Honda Kalookan - worst casa service!!!!

[rna800]

May ginagawa malapit samin na Honda Service Parts and accessories at walang showroom. Along mindanao ave lang going quirino ave.



hmm eto ba ung richmond sa may congressional? Naalala ko mag papa quote sana ako kasi may kalampag na ung pang ilalim ng lancer ko... Usually pag mag papaquote ka eh libre naman para malaman mo kung magkano gagastusin mo. Nung nag punta ko sa richmond sabi ko paki tignan para ma check ung mga dapat palitan parts.. gulat ako bigla ako sinisigil na kagad ng cashier para sa check up fee... Di na lang ako nag pa check since dami naman shops na iba along congressional and mindanao ave.. Sana ok dito at hindi matagal magpa service

Really? I didn't know about this. I will try to ask them about that if I bring my car there for service. Maybe they have to remove parts that is why they have to charge you. Since I don't think they will charge you if they will look at it superficially.

[rna800]

im crossing my fingers now kasi i just bought a 2009 city sana hindi naman kami mamroblema... i got to hold on the tought na pag casa sure ka pero sa mga comments at posts dito parang nag doubt ako bigla... i have been with UMC-JAS(now Hyundai-JAS na ang nakapwesto dun) and ok naman service namin dati pero now nag Honda ako medyo nangangapa ako sa sa casa service...

I also share the same sentiment like yours before that if it's the dealer, I am safe. I guess I was wrong. Regardless of your car make and your dealer, be prepared coz there is always a knucklehead who will perform poorly and screws your car. I have been to only 2 Honda dealers and right now I am happy with the service of Honda Fairview and I am never going back to Hondakal anymore.

[Yabu]

What kind of service do you go to at Honda Fairview? Are there things that a casa can do/fix/check and a casa like center (e.g. Richmond) can't? I just had my car serviced at Honda because I was thinking if there are problems within or inside the engine like leaks or rust (this did happen when they saw a leak on the water pump and a really rusted tensioner or idler bearing..sorry i forgot) that can't be diagnose by non casa service center.

[rna800]

What kind of service do you go to at Honda Fairview? Are there things that a casa can do/fix/check and a casa like center (e.g. Richmond) can't? I just had my car serviced at Honda because I was thinking if there are problems within or inside the engine like leaks or rust (this did happen when they saw a leak on the water pump and a really rusted tensioner or idler bearing..sorry i forgot) that can't be diagnose by non casa service center.

I just had my power steering pump fixed in Honda Fairview last Tuesday. I also had my timing belt and fuel filter replaced their and if it is due for tune up, at times I bring it their since it is nearer from our place as compared to Richmond. With regards to what are the things the Honda Fairview or other dealerships can do and Richmond can't, I don't know any. They are both car shops and they are both big car shops so I guess they know what they are doing. In Richmond, I have seen different car makes from BMWs, Benz, 05 Starex, cars, vans, delivery trucks and fork lifts. As for me, when my 01 Honda Civic got total wrecked, our insurance advised us to bring it there and they put it back like nothing happened. From then, I have been going back to them for service.

Their only difference from dealerships is you can ask all your questions directly to the mechanic, choose parts that you want to put whether use original or not, watch while your car while it is being repaired which you cannot do in dealerships since all they do is put you in their lounge.

[crd hondakal]

dear our valued customers:

we are from the customer relations department of honda cars kalookan and we have read all your comments regarding our dealership. we would like to thank you for bringing these up using this website but we would much appreciate if we can discuss your experiences personally. you may call us at TL 366-5701 to 24 locals 187-190 or DL 362-1430 or email us directly at customer-relations*hondakal.com. thank you for letting us know of the things that we need to improve to give you better customer service.

god bless!

yvette/jen/che/car/luna/kei

[ess]

Nice to know that HondaKal has taken the initiative to reach out to the online forums.
I hope the other Casas follow suit.

