sta fe problem

[BAYGON]

IMHO, hindi naman malaking issue yung sa brake eh. Kaya ng abushing lang solved na. Ang malaking issue yung kapalpakan ng troubleshooting dun sa isang dealer.

Hi there. Tagal ko nadin nagmonitor ng mga SF threads and it is only now that I will break my silence sa dissapointment ko with my experience with Hyundai.

As some of you may know, I was in an accident and was very thankful sa safety features ng SF natin. However, after 3 months of excessive follow ups with my dealer, Otis, I was just informed that the airbag assy will only depart from Korea on the 26th. My complaint here is that assuming the LOA was issued by the insurer on the last week of Sept., why will it take Hyundai ( Hari and the dealer ) two months to process the order. The service manager at Otis explained that this was part of the procedure to which I strongly disagree. I am demanding a written report from them on when the orders were placed so that I can identify which entity the delayed can be attributed.

Should the dealer refuse to give me the report which is their most likely recourse since I have been requesting that report for a week now, is there any other alternative that I can take so that my loss would be compensated?

Your help will be highly appreciated.

[LadyRider]

Am sorry to hear that Sir Baygon! Mas maganda siguro kung direcho na ninyo complains to HARI mismo kase minsan ang mga dealers talaga di maasahan... Sad but true... HARI po kase ang nagpapa ship ng mga cars and parts of the cars then ang mga dealers ay ang bumibili sa kanila...

Yun nga lang kase, pag walang pang babayad ang dealer sa HARI, di ata binibigay ang car or part na kelangan nila. Ang alam ko, you have to pay HARI thru "cash-basis transactions" para makuha ang mga stuff from them. Yun ay sa pagkakaalam ko po...

Hi there. Tagal ko nadin nagmonitor ng mga SF threads and it is only now that I will break my silence sa dissapointment ko with my experience with Hyundai.

As some of you may know, I was in an accident and was very thankful sa safety features ng SF natin. However, after 3 months of excessive follow ups with my dealer, Otis, I was just informed that the airbag assy will only depart from Korea on the 26th. My complaint here is that assuming the LOA was issued by the insurer on the last week of Sept., why will it take Hyundai ( Hari and the dealer ) two months to process the order. The service manager at Otis explained that this was part of the procedure to which I strongly disagree. I am demanding a written report from them on when the orders were placed so that I can identify which entity the delayed can be attributed.

Should the dealer refuse to give me the report which is their most likely recourse since I have been requesting that report for a week now, is there any other alternative that I can take so that my loss would be compensated?

Your help will be highly appreciated.

[tidus1203]

I hope Hyundai follows the Honda model much more centralized. Sana lahat ng dealer HARI owned liked sa Honda lahat ng dealers Honda owned but operated by only two entities (Yuchengco and Ayala). Sa Hyundai kasi lahat ng dealers iba iba ang may-ari tapos nagbebenta pa ng ibang brands besides Hyundai so parang walang expertise and specialization... Di talaga maasahan mga dealers in most cases, I hope I myself never get into a trouble/problem where I have to deal with the dealers hanggang PMS lang sana relationship ko sa kanila!

[parakitoJDM]

Hi there. Tagal ko nadin nagmonitor ng mga SF threads and it is only now that I will break my silence sa dissapointment ko with my experience with Hyundai.

As some of you may know, I was in an accident and was very thankful sa safety features ng SF natin. However, after 3 months of excessive follow ups with my dealer, Otis, I was just informed that the airbag assy will only depart from Korea on the 26th. My complaint here is that assuming the LOA was issued by the insurer on the last week of Sept., why will it take Hyundai ( Hari and the dealer ) two months to process the order. The service manager at Otis explained that this was part of the procedure to which I strongly disagree. I am demanding a written report from them on when the orders were placed so that I can identify which entity the delayed can be attributed.

Should the dealer refuse to give me the report which is their most likely recourse since I have been requesting that report for a week now, is there any other alternative that I can take so that my loss would be compensated?

