Pls Help! Rust developing & other problems on new 2-month old Crosswind XUV AT 2004

[revoGSX]

actually, when buying a new car na laging walang stock sa dealer, hindi mo ma-inspect yung car dahil nasa planta pa.. madalas eh nagawa na papers at dun mo lang makikita yung bnew car.. at dahil excited.. kuha naman agad...

sino kaya sa atin na bumili ng brand new car na pumili sa bodega ng casa at inusisa ng mabuti kung maganda ba or hindi??? ...

nagtitiwala kasi tayo dahil alam natin na brandnew at in perfect condition..

isa rin ako sa mga excited.. kaya ayun, meron static noise sa alpine stereo ko pag operate ko power windows.. dinedma lang ako ng toyota hehe

sa thread na ito, eto na ata yung 2004 crosswind defectivo nila..

i-reklamo na ninyo ito sa DTI para makita natin kung ano gagawin ng isuzu.. rust should not form on the 1st 5 years of your car.. sa mga nuts and bolts oks lang rust.. pero sa body panel eh ibang usapan na..

sa mga expired na warranty ng crosswind, i think isuzu should still replace the defective radiator and muffler.. kaso nasa pinas tayo hehe

[jkyamog]

kelvin,

Computer din talaga ng line ko. Father ko kasi sa cars, now that he is very old I can't expect him to still continue to do all the car issues. Kaya right now I am trying to study about cars, buti na lang I can remember some stuff when I was small.

Aftermarket rust-proof like ziebart, savi, etc. are very different from the manufacturer dipping the metal to rust proofing materials like zinc, etc. Search for the forums here or google for more info.

[rsnald]

Originally posted by junniver
you know, i also had a problem with them and i had to go to DTI Cavite just to make my point clear that i mean business. i discovered my car has a tampered chassis, it was sold to us and we weren't even informed about it, no proper documents was given to us (when i checked with LTO Cavite, my cars' papers can't be found, big wonder how they were able to register my car w/o the proper papers from the TMG), and when we called their attention to this fact, we were given the run-around. It was only when i brought the case to DTI Cavite, was i entertained and my demands met by them. (my husband wanted them to change the unit, but i don't want to coz i have a vanity plate). still, i pestered them because of the tampered chassis. besides, i was irked because they just brushed off my husband's complaint. imagine, selling a vehicle like that and neglecting to secure and furnish us the proper cleareance? all they gave him was a notice from isuzu phils that the chassis is re- stamped and not tampered. and what do they think stamping x's over chassis numbers is called??? thus, i hired a lawyer, took the case to DTI, and, presto, I got what i want. i do not want a new car because of my plate, but i told them i do not deserve to be harassed because of their negligence. (imagine getting ur car impounded because your chassis #'s stencil and the one written on your car registration didn't match). but mind you, it took me a long time to get things moving. as for hoping that they'd give you a new car??? junk it. i do not think these people care about their customers. all they think of is the profit that they'd make. that's why i didn't ask for anything more, coz sad to say, WE ARE AFTER ALL IN THE PHILIPPINES. (besides, were they able to give me a new unit, i do not think they would be able to give me my vanity plate back, i should've bought some other car instead).

wow grabe tong case na to ha... I think we really better give these car manufacturers a jolt thru some means. Di kaya dapat daanin na to thru a strong lobby bloc like the Consumers Union of the Phiilippines? kasama ba sa Congress ang CUP? :confused:

[epic]

what happened na to this complaint?? just curious...

BR,
epic ;)

[kelvin]

av8or5,


>one suggestion is to drive it fast once in a while
> to clear the debris or to pump the engine while
>in neutral and try blowing the debris out or get
>an annual exhaust pipe cleaning...weird
>noh..one thing i did is to change gas
>brand...good bye shell and hello caltex...not as
>smokey as before.

Thanks sa info. That's also what my brother told me. After the xuv is run, the bluish smoke disappears, it only appears upon initial startup and when the engine is idling for quite some time. I asked a mechanic to check it and he said its normal for a diesel engine.


Bogeyman,

Thanks for the help, I will definitely PM you when the time comes. I'm now preparing the contact numbers and email addresses that I can use if I decide to tell my story to media.


junniver,

I mentioned your case and they immediately know the incident. They said that it was a manufacturing mistake and not a deliberate tampering of chassis number. They said that one part with different number was mitakenly attached to another car. They said that they also found the other car having the part with your number. That's their short version. Unfortunately, we did not discuss it in detail. From your story, there are more details that could piss anyone. As of this writing, I haven't receive yet the official reply from IPC and IADI management. But lately, I feel like you do, I should have bought some other car instead. A revo or everest could have been better for my money. Or better yet, I should have bought a 2nd hand unit instead. Lately, I feel that's the quality I got from Isuzu. Tipid pa sa purchase price ang 2nd hand kahit na tabingi o may rust spots, at least alam ko na 2nd hand.