[raine]

dear our valued customers:

we are from the customer relations department of honda cars kalookan and we have read all your comments regarding our dealership. we would like to thank you for bringing these up using this website but we would much appreciate if we can discuss your experiences personally. you may call us at TL 366-5701 to 24 locals 187-190 or DL 362-1430 or email us directly at customer-relations*hondakal.com. thank you for letting us know of the things that we need to improve to give you better customer service.

god bless!

yvette/jen/che/car/luna/kei

Good move ito ng Honda kal , masmagandang kausapin nalang lahat ng merong bad exp sa honda ito, para magkaliwanagan, at di one sided para ba fair kasi pag dito sa net nasisira kaagad ang reputasyon at pangalan walang chance ma bawi ang mga nasulat na.

[longbow]

Pag hindi na resolve yan, elevate the matter to Mr. Danny Pedro, National Service Manager of Honda Cars Philippines. He will take action on your complaints.

[Yabu]

Good move ito ng Honda kal , masmagandang kausapin nalang lahat ng merong bad exp sa honda ito, para magkaliwanagan, at di one sided para ba fair kasi pag dito sa net nasisira kaagad ang reputasyon at pangalan walang chance ma bawi ang mga nasulat na.

D rin tayo nakakasiguro dyan kasi bakit yung ibang casa ng honda walang nakukuhang ganitong comments? Baka nakausap na nila pero wala parin nangyari and to the point na umabot na dto tska sila gagawa ng paraan. Mahirap tlga pagkatiwalaan ang service ng case, pwede mo pang sabihing casa sales center dahil biglang may papalitan silang d naman kelangan palitan.

Siguro ang gusto ng malaman ng lahat ay pano nga natin malalaman kung nagbago na sila? Dahil ba nagpost sila dto? E baka hindi naman taga honda kal talaga yun.

[crd hondakal]

Nice to know that HondaKal has taken the initiative to reach out to the online forums.
I hope the other Casas follow suit.

good morning ess! thank you for your appreciation.

god bless!

yvette delos santos
crd head
honda cars kalookan, inc.
DL 362-1430 or 362-2719
TL 366-5701 to 24 local 194
yvette*hondakal.com

[crd hondakal]

Good move ito ng Honda kal , masmagandang kausapin nalang lahat ng merong bad exp sa honda ito, para magkaliwanagan, at di one sided para ba fair kasi pag dito sa net nasisira kaagad ang reputasyon at pangalan walang chance ma bawi ang mga nasulat na.

good morning raine! thank you for your appreciation. we do really hope that we can get in touch with our valued customers who had not so nice experience with hondakal.

god bless!

yvette delos santos
crd head-honda cars kalookan, inc.
DL 362-1430 or 362-2719
TL 366-5701 to 24 local 194
yvette*hondakal.com

[crd hondakal]

Pag hindi na resolve yan, elevate the matter to Mr. Danny Pedro, National Service Manager of Honda Cars Philippines. He will take action on your complaints.

good morning longbow! thank you for your reply.

god bless!

yvette delos santos
crd head-honda cars kalookan, inc.
DL 362-1430 or 362-2719
TL 366-5701 to 24 local 194
yvette*hondakal.com

[wakin]

and good morning to everyone.

[crd hondakal]

D rin tayo nakakasiguro dyan kasi bakit yung ibang casa ng honda walang nakukuhang ganitong comments? Baka nakausap na nila pero wala parin nangyari and to the point na umabot na dto tska sila gagawa ng paraan. Mahirap tlga pagkatiwalaan ang service ng case, pwede mo pang sabihing casa sales center dahil biglang may papalitan silang d naman kelangan palitan.

Siguro ang gusto ng malaman ng lahat ay pano nga natin malalaman kung nagbago na sila? Dahil ba nagpost sila dto? E baka hindi naman taga honda kal talaga yun.

good morning yabu! we highly appreciate your reply/comment most especially your question of - how would our valued customers know that we have improved?... thank you!

god bless!

yvette delos santos
crd head-honda cars kalookan, inc
DL 362-1430 or 362-2719
TL 366-5701 to 24 local 194
yvette*hondakal.com

[crd hondakal]

and good morning to everyone.

good morning wakin! cute picture you have!

god bless!

yvette

[jopet26]

I fully agree to you bro. Isang malaking tagumpay sa ating lahat kung ang bawat isa ay magfile ng formal complaint (in written) against to this service entity kung may ginawa silang hindi maganda sa atin. Posting your bad experiences here in the forum is fine, but you must act accordingly to improve their services and preventing others to experience the same faith.

