Honda Kalookan - worst casa service!!!!

[hon-g]

I own a civic 2005. I came to Honda Kalookan because according to my regular casa at Quezon Ave, it would take 2 weeks to fix a prob with the steering, pinpointing the prob to the gearbox (they say it needed to be remanufactured at the plant). I sought 2nd opinion from Honda Kalookan and I was told they would just have to replace the hose (which by the way, cost almost 10K!) and it would take about 2 days. So I had that repaired and paid almost 19k for parts and services. When I went home, I noticed that the hood was slightly raised so went back to the casa to have it fixed. After 2 weeks, I encountered a prob with my steering - it made this noise when I turned. Turns out there was a leak! They just put some steering fluid, but the day after, same prob. I went back to Kalookan for a back job (2 days again - I was told, they just needed to align the hose with whatever it was connected to). After 2 weeks, same story, ie, same problem and they aligned the hose etc. In addition, I came home and found a shoe missing (I had a pair). I called their attention and asked about my shoe, talking to 3 people, none of whom returned my call. After another - you guessed it - 2 weeks, the same problem. It was my 3rd backjob!!! They made me pay a lot and they couldn't fix the problem. I go to casa because of the (mistaken) assumption that they know their cars and how to fix any problem of their cars.
They're not doing anything different and they seem incompetent.

[rna800]

I also had a bad experience with their service before that's why I never went back to that dealership since their service really sucks though they have a very nice lounge.

Stupid me, I left my necklace in the car when I had it serviced and I just noticed that it's already gone when I arrived home. I know that if I am going back, no one could help me solve it. There are lots of workers there and for sure, no one will admit stealing it. That was a very expensive stupidity.

Secondly, In one of my PMS, I clearly told them to check my tire since it's loosing air. After waiting for almost the whole day, I received this paper filled with checked marks. The next day my tire is flat again so I brought it to the vulcanizing shop. To our surprise, the guy pulled this I think 1-1.5 inch nail. I was so amazed on why the dealer didn't see it.

After that, I never went back to that dealer anymore. When it comes to computer box issues or more complicated repairs, I bring it to Honda Fairview. So far I haven't had any problems with them yet.

The lesson that I learned is don't always trust what they tell you in the dealership. At times it makes me think that their workers are trainees. You should find your own and trusted mechanic who is willing to explain everything. Good thing I found this casa like auto shop who keeps my vehicles in tip top shape. At least there, I could see and ask everything what they're doing.

[ches]

where is this casa like auto shop?

[rna800]

The name of the shop is Richmond. It's along Congressional Ave.

[ches]

thanks for the recomendation. I bet halos lahat ng casa ganon. i have my first 1000 pms at toyota tqa. even the paper says check the break, i can see through the lounge they didn't.

[mbeige]

I suppose dapat ibahin ang pangalan to Honda Kalokohan instead of Kalookan...

[rna800]

thanks for the recomendation. I bet halos lahat ng casa ganon. i have my first 1000 pms at toyota tqa. even the paper says check the break, i can see through the lounge they didn't.

I am not surprised. It happened to me again, recently, where I told them to do something but nothing happened to my vehicle. It was the first PMS of my truck and I found it pulling to the right. After 5 hours of waiting, it's still the same and in my receipt it's just change oil and oil filter. The SA told me that it took longer coz they had a wheel alignment, blah blah blah and all that bulls***t, in the end, my truck still has the same problem. If not for the warranty, I could just go to Richmond to have it serviced, but I guess I am left with no choice. To top that off, the lounge of Isuzu Q. Ave is so nasty. It looks like a jail cell. Try visiting their lounge especially on rainy days and you will know what I mean. Sorry if it's out of topic.

[hon-g]

This is a VERY GOOD tip! I think, after all the botched up job at Honda Kalookan, I'll Richmond a visit.

Also on the Honda Kalokohan casa, they don't have a price list of common repairs, unlike in Quezon Ave. I asked how much it would cost to have my bumper re-painted, 1 guy said 5,500, and the next said 4k. Ano yun, PF??? Hindi standard.

[d_9]

The name of the shop is Richmond. It's along Congressional Ave.

San malapit yun shop? Anong landmark niya? Malapit ba sa S&R o sa Cherry?

[rna800]

San malapit yun shop? Anong landmark niya? Malapit ba sa S&R o sa Cherry?

It's near Kia. From Cherry, go straight and take a U turn at the next traffic light after the intersection of Mindanao Avenue and Congressional Avenue. It's a big auto shop and for sure you'll not miss it.

From Edsa going to Balintawak, take a right turn at Congressional Avenue and slow down after the second traffic light since it's at your right. I think the first traffic light is near S&R.

[emanzano]

I own a civic 2005. I came to Honda Kalookan because according to my regular casa at Quezon Ave, it would take 2 weeks to fix a prob with the steering, pinpointing the prob to the gearbox (they say it needed to be remanufactured at the plant). I sought 2nd opinion from Honda Kalookan and I was told they would just have to replace the hose (which by the way, cost almost 10K!) and it would take about 2 days. So I had that repaired and paid almost 19k for parts and services. When I went home, I noticed that the hood was slightly raised so went back to the casa to have it fixed. After 2 weeks, I encountered a prob with my steering - it made this noise when I turned. Turns out there was a leak! They just put some steering fluid, but the day after, same prob. I went back to Kalookan for a back job (2 days again - I was told, they just needed to align the hose with whatever it was connected to). After 2 weeks, same story, ie, same problem and they aligned the hose etc. In addition, I came home and found a shoe missing (I had a pair). I called their attention and asked about my shoe, talking to 3 people, none of whom returned my call. After another - you guessed it - 2 weeks, the same problem. It was my 3rd backjob!!! They made me pay a lot and they couldn't fix the problem. I go to casa because of the (mistaken) assumption that they know their cars and how to fix any problem of their cars.
They're not doing anything different and they seem incompetent.

there's a reason why a lot of people equate casas to "stealerships." i, for one, am totally anti-stealership. I always go to independent shops that i've grown to trust.

i feel your pain bro. i hope your problem gets fixed.

