Pls Help! Rust developing & other problems on new 2-month old Crosswind XUV AT 2004

[epic]

this is certianly true... nowadays when you buy BRAND NEW CARS or VANS or SUV, etc.. you are the one who will QUALITY CONTROL the car you bought cause the dealer will tell you.... " kaya nga may 3 years or 100,000 Km warranty yan, to correct the defects that were not discovered when it was rolled out of the plant" sasabihin sayo pag nabili mo na unit... kasi dito sa pinas customer is not given extra super protection from this car dealers or whatever... just my opinion only...

BR,
epic

[kelvin]

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A recent release from JD Power and Associates, dated December 1, 2004, have shown that Isuzu Crosswind as the top rated vehicle in its class as having the least problems overall.

Isuzu used this info on one of their press releases this January. Applicable siguro ito sa mga ibang Crosswind owners. Pero para sa akin, di ako bilib. Bad trip pede pa, hehe.

[kelvin]

Hello Kelvin and dieselNUBI, i think you should've called the attention of DTI to this certain incident. And make sure you get them to get a copy of my complaint, if ever there is still a record pa of my complaint, from DTI Cavite. You guys met Anna Dalida of Isuzu yet??? She's the one who handles customer complaints.

Hello Junniver,

I have not heard of Anna Dalida. The IPC customer relations manager I know is Richard Lansangan. I did not go through with the DTI complaint for a number of reasons. Please just read my later post for the details. Thanks for being helpful.

[cyberdoc95]

Isuzu used this info on one of their press releases this January. Applicable siguro ito sa mga ibang Crosswind owners. Pero para sa akin, di ako bilib. Bad trip pede pa, hehe.

Hi Kelvin!

Me either. Hindi pa rin ako convinced even though they have given this press release kasi nga naman after reading all of these horror stories about Isuzu. Our family have always bought Toyota and Mitsubishi. Sa survey din kasi, they haven't really presented clear variables. But knowing it is JD POWER survey, the result might be credible.

On the other hand, there is always a significant number of vehicles for every 1,000 newly-manufactured cars as having defects but still statistically acceptable. For example is toyota. 5 defective cars out of 1,000 newly-produced vehicles is still acceptable since hindi naman talaga ma-achieve ang 100% all the time. But the manufacturer is already aware of this and tries to at least minimize by continuously monitoring the number of defective ones. The manufacturers are ready to remedy problems if the customer complains. That's why it is very important to watch out any defects even brand new cars.

But if the number rises for every 1,000 cars produced, say 50 cars for every 1,000 freshly produced vehicles, then this is a red flag for the manufacturer. The thing about the JD power survey is that I find it inconsistent with the number of complaints when I did a spot survey(I think late NOV 2003 when I was about to buy an AUV) for those who owned ISUZU AUV's sa aming lugar. Sa survey ko , baliktad ang result sa JD power result. Although probably because of the number of subjects used by JD power, the result must have reversed or there might be some inconsistencies on their assessment of variables. Sa akin naman, I've used at least 20 subjects(which is the smallest number of subjects to have credible and significant result of a survey/experiment), but had a totally different result compared to JD POWER.

So in short, we can agree to disagree. But the credibility of JD POWER ang pambato nila. I guess, we just have to be very careful in choosing vehicles ourselves if we do not want to rely on results from surveys.

[kelvin]

Hi Kelvin,

Any news or progress regarding complaints with your new Isuzu units?

Here are the latest updates on my complaint. Medyo maraming nangyari at mga pinag usapan kaya bullet points na lang. Just let me know if anyone wants to know some of the details. The developments occur on a weekly or every two week basis especially with the dealer and manufacturer.