Your help will be highly appreciated.

since it already appears HARI already knows about your problem, my only other advice is to complain more to them and to fasttrack repair of your car... but keep in hindsight that most of these car retailers who don't have manufacturing in the Philippines do tend to have limited parts inventory. mostly just for PMS use, and none of those normally non-breakable ones.

[kokey]

Hi there. Tagal ko nadin nagmonitor ng mga SF threads and it is only now that I will break my silence sa dissapointment ko with my experience with Hyundai.

As some of you may know, I was in an accident and was very thankful sa safety features ng SF natin. However, after 3 months of excessive follow ups with my dealer, Otis, I was just informed that the airbag assy will only depart from Korea on the 26th. My complaint here is that assuming the LOA was issued by the insurer on the last week of Sept., why will it take Hyundai ( Hari and the dealer ) two months to process the order. The service manager at Otis explained that this was part of the procedure to which I strongly disagree. I am demanding a written report from them on when the orders were placed so that I can identify which entity the delayed can be attributed.

Should the dealer refuse to give me the report which is their most likely recourse since I have been requesting that report for a week now, is there any other alternative that I can take so that my loss would be compensated?

Your help will be highly appreciated.

Email your complain to HARI. HARI dealers & CASA makes a lot of excuses w/ regards to our complain & warranty claims, but once you inform HARI about your problems w/ your dealer/CASA e bumibilis naman na ang process.

[e_mer8]

Hi good day po,

I bought my SF last month dito po sa cebu yun pong bagong labas, new car stereo, side mirror with l.e.d. The next day my car stereo can't read mp3 and audio cd format has no sound. I brought it back to the dealer and they replaced it with a new unit after a week. So far ito lang po ang problem ng sf ko. I am very satisfied of the after sales service of Hyundai. I also owned a Honda civic 06 but i was very disappointed by the way they care for their costumers.

Mabuhay and Hyundai!!! PEACE!!!!

[BAYGON]

Am sorry to hear that Sir Baygon! Mas maganda siguro kung direcho na ninyo complains to HARI mismo kase minsan ang mga dealers talaga di maasahan... Sad but true... HARI po kase ang nagpapa ship ng mga cars and parts of the cars then ang mga dealers ay ang bumibili sa kanila...

Yun nga lang kase, pag walang pang babayad ang dealer sa HARI, di ata binibigay ang car or part na kelangan nila. Ang alam ko, you have to pay HARI thru "cash-basis transactions" para makuha ang mga stuff from them. Yun ay sa pagkakaalam ko po...

Mam LR, can you refer me to someone from Hari that I can get help from. I was already passed from one person to another. I already spoke to their customer service manager and still no help. TIA

[allanctan]

Sir Baygon, ano po balita sa unit nyo?

[BAYGON]

Sir Baygon, ano po balita sa unit nyo?

Hi allanctan,

It is still going in and out sa casa kasi one by one nakikita yung problems. Most of it is electrical in nature. The depressing part is that it takes a month or two for the parts to come from Korea so do take care of your rides.

[ct-guy]

Mam LR, can you refer me to someone from Hari that I can get help from. I was already passed from one person to another. I already spoke to their customer service manager and still no help. TIA

ako din mam LR baka may kilala ka sa HARI na pwede ma contact, guys have you ever encouter any problem sa starting up ng santa fe ninyo? mine well medyo hirap siya, i bought mine sa E rod last feb. 7, 4x2, the first few days ok ang pagstart up, medyo dapat pilitin, i ask the casa kung bakit ganun, and they said that i have to wait for the icon na "()()()" parang loop na mawala sa dash board then i can turn the ignition on. well it works until yesterday feb. 27, this morning i start the car and it wont start na, as in parang namatayan ng battery, so guys what do you think about the problem? kasi i have called the casa, and they said they will try to replace the battery and observe it at the CASA for the whole day (sa monday pa nila kukunin 3/2). sa tingin ba ninyo sa HID fog lamp na pinalagay ko ang reason? (which ang baba lang nang nilagay ko around 3000k lang, at hindi ko pa tinatakbo ang car ko ah mula feb. 7 up to now 106km pa lang, pero lagi ko pinapaiinit). sana battery lang talaga ang problem, kung hindi kawawa naman ako.

