Honda quality-control sucks...

[rayana]

imo, that is not good: if they can't get the 'small' things done right (before nila i-release), what more yung malalaking bagay ???

[monmag]

baka naman Left Handed tires ang kinabit ng Toy CAsa?heheheheheh

ay oo nga...tanga tanga ko ngayon ewan ko ba...i meant yong gulong pang left hand lane or right hand vehicles (like in Thailand daw). Yon.

[ozcity]

ay oo nga...tanga tanga ko ngayon ewan ko ba...i meant yong gulong pang left hand lane or right hand vehicles (like in Thailand daw). Yon.

sir mali pa din..dapat wala talagang kabig...natutuwa lang ako sa reasoning ng Casa..

[Viper]

ei psylocke, i think i know wer u got ur unit. guys just wanted to share my experience, i wasnt able to have my car changed even though factory defect na ang paginstall ng water sealant. napasukan ng tubig car ko sa loob bec of water leaks sa rear windsheild and honda cold heartedly refused to have car replaced. i know i could have brought this to legal matters, but what can this bring me? headache and waste of time, hassle pa. i posted here at car talk title: "city vtec (i need some advice)". last post was on september 24'05.


i decided to have unit fixed and of course, i was compensated and a lot of freebies wer given, as we speak, the car is being serviced. I already reached the management of Honda Cars Philippines--laguna, and todo bawi cla to satisfy me.

I brought the unit last monday and they provided me a service unit, i prefer that the car be inspected and repaired sa plant itself so that they make a quality control check for the second time for the whole unit.

As for principle, psylocke, we bought a brand new car, and we expect that we receive a bnew unit without any defects. imagine, your problem is in the wheel alignment right? pumalpak na quality nila dun, what more sa ibang parts? what if while driving at 140kph and something untoward happens with the brakes or wheels? will honda be responsible for that?

dats my reason, we dont have peace of mind anymore if we have this unit repaired, kasi we have no assurance na yung ibang parts nakabit (assemble) nila ng maayos.

mine only had a mileage of 525kms bec it was brought here in manila from tarlac. i highly recommend that you push through your process of having the car considered as a lemon unit.

process: pressure the casa who sold u the unit to have it replaced. casa should decide if this is to be considered as a lemon car. dnt go directly sa Honda Philippines, they are tough people to deal with. the dealership should be held repsonsible for ur problem bec they also failed to check that before releasing the unit.

then: if dealership says "yes", they will be the one to process the change unit request from the plant at their cost.

i hope you can get your unit replaced soon. but if your gonna have it repaired, make sure that u get compensated and get a lot of freebies. have the unit repaired at honda-laguna so that they can perform another quality control evaluation before releasing the unit to you. if it would take time before they completely repair this, they should provide you a service unit.

[MAXBUWAYA]

kung alabang nga iyan, wala ng duda, sila pinaka worst na CASA na naexperience ko. Kups pa ng SA dyan, parang laging nagaabangng padulas. And nakaexperience na ako pati ng discrimination (Hindi lang ako, a friend too) may time na mas priority nila taga
AAVA. HONDA ALABANG WALANG KWENTA!!!
Mas ok pang yung talyer dito kaysa dyan sa honda alabang na iyan!!!

From what ive heard The Ayala owned Hondas maraming reklamo. Hindi maganda yata naging culture ng mga employee.Spanish culture perhaps?
Go Britain!!!! hehehehehe

[theveed]

sabay mo din complaint sa DTI and Honda sa Japan. Just submit something for records sake.

[carlocaraddict]

ok ba sa Honda Shaw? papaservice namin kasi yung CR-V namin 1st 1k.

[theveed]

Bro in law ko wala namang reklamo sa Shaw...

[corbon44]

i would be inclined to agree na the problem is with the alabang dealership...but in these two cases, it looks more like factory:

when we got our crv in '03 from alabang, the rear seats were not screwed onto the floor...had to do it ourselves pagdating sa bahay. then after a couple of weeks, nauubos yung engine oil, as in talagang nag-bottom out. took it to honda marikina - fortunately maayos ang dealership na yon - repaired the gaskets sa oil pan, cause they identified na doon may leak...for free, cause covered ng warranty. since then, lahat ng service reqts nung crv, pati nung accord dun na sa marikina.

a friend's pearl white '04 civic 2.0, again from alabang, had to be sent back because of uneven/unfinished paint which was chipping off sa may driverside scuff plate...sloppy paint job

tsk,tsk,tsk...

