PLDT Fibr

[glenn_duke]

Thanks for the tips bai... it’s been 3 days no dial-tone and internet connection... no communicatoon from them though we already loggrd a ticket...

I just sent a complain email to pcc copying the pldt customer service on their lousy service.

Hopefully, mapalitan na ng maayos yung internet provider ang pinas...


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Its true the ticket will expire, in 3-5 days, kaya you have to call them constantly to keep your ticket in active state. In my latest experience 3x/day, although ECQ that time, kaya understandable walang repair crew.
You should ask for the name of the engineer in charge of the repair in your area, the name/s will appear in your ticket , and also the field response on your repair request. Kung group yung repair o major yung breakdown nakasulat din dun yung parent ticket number.
You can also physically try to file your complaint sa branch office na malapit sa inyo, but Im sure haba ng pila nyan.

From the error (red blinking light) sa modem mo, malalaman mo kung physical o system ang problema. Kung system baka sa board ng PLDT yan, kung physical naman, scan ka ng mga wireless sa area mo, kung may napansin kang bagong PLDTHOMEFibre**** signal na wala naman dati, baka yun nayung slot mo, nabenta na.