SM - unfair and illegal practices??

[loidch]

a stop gap solution would be, drop off the other customers goods first and leaving theirs last.

[Mguy]

a stop gap solution would be, drop off the other customers goods first and leaving theirs last.

Yes, this is doable. Which leaves me to think na that the reason they want to implement this new rule is for a faster turnaround time ng mga delivery vans sa area nila. I've seen vans off-load stuff to get to the back na nandoon pala ang goods for the client. Call it bad planning on the supplier but I believe SM doesn't want to be a part of it due to the delays. They want those trucks in, drop their goods at the fastest time possible, and out as fast as they could.

Just think the number of goods SM is selling with a loading dock na ka-liit liit. You'll see a lot of vans also queuing outside.

[ghosthunter]

So kung ako naman ang supplier, huli ko idedeliver items ko sa sm.

Imho, might be some reasons are inside trading. May nakakwentuhan lang ako na minsan daw like furnitures and etc etc, nakakaorder din sila using sm. Then baka may mauutak na maliliit na retailer sa tabi ng sm na selling the same at veru cheap margin.

Might be eto reason bakit nila ginawa ito. Nagiging storage pa ng mga tao nila ung mall mismo.

Just my 2cents.

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You cannot do that because SM sets a day and time when you can drop off your delivery.

Example: every Tuesday, 9am to 12noon to line up for receiving your delivery's papers... then your truck spends the rest of the day waiting for them to receive your goods. That might take an hour to six hours or even more.

[brainmafia_310]

You cannot do that because SM sets a day and time when you can drop off your delivery.

Example: every Tuesday, 9am to 12noon to line up for receiving your delivery's papers... then your truck spends the rest of the day waiting for them to receive your goods. That might take an hour to six hours or even more.

So you can do it more. If they complain, show them the letter with delivery date and time and have it stamped by their guard na umalis ka na ng 1201pm para di ka mapenalize so you can protest as well. then request for afternoom time till closing para umaga sa iba ka deliver sa hapon na schedule mo.

One step backward , two step forward approach.

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[userfriendly]

SM - We got it ALL from you!
SM -Sobrang Madugas

BDO- We find ways to get your money.

[cpsolt]

another sm unfair and illegal practice for most of us shoppers is hindi ka na sinusuklian kung butal ang change mo. minsan P0.80 ang sukli mo. papaalaman ka pa ng cashier na kung okay lang na kulang ang change nya.

[Ry_Tower]

You cannot do that because SM sets a day and time when you can drop off your delivery.

Example: every Tuesday, 9am to 12noon to line up for receiving your delivery's papers... then your truck spends the rest of the day waiting for them to receive your goods. That might take an hour to six hours or even more.

What's sad is sometimes hindi ka ma-accomodate kasi hindi na kaya tauhan nila if may mga absent. Go back the next day ka at pila ulit!!!

Gastos talaga kasi dapat talaga may extra delivery truck ka. Hindi kasi puwede sa kanila yung iiwan mo invoice at since matagala ka pa naman for sure ehe punta ka muna sa iba. Dapat sa pila ka pa din, hindi ka paalisin.

[ghosthunter]

What's sad is sometimes hindi ka ma-accomodate kasi hindi na kaya tauhan nila if may mga absent. Go back the next day ka at pila ulit!!!

Gastos talaga kasi dapat talaga may extra delivery truck ka. Hindi kasi puwede sa kanila yung iiwan mo invoice at since matagala ka pa naman for sure ehe punta ka muna sa iba. Dapat sa pila ka pa din, hindi ka paalisin.

On some deliveries, the truck is already at the depot and waiting in line since 6 or 7am ... and then only to be processed and received around 7 pm.... mabuti if you are delivering a whole truck-load of goods. What about other suppliers who only deliver a few boxes worth of goods? Stuck din sila in the same line.

[shadow]

Tagal pa magbayad sa mga suppliers...pwe!


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[uls]

^^^

yup isa pa yan

one-sided talaga mag business ang SM

puro pabor sa kanila

[wowiesy]

In some branches ng puregold ganyan din policy... Hanggat maaari kania lang laman ng trak upon delivery to them...

I think isang perspective nito is to simplify security nila... Pag may ibang item pa sa trak... Pg doesnt know or will suspect a baka puslit mula sa loob, or hindi ibinaba lahat ng load sa trak... Altho kung yan ang perspective, it indirectly means na di sapat internal controls nila sa loob .. And yet ipapasa nya burden ng internal control nya to their suppliers...

[ghosthunter]

In some branches ng puregold ganyan din policy... Hanggat maaari kania lang laman ng trak upon delivery to them...

I think isang perspective nito is to simplify security nila... Pag may ibang item pa sa trak... Pg doesnt know or will suspect a baka puslit mula sa loob, or hindi ibinaba lahat ng load sa trak... Altho kung yan ang perspective, it indirectly means na di sapat internal controls nila sa loob .. And yet ipapasa nya burden ng internal control nya to their suppliers...

