Cignal TV

[Boy Bastos]

Mahihirapan ka nga maintindihan ng CSR nyan, penny for your thoughts lang di mo naintindihan, bukod don galit kagad reaction mo.

Yup. English term/phrase lang hindi ma-gets ni Am-boy. Baka naman sa Clark or Subic lang galing?

:D

[oj88]

The issue I want addressed are non-technical in nature. In reality, Satellite TV here in the Philippines will always be iffy due to the strong rains and winds we experience ie. rain fade. My ongoing issue with Cignal has more to do with their billing and their inability to correct a problem that even their main CSR supervisor admits on the phone as their mistake but they can't seem to do anything to correct it.

I am just tired of the ongoing trend of Philippine companies (mostly service and travel related industries) that promise top notch service, charge premium rates but when its time to execute and deliver, fall back to the typical Filipino company response of letting the customer hung out to dry.

Thanks!

SatTV is iffy regardless of where you are. Imagine trying to focus an RF signal no more powerful than a 50W lightbulb that's 36,000 Km away onto a receiving antenna (LNB) the size of your fist. It all comes down to precise aiming and installation technique. For one, the dish should be installed on a rigid surface. Rigid... as in concrete.... nothing that moves or vibrate unless it's an earthquake. I learned this the hard way by having it installed initially on our metal roof. When the wind was strong enough or we get so much as a drizzle, the pitter-patter cause the roof to vibrate and we lose satellite lock for several minutes. Two weeks of complaining didn't help. I then decided to have it transferred to our balcony's concrete firewall and everything's well with the world again.

For you billing concerns, just pay what you think is due, keep the trouble ticket open and take note of the reference number until they address your concerns.

[cpsolt]

Just thought about sharing a fix for the issue i had recently with my Cignal TV subscription:

Our service was interrupted Saturday afternoon till Monday morning. I tried calling but wasn't able to get through their lines. After a number of redials, I waited for an eternity to get through. Being in front of the tv and box, their tech support walk me through and was able to have the issue fixed.

Issue:

STB Starting Up error on your screen. (Gray screen asking you to wait)

Kindly perform troubleshooting steps below.

1. Unplug the RG6 cable at the back of the receiver
2. Perform hard reset
3. Wait for the tech error to prompt (Technical Problem)
4. Press “ok” on the remote control
5. Plug the RG6 at the back of the receiver.
6. Go to “Settings”
7. Enter the PIN code (“0000”, “9998” or “9999”)
8. Go to System Setup > Diagnostics
9. Check the current release number
10. The version should be 106
11. Press cancel/back, then select “Installation Setup”
12. Select “Satellite Setup” then press “ok”
13. Set the following:
a) LNB Type: Dual
b) Low Band and High Band LO Frequency: 09750 and 10600
c) LNB Power: “ON” for the main box and “OFF” for the 2nd/3rd box)
14. Select SES7-NE8 entry point and check signal parameters, then press OK

Sana makatulong... (at di na uli magkaroon ng iba pang issue)

[antonath]

may VGA port o HDMI port na ba mga decoder box nyo?

[straker]

Tanong... Ok bs reception ng cignal during bad weather? We lost our cable reception when lando passed by.

[oj88]

Tanong... Ok bs reception ng cignal during bad weather? We lost our cable reception when lando passed by.

In a storm, two things can affect satellite reception:
1. Thick clouds
2. Strong winds that can knock your antenna out of alignment or even damage it

[ClaNker]

may VGA port o HDMI port na ba mga decoder box nyo?

Yes may VGA and HDMI port sya.

[CVT]

How about free to air?



"The measure of a man is what he does with power" LJIOHF!

27.9K _/_/_/_/_/:matrix:_/_/_/_/_/

[ClaNker]

Nakalampas na ang bagyo dito sa Pangasinan at nangangati ang kamay ko na galawin ang receiver since walang signal na nakukuha ang box. From the looks of it di naman nawala sa alignment ang dish.

[Jun aka Pekto]

How about free to air?

You mean over the air broadcasts? Ah. I envy you guys. Nothing like free and none where I am.

[CLAVEL3699]

Nakalampas na ang bagyo dito sa Pangasinan at nangangati ang kamay ko na galawin ang receiver since walang signal na nakukuha ang box. From the looks of it di naman nawala sa alignment ang dish.

akala mo lang clanker... kahit kunti lang hindi na makakasagap nang cignal. Na try mo na ba tanggalin yung sim card para mareboot?

