Smart Bro [Merged]

[bumags]

Guys!

Any good or bad news about SmartBro?
pa-update naman po....

tnx!

[chilli]

laging low connectivity. ang tech support nila di naman ganun ka technical.

[prinsipe]

sa akin puro bad news. almost 1 month na na lagi napuputol ang connection sa bahay. sometimes you will be able to connect then after a couple of minutes wala na ulit. nun tumawag naman ako sa customer service wala naman daw silang makitang problema sa connection ko. sabi ko padala na technician sa bahay ang sagot ba naman di daw pwede magpadala ng technician sa bahay pag walang problema...sabi ko anong walang problema eh napaka intermitent ng connection ko? sorry na lang daw. pinatanggal ko na lang smartbro connection namin. at walang paki alam yun agent na kausap ko kahit mag pa disconnect ako.

[bumags]

Grabe mga Bros mga kwento ninyo....

OT po: any suggestions as to what ISP would give better service?

[Syuryuken]

sa akin puro bad news. almost 1 month na na lagi napuputol ang connection sa bahay. sometimes you will be able to connect then after a couple of minutes wala na ulit. nun tumawag naman ako sa customer service wala naman daw silang makitang problema sa connection ko. sabi ko padala na technician sa bahay ang sagot ba naman di daw pwede magpadala ng technician sa bahay pag walang problema...sabi ko anong walang problema eh napaka intermitent ng connection ko? sorry na lang daw. pinatanggal ko na lang smartbro connection namin. at walang paki alam yun agent na kausap ko kahit mag pa disconnect ako.

ganyan talaga mga ahente wala ng pakelam basta makuha lang nila yung komisyon nila. dati din akong nagkakabit ng smartbro kaya lang mas marami ang problema kesa good feedback kaya hinayaan ko na sa mga ibang trainee.

[chilli]

one more thing, lagi akong on time magbayad, one time nawalan ako ng connection sa bahay so tumawag kapatid ko sa tech support, sabihin ba naman na temporary disconnected daw ang connection ko kasi di ako bayad. aba di ko na problema kung kelan nire remit sa kanila ng bangko ang bayad ko basta ako on time ako nagbabayad sa kanila. kaya sabi ko tatapusin ko na lang ang one year ko then palit na ako ng PLDT or Globe.

[boybi]

Natapos na maliligayang araw ko sa SmartBro. I was getting around 2MBps connection speed for more than 6 months, then around 2 weeks ago, bumalik na ulit sa 384kbps. Can't complain since 384kbps lang naman talaga ang advertised speed nila So far, stable pa rin naman connection.

[pissword]

how about yung new smart bro na pwede anywhere?? any feedback?

[leinahtan]

I got the Smart Bro installed few weeks back and a linksys router connected just couple of days ago. My PC is wired, whereas my wireless enabled laptop shares the WLAN. Speed on the PC pointing LAN icon is 100Mbps (it was 10Mbps until I hooked the router), on my wireless laptop it says 11Mbps with excellent signal strength. So can I still increase further the speed?

[boybi]

The 10,100,11Mbps that you're getting is the speed of communication between your router/s and your computers. This does not have any effect on your internet connection speed, which is up to 384kbps with SmartBro.

[JCBalunsat]

May smart bro thread pala dito di ko nakita. Kwento ko lang yung experience ko dito.

It all started when they were starting to market this wireless broadband thing. wala pang smart bro noon. This connection was handled by Meridian Telekoms. The service was okay with the occassional disconnections and downtimes but it became worst when Smart took over.

3 times in a week akong walang connection as in 0. Whenever bad weather comes in, they replace my antenna and it works for about 2 weeks and then goes down and the same cycle goes of replacing the antenna. Reporting the problem. Replacing the antenna. Meron pa ngang time na tinaasan nila yung tubo at my expense.

I got tired of it and reported that for the past 6 months all I had was problems. Their customer support was incredibly horrible and they don't give a damn about their customers. Gusto ko ng magpadisconnect pero naka lock in daw ng 1 year.

What I've done is that I reported the issue (Along with my peers) in tipidpc.com to NTC. NTC had to act on it because there are 300 of us who are having issues with it. May mga rebates akong nakuha and of course di na nila kinuha yung antenna at nabulok na siya sa bubong namin.

The problem with Smart Bro is that they don't observe the area that they are installing in. Basta salpak hanap signal (kahit mahina) tapos okay na. Ayun na NTC tuloy ang Smart nung panahon na yun. As far as I can remember, 2005 pa yata ito.