[kelvin]

For those monitoring this thread, here are the updates.

I had a meeting with the representative of the plant, he's in customer relations. The officers of the dealer were there in the meeting. I listed all my complaints and the problems of the car and the dates they occurred and why this should not happen to a brand new car. I asked the representative to empathize with me and I also told him to tell my story to a friend of his and see what his friend will say.

They listened as I said my piece and after I spoke, the plant representative and the warranty officer of the dealer insisted that the problems do not warrant a unit replacement. I was asked for a middle ground solution but I said I can't think of one. The plant representative said he will relay to management my demand.

After that meeting, I decided to finally write an official complaint letter addressed to their top officers, the presidents of the manufacturer and dealer and cc to the general manager and branch manager of the dealer. The letter's message is delivered in a frank, direct and demanding way. I questioned the quality of the cars they are producing and I told them what I feel regarding the low quality of the car they sold me. It is very much the opposite of the diplomatic letter I first wrote the dealer. I delivered the letters myself to the different offices and had them stamped received or signed received.

Later on, I was told by the sales manager that my case was being discussed by IPI management and I should receive a reply within this week.

I am now following this up with the general manager of the dealer. The branch manager of the dealer called me to inform me that the official reply will be forth coming and that the japanese officials are willing to meet with me.

So far that's the latest. A friend of mine is more pissed than me and is telling me that I should have approached the media a long time ago. He said they should be running after me and not me runnning after them. I said I want to give Isuzu the benefit of the doubt. Let's see what happens next.

I also consulted with the attorneys of my previous company and they said that the car should be replaced or I should approach DTI on what to do. One lawyer is adamant that the car should be replaced because it put my life in danger when it stalled.

I know there are those of you who think that the problems my XUV encountered are minor. Let me list the problems again so you can see a bigger picture. If this happened to your brand new car, will you just accept repair and be done with it?

-08/31/04:-Purchased Crosswind XUV
-09/22/04:-Rust spots developed on the back door (door lock area)
(repaired by dealer:scrubbed the rust and repainted)
-Rust spots developed on metal holding the rear bumper
(repaired by dealer:scrubbed the rust and repainted)
-Rust spots developed on bolt heads (replaced by dealer)
-Discovered the front bumper is not horizontally aligned (aligned by dealer)
-Discovered the left door handle box is deformed (no spare part yet)
-Discovered loose screws of right step board (tightened by dealer)
-10/15/04:-The car stalled when I was to attend a meeting in Las Piñas
(loose bolt, I belive this is a serious safety issue. Dealer fixed this on site)
-10/26/04:-Car body was found to be unleveled (right side higher than the left)
(leaf spring problem, pending)
-Rust spots developed on bolt heads at back of car (pending)
-Rust developed on back door, spare tire mount area (pending)
-Rust spots developed on the inside part (area of contact with body)
of metal holding the rear bumper (right side area, dealer found this and repaired,
-I don't know the extent of rust since I didn't see it, I was just told what they found)
-Knock sound when reversing after over night (dealer said this is normal because of
rust forming in the break pad area)
-11/3/04:-Rust spots developed on metal holding the rear bumpter (left side)
-Paint of fender peeling away naturally
-11/10/04:-Rust spots now forming on back seat of car
-Discovered deformed rubber lining of back door
-Found scratches inside car (near second row seats)
-11/20/04:-Found out the power window control panel is loose
-Discovered left door handle box is deformed (2nd row seats)

[revoGSX]

better have this filed sa DTI .. para at least mas ma-alarm ang mga taga isuzu and that you are serious....

also, try to email your complaint direct to isuzu japan.. (don't know the email address)..

plus, ipa-publish mo na ito sa media..

[kelvin]

revoGSX,

Thanks for the suggestions.

---------------------


I received the official reply from Isuzu Philippines. It only contain an apology and again pointing to their warranty policy to return the unit in top condition.

[junniver]

hi kelvin, wow, they told you na me 1 pang isuzu running around with some other part of my car and vice versa??? parang nainis na naman uli ako niyan a. grabe. approach the media na. modus operandi na ata yan ng isuzu. kasi as i've heard before, mine is their 3rd case of tampered chassis.