-after I received the official reply of Isuzu Phil. Corp, I asked for a meeting with the dealer's branch manager
-I went to DTI to inquire how to file a complaint and other details such as the procedures and my chances if any.
-I compiled a list of email addresses of reporters, car magazines and car newspapers where I can tell my story, just in case
-I met with the dealer's branch manager, repeated my concerns and complaints, again he points to IPC as the decision maker if the car is to be replaced
-I asked to meet with a japanese manager of IPC
-I consulted with a trial lawyer, recommended by a former co-worker
-consultation fee is P500
-she thinks I have a case, but her strategy is to file case in a court and not DTI, her strategy is recision of sale because of contract violation
-unfortunately, she doesn't have any experience on car cases and DTI cases, they will still research on it if I will be their client
-case acceptance fee is P30,000, P1,500 appearance fee per hearing plus expenses, P300 per page for the documentation (same cost if it's a DTI case)
-we estimated that for 10 hearings at around P70,000.
-I called someone in business world newspaper, she said the one handling motoring will be interested if I decide to approach them.
-I met with the japanese manager of IPC together with their technical, customer relations people and the dealer's officers
-the japanese requested that i give them one more chance to fix my car
-we discussed options that we could agree upon such as:
-replacement
-repair with accessories, rust proof & paint protection and doubling the warranty period (this is my demand)
-replace the car with their demo unit with the same age
-I sell the car and buy a new model with discounts, etc.

-I then showed them the car and the problems
-after a week i received the official reply from IPC
-their offer is repair, free labor and consumables on the 5k, 10k and 15k pms, and resetting the warranty to zero.
-I was disappointed of course
-I was able to talk to a lady in DTI who was a stenographer in the legal department, so she is aware of what was happening when the case goes to the legal (this is the last step if both parties don't agree on the first few meetings). I asked for a referral and she suggested a lawyer to me that is from DTI before.
-I consulted with a trial lawyer the stenographer recommended. He was with the legal department of DTI 15 yrs ago. I wanted to know if I had a case and what my chances are.
-consultation fee is P1000, tumawad ako ng P500
-he said I have a valid complaint, similar to one he handled before, a long time ago (his client run out of money, the car was taken back by the financing company)
-case acceptance fee is P25,000, appearance fee in a case is P2,000.
-he informed me of the following details
-I have to pay DTI for each page when the stenographer types it. P5/page.
-I have to line up my own experts to testify on my favor
-his estimate of how long will it take in DTI, 3 months to 1 yr
-if the manufacturer or I loses and appeals, the appeal goes to Malacanang
-he mentioned that my car problems are simple as compared to others like engine problems
-he said I should have returned the car immediately when I discovered the problems. That will make for a stronger case he said. Now that I continued to use the car, the manufacturer can argue that the car already depreciated in value.
-In his legal opinion, I can win but the decision most probably be repair
-he said that if i go through with the complaint, i must be ready to finish it because there are those who stop in the middle of the case for a number of reasons. He also advised me to be ready to handle the emotions that normally affect the complainant.
-his experience in DTI was a long time ago, he's no longer with DTI when the new law on consumer protection was passed. Because of this, I'm not sure if all the information he gave is still applicable now.
-I noticed that when I went to DTI for inquiries, all I talked to encouraged me to file an official complaint.
-my second option is to go to media but if I do this, it is only proper that I don't accept IPC's offer and just let them repair it.
-I analayzed the situation and I wonder if this will have any effect on their sales if I go to media. I heard of other complaints published in the newspapers regarding car problems and I suspected these don't have any much effect.
-Or if bad publicity on Isuzu's part will impact their sales, will this be a good move instead of asking them to improve their manufacturing processes?

After spending much time analyzing my situation with consideration to time, cost, impact to my small business, impact to my emotions and impact of media to IPC and its probable effect, I decided to accept their offer. I wrote them a letter regarding this matter and told them to improve their quality control. I even mentioned that they should do a recall for the radiator and exhaust pipe problems of the old crosswind models.