Smart Bro needs a direct line of sight to the base station for you to get a good, stable connection.

I also remember that I studied the antenna GUI and I got to know how to shift from 1 base station to another. May rotator pa nga yung antenna ko na i got from my base radio antenna (back in the days).

To all thos people who will want one will better think about the location of their homes/establishments. Dapat malapit ka talaga sa base station para stable and good yung connection.

(Haba noh )

.02

[mr_incredible]

Medyo stable na smartbro connection ko for the past half-year now. This was not the case before that.

Dati halos araw-araw akong tumatawag sa CS nila para i-report ang problems ko with their service. Puro temporary fixes lang nangyayari. Ang ginawa ko nag-email ako sa isang writer of Phil Daily Inquirer who has a column for consumers and my mail got featured in her column. Siguro pinadalhan niya din ng kopya yung Smart kaya after that article was published, panay tawag sa kin ng Smartbro for a month checking on my connection and dispatching their technical personnel right away to fix my service problems.

Mas mabilis pa yung proseso na ito kesa nung nag e-mail ako sa NTC.

Mas takot yata sila sa media kesa NTC.

[LexTer]

Medyo stable na smartbro connection ko for the past half-year now. This was not the case before that.

Dati halos araw-araw akong tumatawag sa CS nila para i-report ang problems ko with their service. Puro temporary fixes lang nangyayari. Ang ginawa ko nag-email ako sa isang writer of Phil Daily Inquirer who has a column for consumers and my mail got featured in her column. Siguro pinadalhan niya din ng kopya yung Smart kaya after that article was published, panay tawag sa kin ng Smartbro for a month checking on my connection and dispatching their technical personnel right away to fix my service problems.

Mas mabilis pa yung proseso na ito kesa nung nag e-mail ako sa NTC.

Mas takot yata sila sa media kesa NTC.

dati tawag nila dito SMART BROken

[chilli]

2 days na ako walang connection. bigla na lang ako naputol last Sunday when I was posting dito sa tsikot. sabi sira na naman ang base station. lagi na lang sira.

[shadow]

up ko lang..kumusta na ang smartbro ngayon?

[leinahtan]

up ko lang..kumusta na ang smartbro ngayon?

Ok naman yung sa min. Tinaas ko pa ng konti yung canopy ko lately. Kaninang umaga may biglang surge ng speed, umabot ng 500KBps yung isang *******, then dropped down in a matter of mins to a normal 40KBps. Ewan ko kung bakit biglang nag-increase. Twice na nangyari ito.

[shadow]

just installed it today ito speed ko ok na ba? hinde ako marunong tumigin ng speed eh

[JJCarEnthusiast]

^ ya mabilis na yan paps sana naman laging ganyan hindi yung ngayon lang ganyan bukas indi na.

ako minsan super bilis minsan naman below 10kbps lang depende talaga sa location kung ano ang magandang ISP. pero kung ako tatanungin nyo, sa mga magpapakbit ng internet connection, dont get smartbro(ken) :thumbdown: kapag umuulan super slooooow sya. noon 3 days na wala kaming connection as in wala patay 0. pumunta na ako sa smart tas sabi nila tatawagan daw ako kinabukasan. tumawag naman may mga tinanong tas sabi nya papapunta nalang talaga sila dito sa amin ng technician. tinaas lang nila ang canopy. ang reason na wala daw connection is wala daw nasasagap na signal ang canopy so tinaasan nila. not sure kung pinalitan ba nila kasi may dala silang isa pang canopy eh. pero mukhang hindi nila pinalitan. after nun. ambilis na syempre tuwang tuwa ako pero after a month ayun nanaman humina nanaman ang connection. parang ang mga ginagawa nila eh temporary fix lang kaya after sa 1 year na pananakal nila, switch to pldt or philcom na ako :thumbdown:

[shadow]

^ ya mabilis na yan paps sana naman laging ganyan hindi yung ngayon lang ganyan bukas indi na.

pero kung ako tatanungin nyo, sa mga magpapakbit ng internet connection, dont get smartbro(ken) :thumbdown:

ouch!!! hehehhe kakainstall pa lang today sa akin...

[JJCarEnthusiast]

ouch!!! hehehhe kakainstall pa lang today sa akin...

...or maybe i should say for some locations di sya maganda sa mga kapit bahay ko wag na mag smartbroken