[cyberdoc95]

[SIZE=2]Hi Kevin!

A recent release from JD Power and Associates, dated December 1, 2004, have shown that Isuzu Crosswind as the top rated vehicle in its class as having the least problems overall.

If its supposed to be the least problematic AUV, then that goes to show how your situation do not go with the trend. Something must have gone wrong sa sasakyan mo and I find it hard to beleive that they don't have any solution or any sane explanation to you why all these crap is happening to your brand new vehicle. [/SIZE]

:cool:
[SIZE=2]
I am attaching the full article below. You can also read the article directly from the JD Power and Associates website by clicking on this link:
https://www.jdpower.com/news/release...asp?ID=2004191[/SIZE]

J.D. Power Asia Pacific Reports:
Honda Civic, Isuzu Hi-Lander Crosswind and Honda CR-V
Rank Highest in Initial Quality in the Philippines


FOR IMMEDIATE RELEASE: December 1, 2004


SINGAPORE—Honda Civic, Isuzu Hi-Lander Crosswind and Honda CR-V record the fewest initial quality problems in their respective segments, according to the J.D. Power Asia Pacific 2004 Philippines Initial Quality StudySM (IQS) released today.

The study, now in its second year, measures vehicle quality during the first two to six months of ownership and is based on evaluations from more than 1,200 new-vehicle owners. The study focuses on 135 problem areas affecting quality across nine IQS categories: ride, handling, and braking; features and controls; seats; heating, ventilation, and cooling (HVAC); sound system; vehicle exterior; vehicle interior; transmission; and engine. The overall model performance is summarized as the number of problems reported per 100 vehicles (PP100).

Changes in the excise tax structure in October 2003 resulted in a change in the price structure and composition of the Philippines market. While passenger car prices fell, prices of the popular Asian utility vehicles (AUVs) and SUVs rose. The impact of this is reflected in the study which shows an increase in the share of the passenger car segment and a concomitant decline in the share of the light truck segment, largely composed of AUVs and SUVs. The study indicates that the passenger car segment now makes up 41 percent of the total sample compared to 22 percent in 2003 while the share of the light truck segment has dropped to 59 percent from 78 percent in 2003. While scores for the Passenger Car segment have remained similar to 2003, scores in the Light Truck segment have improved considerably, from 167 PP100 in 2003 to 108 PP100 in 2004. As a result, the overall quality of the industry has improved, with the average number of problems reported by new-vehicle owners now standing at 102 PP100.

"The study finds that the number of problems an owner experiences can have a direct impact on overall satisfaction with the vehicle," said Gerrit Kuyntjes, general manager of J.D. Power Asia Pacific. "Nearly one in four customers (24%) who do not record any problems say they are delighted with their vehicle, rating it a 10 on a 10-point scale. However, the percentage of delighted customers drops by one-half (12%) when customers report experiencing one or more problems."

Honda Civic retains its top position in the midsize segment, with a score of 71 PP100. The Civic records the fewest problems in four of the nine problem categories measured in the IQS, namely features and controls, sound system, vehicle exterior, and transmission. On features and controls, and transmission, Honda Civic ties with the second-ranked model in the segment, Toyota Corolla Altis.

Isuzu Hi-Lander Crosswind ranks highest in the entry SUV segment with a PP100 of 121. The Isuzu Hi-Lander Crosswind leads the entry SUV segment in five of the nine problem categories.

Honda CR-V leads the SUV segment with an IQS score of 68 PP100. Honda CR-V’s strong performance is driven by industry-leading scores in the ride, handling and braking, features and controls, vehicle exterior, and transmission categories.

J.D. Power Asia Pacific, established in 1990, conducts customer satisfaction research and provides consulting services in the automotive, information technology and finance industries. Information regarding J.D. Power Asia Pacific and its products can be accessed through the Internet at www.jdpower.co.jp Media e-mail contact: gkuyntjes*jdpower.com.sg.