I already brought the car for repair to the dealer and they gave me a service unit that I can use. Charge to experience na lang ito para sa akin. Very expensive charge. Minsan ganun talaga ang buhay kaya kailangan lagi ang dasal. Hopefully they will repair the car to top condition as they claim they can. Ibenta ko ba pagkatapos marepair? Hindi, kasi kawawa naman makakabili at tiyak hindi yun papayag sa normal depreciation rate. Kung may bibili man, lugi na agad ako dahil bago pa lang kotse. May plan is just use the car as a “kargador” sa small business ko para masulit and hopefully it will last 3 to 5 years because of the purported good engine and suspension (the good features of the crosswind as claimed by other owners, sana nga totoo). Will I buy an Isuzu brand next time? Malabo, toyota na lang siguro para mas mababa possibility ng low quality, yun eh kung makakabili pa ako ulit, ito na nga lang eh hulugan na. ;)

To all forumers who gave their insight, advice and suggestions, maraming maraming salamat po sa inyong lahat. I greatly appreciate it. =)

[cardo]

My hats off to you. Tyaga mo mag research on those plan of action(s) you just mentioned.

Hirap talaga pag sirain yun kotse. The cost, time and disappointment you have to go thru. If I were in your shoes, I would ireevaluate the car after repair if everything goes well maybe I'd stick with it and hope nothing comes up... but if problems persist, Well I 'd have to evaluate the cost of repair with respect to the how long I would keep it vs. the cost of selling it

[pajerokid]

kelvin,

thanks for the information gained at your expense and indeed, hats off to you. I guess with all the hassle involving lawsuits, if I were in your position, id probably accept the offer too. In any case, you mentioned that the warranty will be reset. Maybe you can bargain with them again and they can take the care as trade-in for a newer model.

In any case, best of luck to you dude.

[kelvin]

My hats off to you. Tyaga mo mag research on those plan of action(s) you just mentioned.

Hirap talaga pag sirain yun kotse. The cost, time and disappointment you have to go thru. If I were in your shoes, I would ireevaluate the car after repair if everything goes well maybe I'd stick with it and hope nothing comes up... but if problems persist, Well I 'd have to evaluate the cost of repair with respect to the how long I would keep it vs. the cost of selling it

Thank you. I'll keep your recommendation in mind. The car mileage is already 5.5 km and so far only a clicking sound on the second row seat and something vibrating near the dash board and front passenger door were the only additional problems that manifested in the car. Minsan may nararamdaman akong parang sumasayad sa kaliwang parte ng kotse, sa parting may gulong, di ko lang alam kung dahil lang sa lubak dahil nawawala minsan. O baka rin kailangan na ipa PMS dahil due na para sa 5k.

It was emotionally draining complaining to the dealer and manufacturer. Hindi nga ako nakapag concentrate sa negosyo dahil sa kotse na yan. Kahit sa bahay ay yan dati lagi topic kung ano gagawin. Tingin ko nga eh sumakit na tenga ng mga kasama ko sa bahay tungkol diyan. ;)

Ngayon alam ko na kung bakit yung ibang ordinaryong kababayan natin tulad natin ay hindi basta basta nagdedemanda. Magastos at mabusisi. Tama yung sabi ng unang abogadong pinagtanungan ko, hindi worth it na ilaban sa korte.

[kelvin]

kelvin,

thanks for the information gained at your expense and indeed, hats off to you. I guess with all the hassle involving lawsuits, if I were in your position, id probably accept the offer too. In any case, you mentioned that the warranty will be reset. Maybe you can bargain with them again and they can take the care as trade-in for a newer model.

In any case, best of luck to you dude.

Thank you. I hope others will learn from my experience that buying a new car is not that simple after all. I actually showed to the former DTI lawyer the offer of IPC and he advised me to ask for additional items which I did in my reply to IPC. But in my letter, I told them it's up to them. I'm not hoping though. Regarding trade-in, I probably won't do that for another Isuzu car. I actually asked Toyota for the trade-in value, unfortunately the value they gave me is P650k. From 970K? Di bale na lang, mas malaki pa makukuha ko kung ibebenta ko to sa buy n sell. That's one of my plans before but lately, using it for business purposes seems to be the most cost effective one, assuming no problems come out again.