[ClaNker]

akala mo lang clanker... kahit kunti lang hindi na makakasagap nang cignal. Na try mo na ba tanggalin yung sim card para mareboot?

Hindi ko mapigilan pangangati ng kamay ko bro, so kumuha ako ng compass to check the Azimuth and it's correct at 220 SW, then I checked the elevation and it's off by 10 degrees. Made a minor adjustment and now I'm getting a signal level of 191 and signal quality of 100.

No need for hard and card reboot bro.

[straker]

OJ88,
Thanks for your feedback. Seems i have this feeling that i'll have the same disruption issue regardless of which service i choose

[BratPAQ]

anybody looking for android app for remote control that works on Cignal STB?
this one worked on my Cignal's Pace STB https://play.google.com/store/apps/d...tivities&hl=en
check your phone first if it has infrared.

[BratPAQ]

anybody looking for android app for remote control that works on Cignal STB?
this one worked on my Cignal's Pace STB https://play.google.com/store/apps/d...tivities&hl=en
check your phone first if it has infrared.

[flakez]

Para sa mga naka prepaid dito. Pano pag walang load? Wala talaga masasagap kahit free to air? Balak ko kasi paputol na or mag switch sa prepaid kasi hindi ko naman halos nagagamit. Pag uwi internet na lang ako madalas. May prepaid yung tita ko and matagal ng hindi na loloadan tapos naka dismantle na rin kaya hindi ko ma check kung may nasasagap pa. Balak ko ilipat dito sa amin kasi nasa US naman sila.

Sinubukan ko gumamit ng tv plus na lang sana kaso ang hindi signal sa sala. Kung may nasasagap pa rin yung prepaid kahit walang load ok na ko don. Pwede na ko sa mga free to air na channels. Loadan ko na lang pag playoffs na ng nba. Hehe

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[jodski]

Para sa mga naka prepaid dito. Pano pag walang load? Wala talaga masasagap kahit free to air? Balak ko kasi paputol na or mag switch sa prepaid kasi hindi ko naman halos nagagamit. Pag uwi internet na lang ako madalas. May prepaid yung tita ko and matagal ng hindi na loloadan tapos naka dismantle na rin kaya hindi ko ma check kung may nasasagap pa. Balak ko ilipat dito sa amin kasi nasa US naman sila.

Sinubukan ko gumamit ng tv plus na lang sana kaso ang hindi signal sa sala. Kung may nasasagap pa rin yung prepaid kahit walang load ok na ko don. Pwede na ko sa mga free to air na channels. Loadan ko na lang pag playoffs na ng nba. Hehe

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Regarding load. Nagpapaload lang ako dun sa reloading station din ng cellphone kapag wala ako makitang card. Look for someone na may xtreme load ba tawag dun. Hindi ko pa lang na try sa 711 pero parang pwede rin yata dun...

Just take note of your account number.

Highly recommend na tumawag ka na lang sa kanila para mas bago yung makuha mo na box and satellite dish. Medyo mahirap i calibrate yan to get a clear line of sight depende pa sa area mo

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[oj88]

I like their new ad. Simple in its humor and it doesn't come out corny.

Cignaltv - Something awesome just happened in the Cignal... | Facebook


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[Stigg ma]

Para sa mga naka prepaid dito. Pano pag walang load? Wala talaga masasagap kahit free to air? Balak ko kasi paputol na or mag switch sa prepaid kasi hindi ko naman halos nagagamit. Pag uwi internet na lang ako madalas. May prepaid yung tita ko and matagal ng hindi na loloadan tapos naka dismantle na rin kaya hindi ko ma check kung may nasasagap pa. Balak ko ilipat dito sa amin kasi nasa US naman sila.

Sinubukan ko gumamit ng tv plus na lang sana kaso ang hindi signal sa sala. Kung may nasasagap pa rin yung prepaid kahit walang load ok na ko don. Pwede na ko sa mga free to air na channels. Loadan ko na lang pag playoffs na ng nba. Hehe

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99 bayad sa cignal prepaid para maka kuha ng free to air (FTA) channel

yong tv plus mo gamitan mo ng external aerial antenna para maka sagap ng sigal

[myas110]

up ko lang. medyo nababadtrip na ako lately sa Sky Cable (and they're on fault, damay na rin ang ABS CBN Corp) dahil hindi pa naibabalik ang BTV sa Sky.

Anong plan ng Cignal ang mas OK? at anong channels ang meron sa Cignal na wala si Sky, and vice versa?