:thanx:

[dieselNUBI]

08/31/04:-Purchased Crosswind XUV
-09/22/04:-Rust spots developed on the back door (door lock area)
(repaired by dealer:scrubbed the rust and repainted)
-Rust spots developed on metal holding the rear bumper
(repaired by dealer:scrubbed the rust and repainted)
-Rust spots developed on bolt heads (replaced by dealer)
-Discovered the front bumper is not horizontally aligned (aligned by dealer)
-Discovered the left door handle box is deformed (no spare part yet)
-Discovered loose screws of right step board (tightened by dealer)
-10/15/04:-The car stalled when I was to attend a meeting in Las Piñas
(loose bolt, I belive this is a serious safety issue. Dealer fixed this on site)
-10/26/04:-Car body was found to be unleveled (right side higher than the left)
(leaf spring problem, pending) I also had this problem. Isuzu fix it, but still not aligned. Had to go to other place to have it aligned.
-Rust spots developed on bolt heads at back of car (pending)
-Rust developed on back door, spare tire mount area (pending)
-Rust spots developed on the inside part (area of contact with body)
of metal holding the rear bumper (right side area, dealer found this and repaired,
-I don't know the extent of rust since I didn't see it, I was just told what they found)
-Knock sound when reversing after over night (dealer said this is normal because of
rust forming in the break pad area)
-11/3/04:-Rust spots developed on metal holding the rear bumpter (left side)
-Paint of fender peeling away naturally
-11/10/04:-Rust spots now forming on back seat of car
-Discovered deformed rubber lining of back door
-Found scratches inside car (near second row seats)
-11/20/04:-Found out the power window control panel is looseMIne too! hilain mo lang, tanggal na agad. Not only that, my power window on the left rear wont open anymore. Isuzu replaced the motor before, but now it wont work again.
-Discovered left door handle box is deformed (2nd row seats)[/QUOTE]

I also found rusts on ALL metal screws on the plastic gard found on each door opening. I personally replaced them with stainless ones.

Ticking sound on the left side near tweeter speaker when driving. HATE THIS!!


Bottom line: SAWA na ako mag reklamo. Pagod na ako pumila ng pagka tagal tagal. Tapos na warranty ko last August '04. I will never recommend nor buy from Isuzu ever again! PERIOD!

And mine has a freaking 6 KM/L !!! dun nalang ako sa HONDA! 66 KM/L !! Parehong HAYOP!! MAHIYA KAYO!!

[kelvin]

cyberdoc95,

The reason I was confident in buying the crosswind xuv is because of the good reviews and testimonies I read and heard. I even know someone who have an XTO and he is a satisfied owner. I suspect that's the reason of the high rating you mentioned. The high resale value of the crosswind also is a testament to its good reputation.

However, my experience with the crosswind xuv is very frustrating. True, my problems relate to alignment, fit and finish and none so far in the engine. But as one friend told me, maganda nga makina mo, pangit naman kaha, bale wala din.

Whenever I bring up with Isuzu that there's something wrong with the way my car was assembled, they don't give any explanation. They just apologize and tell me they are willing to fix the car. I want them to replace it, they just want to fix it, that's the dilemma.

As others have already pointed out, I agree that fit and finish of the crosswind is really poor. I also checked the new sportivo and their previous display unit of the 2004 model and I have the following observatons:

1. They changed the rear door design from the 2003 model. I think the fit and finish of the rear door of the 2003 model is better.
2. Check out the plastic handle box of each side door, they are pathetic for a 1 million peso car. The plastic deforms easily, it bends inwards.
3. Check out the spare tire mounting plate, the cut on the metal is rough, it is not even polished. I suspect this is the cause of premature rusting on my car. Mas pulido ang pagkakagawa ng likod ng ford everest.
4. Check out the metal plates holding the rear bumper. Take a good look. The metal plates used and paint finish, I believe are very poor. Again, I suspect that's the reason it rusted easily in my car.
5. Check out the metal bars and paint finish used as support for the seats. I think they are of low quality, again my suspicion as the reason for early rusting in my car.
6. Check out the rear door, the square part that latches to the lock mechanism. In one of their demo units in the casa, a small part of the paint was already chipped off. I think that square part is hitting something in the locking mechanism. This is the same as what happened to may car, again the cause of rust when that part got wet.
7. Check out the rubber lining of the rear door at the top area, even the display units already have their rubber starting to deform.

These are all fit and finish problems and minor design problems on the rear door lock mechanism. I already told them that all of these can easily be fixed. I said, "you already have a good engine, fit and finish should be easier to perfect. It's just a minor improvement in your manufacturing."

As for my car stalling because of a loose bolt and nut, having an unlevel car body because of a leaf spring problem, they are all a sign of poor quality control. I hope they implement improvements in their manufacturing process because of my complaints.

[kelvin]

dieselNUBI,

Before I bought my crosswind, I actually read your posts before regarding the unleveled car body. That's why when I suspected that on my car, I remembered your posts and I immediately asked the casa to check it.