Why i'm saying this? Because i already did it in the past to HONDAKAL. I filed a formal complaint and they acted upon very quick.

See, the management will not allow such complaint unattended. They will loose their business.

I'm not saying you're just making a story here, hope you're not...then file a formal complain.

This is the most prudent thing to do to warn the HONDAKAL management to improve their services to us.

I assert that Honda Kalookan now have responded to the problems raised
as per Ms. Yvette, however it would probably much better if there is a
closure (did Honda Kalookan pursue to coordinate with the thread starter
or any other claimant on this thread?) to the problem raised otherwise no
solution has been made.
Hope we also see some preventive action in order to the issue not to
occur again.

[manny5]

dear our valued customers:

we are from the customer relations department of honda cars kalookan and we have read all your comments regarding our dealership. we would like to thank you for bringing these up using this website but we would much appreciate if we can discuss your experiences personally. you may call us at TL 366-5701 to 24 locals 187-190 or DL 362-1430 or email us directly at customer-relations*hondakal.com. thank you for letting us know of the things that we need to improve to give you better customer service.

god bless!

yvette/jen/che/car/luna/kei

This is a good move on the part of Hondakal. In fairness to your company, my written request was attended to by your company. I believe that proper documentation and meetings with the dealer are effective in resolving the problem. Extra research on our part would also aid the dealer in finding the solution.

[bukaszippermo]

First time to own a Honda, bought it from Honda Kalookan last 2006 and was very optimistic at first. 3 years pass and I am left heartbroken by the HORRIBLE quality of Honda Kalookan's after sales service.

1) My Honda City got into an accident so I brought it to Honda Kal for major body repairs.

2) When I got the car back:
- both my rear speakers were blown, leaves me to speculate that my radio was played real loud while the car was being repaired. Rear stock speakers have very low wattage, raising the volume can easily blow it.
- The trunk interior was in dissarray, most screws and the locks to hold the interior in place were missing.
- Paint turned white after my first carwash showing polish/buff was hastily done
- The paint warped in some areas
- Trunk was extremely dusty

3) Brought it up with the service department: Specially the speakers! They told me they will investigate. They fix all the missing locks and screws and re-buff the paint.

4) I wait 3 months no progress on the speakers. Nobody called me back to give updates, I had to follow up constantly.

5) I had to escalate the matter to the GM and complain. One of the service managers contact me and voila! I get speakers replaced in 2 weeks. But it's not over....

6) After close to a year paint defects start to materialize. Bumps from air pockets start appearing all over the place. Paint finish turns foggy.

7) Sent to Honda Kal again and they accepted the warranty and started fixing it at no charge to me. Commitment: Finished in 1 week.

8) After 1 week, I call and they told me it will be delayed for another week. 100% delayed from initial commitment. WTF?!?!

9) Now I am left with no car, and I had planned to move to my new home that following week.

Honda Kal's customer service is OK: You are always greeted with a smile, whenever you're at the site they treat you like a king. BUT that is offset by HORRIBLE worksmanship, poor communication within the organization, and DESPICABLE Quality Assurance.

After reading through the posts in this thread I cannot imagine how Honda Kal will be able to keep a sustainable customer base. Because I am convinced of the high probability that people with similar experiences will NEVER buy or have their car serviced in Honda Kal again. I know I won't, and so will my company's fleet.

Honda Kal, do not UNDERESTIMATE your customers. Specially that now we have the INTERNETZ to share our reviews, commentaries and recommendations. Word spreads fast and far.

[james00112233]

you can buy but never serviced it to them.

[red07]

Paging CRD Hondakal, any comments on bukaszippermo's dilema?