Cignal TV

[oj88]

The issue I want addressed are non-technical in nature. In reality, Satellite TV here in the Philippines will always be iffy due to the strong rains and winds we experience ie. rain fade. My ongoing issue with Cignal has more to do with their billing and their inability to correct a problem that even their main CSR supervisor admits on the phone as their mistake but they can't seem to do anything to correct it.

I am just tired of the ongoing trend of Philippine companies (mostly service and travel related industries) that promise top notch service, charge premium rates but when its time to execute and deliver, fall back to the typical Filipino company response of letting the customer hung out to dry.

Thanks!

SatTV is iffy regardless of where you are. Imagine trying to focus an RF signal no more powerful than a 50W lightbulb that's 36,000 Km away onto a receiving antenna (LNB) the size of your fist. It all comes down to precise aiming and installation technique. For one, the dish should be installed on a rigid surface. Rigid... as in concrete.... nothing that moves or vibrate unless it's an earthquake. I learned this the hard way by having it installed initially on our metal roof. When the wind was strong enough or we get so much as a drizzle, the pitter-patter cause the roof to vibrate and we lose satellite lock for several minutes. Two weeks of complaining didn't help. I then decided to have it transferred to our balcony's concrete firewall and everything's well with the world again.

For you billing concerns, just pay what you think is due, keep the trouble ticket open and take note of the reference number until they address your concerns.