Oh, I'm sure going to need a lot of luck after they repair the car.

[jkyamog]

Good luck Kelvin

[cardo]

It was emotionally draining complaining to the dealer and manufacturer. Hindi nga ako nakapag concentrate sa negosyo dahil sa kotse na yan. Kahit sa bahay ay yan dati lagi topic kung ano gagawin. Tingin ko nga eh sumakit na tenga ng mga kasama ko sa bahay tungkol diyan. ;)

Ngayon alam ko na kung bakit yung ibang ordinaryong kababayan natin tulad natin ay hindi basta basta nagdedemanda. Magastos at mabusisi. Tama yung sabi ng unang abogadong pinagtanungan ko, hindi worth it na ilaban sa korte.

Tama ka dyan... it's really emotionally draining to have a car breakdown and die on you like that. Sometimes you don't know if you should weather the storm and hope for the best or just sell it outright. Lalo na yun maghahabol ka sa dealer. Palibhasa they know that we can't afford to go to court malakas ang loob nila na idaan sa repair instead of replacement.

An mahal pala ng fee ng atty. I'm in the wrong profession! :D

[junniver]

Good for you Kevin, my case kasi sa DTI lang nakarating, but they reimbursed me for my expenses, including yung sa attorney's fees etc., tpos ginawa nila ASAP yung clearance sa car ko. So, dear forumers, it only goes to show that for them to realize you mean business, dapat me legal counsel. Puede na yan Kevin. :jump2:

[kelvin]

Good for you Kevin, my case kasi sa DTI lang nakarating, but they reimbursed me for my expenses, including yung sa attorney's fees etc., tpos ginawa nila ASAP yung clearance sa car ko. So, dear forumers, it only goes to show that for them to realize you mean business, dapat me legal counsel. Puede na yan Kevin. :jump2:

DTI lang din talaga balak ko noon kasi sigurado ay taon aabutin sa korte. Totoo pala sabi sa akin nung stenographer, na pag nakaabot sa legal department (or legal affairs ba yun ng DTI?) at nanalo ka, yung manufacturer ang magbabayad ng legal fees mo pati na yung mga third party na nag evaluate ng kotse kung meron man. Tama kutob ko na medyo outdated na nga yung alam nung lawyer (ex-DTI) na pinagkonsultahan ko. Kaya pala lahat ng napagtanungan ko sa DTI ay mag file ng formal complaint agad ang sinasabi sa akin. Dapat pala nakipag meeting ako sa iyo tungkol sa details ng kaso mo at sana sa lawyer mo na lang ako nagkonsulta. Tama rin pala yung sabi ng isa pang lawyer na pinag konsultahan ko (may law office sila), kapag may legal counsel ka at may law office pa, madalas ay natatakot kahit na malalaking kumpanya, based sa experience nila.

Ngayon ko nga lang nalaman na ang mahal pala maningil nitong mga lawyer na ito. Next time pag may lawyer na nagpatulong sa akin sa computer repair, dapat mahal din ang service fee, hehehe.

[speed_lab]

Kelvin,

try mo ipacheck sa LTO yan....kac nangyari samin yan sa Toyota namin dati....binili namin brandnew....tapos nung magpaparehistro na kami second owner na daw ung kotse.....

[Galactus]

^^^ Hehehe...Bro, the thread is over 2 years old, and has already been resolved

[swordsman]

baka di lang nya napidot agad yong Submit Reply button...hehehe. joke!

[speed_lab]

haha.....bago lng kasi aku d2 sa tsikot ehhh....sowee....^^

[chua_riwap]

haha.....bago lng kasi aku d2 sa tsikot ehhh....sowee....^^

Bro ok lang.......He-he! Ok pa naman advise mo, yun pala luma na yung thread at solved na.