Autotechnika

[torque2006]

sirs, we have to understand that we have to listen all customer complaints.

after that we do an investigation if there really were shortcomings on our part. if there isn't, we explain properly to the customer (supported by documents. everything, from phone calls down to a lost nut is documented. believe me)

if there is, we apologize, deal with the people involved and then change policy.

i'm sorry nugundam and ronald_m, we do not serve donuts and coffee. bili na lang kayo. malapit na matayo yung cafeteria. wehehehe

[nugundam93]

sirs, we have to understand that we have to listen all customer complaints.

after that we do an investigation if there really were shortcomings on our part. if there isn't, we explain properly to the customer (supported by documents. everything, from phone calls down to a lost nut is documented. believe me)

if there is, we apologize, deal with the people involved and then change policy.

i'm sorry nugundam and ronald_m, we do not serve donuts and coffee. bili na lang kayo. malapit na matayo yung cafeteria. wehehehe

mabuhay po kayo, torque2006! :D

was joking about the donuts and coffee anyway...pero kung meron sa cafeteria once it's done, edi dun na. heheheh.

[flakez]

kung ganyan lang sana umattend sa mga complains mga shops ok na. at least nagbibigay ng effort para makipag-ayos don sa complainant. di tulad ng iba na talagang iiwan ka.

[MadoX]

I went to autotechnika FORT a couple of saturday's ago. the place did look really professional but the people didn't. When I got there in the afternoon, I was looking for someone to entertain me. Noticing that no one was approaching I asked the guard who I could talk to. He told me to wait and he proceeded to look for someone (he was new daw). After 5 minutes of waiting he didn't return so I decided to roam the area instead and found a small office near the washroom. I walked inside and there was Joven, they were not doing anything. So it was kinda weird that if they did not have a receptionist, why were these supervisors not outside accepting customers? Well I left after I got the information I need. I have yet to sched for my ATF change.

Which brings me up to another question? What ATF should I use for my A/T civic? (yes I know there are threads about it but there are A LOT of threads about it. I gets tiring reading all through those pages ) Please guys help me out if you're already reading this post.

[scarab]

...torque, i registered thru your website for the free xx-point checkup. are you gonna contact us on when we can avail of that offer or do we just go there and tell the SA that we registered for that?

[OTEP]

OT: OEM is still the safest ATF to use. Some Mitsus lose performance when using non-OEM ATF. Might be the same case with your car.

[torque2006]

sir MaDox the office that you went into is just temporary. the place where the guards are right now (left side of the vehicle entrance) will be the real office for the receptionist, service advisors and manager. para mas madali nila makausap ang customer. yung sa right side ng guard, dun mapupunta yung cafeteria at yug customer's lounge. tapos na sha, wala pa nga lang yung cafeteria at mga muebles.

the permanent office is due to be constructed after the dynamometer room (90% finished).

Please forgive us for the inconvenience. Soft opening pa lang po.

scarab just go to the our place, and tell the service advisor that you want to avail of the 76 point diagnostic check up.

[Djerms]

I went there last saturday to have my friend's rig checked sana but unfortunately they're full na daw per the SA. Medyo nagmamadali na din kasi ang friend ko but it was a last minute decision to bring it to Autotechnika (around 11am na yata yun so medyo late na talaga).

My experience: We were greeted by the guard and eventually the SA approached us and politely asked what service we need. He also explained politely that they are full at that time so we will have to wait to be accommodated.

Had a little chit chat with the SA and he also told me that they are being investigated na nga daw due to some incidences wherein customers are complaining. Now that was fast action!

Kudos to Autotechnika management for keeping quality and customer satisfaction on top of their list. I hope that there will be no more repeats of the past incidences.

Torque,
I asked for you yesterday but unfortunately wala ka daw on saturdays. Anyway, more power and thanks for giving attention to tsikoteers experiences with your new branch.

[MadoX]

Torque, no problem on my part. I looked like the place was still in soft opening. Halata naman, na tuwa lang ako sa guard coz he didn't know what to do since he said he was there for 2 weeks na daw.

Oh and you don't have texamatic (tama ba spelling?) ATF in the Fort branch, I asked about this ATF coz you recommended it in one of the threads you replied to, yun lang. Over all i'll still go there coz it looks professional, I'll just have to see for myselft first hand. More power to your new branch

Oh btw Torque, is the texamatic ATF DEXRON II equivalent or higher? Thanks

[ronald_m]

kidding aside,If you just serve coffee and donuts to waiting customer this will solve the problem.