Bankruptcy to the Stealerships!!!

[aga_cruz]

out of topic mga sir napansin ko kasi ang mga username nyo kakaiba

1)hon-g
2)rna800
3)ches
4)d_9

hehe wala lang

[boylet]

I own a civic 2005. I came to Honda Kalookan because according to my regular casa at Quezon Ave, it would take 2 weeks to fix a prob with the steering, pinpointing the prob to the gearbox (they say it needed to be remanufactured at the plant). I sought 2nd opinion from Honda Kalookan and I was told they would just have to replace the hose (which by the way, cost almost 10K!) and it would take about 2 days. So I had that repaired and paid almost 19k for parts and services. When I went home, I noticed that the hood was slightly raised so went back to the casa to have it fixed. After 2 weeks, I encountered a prob with my steering - it made this noise when I turned. Turns out there was a leak! They just put some steering fluid, but the day after, same prob. I went back to Kalookan for a back job (2 days again - I was told, they just needed to align the hose with whatever it was connected to). After 2 weeks, same story, ie, same problem and they aligned the hose etc. In addition, I came home and found a shoe missing (I had a pair). I called their attention and asked about my shoe, talking to 3 people, none of whom returned my call. After another - you guessed it - 2 weeks, the same problem. It was my 3rd backjob!!! They made me pay a lot and they couldn't fix the problem. I go to casa because of the (mistaken) assumption that they know their cars and how to fix any problem of their cars.
They're not doing anything different and they seem incompetent.

Yes I sincerely believe on it, minsan tamad ang mga service advisor mag explain. Suggested talaga ang second opinion.

[crd hondakal]

dear our valued customers:

we are from the customer relations department of honda cars kalookan and we have read all your comments regarding our dealership. we would like to thank you for bringing these up using this website but we would much appreciate if we can discuss your experiences personally. you may call us at TL 366-5701 to 24 locals 187-190 or DL 362-1430 or email us directly at customer-relations*hondakal.com. thank you for letting us know of the things that we need to improve to give you better customer service.

god bless!

yvette/jen/che/car/luna/kei

[ess]

Nice to know that HondaKal has taken the initiative to reach out to the online forums.
I hope the other Casas follow suit.

[raine]

dear our valued customers:

we are from the customer relations department of honda cars kalookan and we have read all your comments regarding our dealership. we would like to thank you for bringing these up using this website but we would much appreciate if we can discuss your experiences personally. you may call us at TL 366-5701 to 24 locals 187-190 or DL 362-1430 or email us directly at customer-relations*hondakal.com. thank you for letting us know of the things that we need to improve to give you better customer service.

god bless!

yvette/jen/che/car/luna/kei

Good move ito ng Honda kal , masmagandang kausapin nalang lahat ng merong bad exp sa honda ito, para magkaliwanagan, at di one sided para ba fair kasi pag dito sa net nasisira kaagad ang reputasyon at pangalan walang chance ma bawi ang mga nasulat na.

[longbow]

Pag hindi na resolve yan, elevate the matter to Mr. Danny Pedro, National Service Manager of Honda Cars Philippines. He will take action on your complaints.

[Yabu]

Good move ito ng Honda kal , masmagandang kausapin nalang lahat ng merong bad exp sa honda ito, para magkaliwanagan, at di one sided para ba fair kasi pag dito sa net nasisira kaagad ang reputasyon at pangalan walang chance ma bawi ang mga nasulat na.

D rin tayo nakakasiguro dyan kasi bakit yung ibang casa ng honda walang nakukuhang ganitong comments? Baka nakausap na nila pero wala parin nangyari and to the point na umabot na dto tska sila gagawa ng paraan. Mahirap tlga pagkatiwalaan ang service ng case, pwede mo pang sabihing casa sales center dahil biglang may papalitan silang d naman kelangan palitan.

Siguro ang gusto ng malaman ng lahat ay pano nga natin malalaman kung nagbago na sila? Dahil ba nagpost sila dto? E baka hindi naman taga honda kal talaga yun.

[crd hondakal]

Pag hindi na resolve yan, elevate the matter to Mr. Danny Pedro, National Service Manager of Honda Cars Philippines. He will take action on your complaints.

good morning longbow! thank you for your reply.

god bless!

yvette delos santos
crd head-honda cars kalookan, inc.
DL 362-1430 or 362-2719
TL 366-5701 to 24 local 194
yvette*hondakal.com

[crd hondakal]

Good move ito ng Honda kal , masmagandang kausapin nalang lahat ng merong bad exp sa honda ito, para magkaliwanagan, at di one sided para ba fair kasi pag dito sa net nasisira kaagad ang reputasyon at pangalan walang chance ma bawi ang mga nasulat na.

good morning raine! thank you for your appreciation. we do really hope that we can get in touch with our valued customers who had not so nice experience with hondakal.

god bless!

yvette delos santos
crd head-honda cars kalookan, inc.
DL 362-1430 or 362-2719
TL 366-5701 to 24 local 194
yvette*hondakal.com