SM - unfair and illegal practices??

[shadow]

Tagal pa magbayad sa mga suppliers...pwe!


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[uls]

^^^

yup isa pa yan

one-sided talaga mag business ang SM

puro pabor sa kanila

[111prez]

Unfortunately, these type of policies are more of a reputational issue than legal.

I doubt if there is a law regulating this practice, whether under consumer protection, civil law, corporate or even criminal law.

[Altis6453]

Well, the seizure or confiscation provision sounds highly suspect to me.

There's no law giving depstore operators that authority either.

[brainmafia_310]

You cannot do that because SM sets a day and time when you can drop off your delivery.

Example: every Tuesday, 9am to 12noon to line up for receiving your delivery's papers... then your truck spends the rest of the day waiting for them to receive your goods. That might take an hour to six hours or even more.

So you can do it more. If they complain, show them the letter with delivery date and time and have it stamped by their guard na umalis ka na ng 1201pm para di ka mapenalize so you can protest as well. then request for afternoom time till closing para umaga sa iba ka deliver sa hapon na schedule mo.

One step backward , two step forward approach.

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[userfriendly]

SM - We got it ALL from you!
SM -Sobrang Madugas

BDO- We find ways to get your money.

[cpsolt]

another sm unfair and illegal practice for most of us shoppers is hindi ka na sinusuklian kung butal ang change mo. minsan P0.80 ang sukli mo. papaalaman ka pa ng cashier na kung okay lang na kulang ang change nya.

[shibby75]

I think para sa cashier yang kulang na sukli na yan, though di nila maiibulsa, mas ok na sobra ang pera nila sa kaha, kesa deficit na bad record sa kanila.

[cpsolt]

couldn't blame them pero naman, kapag pinagsama-sama mo yung change na yun. ang laki na nun siguro for one day.

[boybi]

I think para sa cashier yang kulang na sukli na yan, though di nila maiibulsa, mas ok na sobra ang pera nila sa kaha, kesa deficit na bad record sa kanila.

Don't know about the policy of SM, pero dun sa ibang mga customers namin na supermarkets, +/- P20.00 lang ang allowed na discrepancy sa cash register. More than that makaka receive na sila ng memo.

[CSERVICE SMFOOD]

We would like to thank you for calling our attention on the policy regarding goods received at our warehouse. The memo was created with the good intention of maintaining order and smooth business operations during high volume business days.

Rest assured that we will discuss this in greater detail with our suppliers to further clarify the issues arising from the policy.

Romil Acosta
VP-Supply Chain and Logistics
SM Food Retail

[wowiesy]

In some branches ng puregold ganyan din policy... Hanggat maaari kania lang laman ng trak upon delivery to them...

I think isang perspective nito is to simplify security nila... Pag may ibang item pa sa trak... Pg doesnt know or will suspect a baka puslit mula sa loob, or hindi ibinaba lahat ng load sa trak... Altho kung yan ang perspective, it indirectly means na di sapat internal controls nila sa loob .. And yet ipapasa nya burden ng internal control nya to their suppliers...

[ghosthunter]

We would like to thank you for calling our attention on the policy regarding goods received at our warehouse. The memo was created with the good intention of maintaining order and smooth business operations during high volume business days.

Rest assured that we will discuss this in greater detail with our suppliers to further clarify the issues arising from the policy.

Romil Acosta
VP-Supply Chain and Logistics
SM Food Retail

The world is paved with good intentions. Yet it seems your good intention has FAILED to even consider your hard working suppliers who are trying their best to meet your requirements. It is plainly obvious to anyone reading your memo that you have only considered your end of the operation with total disregard to the requirements of your suppliers.

It would not be hard to simply TALK with your suppliers first to get their inputs before forcing your policies unto your suppliers.

[K.I.L.L.]

I remember when colgate-palmolive stopped supplying to SM and for a time, you can't see any of CP's products in their shelves. A friend in told me that though in the long term, their annual sales would have gone down, they're probably in a better cash position since SM really stretches credit terms.

[K.I.L.L.]

The world is paved with good intentions. Yet it seems your good intention has FAILED to even consider your hard working suppliers who are trying their best to meet your requirements. It is plainly obvious to anyone reading your memo that you have only considered your end of the operation with total disregard to the requirements of your suppliers.

It would not be hard to simply TALK with your suppliers first to get their inputs before forcing your policies unto your suppliers.

They're probably hoping that their suppliers would just roll over. I can imagine new suppliers would and that's the thing... in their mindset, there are always new suppliers who would be eager to roll over to their demands. As was said before by Uls, "you need us more than we need you."

[ghosthunter]

In some branches ng puregold ganyan din policy... Hanggat maaari kania lang laman ng trak upon delivery to them...

I think isang perspective nito is to simplify security nila... Pag may ibang item pa sa trak... Pg doesnt know or will suspect a baka puslit mula sa loob, or hindi ibinaba lahat ng load sa trak... Altho kung yan ang perspective, it indirectly means na di sapat internal controls nila sa loob .. And yet ipapasa nya burden ng internal control nya to their suppliers...

Exactly. It means they have a security issue within their receiving area, yet they would prefer to pass on the problem to their suppliers than to actually fix the problem. If the requirements are reasonable, suppliers will have no problems following it.

[K.I.L.L.]

I heard Robinson's also really stretches suppliers with credit terms too and they give an option for rediscounting at their own bank. More money for them.

Is there any big operation out there whose policies and practices would actually help their suppliers grow? Or would every big business out there rather keep their suppliers at a certain size so that they can push them around?

[ghosthunter]

I remember when colgate-palmolive stopped supplying to SM and for a time, you can't see any of CP's products in their shelves. A friend in told me that though in the long term, their annual sales would have gone down, they're probably in a better cash position since SM really stretches credit terms.

In regards to the Colgate issue, it was unreasonable demands from SM for shelf rental prices. It is no secret that supermarkets already charge suppliers a "rental fee" to display goods on store shelves, but the rental prices are getting ridiculous if they know your product line is categorized as a "fast moving" item.

Remember, all of that reflects in the retail prices you eventually pay at the cash register.

[ghosthunter]

I heard Robinson's also really stretches suppliers with credit terms too and they give an option for rediscounting at their own bank. More money for them.

Is there any big operation out there whose policies and practices would actually help their suppliers grow? Or would every big business out there rather keep their suppliers at a certain size so that they can push them around?

From the supermarkets (with more than one location in Metro Manila), only LANDMARK and CHERRY are very friendly to suppliers. They do not charge listing fee or entry fee when new products are introduced to them. The only difficult part with LANDMARK and CHERRY is getting your products approved by the "buyers" and actually finding shelf space in the selling area to display your items.

Other supermarkets charger hundreds if not thousands of pesos per "SKU" (stock keeping unit). Add to that, other supermarkets also charge their suppliers "merchandizer fee", display rental fee, and some even require their suppliers to join quarterly promos at supplier's cost. All that is supposedly to help pay for their operational overhead. Yet that same stores still end up selling goods are that MORE EXPENSIVE than other supermarkets.

[shibby75]

Ganyan din patakaran nila sa ace hadware