think. Yung mga SL lang nga sa amin walang overtime and holiday pay. Buti na lang nde ako SL...

Sir, saang callcenter yan? entry-level or starting technical support rep in convergys is 14k with a bond of 4 mos . and for customer care 13k ang baba...

[margaux]

Sir, saang callcenter yan? entry-level or starting technical support rep in convergys is 14k with a bond of 4 mos . and for customer care 13k ang baba...

they say verizon dsl's starting salary is 18k....

[neko-chan]

they say verizon dsl's starting salary is 18k....

sa convergys po ba itong 18K? sa teletech yung friend ko na tech support sa verizon 12-14k lang pero alang bond...

[Chip]

very good post sir fireblade.

i hope all current and prospective CC employees read it. If not to plan their future and career path, then just for a little perspective check.

[NazQ]

good post sir fireblade. been in the industry myself for 2.5 years.. and just recently left.

all i can say is that the CC industry is not for everybody. If you have a lot of attachments (family, kids, wife, friends, hobbies, etc..), you might want to re think the career move.

It may be ok for those just starting a career, but if you have several years of working experience the change is very drastic.

just my 2 cents on fireblades points:

Downside :

1. Possible to lose your family -> yep. I even had a team mate who resigned because his wife was sick of him not spending holidays(xmas, new year)/birthdays with the family.


2. Most of my Shift Managers and Operations Managers (reporting to me) have no moral authority.->there's always a feeling that they would sacrifice everything to get the metrics that the client demands


3. If only I can share with you the stories of agents especially women, you will be so disheartened. -> one of my trainees was held up twice..

[fireblade]

good post sir fireblade. been in the industry myself for 2.5 years.. and just recently left.

all i can say is that the CC industry is not for everybody. If you have a lot of attachments (family, kids, wife, friends, hobbies, etc..), you might want to re think the career move.

It may be ok for those just starting a career, but if you have several years of working experience the change is very drastic.

just my 2 cents on fireblades points:

Downside :

1. Possible to lose your family -> yep. I even had a team mate who resigned because his wife was sick of him not spending holidays(xmas, new year)/birthdays with the family.


2. Most of my Shift Managers and Operations Managers (reporting to me) have no moral authority.->there's always a feeling that they would sacrifice everything to get the metrics that the client demands


3. If only I can share with you the stories of agents especially women, you will be so disheartened. -> one of my trainees was held up twice..

You were with which center before? Also, your point number 3 is a very common occurence. Much worse is happening nowadays.

[Mguy]

Thanks for the additional insights Fireblade. Too bad call centers are not my line of work. :evillaugh

[NazQ]

fireblade. i was from the big E. world class, world wide. employer of the year. hehe..

[fireblade]

fireblade. i was from the big E. world class, world wide. employer of the year. hehe..

Hey NazQ,

I was also from there at one point. Handled Cybertron before and I was the 8th OM in 1.5 years or since the program started. Longest reigning OM for the record until I couldn't hack them anymore.

[NazQ]

Hey NazQ,

I was also from there at one point. Handled Cybertron before and I was the 8th OM in 1.5 years or since the program started. Longest reigning OM for the record until I couldn't hack them anymore.

OT: fireblade, From the Matrix.. glad to see you're back in the real world

[kupaloids]

Wow! Ang dami ko na palang na miss na post dito.

Very enlightening yung mga post nyo a! I guess I will just stay here abroad for a little more time and just invest my savings in a small business. I'm considering this job kasi I want to have more time with my familiy since I'm here abroad. But with your inputs, I'm already having second thoughts.

Thanks a lot for those mind opening posts.

[margaux]

no, wla kaming verizon acct.... anyway, umm, sana may opening ulit ng TL position dahil mag-aaply ako.... taas ng salary nung TL ko eh....

[chris_d]

Yung namention ko sa DELL yun.

[BlueBimmer]

naku you CC guys/gals are waaaaay better off than bank/office employees, look at the bright side, anlaki ng lamang nyo sa mga bank workers. IMO you should be thankful, but thats just me.

[mazdamazda]

naku you CC guys/gals are waaaaay better off than bank/office employees, look at the bright side, anlaki ng lamang nyo sa mga bank workers. IMO you should be thankful, but thats just me.

no just banks... most staff of local companies based in Metro Manila would be lucky to get 10K/month.

even lower when it is located in the province (notice why some BPO shops are setting up in Cebu, Laguna & Bulacan?)