Filing a complaint against your dealer with the LTO

[astroboywonder]

RE: "no registration, no travel" policy

How to file a complaint against erring dealers

1) Write a complaint in any format, sign it.
-> attach supporting documents.
2) Address it to Atty. Alfonso V. Tan, Jr., Assistant Secretary, LTO Central Office, East Avenue
3) Print two copies. One to be submitted to LTO while the other is your receiving copy.
-> DO NOT EMAIL YOUR COMPLAINT!
4) You are done. Follow it up from time to time.

Contact Number ni Assistant Secretary: 921-9072 / 926-1063

Many thanks for this informative thread. Napakalaking tulong po lalu na sa first time buyer and also first time owner ng car. Atleast I already know what to do incase na ma experience ko din ito [emoji122][emoji122][emoji122][emoji122][emoji122][emoji122]

[wowiesy]

may nakapag try na kaya na... habang nag nego pa lang sa car... kasama ang DELIVERY ng OR/CR and plates sa usapan? like a portion of downpayment.. release ng unit... then hindi irelease yung next payment hanggang di lumabas or cr at plates?

[Jesto]

may nakapag try na kaya na... habang nag nego pa lang sa car... kasama ang DELIVERY ng OR/CR and plates sa usapan? like a portion of downpayment.. release ng unit... then hindi irelease yung next payment hanggang di lumabas or cr at plates?

This should be the standard to force the dealers to work fast.

[wowiesy]

This should be the standard to force the dealers to work fast.

but market forces also at play here... who wants the transaction more.. the buyer of the vehicle na gusto agad makuha unit... or yung dealer na gusto makabenta... sadly yung gobyerno uli ang nahuhuli...

may conduction sticker dba...and yan allocated.. coordinated with lto.. bakit di na lang pagka daong sa pier allocated na plate number para di na oorder.. andyan na e... then sa or cr ang idagdag na lang ay yung mahiging registered owner...

[Popoy Lagman]

may nakapag try na kaya na... habang nag nego pa lang sa car... kasama ang DELIVERY ng OR/CR and plates sa usapan? like a portion of downpayment.. release ng unit... then hindi irelease yung next payment hanggang di lumabas or cr at plates?

Meron ba ditong nakabili ng sasakyan na full payment at hindi through financing? Kasama ba sa contract of sale na ideliver pati ang registration certificate at plates ng sasakyan? Yung sakin kasi through bank financing kaya hindi ko alam kung anong rights ang pwede kong ipa-enforce like kung mag file ng civil case..

[kinyo]

may nakapag try na kaya na... habang nag nego pa lang sa car... kasama ang DELIVERY ng OR/CR and plates sa usapan? like a portion of downpayment.. release ng unit... then hindi irelease yung next payment hanggang di lumabas or cr at plates?

Ganyan gawa ko sa dealer ... hindi ko ilalabas ang oto kapag walang plaka ... mabilis pa sa alas kwatro magparehistro ang mga kumag.

[b_9904]

Ganyan gawa ko sa dealer ... hindi ko ilalabas ang oto kapag walang plaka ... mabilis pa sa alas kwatro magparehistro ang mga kumag.

Cool story bro.

[astroboywonder]

Ganyan gawa ko sa dealer ... hindi ko ilalabas ang oto kapag walang plaka ... mabilis pa sa alas kwatro magparehistro ang mga kumag.

Hi sir, possible po ba yan? Newbie lng po kasi ako in terms of buying my first car. Honestly i am leaning to get my first car in suzuki commonwealth pero dami ko nababasa na problem din po dun. Any advice po. Anu po ba ang dapat kong i-demand or sabihin to get this done. Sa tingin ko wala na po yata matinong dealer [emoji111]🏻️[emoji16]

[kinyo]

Hi sir, possible po ba yan? Newbie lng po kasi ako in terms of buying my first car. Honestly i am leaning to get my first car in suzuki commonwealth pero dami ko nababasa na problem din po dun. Any advice po. Anu po ba ang dapat kong i-demand or sabihin to get this done. Sa tingin ko wala na po yata matinong dealer [emoji111]🏻️[emoji16]

oo totoo yan ... car dealers don't want to have a car already sold on their lot ... it takes up space for new units! ... sagutin pa nila kung may masamang mangyari

before giving them any money, ask if they have all the papers ready for registration, let them show it to you, (take a photo with ur phone for reference and because you will never see those papers again) ... if satisfied with what you see, there's no reason to delay the registration ... the registration process only takes an hour or two if papers are complete ... and if lucky, you will be asked what ending number you prefer

the LTO website lists the papers required for registration
MOTOR VEHICLE-RELATED TRANSACTIONS

dalawang beses ko na nagawa ito ... sinamahan ko ang liason ng dealer sa LTO para masigurado matapos ang registration