Exactly. It means they have a security issue within their receiving area, yet they would prefer to pass on the problem to their suppliers than to actually fix the problem. If the requirements are reasonable, suppliers will have no problems following it.

[K.I.L.L.]

I heard Robinson's also really stretches suppliers with credit terms too and they give an option for rediscounting at their own bank. More money for them.

Is there any big operation out there whose policies and practices would actually help their suppliers grow? Or would every big business out there rather keep their suppliers at a certain size so that they can push them around?

[ghosthunter]

I heard Robinson's also really stretches suppliers with credit terms too and they give an option for rediscounting at their own bank. More money for them.

Is there any big operation out there whose policies and practices would actually help their suppliers grow? Or would every big business out there rather keep their suppliers at a certain size so that they can push them around?

From the supermarkets (with more than one location in Metro Manila), only LANDMARK and CHERRY are very friendly to suppliers. They do not charge listing fee or entry fee when new products are introduced to them. The only difficult part with LANDMARK and CHERRY is getting your products approved by the "buyers" and actually finding shelf space in the selling area to display your items.

Other supermarkets charger hundreds if not thousands of pesos per "SKU" (stock keeping unit). Add to that, other supermarkets also charge their suppliers "merchandizer fee", display rental fee, and some even require their suppliers to join quarterly promos at supplier's cost. All that is supposedly to help pay for their operational overhead. Yet that same stores still end up selling goods are that MORE EXPENSIVE than other supermarkets.

[shibby75]

Ganyan din patakaran nila sa ace hadware

[K.I.L.L.]

From the supermarkets (with more than one location in Metro Manila), only LANDMARK and CHERRY are very friendly to suppliers. They do not charge listing fee or entry fee when new products are introduced to them. The only difficult part with LANDMARK and CHERRY is getting your products approved by the "buyers" and actually finding shelf space in the selling area to display your items.

Other supermarkets charger hundreds if not thousands of pesos per "SKU" (stock keeping unit). Add to that, other supermarkets also charge their suppliers "merchandizer fee", display rental fee, and some even require their suppliers to join quarterly promos at supplier's cost. All that is supposedly to help pay for their operational overhead. Yet that same stores still end up selling goods are that MORE EXPENSIVE than other supermarkets.

I hope they don't charge for shrinkage / pilferage too.

[wowiesy]

From the supermarkets (with more than one location in Metro Manila), only LANDMARK and CHERRY are very friendly to suppliers. They do not charge listing fee or entry fee when new products are introduced to them. The only difficult part with LANDMARK and CHERRY is getting your products approved by the "buyers" and actually finding shelf space in the selling area to display your items.

Other supermarkets charger hundreds if not thousands of pesos per "SKU" (stock keeping unit). Add to that, other supermarkets also charge their suppliers "merchandizer fee", display rental fee, and some even require their suppliers to join quarterly promos at supplier's cost. All that is supposedly to help pay for their operational overhead. Yet that same stores still end up selling goods are that MORE EXPENSIVE than other supermarkets.

yes.. especially SM... with all the "support" they get from suppliers.. they still have relatively higher tag prices on their goods... dito naman yung leverage nya... mas puntahan ng mga tao ang SM Malls vs the other malls... leverage pa rin nila yung brand name nila.. yung sinehan.. yung line up of retailers in their malls... the events they have in their events venue.. all those to draw the people in.... ang lahat ng yan.. may kapalit...

[boybi]

The sad part to all of these ridiculous policies and demands from these big supermarkets, other smaller grocery stores have started to do the same. Making life harder for suppliers and distributors. And prohibiting new and small enterprises to sell to them. This, in time, would kill the small time businesses that won't have a place to sell their goods anymore. The aggressive branching out of big time supermarkets will close down the smaller one, the customers of the small time enterprises.

[wowiesy]

The sad part to all of these ridiculous policies and demands from these big supermarkets, other smaller grocery stores have started to do the same. Making life harder for suppliers and distributors. And prohibiting new and small enterprises to sell to them. This, in time, would kill the small time businesses that won't have a place to sell their goods anymore. The aggressive branching out of big time supermarkets will close down the smaller one, the customers of the small time enterprises.

Tama.

In the future, it will be harder for the small time entrepreneur to startup and sell his wares in the store chains...

sa pag expand ng mga store chains, unti unti na rin pinapatay ang mga public market... do you , or do you know of anybody in your friend list who do their 100% grocery shopping in public market? or sa mga supermarket / grocery stores near and around the public markets? marami pa rin bumibili ng fresh fish and veggies sa public market.. pero yung other goods (canned goods, dry goods, etc.. ) karamihan sa chain stores na.. kasi may aircon. may sounds.. may points pa...

maiiwan.. puro big boys na lang.. both sa retail side... and also sa supply side (brand owners / importers / distributors)... capitalism at its best...

[niky]

Yup. Unless Divi or direct outlet, some of the dry goods, even the local dry goods, are more expensive in the public markets than in the malls.