[ct-guy]

Hi allanctan,

It is still going in and out sa casa kasi one by one nakikita yung problems. Most of it is electrical in nature. The depressing part is that it takes a month or two for the parts to come from Korea so do take care of your rides.

Sir baygon ,ano daw problema sa electrical mo? yan din kasi ang sabi ng casa ng e rod, baka daw electrical problem...huhu, sana wag naman.

[coolman]

ako din mam LR baka may kilala ka sa HARI na pwede ma contact, guys have you ever encouter any problem sa starting up ng santa fe ninyo? mine well medyo hirap siya, i bought mine sa E rod last feb. 7, 4x2, the first few days ok ang pagstart up, medyo dapat pilitin, i ask the casa kung bakit ganun, and they said that i have to wait for the icon na "()()()" parang loop na mawala sa dash board then i can turn the ignition on. well it works until yesterday feb. 27, this morning i start the car and it wont start na, as in parang namatayan ng battery, so guys what do you think about the problem? kasi i have called the casa, and they said they will try to replace the battery and observe it at the CASA for the whole day (sa monday pa nila kukunin 3/2). sa tingin ba ninyo sa HID fog lamp na pinalagay ko ang reason? (which ang baba lang nang nilagay ko around 3000k lang, at hindi ko pa tinatakbo ang car ko ah mula feb. 7 up to now 106km pa lang, pero lagi ko pinapaiinit). sana battery lang talaga ang problem, kung hindi kawawa naman ako.

could you be more specific?

does your stereo, horn /lights work in ACC position?

When you turn it to ON position. does the usual lights light up?

When you crank the engine, does it crank or do you hear the tik tik sound?

If i remember correctly, you had the foglamps changed to 3000K HID
and your HU was also changed. right?

[chuaa]

ako din mam LR baka may kilala ka sa HARI na pwede ma contact, guys have you ever encouter any problem sa starting up ng santa fe ninyo? mine well medyo hirap siya, i bought mine sa E rod last feb. 7, 4x2, the first few days ok ang pagstart up, medyo dapat pilitin, i ask the casa kung bakit ganun, and they said that i have to wait for the icon na "()()()" parang loop na mawala sa dash board then i can turn the ignition on. well it works until yesterday feb. 27, this morning i start the car and it wont start na, as in parang namatayan ng battery, so guys what do you think about the problem? kasi i have called the casa, and they said they will try to replace the battery and observe it at the CASA for the whole day (sa monday pa nila kukunin 3/2). sa tingin ba ninyo sa HID fog lamp na pinalagay ko ang reason? (which ang baba lang nang nilagay ko around 3000k lang, at hindi ko pa tinatakbo ang car ko ah mula feb. 7 up to now 106km pa lang, pero lagi ko pinapaiinit). sana battery lang talaga ang problem, kung hindi kawawa naman ako.

happened to me too...they replaced the battery...however, after a few months..it happened again...they cant replace the battery na raw cuz the warranty on the battery lapsed already (warranty on battery is 1 yr i think..and this starts on the orig release of the vehicle...not on the date of the replacement)...

i just got a battery outside..ac delco...no more problems! i think there are factory defects talaga on the orig battery!

[O!lman]

happened to me too...they replaced the battery...however, after a few months..it happened again...they cant replace the battery na raw cuz the warranty on the battery lapsed already (warranty on battery is 1 yr i think..and this starts on the orig release of the vehicle...not on the date of the replacement)...

i just got a battery outside..ac delco...no more problems! i think there are factory defects talaga on the orig battery!

My Sf is 2 yrs old na pero OK pa naman ang battery

[ct-guy]

could you be more specific?

does your stereo, horn /lights work in ACC position?