[torque2006]

Djerms, I don't usually go to office on Saturdays. Sorry.

Ronald_m, we can serve coffee. i don't know about the donuts though. baka malugi kami pag eat-all-you-can . hahaha. one free donut per customer? we'll see.

MaDox, these are our ATF:

Texamatic ATF - P180/L (entry level)
USA 88 Dexron II - P200/L (eto yung usually ginagamit ng customers)
Castrol Mercon V Dexron III - 450/L (usually pinipili ng mga SUV owners)
Mobil Dexron III - 790/L (ginagamit ng mga high-end cars)

You can also bring your own ATF, sobrahan mo nga lang ng 4-5L para kase di titigil yung ATF dialysis machine hanggang di lumilinaw ang ATF mo.

May recommended ATF ang cars nyo (look at the manual). Check nyo na lang kung ano ang pwedeng gamitin, kase baka gumastos kayo ng malaki, eh hinde nyo naman kelangan ng Dexron III.

[vinj]

I brought in our Corona just before lunch today to Autotechnika Fort to have the ATF changed... since i was in hurry i had to leave the car and take a cab to work but here are some quick observations (although we know it's still not yet fully operational):

- It needs a sign on where to bring the car for reception.
- The SA (Percy) mentioned that they only give claim stubs for the car if it's left overnight when i asked for one. So now you can actually go and hide my car and i won't have any proof that it was deposited there for service. Claim stubs should be SOP when a car is left for repairs IMO.
- The shop is open only until 5pm. Some shops i know keep at least their cashier and release of vehicles open (not necessarily the workshop) up til around 6pm or so to enable customers who come from office to claim their cars after work. You can look into this set-up, especially since you're near Makati CBD.

It'll be done in around 2-3 hours so i'll go by to pick it up this afternoon... let's see what transpires. The car won't be worked on until after lunch as there is no stock of the USA 88 ATF on hand when i was there this late AM.

[mikmik316]

hahaha akala ko kung anong autotechnika... yup dito sa Fairview naalala ko pa nung bagong bukas madaming mala-exotic na pumupunta dito... mukha kasing maganda ang building e.. mukhang hi-tech... i have never tried their service... mukhang mahal e

[kupaloids]

mukha kasing maganda ang building e.. mukhang hi-tech... i have never tried their service... mukhang mahal e

That's one thing that keeps me out of other shops. Pag mukang maganda na yung shop, first thing na iniisip ko e mahal magpagawa dun.

Anyway, good work for torque2006, at least he makes sure na ma attend yung complaints ng mga customers. I just hope ma resolve nila agad lahat ng prolems bago pa madala yung iba pang customers that might experience the same problem as with Sir wiretap_md.

[torque2006]

yes sir vinj, the claim stub thingie would be remedied once we have the point-of-sale system. the computer guys are working on it. the POS system would also make our inventories easier to manage.

as for the reception, work is going to start hopefully next week for the service advisor's reception (in front, where the guards are positioned right now.

Once all our operations, facilities and systems are finished, we're planning to open mondays to sundays, 8am till 7pm. We're also working on having a "shuttle van" for those who work in Makati who'll leave their cars in the morning.

sirs mikmik and kupaloids, marami pong exotic cars kase po yung modifications arm namen called design technik motorsports services Euro and US cars. Yun nga po ang problema namen, takot mga tao pumasok. LOL.

our prices naman po are competitive with the better known service centers like Rapide and Servitek.

At tip lang po, yung equipment namen ay top of the line, kase po ang main business ng Mancor (mother company of Autotechnika) ay magbenta ng automotive servicing equipment.

[Elroi]

is the transtech dialysis for diesel rigs only, or pwede rin sa gas. got a 2.0L A/T with 100k on the odo.. magkano charge dito? kindly pm me if not possible to post prices here.. thanks

[Djerms]

Torque,
Might visit your shop today. Sana umabot ako. Thanks.

[alwayz_yummy]

sir torque, PM mo naman estimate: toyota liteace 4wd a/t.

8-10 liter ng dexron 2 mo+labor+misc.(pls indicate...) how long?

[MadoX]

mikmik

you shouldn't get intimidated kung maganda yun bldg. ayos nga pag ganun. maturn off ka nalang kung mahal and pangit service

torque

thanks for the info, I scheduled a transtech service this saturday am. we'll see how things go... If things go bad I'll name drop your name hehe.. I also asked for the free 21 point check up, sayang naman promo if di ginamit

raikonen

transtech is for all cars. it doesn't matter if its diesel or gas, automatic or manual.

[boybi]

what does transtech really do?