I thought all of your problems got fixed because I saw some of your posts where you seem to be satisfied with your crosswind. Hindi rin pala. Ngayon ngang meron na akong natututunan sa mga kotse, tingin ko ay hindi pulido ang pagkakagawa sa interior ng crosswind pati na yung pagkaka assemble sa kanya. May nagcoment nga sa kabilang site na overpriced daw ang sportivo, tingin ko nga rin.

[rsnald]

[SIZE=2][COLOR=Blue][FONT=Verdana]Hi Kevin!
Isuzu Hi-Lander Crosswind ranks highest in the entry SUV segment with a PP100 of 121. The Isuzu Hi-Lander Crosswind leads the entry SUV segment in five of the nine problem categories.


:thanx:

cyberdoc,
di kaya kulang yung data collection nyo? kumbaga, a crime will not be tallied as a statistic if it's not properly reported or documented.
I for one has had problems with my isuzu crosswind xto, and what I noticed when I did complain when I brought my unit back to the casa for repairs is that they don't record it or even keep a score of complaints.
Like for example, makikita mo dun sa loob ng casa mismo yung malaking pile ng broken exhaust pipes at yung mga nasirang radiators, and yet... was this thing ever counted or even revealed to the press? Ni wala silang form or document na papipirmahan sa customer na complaint form whatsoever.
so baka yung statistics na nakuha nyo ay incomplete.
ang kunswelo na lang talaga sa isuzu crosswinds, it's not the engine that's failing. it's the body work or the accessories or peripheral parts of the motor (like the radiator and exhaust manifold). pero sabi nga nila, when you buy a car, you're not buying the engine only but the whole car... and the car must satisfy you totally, from engine to interior to exterior... it a complete package ika nga. The radiator problem alone should have prompted isuzu philippines to make a major recall, in the U.S. or Japan, yari sila sigurado dyan.

[junniver]

Hello Kelvin and dieselNUBI, i think you should've called the attention of DTI to this certain incident. And make sure you get them to get a copy of my complaint, if ever there is still a record pa of my complaint, from DTI Cavite. You guys met Anna Dalida of Isuzu yet??? She's the one who handles customer complaints.

[cyberdoc95]

cyberdoc,
di kaya kulang yung data collection nyo? kumbaga, a crime will not be tallied as a statistic if it's not properly reported or documented.
I for one has had problems with my isuzu crosswind xto, and what I noticed when I did complain when I brought my unit back to the casa for repairs is that they don't record it or even keep a score of complaints.
Like for example, makikita mo dun sa loob ng casa mismo yung malaking pile ng broken exhaust pipes at yung mga nasirang radiators, and yet... was this thing ever counted or even revealed to the press? Ni wala silang form or document na papipirmahan sa customer na complaint form whatsoever.
so baka yung statistics na nakuha nyo ay incomplete.
ang kunswelo na lang talaga sa isuzu crosswinds, it's not the engine that's failing. it's the body work or the accessories or peripheral parts of the motor (like the radiator and exhaust manifold). pero sabi nga nila, when you buy a car, you're not buying the engine only but the whole car... and the car must satisfy you totally, from engine to interior to exterior... it a complete package ika nga. The radiator problem alone should have prompted isuzu philippines to make a major recall, in the U.S. or Japan, yari sila sigurado dyan.

RSNALD,

As you can see, I am not the author of that article. If you read what I wrote, I posted the source of that article for everyone to read in its entirety. Hindi po ako ang nagsulat at kumuha ng survey kundi ang JD POWER Asia. I cited that article to support my statement. I do not have any idea of the method of data gathering or the kind of sampling method utilized or variables considered for this survey and I am definitely not connected in any way with JD POWER ASIA.

Thank you po!

[lma1911]

Hi Kelvin,

Any news or progress regarding complaints with your new Isuzu units?

[vinj]

Our XTO also has the rust developing under (we got this 2nd hand BTW)... also on the screws on the door and some nooks and crannies. Since the car is out of warranty, we'll be having it fixed somewhere else (never took the thing to an Isuzu dealer anymore since we got the car BTW).

I also noticed that the right side is higher than the left side. :P

[quiksie]

tignan niyo yun mga likod sa loob ng doors ng mga sasakyan niyo. After a year my cousins adventure got kalawang sa doors niya. Factory defect ba ito? 1/2 palang ang tagal ng kotse sa kanya brand new pa ito ng napurchase. Check-up niyo mga sasakyan niyo

[chris_d]

OT: It has been interesting reading these posts, I do hope you resolve your issues regarding your vehicles, last year we had purchased a second hand Honda, and in the past 6 mos. we havent had any issues which I think is very good for a 10 year old car. It seems that a new car causes even more problems than it is worth.