When you turn it to ON position. does the usual lights light up?

When you crank the engine, does it crank or do you hear the tik tik sound?

If i remember correctly, you had the foglamps changed to 3000K HID
and your HU was also changed. right?

Hi coolman, nice to meet you again yesterday, my car is kindda ok na yesterday, i guess the battery is kindda weak, i will have it check one of this day. hope to see you again on your new setup.

[ct-guy]

happened to me too...they replaced the battery...however, after a few months..it happened again...they cant replace the battery na raw cuz the warranty on the battery lapsed already (warranty on battery is 1 yr i think..and this starts on the orig release of the vehicle...not on the date of the replacement)...

i just got a battery outside..ac delco...no more problems! i think there are factory defects talaga on the orig battery!

Tol Chuaa, tnx sa info, i guess factory defect ang battery naibigay sa akin, kasi according sa casa they will check the battery first and everything will follow. so for now, am observing it muna, as much as possible i dont want to bring my car there, e wala pang plaka e, binyag na ng service , nakakahiya e.kaya observe lang muna.

[begene]

Hi,

PLS HELP!

Have you guys experience this, when i reach 120kph in nlex my steering wheel starts to vibrate. Sabi ng WHEELS na ka align na man daw. So i was wondering what could be wrong. I dont experience this before even at 160kph.

Thanks in advance for the advice.

[pup2]

Hi,

PLS HELP!

Have you guys experience this, when i reach 120kph in nlex my steering wheel starts to vibrate. Sabi ng WHEELS na ka align na man daw. So i was wondering what could be wrong. I dont experience this before even at 160kph.

Thanks in advance for the advice.

Nag mount/dismount ka ba ng gulong recently o nalubak ng matindi? Could be wheel balance ... baka may natanggal na tingga.

[tzulao]

Hi,

PLS HELP!

Have you guys experience this, when i reach 120kph in nlex my steering wheel starts to vibrate. Sabi ng WHEELS na ka align na man daw. So i was wondering what could be wrong. I dont experience this before even at 160kph.

Thanks in advance for the advice.

have expirience this same problem,brought our unit to the casa and they found out that the fuel filter has some clogged in it,(due to the quality of diesel fuels being used),i could not believe it though coz i also thought it was from the wheel alignment,.,.,'til the casa explained that its because the engine is lacking from fuel supply due to the clogged in the fuel filter, and is sucking more air than fuel,kaya nagkakaron ng vibration sa high speeds like 120kph pataas.,.,and mapifeel natin ito sa manibela kasi medyo pigil na ang sf natin sa high speeds,.,.,.after our fuel filter has been changed ok na ulit siya wala na vibration and smooth driving na ulit mas mabilis na tumaas ang speed,even exceeding 160kph no vibration sa steering wheel at all.,.,.,
hope this helps,.,.,.I'm back after long time hehehe.,.,

[imperialv]

have expirience this same problem,brought our unit to the casa and they found out that the fuel filter has some clogged in it,(due to the quality of diesel fuels being used),i could not believe it though coz i also thought it was from the wheel alignment,.,.,'til the casa explained that its because the engine is lacking from fuel supply due to the clogged in the fuel filter, and is sucking more air than fuel,kaya nagkakaron ng vibration sa high speeds like 120kph pataas.,.,and mapifeel natin ito sa manibela kasi medyo pigil na ang sf natin sa high speeds,.,.,.after our fuel filter has been changed ok na ulit siya wala na vibration and smooth driving na ulit mas mabilis na tumaas ang speed,even exceeding 160kph no vibration sa steering wheel at all.,.,.,
hope this helps,.,.,.I'm back after long time hehehe.,.,

ilan na ang tinakbo ng kotse mo.. Yung sa parents ko nakalimutan palitan ang fuel filter during its 20K PMS, so I told the dealer to have it replaced during its 25K PMS... Pina replace ko na just to be sure..