[theveed]

remember the tank recall ng civic?

a few days after the sent the recall out, an officemate of my brother in law taga shell was driving sa SLEX and the tank did fall off. Namatay yung car and he swerved all over, tinow yung car sa casa.

He demanded for a new car (although 1.5years na ata yung car) or a replacement car.

At first ayaw ng casa, after a while nagagree, but since wala daw silang pwedeng ipalit na bnew, mamili nalang daw sya among 3 service units ng casa. Yung isa CRV na AT, yung isa MT, yung isa Accord 2.0, all used pero mga 1 year old lang din.

He took the AT CRV.

Imagine kung nahulog tangke mo sa highway hehe.

[revoGSX]

Psylocke, inspect mo pa mabuti yung kotse ninyo kung meron pang ibang defects..

sa toyota kasi eh masipag sila mag-ayos ng defects sa first 5,000km then after than eh pahirapan na at sasabihin eh wear and tear or kelangan bayaran mo yung labor..

[zechs]

if the casa wont accept your car as a lemon unit, best thing to do is to have it serviced and fixed right away. at no cost to you of course. hopefully, ma-resolve ang problems mo.

monmag, i looked at my bro's city, ok naman yung view from the rear. tires look straight naman. kung negative/positive camber yun, halata naman siguro kaagad just by looking at it.

that's why i asked psylocke if he had the chance to pick his unit from the casa's garage like we did. at least dun pa lang, makikita na yung mga problems so you would pick another unit that is to your liking.

carlo, sa manila mo i-service. walang problem ang brother ko sa kanila. bait pa ng mga tao. basta in any casa, stick to one service personnel. at least alam na niya history ng car mo.

[CLAVEL3699]

honda pasig may history na ba to?

dito pa naman ako bibili. wahhhhh sabihin na kaagad para malaman ko.

Hanep din doon. Nagtanong ako kung magkano trade in 150k lang daw. 96lxi car ko.

Tapos ang dami na nagtxt sa akin kesyo tiga honda daw sila. Binigay kasi nang wife ko cell number ko eh.

[number001]

remember the tank recall ng civic?

a few days after the sent the recall out, an officemate of my brother in law taga shell was driving sa SLEX and the tank did fall off. Namatay yung car and he swerved all over, tinow yung car sa casa.

He demanded for a new car (although 1.5years na ata yung car) or a replacement car.

At first ayaw ng casa, after a while nagagree, but since wala daw silang pwedeng ipalit na bnew, mamili nalang daw sya among 3 service units ng casa. Yung isa CRV na AT, yung isa MT, yung isa Accord 2.0, all used pero mga 1 year old lang din.

He took the AT CRV.

Imagine kung nahulog tangke mo sa highway hehe.

Ok, I'm not trying to defend Honda, but initially it appears to be the vehicle owner's fault for willfully using the car and not having the said defect be rectified at the nearest Honda dealer immediately after Honda broadcasted through the media this purported defect in this type of vehicle. I think Honda announced it last May, making the notice almost five months.

Was the Civic totaled as a result of the faulty gas tank?

At least the aggreived vehicle owner can make an insurance claim on his car (if it were totaled) and at the same time get to drive home a better vehicle (CRV a/t). Nice!

[erict]

bago pa nagkaroon ng recall, nakita ko na yung defect nung civic doon sa tank nya, ang ginawa ko pinagawa ko na lang sa casa sa labas kaysa naman mahulog ang gas tank.. kasi nde ko naman alam na magkakaroon ng recall

so far, the best na Honda casa ang Shaw! wala akong reklamo sa kanila..except yung brod in law ko nung nagpacasa doon sabi nya feeling daw nya walang nagbago...hehehe kaya sa Casa sa labas na lang sya nagpapapagawa.

tip ko sa mga taga-south (sta.rosa, laguna na actually) meron akong nakitang talyer/casa na ang specialty nya is Honda.try nyo ang galing! kasi sya daw ang nagtetrain dati nga mga SA ng lahat ng Honda branches dito sa pinas. ang mura pa ng orig parts doon.