in 2005, the dealer took two weeks to complete the papers ... in 2007, papers were complete on the day of sealing the deal, the car was registered the following day

good luck po sa pagbili ng sasakyan

[astroboywonder]

oo totoo yan ... car dealers don't want to have a car already sold on their lot ... it takes up space for new units! ... sagutin pa nila kung may masamang mangyari

before giving them any money, ask if they have all the papers ready for registration, let them show it to you, (take a photo with ur phone for reference and because you will never see those papers again) ... if satisfied with what you see, there's no reason to delay the registration ... the registration process only takes an hour or two if papers are complete ... and if lucky, you will be asked what ending number you prefer

the LTO website lists the papers required for registration
MOTOR VEHICLE-RELATED TRANSACTIONS

dalawang beses ko na nagawa ito ... sinamahan ko ang liason ng dealer sa LTO para masigurado matapos ang registration

in 2005, the dealer took two weeks to complete the papers ... in 2007, papers were complete on the day of sealing the deal, the car was registered the following day

good luck po sa pagbili ng sasakyan

Wow..thanks for the advice sir. Applicable din po ba ito kapag bank p.o. The moment po ba na take out na yung car dun po ba magsisimula yung amortization ko. Cenxa na po newbie lang kasi eh. Just want to have enough knowledge before i go to the dealer kasi baka kapag nakita nila na wala akong knowledge in buying a car eh mag take advantage sila [emoji29]. Just my thought lang.

[wowiesy]

kasi what good is a vehicle if it is not registered? even if dealers "give free lto" as part of package... unable naman ang buyer mismo ang mag register.. since yung ibang records ( tax payments, etc) nasa dealer / brand owner... so dapat kasama... i think dti ang mag spearhead dapat nito.. dotc lro is only concerned sa fees na kikitain nila apparently...

[minicarph]

Mahirap din kse pag dineliver sa bahay mo tops tinaggihan mo, so babalik ang driver sa casa with the same car, then attempt na naman sila again maybe weeks or days after, sa kakapabalik-batik ng car nalaspag Dahil Lang sa no plates

This plays in the minds of first time buyers and new car buyers so mas mabuti na Lang accept-in. Alam din ng casa at agent ito. Then there's the case of the hot models like Ecosport, Mu-x,. Sa Tagal ng pila para makakuha ng cars na Ito, talagang atat ang mauuna

[kinyo]

^ kaya huwag atat mauna sa pagbili ng kotse ... so what kung ikaw yung 1000th buyer? as long as nabili mo yung dream car mo, ayos na yun

[astroboywonder]

^ kaya huwag atat mauna sa pagbili ng kotse ... so what kung ikaw yung 1000th buyer? as long as nabili mo yung dream car mo, ayos na yun

[emoji106]🏽[emoji106]🏽[emoji106]🏽 po para sa inyo sir.

[b_9904]

Salamat sa.inputs.sir!

[Popoy Lagman]

Update lang. Nakausap na nung general manager nung casa yung abogado ko, nakikiusap daw at nagpaliwanag na LTO ang may kasalanan at hindi sya. Meron na kasi kaming show cause order sa April 28. Sabi ng abogado ko, ganun naman pala, eh di sabihin nya yun sa LTO sa hearing. Sa tono ng pananalita mukhang takot naman daw.

[b_9904]

Update lang. Nakausap na nung general manager nung casa yung abogado ko, nakikiusap daw at nagpaliwanag na LTO ang may kasalanan at hindi sya. Meron na kasi kaming show cause order sa April 28. Sabi ng abogado ko, ganun naman pala, eh di sabihin nya yun sa LTO sa hearing. Sa tono ng pananalita mukhang takot naman daw.

Takot naman talaga mga yan sir.

Laking fine po kasi yan at mga suspensions ng pag operate as a dealer eh.

So if you have them by the balls, edi demand something substantial.

[maki mi]

Nice tips Bro Kinyo! The LTO should post this info in the dailies so everybody should adopt a "no plate, no purchase policy". Swerte lang maka alam yung nagbabasa dito sa Tsikot.

[RoyalMD]

mga boss, paano ba e follow up ang complain sa LTO? na file ko na kasi ang complain letter ko sa LTO NCR. pero mukhang walang nangyayari eh. at yung dealer ko parang ok lang sa kanila kasi na release na ang plate ko. kako maghingi ako ng compensation for the trouble that they have caused.

[Sinoda]

Just an advice doc, it may be better to forget about the case na. For one, it will not prosper in LTO because the plate has been issued already. For another, the LTO will not adjudicate damages in your favor. Better to charge na lang sa experience and don't buy again from the same dealer. Should you really want to seek compensation for all the trouble caused, you may need to file it before a court. It spells more costs and inconvenience and it may not be worth it in the end.