[monmag]

Given the circumstances, tingin ko lang, malaki tsansa ni Psylocke makakuha ng replacement. One, mechanical prob ito. Two, bagong labas na model to (kaya marame pa stock ito). Three, one week pa lang; ala pang registration siguro yan (definitely ala pang plaka). Wag mo muna pa register sa kanila para di ka sabihan na mahirap magpalit ng kotse pag registered na (at lalo na kung me plaka na).

Yong kay viper, all situations pointed otherwise. One, they prolly deemed it not mechanical (sabe nga ng iba cosmetics lang, to which I disagreed) kaya compromisable. Two, paubos na yong penultimate model na yon (dahil nga nilabas na yong facelifted). Three, may identity na yong car (plate and registration).

I shared my 2-cents sa case na yon (don sa thread ni Viper) but apparently, Viper, you don't deem the pursuit (for a replacement) worth its while (laki sakit ulo). Good that you've been compensated in more ways than one for the hassle

Whatever turns out for the two of you, guys, good luck and we'd appreciate an update. Other Honda owners have as much stake in cases like these. We provide the impetus for these dealers to do what is right (not just for publicity) but for the bottomline: customer satisfaction = sales. After all, the consumers are (not just one more) but the only reason for them to toe the line. Pag di na tinangkilik yan, patay silang bata sila! Kaya turn the situation to your advantage. They'll appease you no end kase may reputation na pinangangalagaan yan.

[A121]

depende rin talaga sa dealer.. our vios suffered a busted headlamp. kumalat yung white stuff sa loob ng assembly. the dealer whole-heartedly replaced the whole lamp assembly.

well tama nga naman.. isang city lang naman yung may problema. hindi naman ibig sabihin lahat ng Honda may ang problema. baka isolated case lang yan. Good luck bro sa pagpapalit ng unit na yan.

to psylocke, kung naiirita ka pagnakikita mo yung city mo pag umaga, papalitan mo ng unit (kung kaya). mahirap kasing maging paranoid sa mga ganyang bagay. :D

[oldblue]

honda pasig may history na ba to?

dito pa naman ako bibili. wahhhhh sabihin na kaagad para malaman ko.

Hanep din doon. Nagtanong ako kung magkano trade in 150k lang daw. 96lxi car ko.

Tapos ang dami na nagtxt sa akin kesyo tiga honda daw sila. Binigay kasi nang wife ko cell number ko eh.

honda pasig lahat dyan nag-sales pati mga 3rd-party installers & mechanics. wag na wag ka magkamali sabihin na ibebenta mo honda mo kahit sino dyan, d ka talaga titigilan ng ka-text. kahit oras ng pagkain at landline wala sila patawad.

yun naman Nissan na kapit-bahay nila sa may kanto, isa pa yan. kahit honda tsikot mo, mas priority pa nila yun kaysa sa binebenta nila.

[theveed]

number: Dude, where in my post did I mention the date of accident? I specifically mentioned that he was using the car when the recall notice was just published a few days before the accident. He didn't know about the recall issue until a friend told him about it.

In addition, if any manufacturer announces a recall on Oct 1, do you honestly expect all buyers will be sending their cars in by Oct 2??? What happens if the accident happened on Oct 2 1AM? Kasalanan na ng user for not bringing it in?

The car ran over the tank and swerved all over until it stopped in the center grass island, nothing major happened exept for the scare.

Just wanna clarify

[rst619]

quote "bago pa nagkaroon ng recall, nakita ko na yung defect nung civic doon sa tank nya, ang ginawa ko pinagawa ko na lang sa casa sa labas kaysa naman mahulog ang gas tank.. kasi nde ko naman alam na magkakaroon ng recall"

AFAIK hindi pansinin ung defect sa gas tank. a few mm longer lang ung bracket na naikabit and excessive vibration ang cause para magloosen ito.